Such nice staff! The rooms were clean and up to date
The front desk at checkout was nice and friendly
Bad location...unsafe...not kept up
The swimming pool was in bad conditions, old hall carpet stained, hotel gym too small and no windows or fresh air ventilation. I usually travel to MA almost every weekend and this the first time that I had to stay in a poor-quality hotel for the money that I usually to pay, around $180. Really, I was unsatisfied with the hotel condition and service for the money that I paid.
Some of the Staff wasn’t very professional and the bed in the room was not very supportive
Safe and clean
Great service, older rooms but clean
Excellent hotel for a good price!
Love it here been here several times and will be back many more home away from home Lol
Everything was clean and quiet
Key card didn't work for 3 days which necessitated repeat visits to desk. Mouse traps set in 3rd floor room! Never a good sign! TV/Wifi good.
Paper thin walls. You can hear everything. Even someone showering in the room next to you. Nasty
Quality Inn West Springfield West Springfield, Massachusetts, United States of America
Olympia Ice Center is a short stroll from Quality Inn West Springfield, and other popular attractions like Holyoke Mall are within a few miles (5 km). This 114-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Enjoy a leisurely bite to eat at Tokyo Asian Cuisine Resta, the hotel's onsite restaurant.
Guests can expect free WiFi and flat-screen TVs with satellite channels. Other standard amenities include balconies or patios, refrigerators, and microwaves. Housekeeping is available once per stay.
Guests of Quality Inn West Springfield enjoy a gym, free WiFi in public areas, and conference space. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this golf hotel include a 24-hour business center, a seasonal outdoor pool, and a computer station.
Such nice staff! The rooms were clean and up to date
Dear Alaina,Thank you for such positive feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager
Dear Connie,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager
Dear Cedric,Thank you for you feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit.Sincerely,Catherine OoiHotel manager
The front desk at checkout was nice and friendly
Dear Ericka,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to you next visit.Sincerely,Catherine OoiHotel manager
Bad location...unsafe...not kept up
Dear Jennifer,Thank you for your feedback and we are sorry to hear you did not feel safe at our facility. The hotel did not have any safety issues as we do have 24/7 CCTV to ensure our guests' safety.Thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager
The swimming pool was in bad conditions, old hall carpet stained, hotel gym too small and no windows or fresh air ventilation. I usually travel to MA almost every weekend and this the first time that I had to stay in a poor-quality hotel for the money that I usually to pay, around $180. Really, I was unsatisfied with the hotel condition and service for the money that I paid.
Dear Iris,Thank you for your feedback and we are sorry to hear you did not enjoy your stay. Our pool is a seasonal outdoor pool that has been closed since October 1st. It will be reopened on Memorial Day next year. This information is on all websites for the hotel. Thank you again for bringing your concerns to our attention.Sincerely,Catherine OoiHotel manager
Some of the Staff wasn’t very professional and the bed in the room was not very supportive
Dear Patrick, Thank you for your feedback and we are sorry to hear you have encountered issues during your stay. We apologize for the inconvenience caused and will be working hard in retraining our staff. Thank you again for bringing your concern to our attention. Sincerely, Catherine Ooi Hotel manager
Safe and clean
Dear Nancy, Thank you for your positive feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next stay. Sincerely, Catherine Ooi hotel manager
Great service, older rooms but clean
Dear Joseph, Thank you for your positive feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next visit. Sincerely, Catherine Ooi Hotel manager
Dear Nanda,Thank you for your feedback and we are happy to know you have enjoyed your stay. It is a pleasure having you here and we look forward to your next stay.Sincerely,Catherine OoiHotel manager