Comfort Inn & Suites

2.5 star property
Hotel in West Springfield with a 24-hour front desk and an indoor pool

Choose dates to view prices

Photo gallery for Comfort Inn & Suites

Indoor pool
Exterior
Lobby sitting area
Fridge, microwave, coffee/tea maker
Lobby sitting area

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
106 Capital Drive, West Springfield, MA, 01089
  • Big E
    ‪3 min drive‬
  • MGM Springfield
    ‪5 min drive‬
  • Naismith Memorial Basketball Hall of Fame
    ‪6 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪31 min drive‬

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Room options

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

  • 288 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(32 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(16 reviews)
  • 288 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

West Springfield

Comfort Inn & Suites places you next to Olympia Ice Center and within a mile (2 km) of Connecticut River. This 75-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Baystate Medical Center - 3 min drive - 2.2 miles
  • Big E - 3 min drive - 2.0 miles
  • MGM Springfield - 5 min drive - 4.4 miles
  • Naismith Memorial Basketball Hall of Fame - 6 min drive - 4.6 miles
  • Eastern States Exposition - 7 min drive - 4.4 miles

Getting around

  • Springfield Union Station - 7 min drive
  • Bradley Intl. Airport (BDL) - 29 min drive

Restaurants

  • ‪Wood-N-Tap - ‬20 min walk
  • ‪Panera Bread - ‬3 min drive
  • ‪Rumbleseat - ‬6 min drive
  • ‪Starbucks - ‬13 min walk
  • ‪Chili's Grill & Bar - ‬12 min walk

About this property

Comfort Inn & Suites

Hotel in West Springfield with a 24-hour front desk and an indoor pool
Guests staying at Comfort Inn & Suites enjoy an indoor pool, free WiFi in public areas, and a hot tub. A stay here includes free parking. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, free newspapers, and laundry facilities.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Other standard amenities include refrigerators, microwaves, and coffee makers.
An indoor pool and a hot tub are on site.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 2 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 18 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008023250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is C0008023250.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Comfort Inn West Springfield
Comfort West Springfield
Comfort Inn Suites
Comfort Inn & Suites Hotel
Comfort Inn & Suites West Springfield
Comfort Inn & Suites Hotel West Springfield

Frequently asked questions

Is a free cancellation option available at Comfort Inn & Suites?

Comfort Inn & Suites provides free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on our site.

What's there to see close to Comfort Inn & Suites?

This hotel is located in West Springfield, just steps from Olympia Ice Center. You'll also find Big E and MGM Springfield within a short drive.

Is parking available on site at Comfort Inn & Suites?

Yes, self parking is offered for free at the hotel. RV/bus/truck parking is also available for guests.

Does Comfort Inn & Suites feature a casino at the property?

No, Comfort Inn & Suites doesn't have a casino.

Will I find an indoor pool at Comfort Inn & Suites?

Yes, this hotel has an indoor pool along with a hot tub.

What will couples enjoy most about a stay at Comfort Inn & Suites?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as an indoor pool and a 24-hour front desk.

Are there hot tubs at Comfort Inn & Suites?

Yes, this hotel has a spa tub.

Does Comfort Inn & Suites feature a restaurant that includes a breakfast menu?

No, Comfort Inn & Suites doesn't have a restaurant that serves breakfast.

Does Comfort Inn & Suites allow pets to stay free of charge?

No, pets aren't allowed at Comfort Inn & Suites though service animals are welcome.

Are there connecting rooms at Comfort Inn & Suites?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Comfort Inn & Suites?

The closest major airport to Comfort Inn & Suites is Westfield, MA (BAF-Barnes Municipal), which is 10.5 mi away (16 minutes by car). Another top airport is Bradley Intl. Airport (BDL), which is located 23.6 mi away (29-minute drive).

Are there rooms with balconies that I can book at Comfort Inn & Suites?

No, there aren't any guestrooms with balconies at Comfort Inn & Suites.

Comfort Inn & Suites Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 276 out of 842 reviews
Rating 8 - Good. 270 out of 842 reviews
Rating 6 - Okay. 162 out of 842 reviews
Rating 4 - Poor. 95 out of 842 reviews
Rating 2 - Terrible. 39 out of 842 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were very nice, the young man working breakfast in the morning was amazing super friendly. The night front desk who was working at check in was very sweet. As was the women at check out and housekeeping. Great staff!
Stayed 3 nights in Apr 2025

4/10 Poor

Steven, Deer Isle

Disliked: Property conditions & facilities
It was on a quiet street.
Stayed 2 nights in Apr 2025

10/10 Excellent

Marissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Stayed 4 nights in Mar 2025

4/10 Poor

Amy

Traveled with family
Disliked: Cleanliness

Meh….

The hotel is dirty and falling apart. The hot tub was broken which was one of the main reasons we chose this hotel. I would not stay here again.
Stayed 1 night in Mar 2025

6/10 Okay

Shana

Traveled with partner
Liked: Staff & service
I really was offended by the smell in the hallway. The hot tub was also kinda sketchy. We left right after we checked in. If we had to stay somewhere it would have been fine but not the best quality.
Stayed 1 night in Mar 2025

8/10 Good

Jeffrey, Williamstown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great room with a fireplace very relaxing and a great surprise for our valentines get away. Thanks
Stayed 1 night in Feb 2025

2/10 Terrible

yesenia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The phone where not working in the room the sink was clogged the shower head was filled with mildew the fridge in the unit smelled up the entire room the menu were sticky the bedding was stained. There was a fight between two room 201 and 205 between. The hours of 1 am to 3 am, I got no sleep. I am requesting a refund or another stay at another hotel.
Stayed 1 night in Mar 2025

4/10 Poor

Alexander

Stayed 1 night in Mar 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2025

6/10 Okay

paula

Business traveler, Traveled with partner
Liked: Amenities
Average property. Pretty clean but when went to take a shower there was a problem with the shower. It was spraying out into the floor from a faulty pipe
Stayed 2 nights in Feb 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place it’s great actually gonna try to rent it another day
Stayed 1 night in Feb 2025

6/10 Okay

Javier

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Valentine's weekend

It was a Valentine's weekend visit.
Stayed 1 night in Feb 2025

10/10 Excellent

Kim

Stayed 2 nights in Feb 2025

2/10 Terrible

Natacha

Traveled with family
Disliked: Cleanliness
Got woken up at 7am to people arguing and cops being called.
Stayed 1 night in Feb 2025

4/10 Poor

Lisa

Disliked: Cleanliness, property conditions & facilities

Do Not Stay Here!

Some shady characters hanging in front of building. Clerk at front desk was nice enough, but after walking with multiple bags/luggage, all the way down to the end of the hallway to the room I was assigned, the room keys did not work. Had to walk all the way back to the front desk for the clerk to say "Oh sorry. My bad, I forgot to program the keys". Finally walked into a room that had an awful smell to it (can't describe, but not good), rug was dirty, microwave was dirty and made a loud noise once it was turned on, coffee/tea maker was also dirty. Bed was not comfortable, comforter made out of some strange paper like material. Exit door at the end of the hall near my room was open to the public. I know this because I originally parked in front, but then moved it to the exit door near my room to be closer when coming & going. People in and out till all hours, banging on room doors saying "I know you're in there! Open the door!" I did not feel safe at all. Was supoosed to stay 2 nights, but checked out after the 1st night. Didn't care that I was going to lose the money for the 2nd night, I just wanted to get out of there. Would not recommend this accommodation to anyone.
Stayed 2 nights in Feb 2025

4/10 Poor

William S

Stayed 1 night in Feb 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

matthew

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The place was okay. The major problem was the room. The heat went in and out all night. Eventually it was just blowing cold air, we had to shut it off. The shower was broken, the handle on the shower didn't work. There was very little water pressure, and no hot water for morning showers. I probably will not stay here again.
Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Stayed 1 night in Jan 2025

10/10 Excellent

Jocelyn

Stayed 4 nights in Nov 2024

8/10 Good

Zyona

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Qwentien

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was dirty with dried blood on the door frame, we booked two queen size beds and ended up with two full size, there was toilet paper behind the toilet and the shower was filthy we didn’t even use it. The pool had so much chlorine it burned your eyes just from the smell. The caisher who checked us in was rude with no personality what so ever and when I went down to ask for an extra pillow I was told they couldn’t get me one because they were alone and couldn’t leave the desk. This was after I stood there for 5 minutes before finally saying excuse me to get the lady off her phone
Stayed 1 night in Jan 2025