Candlewood Suites West Springfield by IHG

2.5 star property
Hotel in West Springfield with a 24-hour fitness center and a 24-hour business center

Choose dates to view prices

Photo gallery for Candlewood Suites West Springfield by IHG

Exterior
Exterior
Desk, blackout drapes, soundproofing, iron/ironing board
Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet friendly
  • Gym
  • Laundry

Explore the area

Map
572 Riverdale St, West Springfield, MA, 01089
  • Big E
    ‪13 min walk‬
  • MGM Springfield
    ‪4 min drive‬
  • Naismith Memorial Basketball Hall of Fame
    ‪5 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪30 min drive‬

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Room options

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

  • Sleeps 4
  • 1 Queen Bed

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

Suite, 1 Bedroom

  • Sleeps 4
  • 1 Queen Bed

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

West Springfield

Candlewood Suites West Springfield by IHG places you within a 10-minute stroll of Q Pin 2's and Connecticut River. This 71-room hotel has a coffee shop/cafe along with conveniences like an indoor pool and a 24-hour gym.

What's nearby

  • Big E - 13 min walk - 0.7 miles
  • MassMutual Center - 4 min drive - 2.9 miles
  • MGM Springfield - 4 min drive - 3.1 miles
  • Eastern States Exposition - 4 min drive - 2.9 miles
  • Naismith Memorial Basketball Hall of Fame - 5 min drive - 3.3 miles

Getting around

  • Springfield Union Station - 10 min drive
  • Bradley Intl. Airport (BDL) - 28 min drive

Restaurants

  • ‪Wood-N-Tap - ‬15 min walk
  • ‪Puerto Rico Bakery - ‬4 min drive
  • ‪McDonald's - ‬10 min walk
  • ‪Panera Bread - ‬17 min walk
  • ‪Starbucks - ‬16 min walk

About this property

Candlewood Suites West Springfield by IHG

Hotel in West Springfield with a 24-hour fitness center and a 24-hour business center
At Candlewood Suites West Springfield by IHG, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a hot tub, a 24-hour business center, and coffee/tea in a common area.
Guests can expect to find free WiFi and 42-inch LED TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Kitchens, refrigerators, and microwaves are other standard amenities. Weekly housekeeping is available.
An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25 per pet (varies based on length of stay)
  • Dogs only
  • 2 total (60 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is C0000503250.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 9:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Frequently asked questions

Is a free cancellation option available at Candlewood Suites West Springfield by IHG?

Candlewood Suites West Springfield by IHG offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Candlewood Suites West Springfield by IHG?

As of Jun 15, 2025, prices found for a 1-night stay for 2 adults at Candlewood Suites West Springfield by IHG on Jun 22, 2025 start from $99.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Candlewood Suites West Springfield by IHG?

This hotel in West Springfield is within a 10-minute walk of Connecticut River and Q Pin 2's. You'll also find MGM Springfield and Naismith Memorial Basketball Hall of Fame within a short drive.

Is there parking available at Candlewood Suites West Springfield by IHG?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Does Candlewood Suites West Springfield by IHG include a casino?

No, Candlewood Suites West Springfield by IHG doesn't have a casino.

Will I find an indoor pool at Candlewood Suites West Springfield by IHG?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 10:00 AM and 9:00 PM.

Is Candlewood Suites West Springfield by IHG good for couples?

Couples staying at this hotel will appreciate amenities like a kitchen as well as an indoor pool and a café.

Are there hot tubs at Candlewood Suites West Springfield by IHG?

Yes, this hotel has a spa tub.

Does Candlewood Suites West Springfield by IHG feature a restaurant that includes a breakfast menu?

No, Candlewood Suites West Springfield by IHG doesn't have a restaurant that serves breakfast.

Does Candlewood Suites West Springfield by IHG allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Candlewood Suites West Springfield by IHG for a fee of USD 25 per pet, per night.

Are there connecting rooms at Candlewood Suites West Springfield by IHG?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Candlewood Suites West Springfield by IHG?

The closest major airport to Candlewood Suites West Springfield by IHG is Westfield, MA (BAF-Barnes Municipal), which is 13.6 mi away (27 minutes by car). Another top airport is Bradley Intl. Airport (BDL), which is located 21.8 mi away (28-minute drive).

Can I book a room with a balcony at Candlewood Suites West Springfield by IHG?

No, at Candlewood Suites West Springfield by IHG, there aren't any guestrooms that list a balcony.

Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 344 out of 713 reviews
Rating 8 - Good. 215 out of 713 reviews
Rating 6 - Okay. 88 out of 713 reviews
Rating 4 - Poor. 40 out of 713 reviews
Rating 2 - Terrible. 26 out of 713 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. There were some machines in the gym that were broken.
Stayed 1 night in Apr 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was ok. I would definitely go back when ever in West Springfield
Stayed 9 nights in Mar 2025

10/10 Excellent

Germariluz

Liked: Amenities, property conditions & facilities
Had a great stay! It had everything needed for a short or long stay. The room and areas were clean. The only thing I wish it had is a smart tv or some sort of option to rent/buy movies. There was basic cable available though. Not a deal breaker necessarily. The bed was the most comfortable! I’d recommend this stay.
Stayed 1 night in Mar 2025

8/10 Good

Leah

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Francia

Liked: Cleanliness, amenities
Room was beautiful sleeped well,thank you
Stayed 2 nights in Mar 2025

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed by the cleanliness, options of rooms, front desk assistance, and I especially liked the Suites.
Stayed 1 night in Mar 2025

8/10 Good

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Samary

Stayed 8 nights in Jan 2025

10/10 Excellent

carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great at the Candlewood Suites. All of the staff were wonderful and very accommodating. The kids loved the pool and the snack room. Also, the one bedroom room was great for families and the bed was very comfortable. The location was great to go to the basketball hall of fame and MGM. It was also only 50 minutes to skiing.
Stayed 2 nights in Feb 2025

2/10 Terrible

Gabriel

Stayed 1 night in Feb 2025

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Vivian

Stayed 7 nights in Feb 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location near the Eastern States Exposition

Nice place to stay. Several good eateries and other shopping within a few miles, not far from Holyoke mall (one of the areas largest). Minutes from the Big "E" (Eastern States Exposition) grounds. Only real complaint: the room's two rolling desk chairs are extremely uncomfortable for sitting more than a few minutes at a time.
Stayed 2 nights in Feb 2025

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Front desk staff was very nice. Very good area with lots of restraurants, easy highway access. Property is old especially the bathrooms and the room heating/cooling units. Extremely loud! BUT our room and property was clean and the beds were very comfortable.
Stayed 1 night in Feb 2025

8/10 Good

Michael, North Andover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People at front desk were very nice
Stayed 1 night in Feb 2025

10/10 Excellent

Ryan

Stayed 1 night in Feb 2025

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean. Room had all the amenities needed for a lengthy stay.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my stays at Candlewood are always great
Stayed 5 nights in Jan 2025

6/10 Okay

Edward

Stayed 5 nights in Jan 2025

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
the people at the desk were very nice and accommodating and the room was very clean and quiet I love when I go to the West Springfield Candlewood
Stayed 2 nights in Jan 2025

8/10 Good

Shaun

Traveled with partner
Liked: Cleanliness, amenities
IT WAS CLEAN AND STAFF WAS GREAT
Stayed 1 night in Jan 2025

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

the facility is clean, convenient, and the stuff i

Stayed 1 night in Jan 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff ways great and really helped me out.
Stayed 1 night in Jan 2025