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Baldwin Inn & Suites, SureStay Collection by Best Western

2.5 star property

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Photo gallery for Baldwin Inn & Suites, SureStay Collection by Best Western

Standard Room, 2 Queen Beds, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes
Exterior
Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | Private kitchenette | Microwave
Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillowtop beds, desk, laptop workspace, blackout drapes
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
21 Baldwin Street, West Springfield, MA, 01089
  • Place, Eastern States Exposition
    ‪2 min walk‬
  • Place, Storrowton Village Museum
    ‪2 min walk‬
  • Place, Big E Coliseum
    ‪6 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

West Springfield

Baldwin Inn & Suites, SureStay Collection by Best Western is adjacent to popular attractions such as Storrowton Village Museum and Eastern States Exposition. This 46-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Eastern States Exposition - 2 min walk - 0.1 miles
  • Storrowton Village Museum - 2 min walk - 0.1 miles
  • Big E Coliseum - 6 min walk - 0.4 miles
  • Agawam Town Hall - 14 min walk - 0.8 miles
  • West Springfield Town Hall - 4 min drive - 1.8 miles

Getting around

  • Springfield Union Station - 9 min drive
  • Bradley Intl. Airport (BDL) - 28 min drive

Restaurants

  • ‪Two Weeks Notice - ‬6 min walk
  • ‪Crepes Tea House - ‬2 min drive
  • ‪Memo's Coffee Shop - ‬12 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪Big E Fair Food Court - ‬12 min walk

About this property

Baldwin Inn & Suites, SureStay Collection by Best Western

Guests staying at Baldwin Inn & Suites, SureStay Collection by Best Western enjoy free WiFi in public areas, express check-out, and a vending machine. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a water dispenser and a TV in a common area.
Guests can expect to find free WiFi and 40-inch flat-screen TVs with cable channels and Netflix. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, free local calls, and ironing boards. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • Built in 1977
  • Renovated guestrooms - May 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25 per pet, per stay (maximum USD 50 per stay)
  • Dogs only
  • 2 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 25 per pet, per stay (maximum USD 50 per stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is C0008033250.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn Suites
Baldwin Inn & Suites Hotel
Baldwin Inn & Suites West Springfield
Baldwin Inn & Suites Hotel West Springfield

Frequently asked questions

What's there to do near Baldwin Inn & Suites, SureStay Collection by Best Western?

This hotel is located in West Springfield, just steps from Eastern States Exposition and Storrowton Village Museum, and within a short walk of Big E Coliseum. You'll also find MGM Springfield and Naismith Memorial Basketball Hall of Fame within a short drive.

How much does it cost to stay at Baldwin Inn & Suites, SureStay Collection by Best Western?

As of Apr 30, 2026, prices found for a 1-night stay for 2 adults at Baldwin Inn & Suites, SureStay Collection by Best Western on May 6, 2026 start from $127, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Baldwin Inn & Suites, SureStay Collection by Best Western?

Yes, uncovered self parking is offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Does Baldwin Inn & Suites, SureStay Collection by Best Western include a casino on the premises?

No, Baldwin Inn & Suites, SureStay Collection by Best Western doesn't have a casino.

Is there an indoor pool at Baldwin Inn & Suites, SureStay Collection by Best Western?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Baldwin Inn & Suites, SureStay Collection by Best Western?

Couples staying at this hotel will appreciate amenities like Hulu and a pillowtop mattress as well as a free daily breakfast.

Does Baldwin Inn & Suites, SureStay Collection by Best Western have a hot tub?

No, this hotel doesn't have a spa tub.

Does Baldwin Inn & Suites, SureStay Collection by Best Western have a restaurant that serves breakfast?

Baldwin Inn & Suites, SureStay Collection by Best Western offers free continental breakfast each morning though there is no restaurant.

Does Baldwin Inn & Suites, SureStay Collection by Best Western allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Baldwin Inn & Suites, SureStay Collection by Best Western for a fee of USD 25 per pet, per stay.

Does Baldwin Inn & Suites, SureStay Collection by Best Western have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Baldwin Inn & Suites, SureStay Collection by Best Western?

The closest major airport to Baldwin Inn & Suites, SureStay Collection by Best Western is Springfield Union Station (ZSF), which is 3.1 mi away (9 minutes by car). Another top airport is Westfield, MA (BAF-Barnes Municipal), which is located 16.1 mi away (30-minute drive).

Are there rooms with balconies at Baldwin Inn & Suites, SureStay Collection by Best Western?

Yes, some guestrooms at Baldwin Inn & Suites, SureStay Collection by Best Western offer a balcony.

Baldwin Inn & Suites, SureStay Collection by Best Western Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 82 out of 172 reviews
Rating 8 - Good. 38 out of 172 reviews
Rating 6 - Okay. 24 out of 172 reviews
Rating 4 - Poor. 11 out of 172 reviews
Rating 2 - Terrible. 17 out of 172 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean place, friendly staff. Loved everything but the fact not good place to stay with rambunctious 8 and 9 year old boys. Will definatly come back with spouse but not with kids in tow.
Stayed 4 nights in Jan 2026

10/10 Excellent

Steven

Stayed 1 night in Jan 2026

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities
The people at the front counter were very friendly and helpful. The rooms were spacious, clean, and well maintained. We will definitely be staying here again!
Stayed 2 nights in Jan 2026

10/10 Excellent

Yuliya

Stayed 1 night in Oct 2025

10/10 Excellent

Jayden

Liked: Cleanliness, staff & service, amenities
Staff was great and the rooms were really nice
Stayed 1 night in Jan 2026

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
No continental breakfast like advertised.
Stayed 4 nights in Jan 2026

2/10 Terrible

Anthony

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Only thing good was the amount of parking. Let’s start with the room. Tub was leaking and had some dirty areas. Floor was dirty. We notice there was hair and crumb bits left on the bed. Tv wasn’t working. Something was wrong with the Roku they had in there. Vending machine for drinks was messed up. We got up for breakfast in the morning cuz it was advertised when we booked the room. We wake up and asked about the breakfast and there was none. Something about having no license to serve. Why wasn’t this noted on Expedia or told to us when I checked in. Absolutely ridiculous. The staff that worked there was very nice. Very polite. But it was just a terrible way to spend one night and not having breakfast in the morning was terrible. Am I entitled to any compensation? Partial Refund? I hope so.
Stayed 1 night in Jan 2026

8/10 Good

Tomarie

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and very spacious, staff was friendly, i would only add a small dinning table to the room.
Stayed 5 nights in Dec 2025

4/10 Poor

Apostolos Paul

Tv wasn’t working, they had to fix it. Telephone was t working and breakfast was not available.
Stayed 1 night in Dec 2025

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the moment breakfast isn’t being served but not a big deal, parking was very easy and close to the entrance not much walking having to be done, staff was very friendly and accommodating the place was very clean and very quiet definitely worth the money in my opinion looking forward to staying again
Stayed 2 nights in Dec 2025

6/10 Okay

Penelope

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
No breakfast was an issue for me. If I had known ahead of booking, I would have brought some healthy alternatives!
Stayed 1 night in Nov 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities
Nice front desk staff, Very clean. Bed could have been comfier
Stayed 2 nights in Nov 2025

4/10 Poor

Jay

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
the shower had hair in it and the soaps where on the floor there was even hair in the bed
Stayed 1 night in Nov 2025

6/10 Okay

Sarah

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was recently refurbished but it was done with cheap materials. The bathtub was disgusting. Breakfast was literally stale muffins and burned coffee.
Stayed 1 night in Nov 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities
Friendly staff! Anything that was needed, extra towels, etc, were available for the asking!
Stayed 4 nights in Nov 2025

10/10 Excellent

Valerie

Business traveler
Liked: Cleanliness, staff & service, amenities
Room was clean, staff very friendly
Stayed 1 night in Nov 2025

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, good mattress. Not fancy or plush, but perfect for a one or two night place to land while attending events at the Big E.
Stayed 1 night in Nov 2025

8/10 Good

Elizabeth

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was pleasently surprised given the reviews. My only complaint would be the lack of elevator which I either missed on the description or couldnt find. Either way i would have requested a first floor room if I had realized. Both the receptionist and GM were incredibly pleasant. The beds were comfortable and clean, the wifi was functional, and it met our needs sans using the stairs which for the price point was refreshing. If I had to nit pick there was some incredibly minor maintence/paint upkeep that could be done but I have seen far worse at higher rated and more expensive hotels in the area.
Stayed 2 nights in Oct 2025

10/10 Excellent

Marianna

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was wonderful, very accommodating. room was clean and well kept. I have stayed here preciously and will do so again
Stayed 2 nights in Oct 2025

8/10 Good

Michael

Stayed 1 night in Oct 2025

10/10 Excellent

Marthe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Linens and bathroom were clean. Rooms are not well soundproofed, so noise from the hall came through clearly, unfortunately. Staff were all really nice!
Stayed 1 night in Oct 2025

6/10 Okay

Yanitza

Disliked: Cleanliness, property conditions & facilities, room comfort
The trim was clean but I went in the bathroom and found a needle and cap in between the sink and wall and I was disgusted.
Stayed 2 nights in Oct 2025

8/10 Good

Karen

Stayed 1 night in Oct 2025

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was huge and the front desk staff was wonderful
Stayed 1 night in Aug 2025

10/10 Excellent

June

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Upon entering the room u could immediately see that the floors had NOT been swept or mopped. Everything else is excellent. They could use a bit more amenities in the suite on the 1st floor I. E. Paper towels, toaster, a bit more selection of pans and maybe a broom and mop
Stayed 1 night in Oct 2025

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