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Hampton Inn West Springfield

Property class: 2.5

Choose dates to view prices

Photo gallery for Hampton Inn West Springfield

A restaurant with a glass-enclosed patio, wooden flooring, and green upholstered seating.
A hotel room with two beds, a desk, a TV mounted on the wall, and a view of the outdoors.
A suite shop with a refrigerated display case containing various beverages and snacks.
A reception desk with a large screen displaying a bicycle wheel and the word "enjoy."
A conference room with two desktop computers, a telephone, and leather chairs.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1011 Riverdale St, West Springfield, MA, 01089
  • Place, Riverdale Center
    ‪3 min walk‬
  • Place, Riverdale Shops
    ‪3 min walk‬
  • Place, Olympia Ice Center
    ‪16 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪32 min drive‬

Room options

View all photos for One King Bed Study with Sofa Bed

A hotel room with a bed, a sofa, a television, and a desk.

One King Bed Study with Sofa Bed

  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for 2 Queen Microwave Fridge Non-Smoking

Room

2 Queen Microwave Fridge Non-Smoking

  • Sleeps 2
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard room

Room

Standard room

  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Room, 1 King Bed, Mobility Accessible, Microwave

A hotel room with a large bed, a sofa, a small table, a TV, and a door leading to another room.

Room, 1 King Bed, Mobility Accessible, Microwave

8.4 out of 10
Very good
(14 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Double Beds, Mobility Accessible, Microwave

A hotel room with two beds, a wooden headboard, a nightstand with a lamp, and a telephone.

Room, 2 Double Beds, Mobility Accessible, Microwave

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Room, 1 Queen Bed, Mobility Accessible (Roll-In Shower)

A hotel room with a bed, bedside tables, a desk, and a chair.

Room, 1 Queen Bed, Mobility Accessible (Roll-In Shower)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Room, 1 Queen Bed, Accessible (Mobility & Hearing)

A hotel room with a large bed, a desk with a chair, a television, a window with a view of the outside, and a framed picture on the wall.

Room, 1 Queen Bed, Accessible (Mobility & Hearing)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds, Microwave

A hotel room with two beds, a wooden headboard, a nightstand with a lamp, and a telephone.

Room, 2 Queen Beds, Microwave

8.0 out of 10
Very good
(37 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 1 King Bed with Sofa bed, Microwave

A hotel room with a bed, a sofa, a television, and a window with a view.

Room, 1 King Bed with Sofa bed, Microwave

8.2 out of 10
Very good
(33 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

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About the neighborhood

West Springfield

Eastern States Exposition is within 2 miles (3 km) of Hampton Inn West Springfield while other popular attractions such as Holyoke Mall are within 3 miles (5 km). This 125-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

  • Riverdale Center - 3 min walk - 0.2 miles
  • Riverdale Shops - 3 min walk - 0.2 miles
  • Cinemark West Springfield 15 - 6 min walk - 0.4 miles
  • Olympia Ice Center - 16 min walk - 0.9 miles
  • MGM Springfield - 6 min drive - 4.6 miles

Getting around

  • Springfield Union Station - 5 min drive
  • Bradley Intl. Airport (BDL) - 27 min drive

Restaurants

  • ‪7 Brew Coffee - ‬4 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪puerto rico bakery 1 - ‬4 min drive
  • ‪Dunkin' - ‬4 min drive
  • ‪Chili's Grill & Bar - ‬7 min walk

About this property

Hampton Inn West Springfield

Guests of Hampton Inn West Springfield enjoy a gym, free WiFi in public areas, and a 24-hour business center. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-out.
Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include sofa beds, refrigerators, and microwaves.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation (varies based on length of stay)
  • Dogs and cats only
  • 2 total (50 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 250 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0001873250
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is C0001873250.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Hotel West Springfield
Hampton Inn West Springfield
West Springfield Hampton Inn
Hampton Inn West Springfield Hotel West Springfield
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield West Springfield
Hampton Inn West Springfield Hotel West Springfield

Frequently asked questions

Is free cancellation available at Hampton Inn West Springfield?

Hampton Inn West Springfield provides free cancellation on select room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Hampton Inn West Springfield?

As of Oct 1, 2026, prices found for a 1-night stay for 2 adults at Hampton Inn West Springfield on Nov 1, 2026 start from $140, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hampton Inn West Springfield?

This hotel in West Springfield is within a 10-minute walk of Riverdale Shops and Cinemark West Springfield 15. You'll also find Olympia Ice Center and Connecticut River less than a mile away.

Does Hampton Inn West Springfield feature a casino?

No, Hampton Inn West Springfield doesn't have a casino.

Will I find an indoor pool at Hampton Inn West Springfield?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from May until September.

Does Hampton Inn West Springfield feature a restaurant that includes a breakfast menu?

Hampton Inn West Springfield offers free buffet breakfast each morning though there is no restaurant.

Will Hampton Inn West Springfield allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hampton Inn West Springfield for a fee of USD 75 per accommodation, per stay.

How far is the airport from Hampton Inn West Springfield?

The closest major airport to Hampton Inn West Springfield is Springfield Union Station (ZSF), which is 4.1 mi away (6 minutes by car). Another top airport is Westfield, MA (BAF-Barnes Municipal), which is located 10.8 mi away (16-minute drive).

Hampton Inn West Springfield Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 475 out of 1000 reviews
Rating 8 - Good. 266 out of 1000 reviews
Rating 6 - Okay. 139 out of 1000 reviews
Rating 4 - Poor. 73 out of 1000 reviews
Rating 2 - Terrible. 47 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean, staff was very friendly. We would stay here again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Winnie was fantastic at check in . Thank you !
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always helpful, professional and friendly. Convenient to shopping and dining. Safe area.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the staff was pleasant!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, breakfast was excellent. Older hotel rooms but maintained well.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Bathroom was spacious, bed comfy, air conditioner was quiet and effective, Will stay here again. Thank you
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very beautiful,peaceful and clean.the staffs are beyond nice and very helpful.the pool wasn’t available because they’re fixing up the pool side but other than that everything else was perfect.breakfast is always good and the hotel is very quite and peaceful.it was my second time staying there and I will be coming back again in July.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. Breakfast very good. I had seconds which is mot usual for me. My room was clean. The facility shows signs of wear, but so do I. 😀 I would definitely stay here again.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Place needs a lot of updating.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Disliked: Amenities, property conditions & facilities
The breakfast was great! The rooms and hallways could be cleaner.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the reasons that I stay at Hampton Inn is because the beds are so incredibly comfortable, and this visit didn't disappoint. But, what stood out about this Hampton Inn was the breakfast. It was amazing! It was seasoned, there was a variety of food, each day, and it was perfectly prepared and executed. The staff was helpful and even brought out almond milk for my daughter. Another big plus was that the staff were all very friendly and helpful.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained and clean. Kitchen area was a bit cramped in comparison to other Hampton Inn's but not a deal breaker. Dining area was sufficient.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Wasn't expecting to stay in a handicap room but worked out ok. Couch cushions were severly soiled - probably should toss the whole thing out. Staff were pleasant, breakfast very good and room was clean.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Breakfast was good. Room was clean but old.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast could have had more simple choices like scrambled eggs with nothing added to them (allergies) and also the milk was warm out of the caraffe.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when in town for business. Staff is wonderful, friendly, efficient and professional. Great buffet breakfast choices.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Hotel in general was fine, b
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Plumbing issue resolved quickly with a room change. Rooms are clean and staff was friendly and helpful. Easy parking and free breakfast were a big plus. Building showing some wear and tear.
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities
An extremely expensive stay in a very average room. Not very clean. Breakfast was less than average.
Stayed 2 nights in May 2026
Verified review

8/10 Good

The room was clean and the staff was helpful.
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Q
Stayed 3 nights in May 2026
Verified review

4/10 Poor

The room was wrong and then the guy at front desk argued with me that I was wrong and had to show him my reservation as proof then room was definitely not the cleanest I actually went to Walmart to get blankets to sleep with because I didn’t want to use theirs
Stayed 1 night in Jun 2026

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