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Recent guest reviews

I made a reservation for two rooms but only one went through to the hotel. Fortunately there was an extra room available but it took 45 min to get everything straightened out

Usual Hampton inn experience, clean,efficient check in ,sufficient parking.no pool due to covid -im starting to think this is a cost cutting measure as all public pools are now open in ma.rooms are amall and every store and restaurant you need are on same street which is basically a retail strip mall

Nice staff, clean rooms and hallways and a very good hot breakfast

The wife and I needed a hotel to stay close to a wedding and this worked well. Convenient to I91 and was clean and comfortable. Pleasant staff too. Would use again

I liked that the rooms were impeccable and the cleaning and front desk staff were friendly and welcoming. I did not appreciate the animals as I have bad allergies. One issue I had was the breakfast and breakfast area. The breakfast needs a lot of improvement. The area was much too tight, some mornings had people lining up for waffles or just waiting until others came out with their meal to get theirs. Conveniently located with lots of stores and restaurant within walking distance. Overall, my stay was an enjoyable one.

Hotel is in top condition and in a good location - several good restaurants with in a very short distance of hotel and even abgoodnshopping area. Not to mention movie theater within walking distance.

clean, friendly hotel and pet friendly hotel. Nice breakfast in the morning and warm cookies at night.

everything was just perfect----breakfast was great too

Hampton Inn has a good reputation and our stay did not disappoint. The room was clean and comfortable.

This was just a quick overnight stay, however the room was very clean and quite comfortable. The people at the Front Desk were pleasant too. There was a simple hot/cold breakfast buffet provided in the morning which was just enough. All in all, the accommodations were well worth the price. I would certainly book a room at the Hampton Inn again.

The location was good. The staff was accomodating. The food staff at the continental breakfast was excellent.

Nice brief visit, easy check-in and helpful staff throughout hotel. Convenient to have breakfast included which was more than satisfying for whole family. The room was a little small, especially in the bathroom and closet area. Helpful to have microwave/fridge in the room as we have an infant and we needed to keep his milk cold and warm up his food.

The location was right off the main drag. This was convienent but view was of mall and business. Jotel was clean and employees were friendly. Did not need a lot of help. Got a good nights sleep, convienent location, and a good breakfast for a good price. I would stay again.

There for a family reunion. The hotel itself was great. Breakfast was very good. Fri and Sat night there was a huge number of cheerleaders running up and down the halls, screaming, loud laughter, slamming doors until well after midnight on Fri and to about 11 on Sat. Someone also set off the fire alarm on Sat night evacuating the hotel. These groups should be required to have responsible chaparones to control them.

The "sofabed" is not a sofa - it is a love seat - smaller than a sofa, could not fit 2 kids. My daughter was so uncomfortable on it, she folded it back up and slept on the loveseat. The room was so small we couldn't even open one closet door because the night stand was in the way. There is no fan in the bathroom. The showere head was broken - staff redemed the hotel as much as they could. They were up fixing the showere head within 10 minutes of us letting them know it was spraying the ceiling!! Whenever we opened the bathroom door -the light covering in the bathroom shook. No smoking on the same floor as smoking... as soon as you step off the elevator (3rd floor) you are inhaling smoke! NOT pleasant!!I've stayed in $65 a night hotels that were better than this one at over $100!! NOT IMPRESSED!! WILL NOT RETURN!!Only positive - staff was nice!

The Hampton Inn-West Springfield, MA was extremely comfortable. As soon as we drove up to the convenient parking area, we could tell that the facility was well maintained. All of the employees were helpful and upbeat. Our room was nicely decorated, and the bedding was clean and comfy. We found everything we could possibly need available in the room. If there had been an item the Hampton didn't think of, the Inn is located in an area with convenient access to many stores and restaurants, some within walking distance. We found the complimentary breakfast satisfying for everyone. Even the two children we were traveling with were impressed. The one flaw to the Hampton is that there is not alot for the kids to do. Other than the pay per view movies and video games and the outdoor pool, which was closed during our May trip, there isn't much to do. However, it is located near a movie theater and Six Flags Amusement Park.

Riverdale St West Springfield MA

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located 3 mi (4.8 km) from Holyoke Mall, Hampton Inn West Springfield is within a 10-minute drive of other popular attractions like MassMutual Center. This 125-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Free breakfast is offered each morning from 6 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free manager's reception on select days.


Rooms

All 125 rooms feature sofa beds, microwaves, and refrigerators. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and safes are also available.


Property features

Guests of Hampton Inn West Springfield enjoy a fitness center, free WiFi in public areas, and a 24-hour business center. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-out.

Room options

Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

1 Queen Bed | Sleeps 2

Room, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Standard room

2 Double Beds | Sleeps 4

1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Hampton Inn West Springfield

Everyone (9) Couples (1) Family (8) Other (1)
3
Everyone

By on Mar 11, 2021

Review comment responded on Mar 22, 2021

Thank you very much for your feedback , we are happy to learn that you have enjoyed your stay with us. Looking forward to welcoming you back soon. Thank you

5
Everyone

By on Jan 3, 2021

Review comment responded on Jan 10, 2021

Thank you very much for your feedback. We are delighted that you have enjoyed your stay with us and looking forward to welcoming you again at our property !

2
Family with small children Family

I made a reservation for two rooms but only one went through to the hotel. Fortunately there was an extra room available but it took 45 min to get everything straightened out

By , from Springfield, MA on Aug 5, 2020

Review comment responded on Aug 21, 2020

Thank you very much for your feedback , I would encourage you to share it as well with orbitz customer services so collaboratively we can prevent such incident from re occurring again

4
Friends Business Business

Usual Hampton inn experience, clean,efficient check in ,sufficient parking.no pool due to covid -im starting to think this is a cost cutting measure as all public pools are now open in ma.rooms are amall and every store and restaurant you need are on same street which is basically a retail strip mall

By , from Stoughton ma on Jul 25, 2020

Review comment responded on Aug 22, 2020

Thank you very much for your feedback, happy to see that you have enjoyed your stay and our standards are met. I wanted to let you know that our pool is now open with restrictions in response to COVID, please let us know about your future so we can co ordinate that accordingly. Thank you

5
Everyone

By on Jul 20, 2020

Review comment responded on Aug 21, 2020

Thank you very much for your feedback, we are excited to learn that you had an enjoyable stay with us. Looking forward to welcoming you back in the future

5

nice hotel & the location was easy to find

Everyone

Nice staff, clean rooms and hallways and a very good hot breakfast

By on Jan 9, 2017

Review comment responded on Jan 12, 2017

Thank you for staying and for your kind words about our rooms, staff and breakfast!

4

right room for the job

Everyone

The wife and I needed a hotel to stay close to a wedding and this worked well. Convenient to I91 and was clean and comfortable. Pleasant staff too. Would use again

By , from NJ on Oct 11, 2016

4

very clean rooms

Everyone

I liked that the rooms were impeccable and the cleaning and front desk staff were friendly and welcoming. I did not appreciate the animals as I have bad allergies. One issue I had was the breakfast and breakfast area. The breakfast needs a lot of improvement. The area was much too tight, some mornings had people lining up for waffles or just waiting until others came out with their meal to get theirs. Conveniently located with lots of stores and restaurant within walking distance. Overall, my stay was an enjoyable one.

By , from Cape Coral, Fl on Sep 5, 2016

5

very nice hotel

Everyone

Hotel is in top condition and in a good location - several good restaurants with in a very short distance of hotel and even abgoodnshopping area. Not to mention movie theater within walking distance.

By on Jun 6, 2016

5

nice hotel near shopping and easy access to masspi

Everyone

clean, friendly hotel and pet friendly hotel. Nice breakfast in the morning and warm cookies at night.

By , from Cape Cod on Feb 27, 2016

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