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Candlewood Suites West Springfield by IHG

2.5 star property
Hotel with free parking, near Big E

Choose dates to view prices

Photo gallery for Candlewood Suites West Springfield by IHG

Exterior
Gazebo
Indoor pool
Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet friendly
  • Gym
  • Parking included

Explore the area

View in a map
572 Riverdale St, West Springfield, MA, 01089
  • Place, Big E
    ‪13 min walk‬
  • Place, Eastern States Exposition
    ‪4 min drive‬
  • Place, MGM Springfield
    ‪4 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Accessible)

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Mobility Accessible)

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility Accessible)

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom, Accessible (Mobility Accessible)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(41 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(30 reviews)
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

West Springfield

Candlewood Suites West Springfield by IHG places you within a 10-minute stroll of Q Pin 2's and Connecticut River. This 71-room hotel has a coffee shop/cafe along with conveniences like an indoor pool and a 24-hour gym.

What's nearby

  • Big E - 13 min walk - 0.7 miles
  • Baystate Medical Center - 4 min drive - 2.4 miles
  • Eastern States Exposition - 4 min drive - 2.9 miles
  • MGM Springfield - 4 min drive - 3.1 miles
  • Naismith Memorial Basketball Hall of Fame - 5 min drive - 3.3 miles

Getting around

  • Springfield Union Station - 10 min drive
  • Bradley Intl. Airport (BDL) - 28 min drive

Restaurants

  • ‪Cumberland Farms - ‬2 min drive
  • ‪puerto rico bakery 1 - ‬4 min drive
  • ‪Wood-N-Tap - ‬15 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Chili's Grill & Bar - ‬20 min walk

About this property

Candlewood Suites West Springfield by IHG

Hotel with free parking, near Big E
At Candlewood Suites West Springfield by IHG, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, access to locker space, and dry cleaning/laundry. Additional amenities include a hot tub, a 24-hour business center, and coffee/tea in a common area.
Guests can expect to find free WiFi and 42-inch LED TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Kitchens, refrigerators, and microwaves are other standard amenities. Weekly housekeeping is available.
An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Similar properties

Check-in/check-out kiosk

Quality Inn West Springfield

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
7.0 out of 10, Good, 1,001 reviews
$84 nightly
The price is $96
Oct 19 - Oct 20
Total with taxes and fees
Quality Inn West Springfield

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25 per pet (varies based on length of stay)
  • Dogs only
  • 2 total (60 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is C0000503250.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 9:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Frequently asked questions

Is a free cancellation option available at Candlewood Suites West Springfield by IHG?

Candlewood Suites West Springfield by IHG offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Candlewood Suites West Springfield by IHG?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Candlewood Suites West Springfield by IHG on Oct 26, 2025 start from $98.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Candlewood Suites West Springfield by IHG?

This hotel in West Springfield is within a 10-minute walk of Connecticut River and Q Pin 2's. You'll also find Big E and Eastern States Exposition within a short drive.

Will I be able to park at Candlewood Suites West Springfield by IHG?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Does Candlewood Suites West Springfield by IHG include a casino?

No, Candlewood Suites West Springfield by IHG doesn't have a casino.

Will I find an indoor pool at Candlewood Suites West Springfield by IHG?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 10:00 AM and 9:00 PM.

What do couples enjoy most about Candlewood Suites West Springfield by IHG?

Couples staying at this hotel will appreciate amenities like a kitchen as well as an indoor pool and a café.

Does Candlewood Suites West Springfield by IHG have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Candlewood Suites West Springfield by IHG feature a restaurant that includes a breakfast menu?

No, Candlewood Suites West Springfield by IHG doesn't have a restaurant that serves breakfast.

Does Candlewood Suites West Springfield by IHG allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Candlewood Suites West Springfield by IHG for a fee of USD 25 per pet, per night.

Are there connecting rooms at Candlewood Suites West Springfield by IHG?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Candlewood Suites West Springfield by IHG?

The closest major airport to Candlewood Suites West Springfield by IHG is Westfield, MA (BAF-Barnes Municipal), which is 13.6 mi away (27 minutes by car). Another top airport is Bradley Intl. Airport (BDL), which is located 21.8 mi away (28-minute drive).

Can I book a room with a balcony at Candlewood Suites West Springfield by IHG?

No, at Candlewood Suites West Springfield by IHG, there aren't any guestrooms that list a balcony.

Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 376 out of 767 reviews
Rating 8 - Good. 224 out of 767 reviews
Rating 6 - Okay. 91 out of 767 reviews
Rating 4 - Poor. 46 out of 767 reviews
Rating 2 - Terrible. 30 out of 767 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

TIm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full size fridge and freezer in the kitchenette, comfortable bed
Stayed 1 night in Jul 2025

10/10 Excellent

Kristin

Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The pool and the hot tub sucked. It was kind of like being in a dungeon.
Stayed 1 night in Jun 2025

10/10 Excellent

William

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service
A bit older facilities but otherwise meets all the basic needs and is easy on and off the 91 highway
Stayed 1 night in Jun 2025

10/10 Excellent

Marylou

Stayed 2 nights in Jun 2025

10/10 Excellent

Garold

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable. Easy access.
Stayed 1 night in Jun 2025

4/10 Poor

Robert

Stayed 2 nights in Jun 2025

4/10 Poor

Norma

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The suite had a musty weird funky smell to it, the sofa was gross not clean, the arm rest to the sofa was dirty. I wanted to sleep on the sofa bed but afraid too. The livingroom was cooler then the bedroom. If you want the bedroom to be cooler during hot weather you have to leave the a/c on 60 degrees. Sadly the pool & hot whirlpool was broken down. Good thing the front and staff were sweet and friendly I loved and appreciated that. The bed was comfortable, the kitchen/dining area and bathroom was okay.
Stayed 2 nights in Jun 2025

8/10 Good

Marsha

Business traveler
Liked: Cleanliness, amenities
Spacious and clean room
Stayed 1 night in Jun 2025

4/10 Poor

Justin

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Don’t be misled by the pictures on hotels.com. This place was a dump. Crappy neighborhood, old and outdated hotel. Pool was closed. None of the streaming on the tv worked. Hallways had a distinctly weird smell. Magnetic cards and “readers” in the door were ancient and had to be re-magnetized during stay. Beds were comfy though. Not worth the price, for an extra $20 a night you could stay somewhere much better.
Stayed 2 nights in Jun 2025

10/10 Excellent

Richard

Stayed 1 night in Jun 2025

6/10 Okay

Rodger

Traveled with family
Disliked: Amenities, property conditions & facilities
It needs to be remodeled.
Stayed 1 night in Jun 2025

8/10 Good

elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Jun 2025

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I only stayed one night for work but for the price you can’t beat this place. A little dated but clean and comfortable. I will definitely stay again if I’m working in the area.
Stayed 1 night in May 2025

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
Stayed 1 night in May 2025

2/10 Terrible

Bryan

Stayed 1 night in May 2025

10/10 Excellent

salena, tampa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Gloven

Stayed 1 night in May 2025

10/10 Excellent

Kip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Jessica

Traveled with family and small children
I was pleased with my stay overall. The only thing that I was bummed about was the pool. The chemicals were so strong, my 4 year old and I both had red hot skin and burning eyes for two days after. We only went in the pool for an hour and would've spent much more time in it if we could've.
Stayed 2 nights in May 2025

10/10 Excellent

NUR FARAH ADILA BINTI

Stayed 1 night in May 2025

10/10 Excellent

Romualdo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

R A, Arvada

Traveled with partner
Liked: Cleanliness
We liked how easy it was to get to/from the hotel in West Springfield, how many resources (grocery stores, etc) were close by, and the layout of the room with a little kitchenette, but the slam of auto-closing doors and the sound of foot traffic in the room above us was unbelievably clear and disturbingly loud. I had sleeping earbuds in and could muffle both but my wife wasn't so lucky. I'd stay here again but not without ear plugs.
Stayed 4 nights in May 2025

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