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Candlewood Suites West Springfield

2.5 out of 5.0

Recent guest reviews

Location was central to everywhere we planned to go. Staff was friendly and helpful. Really liked the kitchen in the room for cooking as well as storing and reheating leftovers. The "pantry" in the lobby was very convenient for a late-night snack or if you didn't feel like going to the grocery store.

Clean and comfortable suites. The room was spacious, kitchen was well equipped, bath room was clean and bed was comfortable.

Not sure yet whether this was a hotel problem or an 0rbitz problem but we were greeted with "I don't see your reservation in our system. We don't have the queen bed you reserved." On check-out, had to persuade the clerk not to charge my credit card as I'd paid in full.. On the plus side the room was reasonably comfy, the pup cost a $25 fee (not too bad) and the hot tub was warm. And the location is convenient to friends, malls and restaurants. We'll probably stay again but might not book through a third party.

We stayed for three nights around our daughter's college graduation, when hotel space is at a premium. I didn't realize it was "extended stay" when I booked it, but it worked out well. We had a full kitchen (full-size fridge, range and microwave, dishwasher). Rooms are cleaned only once a week, so if you absolutely must have someone else make the bed every day you may want to stay elsewhere :-) Location is on a busy commercial strip in West Springfield, with easy access to I-91, I-90, I-291, and I-391. There's a pool, weight room, and free laundry facilities.

This was my second visit to this property over a 5 month period. I appreciated that the front desk staff remembered my face. Yet, I was more impressed that they remembered my allergic reaction to animal dander . Nicole and the others are personable, willing to help and over a pleasant home away from home experience.

We needed a place to stay as we were going to a family wedding in Mass. We loved this hotel. The staff was very friendly and the place was very clean. There were a lot of restaurants around and we were not far from the Ingleside Mall which is very nice. We took a trip to Boston one day and Mystic the next. Both were less than two hours away. We had a wonderful vacation and would definitely stay at Candlewood Suites in West Springfield again!!

I was pleased with the hotel but whatever was used for a room deorderant was extremely strong, not good at all for an allergy sufferer. As a matter of fact as I was checking in a lady that had spent the previous night was at the desk and commented that her children hated the smell. Other than the above this is a very nice place.

The location of this hotel isn't amazing but it was just about perfect for what I needed. Very close to the relatives I was visiting, and easy to find. The staff was nothing but friendly and helpful to us, answering all questions and requests with a smile. The room itself was pretty good sized with a comfy bed and comes with a FULL fridge, 2 burner stove, DISH WASHER, garbage disposal, and coffee maker with a few packs of coffee, as well as flatware, plates and glasses and a pack of pop corn in the full size microwave. The bathroom was quite roomy with typical hotel shower water pressure. Downstairs they have a "pantry" with some dry good snacks and food as well as a few reach in coolers with some microwave dinners and ice cream snacks and more. Pretty decent selection if you want to stock your fridge for more than a couple days. The only thing that wasn't what we had hoped for was the pool area. It was a little less than enticing, but at the same time, you get to go swimming year round at this hotel since it's an indoor pool. Overall I DEFINITELY plan to book here again in the future.

I was at a business meeting. The hotel is close to Bradley International and the staff was GREAT and the place is CLEAN.

This hotel was super convenient to downtown Springfield where I had a conference at the MassMutual Center. Great room, very clean and quiet. No complaints.

The room could have been cleaner but the location was good. We were there for a summer sports camp, Peak 200 Lacrosse camp.

Easy access to Mass Pike. Quick late night check-in, very clean and comfortable room. We liked it so much we decided to book a room for our trip home and they even matched the rate we had found on-line even though it wasn't a promotion through the hotel.

I Love it!

The hotel staff was very friendly and the hotel was immaculate. [...] I booked a non-smoking Queen room. When I arrived at the hotel they put me into a smoking room. I have severe asthma and cannot stay where there is any smoke smell. I went back down to the desk and apparently they had booked out all the non-smoking room. They were able to upgrade me to a Queen handi-cap suite. Normally this would be fantastic, but it was me travelling alone and the suite was just too big for me. If my husband and the kids were there it would have been great, but for me along, I prefer a more cozy room. The room was spotless, the staff always friendly, and the hotel was quiet.

I make several trips to Springfield MA each year and have tried different hotels each time. I no longer need to change.

Great Experience; had truck breakdown and they helped me contact AAA. Staff very friendly and very clean service.

Amenities are quite impressive, the full size fridge, kitchenette, free laundry, free dvd rentals, exercise room in laundry, so you can exercise while waiting for your laundry, excellent locatiion, easy to find, close to restaurants/supermarket/shopping. I only wish that the place could be cleaner, though, the elevator to start with smells of dirty carpet/smoking/pets. The pool has a nice jacuzzi, though not so sure how clean it is, no ventilation, can't breathe in there.

excellent service,clean,large rooms,we'll stay here again!

It was good having the kitchenette in teh room

572 Riverdale St West Springfield MA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool
  • 24-hour fitness center

Located within 2 miles (3 km) of Josiah Day House, Candlewood Suites West Springfield places you within a few miles (5 km) of Eastern States Exposition. This 71-room hotel welcomes guests with conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. Springfield Armory and Naismith Memorial Basketball Hall of Fame are also nearby.


Rooms

All 71 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect to find cable TV and stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are also standard.


Property features

Guests of Candlewood Suites West Springfield have access to an indoor pool, a 24-hour fitness center, and a spa tub. If you decide to drive, there's free parking. A multilingual staff is on hand to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a business center, and a computer station.

Room options

Suite, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 4

Standard Suite

Full 1 | Queen 1 | Sleeps 2

Studio Suite, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Studio Suite, Accessible, Bathtub

Queen 1 | Sleeps 2

Guest reviews for Candlewood Suites West Springfield

Everyone (1) Couples (5) Business (2) Family (7) Friends (1) Other (3)
4

nice hotel with good amenities

Everyone

Location was central to everywhere we planned to go. Staff was friendly and helpful. Really liked the kitchen in the room for cooking as well as storing and reheating leftovers. The "pantry" in the lobby was very convenient for a late-night snack or if you didn't feel like going to the grocery store.

By , from Pittsburgh,PA on Jan 11, 2017

5

good for family trip

Families

Clean and comfortable suites. The room was spacious, kitchen was well equipped, bath room was clean and bed was comfortable.

By on Sep 24, 2015

3

we don't have your reservation...

Couples

Not sure yet whether this was a hotel problem or an 0rbitz problem but we were greeted with "I don't see your reservation in our system. We don't have the queen bed you reserved." On check-out, had to persuade the clerk not to charge my credit card as I'd paid in full.. On the plus side the room was reasonably comfy, the pup cost a $25 fee (not too bad) and the hot tub was warm. And the location is convenient to friends, malls and restaurants. We'll probably stay again but might not book through a third party.

By on Jun 10, 2013

4

nice extended-stay hotel

Couples

We stayed for three nights around our daughter's college graduation, when hotel space is at a premium. I didn't realize it was "extended stay" when I booked it, but it worked out well. We had a full kitchen (full-size fridge, range and microwave, dishwasher). Rooms are cleaned only once a week, so if you absolutely must have someone else make the bed every day you may want to stay elsewhere :-) Location is on a busy commercial strip in West Springfield, with easy access to I-91, I-90, I-291, and I-391. There's a pool, weight room, and free laundry facilities.

By on May 21, 2013

4

when in a pinch..

Families

This was my second visit to this property over a 5 month period. I appreciated that the front desk staff remembered my face. Yet, I was more impressed that they remembered my allergic reaction to animal dander . Nicole and the others are personable, willing to help and over a pleasant home away from home experience.

By on Nov 30, 2012

4

perfect for what we needed

Couples

We needed a place to stay as we were going to a family wedding in Mass. We loved this hotel. The staff was very friendly and the place was very clean. There were a lot of restaurants around and we were not far from the Ingleside Mall which is very nice. We took a trip to Boston one day and Mystic the next. Both were less than two hours away. We had a wonderful vacation and would definitely stay at Candlewood Suites in West Springfield again!!

By on Sep 4, 2012

4

just an overnight.

GetawayWithFriends

I was pleased with the hotel but whatever was used for a room deorderant was extremely strong, not good at all for an allergy sufferer. As a matter of fact as I was checking in a lady that had spent the previous night was at the desk and commented that her children hated the smell. Other than the above this is a very nice place.

By on Jul 8, 2012

5

great place to say!

Couples

The location of this hotel isn't amazing but it was just about perfect for what I needed. Very close to the relatives I was visiting, and easy to find. The staff was nothing but friendly and helpful to us, answering all questions and requests with a smile. The room itself was pretty good sized with a comfy bed and comes with a FULL fridge, 2 burner stove, DISH WASHER, garbage disposal, and coffee maker with a few packs of coffee, as well as flatware, plates and glasses and a pack of pop corn in the full size microwave. The bathroom was quite roomy with typical hotel shower water pressure. Downstairs they have a "pantry" with some dry good snacks and food as well as a few reach in coolers with some microwave dinners and ice cream snacks and more. Pretty decent selection if you want to stock your fridge for more than a couple days. The only thing that wasn't what we had hoped for was the pool area. It was a little less than enticing, but at the same time, you get to go swimming year round at this hotel since it's an indoor pool. Overall I DEFINITELY plan to book here again in the future.

By on Feb 22, 2012

4

quick business meeting

BusinessTravelers

I was at a business meeting. The hotel is close to Bradley International and the staff was GREAT and the place is CLEAN.

By on Aug 25, 2011

4

first but not last stay

Singles

This hotel was super convenient to downtown Springfield where I had a conference at the MassMutual Center. Great room, very clean and quiet. No complaints.

By on Oct 24, 2010