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Recent guest reviews

It seemed more like a section 8 housing for many staying there. Our room keys kept having to be reset, finally they moved our room... we won’t be returning unfortunately to this location

Very disappointing. It is a two star hotel at four star prices. I would not stay here again. the staff is very nice

Relatively clean. However, it's obvious it's an older hotel in need of some repairs. There was wallpaper pulling away from the wall in the hallway. The furniture was clearly well used. But the beds were clean and comfortable. The hotel staff were quite friendly and helpful. And the breakfast was decent.

very nice place. room was on small side but adequate. staff was great- very accommodating. breakfast was simple but fine. would stay again

Bed was very comfortable,, Nice bathroom and fridge and microwave in room,, The pool, hot tub and sauna area was crazy with kid's running around like a play ground,, seen one kid spitting pool water back into the pool,,,, They need to post a sign or tell the parent's to keep there kid's in line,,, And a few of the kid's were unsupervised by an adult,, Trying to sit in the hot tub to relax and haveing a bunch of bratty kid's jumping around and splashing water everywhere dont make a fun weekend,,,

Stayed here on business trip to central Massachusetts. Had low expectations but was pleasantly surprised. Rooms were pleasant and clean. Great complimentary breakfast.

I was visiting a place near by and choose this hotel to sleep for one night. It fulfilled my expectations regarding a comfortable room and bathroom. It is not far from a nice shopping where one can find places to eat and shop. The complimentary breakfast also helps to speed up departure.

The hotel staff was WONDERFUL. The woman who checked us in at around 6pm on Saturday 5/15/10 night was SO friendly and explained everything. We got to our room and it was very neat and updated. The beds were VERY comfortable. Everything worked (Tv, fridge,microwave, etc..). There are only two things I need to complain about. One is the bathroom tub, if it was cleaned, it was not done very well we had to buy discinfectant wipes and clean it ourselves (nasty hair from others) and the only other thing was if you went to the first floor it looked like people were living there as there permanent residence. Loud music, people hanging out everywere, the pool area looked like people were camping there and were partying there so my 10 year old son did not feel comfortable going swimming which is something he looked forward to. It was a decent hotel and if I had to stay there again I would I would just pack cleaning wipes.

We were in Springfield for our granddaughters hockey tournament so the hotel was very convienent, right across the street from the arena. The staff was friendly and efficient and helpful in locating local restaurants...The room was average and the bathroom door had graffiti over it..but the room was clean and suited our needs...

Went to the Big E fair. Great location, only minutes from the fairgrounds. Staff was friendly and helpful.

The room was unremarkable. It was very expensive for what we got. The location was secluded and I was uncomfortable getting out of my car to go into the hotel by myself at night.

Capital Drive West Springfield MA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool
  • Laundry facilities

Comfort Inn & Suites is located within a few miles (5 km) of Holyoke Mall and Josiah Day House. This 75-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.


Rooms

The 75 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Free newspapers, free local calls, and ironing boards are also available.


Property features

Guests staying at Comfort Inn & Suites enjoy an indoor pool, a spa tub, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include coffee/tea in a common area, free newspapers, and laundry facilities.

Room options

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Comfort Inn & Suites

Everyone (4) Couples (2) Business (1) Family (3) Other (1) Friends (1)
4
Everyone

By on Jul 16, 2020

Review comment responded on Jul 17, 2020

Thank you for your recent stay with us! We appreciate your feedback.

2
Everyone

It seemed more like a section 8 housing for many staying there. Our room keys kept having to be reset, finally they moved our room... we won’t be returning unfortunately to this location

By on Sep 10, 2018

Review comment responded on Nov 6, 2018

Dear Guest, Thank you for your response

2
Everyone

Very disappointing. It is a two star hotel at four star prices. I would not stay here again. the staff is very nice

By on Sep 3, 2018

3

decent older hotel

Everyone

Relatively clean. However, it's obvious it's an older hotel in need of some repairs. There was wallpaper pulling away from the wall in the hallway. The furniture was clearly well used. But the beds were clean and comfortable. The hotel staff were quite friendly and helpful. And the breakfast was decent.

By , from NH on Apr 3, 2016

Review comment responded on Apr 5, 2016

During your stay, we were making some repairs on plumbing and the wallpaper in 2 locations was removed to do the work. The work is now complete. I am pleased that you enjoyed our comfortable beds and friendly staff.

4

quick overnight

Family

very nice place. room was on small side but adequate. staff was great- very accommodating. breakfast was simple but fine. would stay again

By on Aug 28, 2015

4

long weekend getaway

Friends

Bed was very comfortable,, Nice bathroom and fridge and microwave in room,, The pool, hot tub and sauna area was crazy with kid's running around like a play ground,, seen one kid spitting pool water back into the pool,,,, They need to post a sign or tell the parent's to keep there kid's in line,,, And a few of the kid's were unsupervised by an adult,, Trying to sit in the hot tub to relax and haveing a bunch of bratty kid's jumping around and splashing water everywhere dont make a fun weekend,,,

By on May 28, 2013

4

pleasantly surprised

Business

Stayed here on business trip to central Massachusetts. Had low expectations but was pleasantly surprised. Rooms were pleasant and clean. Great complimentary breakfast.

By on Oct 17, 2011

3

good choice for a place to sleep

Other

I was visiting a place near by and choose this hotel to sleep for one night. It fulfilled my expectations regarding a comfortable room and bathroom. It is not far from a nice shopping where one can find places to eat and shop. The complimentary breakfast also helps to speed up departure.

By on Aug 7, 2010

3

not bad..a little expensive

Family

The hotel staff was WONDERFUL. The woman who checked us in at around 6pm on Saturday 5/15/10 night was SO friendly and explained everything. We got to our room and it was very neat and updated. The beds were VERY comfortable. Everything worked (Tv, fridge,microwave, etc..). There are only two things I need to complain about. One is the bathroom tub, if it was cleaned, it was not done very well we had to buy discinfectant wipes and clean it ourselves (nasty hair from others) and the only other thing was if you went to the first floor it looked like people were living there as there permanent residence. Loud music, people hanging out everywere, the pool area looked like people were camping there and were partying there so my 10 year old son did not feel comfortable going swimming which is something he looked forward to. It was a decent hotel and if I had to stay there again I would I would just pack cleaning wipes.

By on May 18, 2010

3

best choice for the money and location

Couples

We were in Springfield for our granddaughters hockey tournament so the hotel was very convienent, right across the street from the arena. The staff was friendly and efficient and helpful in locating local restaurants...The room was average and the bathroom door had graffiti over it..but the room was clean and suited our needs...

By on Mar 22, 2010

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