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Baldwin Inn & Suites, SureStay Collection by Best Western

Property class: 2.5

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Photo gallery for Baldwin Inn & Suites, SureStay Collection by Best Western

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.
A hotel room with a dining area, a living room with a sofa and armchairs, a coffee machine, and a plant.
A modern kitchen with a stainless steel refrigerator, a microwave, and a built-in oven. There is a grey sofa in the living area and a flat-screen TV mounted on the wall.
A compact kitchen with a stainless steel refrigerator, microwave, and dishwasher, wooden cabinets, and a marble countertop.
A modern hotel with a sign reading "Baldwin Inn & Suites," featuring a large entrance and a parking lot.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
21 Baldwin Street, West Springfield, MA, 01089
  • Place, Eastern States Exposition
    ‪2 min walk‬
  • Place, Storrowton Village Museum
    ‪2 min walk‬
  • Place, Big E Coliseum
    ‪6 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

A hotel room with two beds, a desk, a chair, and a TV.

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room;with Sofabed)

A hotel room with a large bed, a bedside table, a nightstand, a window with curtains, a wall-mounted heater, and a small seating area.

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

A hotel room with a bed, a TV mounted on the wall, a small table, a chair, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room;with Sofabed)

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

A hotel room with two beds, a desk, a chair, and a TV.

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

A hotel room with a bed, desk, chairs, a TV, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, desk, chairs, a TV, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds NSMK Larger Room Full Kitchen Living Area Sofabed Work Desk Continental Breakfast

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

2 Queen Beds NSMK Larger Room Full Kitchen Living Area Sofabed Work Desk Continental Breakfast

  • 322 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for 2 Queen Beds NSMK Larger Room Sofabed Balcony Living Area Microwave Fridge Continental Breakfast

A hotel room with two beds, a desk, a chair, and a TV.

2 Queen Beds NSMK Larger Room Sofabed Balcony Living Area Microwave Fridge Continental Breakfast

  • 322 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for 2 Queen Beds NSMK Larger Room Sofabed Living Area Work Desk Microwave Fridge Continental Breakfast

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

2 Queen Beds NSMK Larger Room Sofabed Living Area Work Desk Microwave Fridge Continental Breakfast

  • 322 sq ft
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

West Springfield

Baldwin Inn & Suites, SureStay Collection by Best Western is adjacent to popular attractions such as Storrowton Village Museum and Eastern States Exposition. This 46-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Eastern States Exposition - 2 min walk - 0.1 miles
  • Storrowton Village Museum - 2 min walk - 0.1 miles
  • Big E Coliseum - 6 min walk - 0.4 miles
  • Connecticut River - 3 min drive - 1.2 miles
  • West Springfield Town Common - 3 min drive - 1.6 miles

Getting around

  • Springfield Union Station - 9 min drive
  • Springfield Union Station (ZSF) - 9 min drive

Restaurants

  • ‪McDonald's - ‬19 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪Taste Of Lebanon - ‬2 min drive
  • ‪Charlie's Diner - ‬2 min drive
  • ‪Memo's Coffee Shop - ‬12 min walk

About this property

Baldwin Inn & Suites, SureStay Collection by Best Western

Guests staying at Baldwin Inn & Suites, SureStay Collection by Best Western enjoy free WiFi in public areas, express check-out, and a water dispenser. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a TV in a common area and a vending machine.
Guests can expect to find free WiFi and 40-inch flat-screen TVs with cable channels and Netflix. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, free local calls, and ironing boards. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Built in 1977
  • Renovated guestrooms - May 2025
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25 per pet, per stay (maximum USD 50 per stay)
  • Dogs only
  • 2 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 18 years old and younger stay free when using existing bedding

Property payment types

American ExpressDiscoverMastercardVisa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 25 per pet, per stay (maximum USD 50 per stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is C0008033250.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn Suites
Baldwin Inn & Suites Hotel
Baldwin Inn & Suites West Springfield
Baldwin Inn & Suites Hotel West Springfield

Frequently asked questions

What's there to do near Baldwin Inn & Suites, SureStay Collection by Best Western?

This hotel is located in West Springfield, just steps from Eastern States Exposition and Storrowton Village Museum, and within a short walk of Big E Coliseum. You'll also find MGM Springfield and Six Flags New England within a short drive.

How much does it cost to stay at Baldwin Inn & Suites, SureStay Collection by Best Western?

As of Sep 23, 2026, prices found for a 1-night stay for 2 adults at Baldwin Inn & Suites, SureStay Collection by Best Western on Oct 5, 2026 start from $137, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Baldwin Inn & Suites, SureStay Collection by Best Western include a casino on the premises?

No, Baldwin Inn & Suites, SureStay Collection by Best Western doesn't have a casino.

Is there an indoor pool at Baldwin Inn & Suites, SureStay Collection by Best Western?

No, there is no indoor pool at this hotel.

Does Baldwin Inn & Suites, SureStay Collection by Best Western have a restaurant that serves breakfast?

Baldwin Inn & Suites, SureStay Collection by Best Western offers free continental breakfast each morning though there is no restaurant.

Does Baldwin Inn & Suites, SureStay Collection by Best Western allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Baldwin Inn & Suites, SureStay Collection by Best Western for a fee of USD 25 per pet, per stay.

How far is the airport from Baldwin Inn & Suites, SureStay Collection by Best Western?

The closest major airport to Baldwin Inn & Suites, SureStay Collection by Best Western is Springfield Union Station (ZSF), which is 3.1 mi away (9 minutes by car). Another top airport is Westfield, MA (BAF-Barnes Municipal), which is located 16.1 mi away (30-minute drive).

Baldwin Inn & Suites, SureStay Collection by Best Western Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 108 out of 255 reviews
Rating 8 - Good. 59 out of 255 reviews
Rating 6 - Okay. 42 out of 255 reviews
Rating 4 - Poor. 18 out of 255 reviews
Rating 2 - Terrible. 28 out of 255 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Nica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and the staff was great!
Stayed 1 night in May 2026
Verified review

8/10 Good

Chris

Liked: Staff & service
Front desk staff was very friendly and informative. Great location for the local colleges.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff. Would recommend
Stayed 1 night in May 2026
Verified review

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfy room was clean woman at front desk was cheerful.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
nice rooms and good staff
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice , quiet, clean. Love the suite.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Baldwin Inn & Suites. The staff was friendly, welcoming, and always. The location was very convenient, with easy access to nearby restaurants and shopping. Our room was huge, giving us plenty of space to move around. The beds were very comfortable, and we slept great. The room was also clean. Overall, this hotel offered exactly what we needed for an affordable price. We would definitely stay here again when visiting the area.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Terry

Liked: Cleanliness, amenities, property conditions & facilities
So close to the Big E Fairgroynds, wonderful service, would stay again!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean ,staff was nice
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people in atmosphere all around
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jayden

Liked: Cleanliness, staff & service, amenities
Staff was great and the rooms were really nice
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dishes and silverware were a little sparse, but overall fantastic stay with lots of room for activities!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Demetrius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to room. Helpful staff.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room. Really nice staff. Helpful, cheerful and attentive. Also good price.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband & I really enjoyed ourselves. The room was very clean & parking was excellent. Staff was very friendly. Thank you all for everything! We will definitely stay here when we go up to Mass to visit again!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Duong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean and comfortable.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC OK Staff friendly Parking Very Good
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jennie

Liked: Cleanliness, property conditions & facilities
Staff was awesome from check in to check out. Rooms were spacious.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. Essentially if you are going to the Big E. Only 10 minutes from Mass Mutual Center and MGM. Rooms have been remodeled recently.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Javier

Liked: Staff & service, amenities, property conditions & facilities
Really nice
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff at desk. Clean room. Expected a bit more from pictures..looked a bit nicer in pics. Location of hotel so so. Very loud, hard time sleeping, could hear lots of others throughout the hotel with door closed.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities
The people at the front counter were very friendly and helpful. The rooms were spacious, clean, and well maintained. We will definitely be staying here again!
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Narda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night on our visit to our daughter’s university. Spotless, neat and comfortable. We will probably be back.
Stayed 1 night in Apr 2026

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