It seemed more like a section 8 housing for many staying there. Our room keys kept having to be reset, finally they moved our room... we won’t be returning unfortunately to this location
Very disappointing. It is a two star hotel at four star prices. I would not stay here again. the staff is very nice
Relatively clean. However, it's obvious it's an older hotel in need of some repairs. There was wallpaper pulling away from the wall in the hallway. The furniture was clearly well used. But the beds were clean and comfortable. The hotel staff were quite friendly and helpful. And the breakfast was decent.
very nice place. room was on small side but adequate. staff was great- very accommodating. breakfast was simple but fine. would stay again
Bed was very comfortable,, Nice bathroom and fridge and microwave in room,, The pool, hot tub and sauna area was crazy with kid's running around like a play ground,, seen one kid spitting pool water back into the pool,,,, They need to post a sign or tell the parent's to keep there kid's in line,,, And a few of the kid's were unsupervised by an adult,, Trying to sit in the hot tub to relax and haveing a bunch of bratty kid's jumping around and splashing water everywhere dont make a fun weekend,,,
Stayed here on business trip to central Massachusetts. Had low expectations but was pleasantly surprised. Rooms were pleasant and clean. Great complimentary breakfast.
I was visiting a place near by and choose this hotel to sleep for one night. It fulfilled my expectations regarding a comfortable room and bathroom. It is not far from a nice shopping where one can find places to eat and shop. The complimentary breakfast also helps to speed up departure.
The hotel staff was WONDERFUL. The woman who checked us in at around 6pm on Saturday 5/15/10 night was SO friendly and explained everything. We got to our room and it was very neat and updated. The beds were VERY comfortable. Everything worked (Tv, fridge,microwave, etc..). There are only two things I need to complain about. One is the bathroom tub, if it was cleaned, it was not done very well we had to buy discinfectant wipes and clean it ourselves (nasty hair from others) and the only other thing was if you went to the first floor it looked like people were living there as there permanent residence. Loud music, people hanging out everywere, the pool area looked like people were camping there and were partying there so my 10 year old son did not feel comfortable going swimming which is something he looked forward to. It was a decent hotel and if I had to stay there again I would I would just pack cleaning wipes.
We were in Springfield for our granddaughters hockey tournament so the hotel was very convienent, right across the street from the arena. The staff was friendly and efficient and helpful in locating local restaurants...The room was average and the bathroom door had graffiti over it..but the room was clean and suited our needs...
Went to the Big E fair. Great location, only minutes from the fairgrounds. Staff was friendly and helpful.
The room was unremarkable. It was very expensive for what we got. The location was secluded and I was uncomfortable getting out of my car to go into the hotel by myself at night.
Comfort Inn & Suites is located within a few miles (5 km) of Holyoke Mall and Josiah Day House. This 75-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.
The 75 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Free newspapers, free local calls, and ironing boards are also available.
Guests staying at Comfort Inn & Suites enjoy an indoor pool, a spa tub, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include coffee/tea in a common area, free newspapers, and laundry facilities.
It seemed more like a section 8 housing for many staying there. Our room keys kept having to be reset, finally they moved our room... we won’t be returning unfortunately to this location
Dear Guest, Thank you for your response
Very disappointing. It is a two star hotel at four star prices. I would not stay here again. the staff is very nice
Relatively clean. However, it's obvious it's an older hotel in need of some repairs. There was wallpaper pulling away from the wall in the hallway. The furniture was clearly well used. But the beds were clean and comfortable. The hotel staff were quite friendly and helpful. And the breakfast was decent.
During your stay, we were making some repairs on plumbing and the wallpaper in 2 locations was removed to do the work. The work is now complete. I am pleased that you enjoyed our comfortable beds and friendly staff.
very nice place. room was on small side but adequate. staff was great- very accommodating. breakfast was simple but fine. would stay again
Bed was very comfortable,, Nice bathroom and fridge and microwave in room,, The pool, hot tub and sauna area was crazy with kid's running around like a play ground,, seen one kid spitting pool water back into the pool,,,, They need to post a sign or tell the parent's to keep there kid's in line,,, And a few of the kid's were unsupervised by an adult,, Trying to sit in the hot tub to relax and haveing a bunch of bratty kid's jumping around and splashing water everywhere dont make a fun weekend,,,
Stayed here on business trip to central Massachusetts. Had low expectations but was pleasantly surprised. Rooms were pleasant and clean. Great complimentary breakfast.
I was visiting a place near by and choose this hotel to sleep for one night. It fulfilled my expectations regarding a comfortable room and bathroom. It is not far from a nice shopping where one can find places to eat and shop. The complimentary breakfast also helps to speed up departure.
The hotel staff was WONDERFUL. The woman who checked us in at around 6pm on Saturday 5/15/10 night was SO friendly and explained everything. We got to our room and it was very neat and updated. The beds were VERY comfortable. Everything worked (Tv, fridge,microwave, etc..). There are only two things I need to complain about. One is the bathroom tub, if it was cleaned, it was not done very well we had to buy discinfectant wipes and clean it ourselves (nasty hair from others) and the only other thing was if you went to the first floor it looked like people were living there as there permanent residence. Loud music, people hanging out everywere, the pool area looked like people were camping there and were partying there so my 10 year old son did not feel comfortable going swimming which is something he looked forward to. It was a decent hotel and if I had to stay there again I would I would just pack cleaning wipes.
We were in Springfield for our granddaughters hockey tournament so the hotel was very convienent, right across the street from the arena. The staff was friendly and efficient and helpful in locating local restaurants...The room was average and the bathroom door had graffiti over it..but the room was clean and suited our needs...
Thank you for your recent stay with us! We appreciate your feedback.