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Recent guest reviews

Some of the Staff wasn’t very professional and the bed in the room was not very supportive

Safe and clean

Great service, older rooms but clean

Excellent hotel for a good price!

Love it here been here several times and will be back many more home away from home Lol

Everything was clean and quiet

Key card didn't work for 3 days which necessitated repeat visits to desk. Mouse traps set in 3rd floor room! Never a good sign! TV/Wifi good.

Paper thin walls. You can hear everything. Even someone showering in the room next to you. Nasty

Quality Inn West Springfield West Springfield, Massachusetts, United States of America

This is a dog hotel which is ok,but when your room is on the same floor as the dogs who started barking at 5 AM and continued to 6 AM without any hotel intervention then it is time for a new hotel. The room conditions are what you would expect for a dog hotel, ugh! Do yourself a favor and make sure you stay away from the DOG Floor. I am still itching from my night of restfulness.

Property was great! I also particularly enjoyed the hot breakfast buffet that's included. I would have loved to see more fitness equipment and access to the outdoor pool even off season....to the chairs and loungers. Otherwise it was awesome.

The bathroom door stuck, and was very difficult to get out of. One of the deadbolts didn’t work. The slider door to the balcony could’ve used a vacuum. The room we were in was right next to the highway. The heater was very loud when it started running and stopped, reminded us of an airplane. Location was convenient to the hospital. The bed was very comfortable. Staff was accommodating.

The hotel was pretty great for the cost, the room was decent size, comfortable bed, everything was clean, breakfast wasn't bad, pool was clean, etc.

Not fancy but clean and pleasant. Nice breakfast. Staff was wonderful.

The staff were very friendly and helpful! The breakfast wasn't the greatest, but what you would expect. Overall, it was a pleasant stay and the price was better than most.

Riverdale St West Springfield MA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located 2 mi (3.3 km) from Holyoke Mall, Quality Inn West Springfield is within a 10-minute drive of other popular attractions like MassMutual Center. This 114-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Enjoy a leisurely bite to eat at Tokyo Asian Cuisine Resta, the hotel's onsite restaurant.


Rooms

Guests can expect free WiFi and flat-screen TVs with satellite channels. Other standard amenities include balconies or patios, refrigerators, and microwaves. Housekeeping is available once per stay.


Property features

Guests of Quality Inn West Springfield enjoy a gym, free WiFi in public areas, and conference space. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this golf hotel include a 24-hour business center, a seasonal outdoor pool, and a computer station.

Room options

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Quality Inn West Springfield

Everyone (15) Couples (3) Business (4) Family (7) Friends (1)
2
Family Family with small children

Some of the Staff wasn’t very professional and the bed in the room was not very supportive

By on Apr 25, 2022

Review comment responded on Apr 27, 2022

Dear Patrick, Thank you for your feedback and we are sorry to hear you have encountered issues during your stay. We apologize for the inconvenience caused and will be working hard in retraining our staff. Thank you again for bringing your concern to our attention. Sincerely, Catherine Ooi Hotel manager

5
Everyone

Safe and clean

By on Apr 25, 2022

Review comment responded on Apr 27, 2022

Dear Nancy, Thank you for your positive feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next stay. Sincerely, Catherine Ooi hotel manager

4
Friends

Great service, older rooms but clean

By on Mar 6, 2022

Review comment responded on Mar 7, 2022

Dear Joseph, Thank you for your positive feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit. Sincerely, Catherine Ooi Hotel manager

5
Everyone

Excellent hotel for a good price!

By , from Jonesboro on Nov 5, 2021

Review comment responded on Nov 8, 2021

Dear Luis, Thank you for such positive feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit. Sincerely, Catherine Ooi Hotel manager

5
Family

Love it here been here several times and will be back many more home away from home Lol

By on Jul 9, 2021

5
Partner Couples

Everything was clean and quiet

By on Apr 25, 2021

Review comment responded on Apr 26, 2021

Dear guests, Thank you for such positive feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit. Sincerely, Catherine Ooi Hotel manager

2
Everyone

By on Sep 16, 2020

Review comment responded on Sep 17, 2020

Dear guest, Thank you for your feedback and we are sorry to hear you did not enjoy your stay. We are working hard in improving our services to prevent such inconvenience to our future guests. Thank you again for letting us know. Sincerely, Catherine Ooi Hotel manager

5
Everyone

By on Mar 7, 2020

Review comment responded on Mar 10, 2020

Thank you for taking the time to review, your feedback is very important to us. General Manager

3
Business Business

Key card didn't work for 3 days which necessitated repeat visits to desk. Mouse traps set in 3rd floor room! Never a good sign! TV/Wifi good.

By on Nov 18, 2019

Review comment responded on Nov 18, 2019

Dear guest, Thank you for your feedback and we apologize for the inconveniences caused from the key card. As for the traps, it is not a mouse trap. It is a trap for black beatles that tends to get into rooms during the change from Summer to Fall. Those sticky pads were set by the pest control for that reason. We can definately assure you we do not have mouse running around in our hotel especially in the rooms. Thank you for bringing your concerns to our attention and we hope you would give us another chance to provide you with superior services in the future. Sincerely, Catherine Ooi Hotel manager

4
Everyone

By on Sep 24, 2019

Review comment responded on Sep 26, 2019

Dear guests, Thank you for your feedback and we are happy to know you have enjoyed your stay. We look forward to providing you with superior service on your next visit. Sincerely, Catherine Ooi Hotel manager

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