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Recent guest reviews

Everything was excellent. Staff courteous and helpful. Dining services were also well staffed and Cinnabar’s breakfast buffet was delicious. Valet service was courteous and helpful and efficient. Only complaint was a misunderstanding about housekeeping. Came back Saturday evening to unmade beds. Not sure if this was due to Covid policy or not. Once I contacted the front desk, the problem was rectified.

I did not like that I did not receive any houkeeping services for two of the days I was on grounds. I had to call and get towels brought to my room one day and another day we returned and notified the front desk that once again we did not get the modified housekeeping services and they sent a housekeeper.

I stayed for one night and the room was clean and quiet

Very clean and staff was great

The best feature was the big double room on the 12th floor with a view for $159 cant be beat and the breakfast was very good not super expensive at all ...the 2 girls at the front desk were great friendly and knowledgeable ..

.

Clean and friendly service. Love that they have Google Chromecast on their tv so you can stream from your streaming accounts!

Clean, friendly, efficient, quiet and a very nice place to stay for a quick trip in and out of the area. I would definitely stay again.

It is a good place to stay for an airport lay over.

Easy to find. Close to airport Valet service

This hotel was modernized. My room was very clean. Close to the airport and walking distance to many different restaurants. Staff was friendly and check in and out was easy and not long. The only complaint I have is that the bed was hard and I was hot all night because of the bed. I still will definitely stay here again.

Hotel was handy to lots of attractions and the price was very reasonable.

The staff was great & friendly. She placed me in a high room so I could see airplanes take off :-). I just wish the bathroom of my room was bigger.

Really great property. It's clean, great location, and the staff is always so nice and helpful!

For the price it was totally worth it!!!

Richmond Hwy Arlington VA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • 24-hour health club

Located in Crystal City, Hyatt Regency Crystal City is 2 mi (3.3 km) from Arlington National Cemetery and within a 15-minute drive of other popular attractions like National Mall. This 686-room, 4-star hotel has a 24-hour gym along with free in-room WiFi and a free airport shuttle.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning off right with buffet breakfast served for a fee.


Rooms

All 686 rooms feature iPod docks, refrigerators, and coffee makers. Guests can expect 32-inch LED TVs with satellite channels and first-run movies, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Laptop-compatible safes, phones, and ironing boards are also available.


Property features

At Hyatt Regency Crystal City, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is USD 45 per night if you plan to drive, or hop aboard the free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly hotel include a 24-hour business center, a seasonal outdoor pool, and express check-in.

Room options

Room, 1 King Bed (HIGH FLOOR)

1 King Bed | Sleeps 3

Room, 2 Double Beds

2 Double Beds | Sleeps 4

Room, 1 King Bed, Corner

1 King Bed | Sleeps 3

Suite (Ambassador)

1 King Bed | Sleeps 4

Guest reviews for Hyatt Regency Crystal City

Everyone (43) Couples (10) Family (23)
5
Family

Everything was excellent. Staff courteous and helpful. Dining services were also well staffed and Cinnabar’s breakfast buffet was delicious. Valet service was courteous and helpful and efficient. Only complaint was a misunderstanding about housekeeping. Came back Saturday evening to unmade beds. Not sure if this was due to Covid policy or not. Once I contacted the front desk, the problem was rectified.

By on May 9, 2022

Review comment responded on May 9, 2022

Dear Phyllis, Thank you taking time to give us feedback from your most recent stay at Hyatt Regency Crystal City. We apologize about your bed not being made upon your return but glad the staff was able to resolve this very quickly for you. We are delighted that you were able to have an enjoyable stay and look forward to welcoming you back on a future stay to the Crystal City area.

4
Family

I did not like that I did not receive any houkeeping services for two of the days I was on grounds. I had to call and get towels brought to my room one day and another day we returned and notified the front desk that once again we did not get the modified housekeeping services and they sent a housekeeper.

By on Apr 19, 2022

Review comment responded on Apr 30, 2022

Thank you for choosing to stay with us here at the Hyatt Regency Crystal City. I wanted to sincerely apologize for the inconvenience you experienced with the Housekeeping Services during your stay. I have informed the Housekeeping Management team. They will continue to provide the necessary coaching to all housekeepers. I hope you feel that we responded effectively, and efficiently to address your concern. All our efforts have been placed in motion to ensure all guests have a pleasant experience while staying with us. We hope you choose to visit us again the next time you are in the Metro Washington DC area.

4
Everyone

I stayed for one night and the room was clean and quiet

By on Mar 15, 2022

Review comment responded on Mar 22, 2022

Thank you for taking the time to complete our online review regarding your recent stay at our hotel. We appreciate your feedback very much and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

5
Family

Very clean and staff was great

By on Feb 26, 2022

Review comment responded on Feb 27, 2022

Thank you for taking the time to complete our online review regarding your recent stay at our hotel. We appreciate your feedback very much and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

5
Business Business

The best feature was the big double room on the 12th floor with a view for $159 cant be beat and the breakfast was very good not super expensive at all ...the 2 girls at the front desk were great friendly and knowledgeable ..

By on Feb 1, 2022

Review comment responded on Feb 3, 2022

Thank you for taking the time to complete our online review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4
Everyone

By on Jan 17, 2022

5
Everyone

.

By on Jan 3, 2022

Review comment responded on Jan 4, 2022

Greetings Cheryl, Thank you for sharing your feedback from your recent stay with us. We look forward to welcoming you back in the future.

5
Family

Clean and friendly service. Love that they have Google Chromecast on their tv so you can stream from your streaming accounts!

By , from Parkton on Dec 28, 2021

Review comment responded on Dec 28, 2021

Thank you for the feedback. We all love to stream. Happy Holidays!

5
Friends

Clean, friendly, efficient, quiet and a very nice place to stay for a quick trip in and out of the area. I would definitely stay again.

By on Dec 20, 2021

Review comment responded on Dec 21, 2021

Thank you for the feedback. Happy Holidays!

5
Everyone

By on Dec 17, 2021

Hyatt Regency Crystal City

2799 Richmond Hwy, Arlington, VA 22202
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