Front desk staff was wonderful...professional, warm and engaging...
Beautiful comfortable hotel. Service friendly and super helpful. Had a problem with safe in room. Service came right away. Drinks and fruit in lobby nice touch. Kind of expensive but I guess that’s expected in this location
It could use some updates- the roof is peeling, but overall convenient and nice.
The first thing is that when I arrive with my family I reserve one room with one bed and another room with two beds and they tell me that they did not have a room with two beds and that they were going to put a movable bed and when my brother was going to use it, he felt the springs and we called the front desk and they took another one and it was the same, then my brother had to sleep on the floor, when we had already left the hotel the other problem they can find the key to my car and I had to wait a long time, it was the worst experience I have in my life.
It was very convenient - walking distance - to where I needed to be. Room was a bit small for otherwise great hotel amenities but otherwise outstanding.
Very clean well kept staff very friendly and helpful
Rude staff, dirty rooms, and won’t be staying at a Hyatt for a very long time.
The windows in the room are paper thin, so I could hear everything coming from the street all night including making out the words of every conversation people were having as they left the bar. More importantly, however, the mandatory "destination fee" is totally deceptive. For an additional $23/day it supposedly includes $10 of F&B credit, plus other "amenities" that are already included at any 2* hotel, let along a hotel that proclaims itself to be a 4*. It is just a way for the hotel to game the travel search sites to appear to have a lower price than they actually do, and worse, the $10 F&B credit doesn't even post automatically. I had to call after I received my e-mail receipt to get them to apply it. That is a scam, a way for the hotel to take advantage of inattentive customers with more important things to think about or deal with. It is just plain wrong. I have stayed at this property several times, but this is my first time since the "destination fee" was added. I will not be staying at this property in the future.
Location was great! Were able to walk to many of the sites.
Very clean and nicely appointed. Friendly staff and great location
Good location, unfriendly staff especially at front desk
Great location for sightseeing. The main sights were in walking distance.
I was charged three times, the hold was not returned timely and my card number was stolen and used to book another hotel 25 minutes after I checked in here.
Located in Downtown Washington D.C., Grand Hyatt Washington is adjacent to CityCenterDC and within a 5-minute walk of other popular sights like Ford's Theater. This 4-star hotel has 897 guestrooms and offers conveniences like 2 restaurants, a 24-hour fitness center, and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including Cure Bar and Bistro, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11 AM.
The 897 rooms have an array of amenities, including iPod docks, refrigerators, and coffee makers. 55-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Laptop-compatible safes, phones, and ironing boards are also available.
Renovated in 2015, Grand Hyatt Washington offers a 24-hour fitness center, free WiFi in public areas, and conference space. Parking is available for USD 42.00 per night (USD 60.00 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include a business center, coffee/tea in a common area, and express check-in.
Front desk staff was wonderful...professional, warm and engaging...
Beautiful comfortable hotel. Service friendly and super helpful. Had a problem with safe in room. Service came right away. Drinks and fruit in lobby nice touch. Kind of expensive but I guess that’s expected in this location
It could use some updates- the roof is peeling, but overall convenient and nice.
The first thing is that when I arrive with my family I reserve one room with one bed and another room with two beds and they tell me that they did not have a room with two beds and that they were going to put a movable bed and when my brother was going to use it, he felt the springs and we called the front desk and they took another one and it was the same, then my brother had to sleep on the floor, when we had already left the hotel the other problem they can find the key to my car and I had to wait a long time, it was the worst experience I have in my life.
It was very convenient - walking distance - to where I needed to be. Room was a bit small for otherwise great hotel amenities but otherwise outstanding.
Very clean well kept staff very friendly and helpful
