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Recent guest reviews

Such nice staff! The rooms were clean and up to date

The front desk at checkout was nice and friendly

Bad location...unsafe...not kept up

The swimming pool was in bad conditions, old hall carpet stained, hotel gym too small and no windows or fresh air ventilation. I usually travel to MA almost every weekend and this the first time that I had to stay in a poor-quality hotel for the money that I usually to pay, around $180. Really, I was unsatisfied with the hotel condition and service for the money that I paid.

Some of the Staff wasn’t very professional and the bed in the room was not very supportive

Safe and clean

Great service, older rooms but clean

Excellent hotel for a good price!

Love it here been here several times and will be back many more home away from home Lol

Everything was clean and quiet

Key card didn't work for 3 days which necessitated repeat visits to desk. Mouse traps set in 3rd floor room! Never a good sign! TV/Wifi good.

Paper thin walls. You can hear everything. Even someone showering in the room next to you. Nasty

Quality Inn West Springfield West Springfield, Massachusetts, United States of America

Riverdale St West Springfield MA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Olympia Ice Center is a short stroll from Quality Inn West Springfield, and other popular attractions like Holyoke Mall are within a few miles (5 km). This 114-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Enjoy a leisurely bite to eat at Tokyo Asian Cuisine Resta, the hotel's onsite restaurant.


Rooms

Guests can expect free WiFi and flat-screen TVs with satellite channels. Other standard amenities include balconies or patios, refrigerators, and microwaves. Housekeeping is available once per stay.


Property features

Guests of Quality Inn West Springfield enjoy a gym, free WiFi in public areas, and conference space. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this golf hotel include a 24-hour business center, a seasonal outdoor pool, and a computer station.

Room options

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Quality Inn West Springfield

Everyone (21) Couples (2) Family (4)
3
Everyone

By on Sep 4, 2023

Review comment responded on Sep 7, 2023

Dear Nanda,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next stay.Sincerely,Catherine OoiHotel manager

5
Everyone

Such nice staff! The rooms were clean and up to date

By on Jun 17, 2023

Review comment responded on Jun 21, 2023

Dear Alaina,Thank you for such positive feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

4
Everyone

By on Mar 18, 2023

Review comment responded on Apr 11, 2023

Dear Connie,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

4
Everyone

By on Feb 10, 2023

Review comment responded on Mar 8, 2023

Dear Cedric,Thank you for you feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager

3
Everyone

The front desk at checkout was nice and friendly

By on Jan 17, 2023

Review comment responded on Jan 23, 2023

Dear Ericka,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to you next visit.Sincerely,Catherine OoiHotel manager

1
Everyone

Bad location...unsafe...not kept up

By on Oct 31, 2022

Review comment responded on Oct 31, 2022

Dear Jennifer,Thank you for your feedback and we are sorry to hear you did not feel safe at our facility. The hotel did not have any safety issues as we do have 24/7 CCTV to ensure our guests' safety.Thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager

2
Family Partner Couples Business Business

The swimming pool was in bad conditions, old hall carpet stained, hotel gym too small and no windows or fresh air ventilation. I usually travel to MA almost every weekend and this the first time that I had to stay in a poor-quality hotel for the money that I usually to pay, around $180. Really, I was unsatisfied with the hotel condition and service for the money that I paid.

By on Oct 28, 2022

Review comment responded on Oct 28, 2022

Dear Iris,Thank you for your feedback and we are sorry to hear you did not enjoy your stay. Our pool is a seasonal outdoor pool that has been closed since October 1st. It will be reopened on Memorial Day next year. This information is on all websites for the hotel. Thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager

2
Family Family with small children

Some of the Staff wasn’t very professional and the bed in the room was not very supportive

By on Apr 25, 2022

Review comment responded on Apr 27, 2022

Dear Patrick, Thank you for your feedback and we are sorry to hear you have encountered issues during your stay. We apologize for the inconvenience caused and will be working hard in retraining our staff. Thank you again for bringing your concern to our attention. Sincerely, Catherine Ooi Hotel manager

5
Everyone

Safe and clean

By on Apr 25, 2022

Review comment responded on Apr 27, 2022

Dear Nancy, Thank you for your positive feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next stay. Sincerely, Catherine Ooi hotel manager

4
Friends

Great service, older rooms but clean

By on Mar 6, 2022

Review comment responded on Mar 7, 2022

Dear Joseph, Thank you for your positive feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit. Sincerely, Catherine Ooi Hotel manager

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