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Hampton Inn West Springfield

2.5 star property

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Photo gallery for Hampton Inn West Springfield

Lobby
Seasonal outdoor pool
Room, Accessible, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board
Business center
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
1011 Riverdale St, West Springfield, MA, 01089
  • Place, Riverdale Shops
    ‪3 min walk‬
  • Place, Olympia Ice Center
    ‪14 min walk‬
  • Place, Big E
    ‪2 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪27 min drive‬

Room options

View all photos for 1 King Bed, Accessible, Non Smoking

1 King Bed, Accessible, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Room, Accessible, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Room, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Room, 1 Queen Bed, Accessible (Roll-In Shower) | In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard room

Standard room | In-room safe, desk, blackout drapes, iron/ironing board

Standard room

7.8 out of 10
Good
(28 reviews)
  • Sleeps 4
  • 2 Double Beds

Two Queen Beds Micro Fridge-Non-Smoking

  • Sleeps 4

King Room - Disability Access/Non-Smoking

  • Sleeps 4

2 Double Mobility Access Roll in Shower Ns

  • Sleeps 4

1 Queen Mobility/Hearing Access Tub Nosmok

  • Sleeps 2

Mobility Accessible Queen Room with Roll in Shower

  • Sleeps 2

View all photos for 1King study sofa bed

In-room safe, desk, blackout drapes, iron/ironing board

1King study sofa bed

8.0 out of 10
Very good
(24 reviews)
  • Sleeps 3
  • 1 King Bed

King Study With Sofabed-Non Smoking

  • Sleeps 3

About the neighborhood

West Springfield

Big E is within 2 miles (3 km) of Hampton Inn West Springfield while other popular attractions such as Holyoke Mall are within 3 miles (5 km). This 125-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and a gym.

What's nearby

  • Riverdale Center - 3 min walk - 0.2 miles
  • Riverdale Shops - 3 min walk - 0.2 miles
  • Cinemark West Springfield 15 - 6 min walk - 0.4 miles
  • Olympia Ice Center - 14 min walk - 0.8 miles
  • Big E - 2 min drive - 1.4 miles

Getting around

  • Springfield Union Station - 5 min drive
  • Bradley Intl. Airport (BDL) - 27 min drive

Restaurants

  • ‪Wood-N-Tap - ‬3 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Dunkin' - ‬3 min drive
  • ‪Chili's Grill & Bar - ‬7 min walk
  • ‪Rumbleseat - ‬4 min drive

About this property

Hampton Inn West Springfield

Guests of Hampton Inn West Springfield enjoy a gym, free WiFi in public areas, and a 24-hour business center. Self parking is offered for USD 5.00 per night. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-out.
Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include sofa beds, refrigerators, and microwaves.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Similar properties

Seasonal outdoor pool
Quality Inn West Springfield
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
7.0 out of 10, Good, 1,004 reviews
$84 nightly
The price is $96
Mar 31 - Apr 1
Total with taxes and fees
Quality Inn West Springfield

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 5 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per accommodation (varies based on length of stay)
  • Dogs and cats only
  • 2 total (50 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 250 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: USD 5.00 per night
  • Pet fee: USD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0001873250
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is C0001873250.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Hotel West Springfield
Hampton Inn West Springfield
West Springfield Hampton Inn
Hampton Inn West Springfield Hotel West Springfield
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield West Springfield
Hampton Inn West Springfield Hotel West Springfield

Frequently asked questions

Is free cancellation available at Hampton Inn West Springfield?

Hampton Inn West Springfield provides free cancellation on select room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Hampton Inn West Springfield?

As of Mar 18, 2026, prices found for a 1-night stay for 2 adults at Hampton Inn West Springfield on Mar 22, 2026 start from $121, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hampton Inn West Springfield?

Located steps from Riverdale Shops, this hotel is in West Springfield, and within a 10-minute walk of Q Pin 2's and Cinemark West Springfield 15. You'll also find MGM Springfield and Naismith Memorial Basketball Hall of Fame within a short drive.

Is there parking available at Hampton Inn West Springfield?

Yes, uncovered parking is offered for USD 5 per night. Wheelchair-accessible van parking is also available for guests.

Does Hampton Inn West Springfield feature a casino?

No, Hampton Inn West Springfield doesn't have a casino.

Will I find an indoor pool at Hampton Inn West Springfield?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from May until September.

Is Hampton Inn West Springfield good for couples?

Couples staying at this hotel will appreciate amenities like free wired internet as well as a seasonal outdoor pool and a free daily breakfast.

Does Hampton Inn West Springfield have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hampton Inn West Springfield feature a restaurant that includes a breakfast menu?

Hampton Inn West Springfield offers free buffet breakfast each morning though there is no restaurant.

Will Hampton Inn West Springfield allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hampton Inn West Springfield for a fee of USD 50 per accommodation, per stay.

Does Hampton Inn West Springfield have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Hampton Inn West Springfield?

The closest major airport to Hampton Inn West Springfield is Westfield, MA (BAF-Barnes Municipal), which is 10.8 mi away (16 minutes by car). Another top airport is Bradley Intl. Airport (BDL), which is located 22.5 mi away (27-minute drive).

Are there rooms with balconies at Hampton Inn West Springfield?

No, there aren't any guestrooms at Hampton Inn West Springfield that offer a balcony.

Hampton Inn West Springfield Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 466 out of 1000 reviews
Rating 8 - Good. 285 out of 1000 reviews
Rating 6 - Okay. 133 out of 1000 reviews
Rating 4 - Poor. 69 out of 1000 reviews
Rating 2 - Terrible. 47 out of 1000 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, amenities
Yes it was clean
Stayed 1 night in Dec 2025

10/10 Excellent

Majorie, Union

Liked: Cleanliness, staff & service, property conditions & facilities
nearby eateries
Stayed 1 night in Nov 2025

8/10 Good

Linda

Liked: Cleanliness
Yes they were. Furniture is pretty worn though
Stayed 1 night in Nov 2025

10/10 Excellent

ROBERTO VELEZ

Good
Stayed 1 night in Nov 2025

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Very accommodating and nice.
Stayed 1 night in Nov 2025

8/10 Good

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Appreciate that you always know what you're getting at a Hampton. Room was clean. Bed was comfortable. I tend to be a light sleeper in hotels as it is, but was woken by the door across the hall closing (closers on the doors slam the doors a bit if you don't catch it) and the traffic was also easily heard.
Stayed 1 night in Nov 2025

6/10 Okay

Robert, Marblehead

Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness
The first room they gave us wasnot clean, had receptacles that were inoperable and very tight. Thankfully the staff gave us a better room after complaining. Place needd a makeover. Staff were pleasant
Stayed 1 night in Nov 2025

8/10 Good

Crawford

Stayed 1 night in Nov 2025

10/10 Excellent

Kathleen M

Business traveler
Liked: Cleanliness, staff & service, amenities
I always choose this hotel when in the area for business. The staff is incredibly professional, efficient and kind. Room is comfortable, location is great for food and shopping. Breakfast is delicious with a good variety. Highly recommend.
Stayed 1 night in Nov 2025

10/10 Excellent

Joyce

Traveled with family
Very helpful
Stayed 1 night in Nov 2025

10/10 Excellent

Chris

Stayed 1 night in Nov 2025

6/10 Okay

todd

Stayed 1 night in Nov 2025

10/10 Excellent

Carlyn

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was great. We’ve stayed with you before and we like it. The only thing we couldn’t figure out was how to work the shower-it was set up for a handicapped situation. Next time we will ask if we can have a room with a non handicap shower. Thank you.
Stayed 1 night in Nov 2025

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The includes breakfast and convenient location is one of the main reasons we like to stay in this hotel. It’s usually pretty clean but the property is a bit dated and could use some updates. All in all a solid choice and our first choice when we visit West Springfield.
Stayed 3 nights in Jul 2025

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
The staff was absolutely amazing! Close to our event, rooms were clean and everything worked and though there is always that one loud group the staff was sure to address and fix the issue.
Stayed 2 nights in Nov 2025

4/10 Poor

David

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The value wasn’t there for the price charged for a run down hotel I don’t travel much but very surprised that Hampton Inn would allow its name attached.
Stayed 1 night in Nov 2025

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, amenities
Room was clean but small. Breakfast area was very small and felt too cozy.
Stayed 1 night in Nov 2025

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2025

8/10 Good

Christopher

Stayed 1 night in Oct 2025

4/10 Poor

Ruth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel has a water/flood problem. First floor is the worst and should be avoided until remedied. If you have a breathing problem you should choose another hotel. Staff is responsive to request for more towels.
Stayed 2 nights in Oct 2025

8/10 Good

Irwin

Liked: Cleanliness, amenities
All good here
Stayed 1 night in Oct 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Oct 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy Clean rooms were bonus
Stayed 1 night in Oct 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
AC was very adequate! Room was clean, staff very friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Johan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

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