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Comfort Inn & Suites

2.5 out of 5.0

Recent guest reviews

We stayed here for 5 nights. The room was clean and comfortable, the staff was friendly, and the complimentary breakfast included eggs, bacon or sausage, waffles, yogurt, cereal, and breads. The pool and hot tub were very nice. The hotel is off of the main highway in an industrial area. There are many good restaurants nearby. It's an easy hop onto Interstate 91 and Interstate 90 from this hotel. Our room was small but comfortable. We would stay here again if we return to the area.

Stayed here 2 nights while visiting SixFlags New England. Room was quiet and comfortable. Pool was great. Breakfast was ok, except for a couple of out of control kids who's parents/grandparents/guardians were doing a poor job of parenting, but that's not the hotels fault. Breakfast attendants started taking down breakfast items before time breakfast was scheduled to end.

Hard to believe this is the # 1 TA rated hotel in W. Springfield. It suffers from deferred maintenance. First it is in an industrial area and we drove by it because there was a hotel exterior lighting failure which included the sign and the desk clerk said she did not know what to do.Then the room 249 mini refrigerator was noisy and we had to turn it off. We remembered to turn it back on the next morning. Finally the toilet would not flush solids down. The positives are the room was clean, bed comfortable and AC worked quietly which I expect from Comfort Suites. As we are loyal Choice Hotels customers we selected this hotel on short notice on a Friday night in high season. Meh.

We found that this was a clean place to stay, both inside and out. There were 3 people behind the check in desk and all of them were very courteous and helpful I tell us a good place to dine that night. The Hotel is so close to many good restaurants from steak houses and Hispanic to Italian. Easy access to the interstate. Overall, it was located very well, the price was a bit higher than we normally pay for a regular room, and the breakfast was minimal, but just ok. (this is what brought my review down one star on service. We consider this to be an average to good value.

Just like my title says...it's just ok & that's it. The rooms are updated & the beds are pretty comfy. There are a ton of restaurants nearby & Six Flags is only a 10-15 min. drive away. The staff was courteous & professional. The parking lot is horrible, not enough spaces. The pool was decent but a little on the small side. I went w/ 2 other families & we all had kids under 11 yrs. old swimming. It is definitely not equipped to handle multiple families swimming. The free breakfast is the typical hotel breakfast...fake eggs, mystery meat, cereal, yogurt, bagels, etc. The hotel is located in an industrial type area. The only scenery you have are buildings. I will say looking at other hotels in the immediate area this one is probably better.

Clean inside and out. Very courteous staff. Close to several restaurants. Easy access to the interstate. The pool and Jacuzzi facility is first rate. Quite large for an indoor pool, very clean and bright looking. Jacuzzi is large. Both the pool and Jacuzzi are handicap accessible via lifting chairs. Overall a very good value. We would definitely stay again.

Excellent! Staff was great and understanding! Room was clean and bigger then expected! We stayed for two nights perfect distance for six flags New England about 9 miles. Quiet and relaxing, breakfast had a nice selection and pool and hot tubs were great. Will keep this one in mind.

This room was totally unexpected. It was a bit pricey so my husband booked it on points. We were expecting a king size bed with a couch (the norm for Comfort Inn & Suites) so when we opened the door & saw a kitchen our mouths dropped open. Not only that, the suite had a separate bedroom, TVs in both rooms & a vey large bath. The bedroom was also fairly large & the living room had a full size sofa & coffee table, a desk & my husband says, a very comfortable chair, & a gas fireplace! The kitchen had an almost full size refrigerator/freezer, a stove, microwave, a bar with really comfortable bar stools & a garbage disposal. They even provided dishes & silverware. I didn't cook so I didn't look for them but I'm sure there were pots & pans too. The bed was super comfy, the water hot & plentiful. It was super quiet as well. Breakfast was not great but it was good & the people were friendly. If we're ever back this way, we will definitely stay here again!

We have stayed in many Choice properties and are platinum members, so I do have certain expectations. When we checked in around 3 in the afternoon, we were not told that there was NO water in the rooms. It seems there was a problem which was in the process of being fixed, but the front desk never said a word. To be fair, it was repaired by about 5, although the flow in the bathroom sink was very slow. The room we had, with 2 queen beds, was very small and over filled with furniture. There was barely any room to sit or move around. The good news is that the room was clean, although the tv screen needed a good cleaning with a special cloth for tv..just running a rag over it leaves streaks. (This seems to be a common problem at many motels). The breakfast room was fine and provided a very adequate Choice breakfast.

Was not sure how long I would be staying in the area for business so only booked for 1 night originally. The hotel is close to Rt 91 and Rt 5.so easy access on and off the highways. It is in a small industrial park but the surrounding businesses are closed at night so the area is very quiet. My room was very clean and comfortable. Ended up staying 3 nights. As a Gold Member with Choice Hotels (which Comfort Inns is part of) I was welcomed and thanked for being a gold member and given a little goodie bag each night consisting of a bottle of water, a granola bar and 2 York peppermint Patties. Nice treat. Breakfast is included and was ok. Hot items included eggs, bacon, make your own waffles, and there was yogurt, fruit, cereal, muffins, bread and bagels to toast. Plenty of hot coffee or tea. When coming to the area and if I need a place to stay - this will be my go to place.

106 Capital Drive West Springfield MA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Comfort Inn & Suites is located within a few miles (5 km) of Holyoke Mall and Josiah Day House. This 75-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. Also nearby are Springfield Armory and Chicopee Falls Dam.


Dining

Free buffet breakfast is included with your stay.


Rooms

All of Comfort Inn & Suites's 75 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Other standard amenities include free newspapers, free local calls, and ironing boards.


Property features

At Comfort Inn & Suites, guests enjoy features like an indoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, coffee/tea in a common area, and free newspapers.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Standard Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 5

Standard Room, 1 King Bed, Smoking

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

54% of guests recommend this hotel

Total of 173 reviews