Property is mainly for families. Beautiful lagoon , lack of employees for coffee shack and no pool side food service also .
Is like a mini Sea World.A lot of aquatic activities.The private Salty Lagoon was awesome.
Really beautiful but the train transportation take forever
Best resort ever! Nice pools, beach, dolphins!! Food was very expensive. But, You can go to the market nearby.
I didnt like paying for parking
When I booked this trip back in Jan 2021, I talked myself into believing that a lot of the negative reviews were due to Covid restrictions and resorts getting back on track. I should have taken the bad reviews at face value and considered staying somewhere else. This resort is in need of a major management overhaul. It’s not even that I’m bothered paying resort prices, I was just continuously frustrated throughout my stay with the lack of food availability and options. There is one place to eat breakfast. There is one open coffee shop. For three giant towers full of guests. When we first woke up on our third day we walked the five minutes to one of the advertised open coffee shops only to find it permanently closed (on the list of restaurants it was listed as open). My husband and I then walked across the resort the other direction (takes about 15 minutes) to the one open coffee shop. It was 9am and they were slammed, sold out of all breakfast sandwiches and the only pastries left were Rice Krispie treats and cookies. The marketplace on campus was not yet open. We ate cold cereal with the kids for breakfast. The ice cream place is open from 11 to 4. The market with grab and go items at the pool closes at three. The lagoon grill (which serves delicious food) closes at 7 PM. The Italian restaurant had a 1.5 hour wait one evening and you cannot make reservations or call in to put your name on the list. Boats were closed. Beds hard. Dirty. Staff trying their best.
Having the dolphins onsite is definitely big. The views are amazing and the hotel is like a big city. There was no restaurants neat by so that wasn't very comfortable.
The hotel was very efficient & clean. Our stay was enjoyable. Grounds were lovely.
This is a beautiful property with so much to offer. Sprawlingly pools, hot tubs, numerous restaurants, and a salt water lagoon that is perfect for families and cautious snorkelers. The staff was professional and welcoming. We would absolutely come back here without hesitation. The only negative was the long walks between buildings and $37 in nightly parking felt like bait-and-switch.
Beautiful property, pools and snorkeling. Check in was easy and painless
Family friendly hotel with nice pools and lagoon. Large clean rooms offer plenty of storage and living space. The property is sprawling with a tram connecting the buildings, however it is slow and noisy. The food is good, but expensive. Service seemed overwhelmed with the post COVID rush. Property has some grand aspects, like a museum walkway but maintenance seems to be struggling to maintain it, e.g. canal wasn't clean and landscaping was just okay.
The location and amenities are excellent. Fun things to do for the whole family and a beautiful location. We stayed in the Makai section that overlooked the dolphins and the ocean. I would highly recommend staying in that section as it is also close to the pool.
Rooms need an update; decor and technology. Little to no wheelchair, disabled, stroller access and only one subpar coffee shop. The limited access for wheels or disabled persons is disappointing. They will miss out on long pathways, peaceful sitting/viewing areas around the resort because access is limited to the shuttle or covered hallways. The stone archways are a little ridiculous as well since they're slippery when wet. Pools are good, lots of swimming. An extra charge for parking which hilton is notorious for, and that i find insulting and unnecessary. Check in takes much too long and is another area they need to modernize. And is it legal or humane to keep dolphins in that tiny pool? Baggage handling staff was friendly and helpful. Another ridiculous extra charge hilton forces is a "resort fee" for classes and sessions which i have no interest in participating. I should be able to decline the charge. Overall, the resort experience is diminished by a lack of modern convenience, an almost total absence of accessibility, extra charges for many things within the resort, an inadequate supply of towels relative to the number of guests i disclosed in reservation, a severe lack of coffee and outdated, poorly placed decor in the makai tower. When paying for and booking a resort, such things shouldn't be. Ive booked with hilton in other states and experienced similar disappointments and annoyances. The upside were all the swimming pools. A great place for families to swim.
We went during the Covid-19 pandemic. It really is a beautiful property, but only 1 out of their 6 restaurants were open. Finding good food was the only drawback. We felt like we were foraging just to find a freakin restaurant that was 1) halfway decent, 2) actually open and 3) not on a 90 minute wait because everyone else on the island is trying to do the same thing. The hotel was nice, staff was nice, pool and property was beautiful. BE PREPARED TO WALK. A LOT. We have lovingly gave it the nick name "the Hilton Walk-A-Lotta". Seriously the property is huge and to cross one end to the other takes like 30 minutes. The lagoon was FULL of beautiful fish and even a couple rays and sea turtles. I was really pleased to have the good snorkeling right out your front step.Room was nothing special but we had a good view (that we paid extra for). The restaurant thing- it was a big turnoff. But that's what you get when you travel during a pandemic I suppose. We overall had a wonderful time.
The pool was one of the main reasons I wanted to book here, and there are actually several pools (including an adult only pool if you don't want to be around kids) as well as the lagoon. Our kids loved going down the water slide at the smaller pool which was perfect for them while using flotation as they can't swim. The trams and boats to get around the complex which includes 5 buildings is nice, but most of our trip only one tram was working and it would take us 25-30 mins to walk to our car if we didn't want to wait the 15-17 mins for the tram (we stayed in Palace Tower). We had a King bed room with our kids sleeping on the pull out bed. It was fine for little ones, but it would have been very uncomfortable for anyone more than 10 or so. The main bed was fine although much firmer than I normally like. The mini fridge in our room was too cold, it would freeze anything that we put in it. On several of the days there was also only 1 of 3 elevators working which made for long lines and lots of waiting as the stairs would only bring you down to the 2nd floor because the last flight was through an emergency fire exit only, so we had to wait for the elevator. We did rent a paddle boat at the lagoon which was fun, we were able to see fish and several turtles, and even a small stingray. Plus you can walk by the dolphin area and watch the dolphins swim, which my kids loved. Overall it's a beautiful property, but if the trams go down, just expect to be doing a lot of walking.
The property is too spread out and it’s too hard to get around. There is no real beach to snorkel at the property. The staff felt impersonal. The cost of the food was too high. We had to find a local market and eat in our room to avoid the high charges. The rooms were not that great for the price we paid. We should have had a better ocean view for the price. The parking and resort fees were outrageous and didn’t include much in the way of amenities. I felt like I was getting ripped off. A beautiful place but way overpriced for the money. We left early so we wouldn’t have to continue to pay such absorbadant prices.
Within a short walk of Waikōloa Beach, Hilton Waikoloa Village is within a mile (2 km) of Kings Shops. This 647-room, 4-star resort welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.
This resort is home to 6 onsite restaurants, perfect for a quick bite to eat. You can sip a beverage at the coffee shop/cafe. Continental breakfast is offered for a fee each morning from 7 AM to 10:00 AM.
Guests can expect free WiFi and flat-screen TVs with cable channels and DVD players. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other amenities include furnished balconies or patios, MP3 docks, and coffee makers. Housekeeping is available on request.
Hilton Waikoloa Village features a private beach, a full-service spa, and 3 outdoor pools. Parking is available for USD 39 per night (USD 55.00 per night for valet parking), and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach resort include a children's pool, a gym, and 3 spa tubs.
Property is mainly for families. Beautiful lagoon , lack of employees for coffee shack and no pool side food service also .
Is like a mini Sea World.A lot of aquatic activities.The private Salty Lagoon was awesome.
Aloha Fernando, We are thrilled to hear that our fantastic amenities and exceptional location managed to impress you. Thank you for your glowing review, and we hope you will come back to see us again soon! Kind regards, Simon, Hotel Manager
Really beautiful but the train transportation take forever
Aloha Sheila, It was fabulous hosting you at Hilton Waikoloa Village. While certain aspects weren't your preference, it's great to know you appreciated our beautiful decor. We are grateful for the feedback, so we know how to improve your next stay. Come back anytime. Kind regards, Simon, Hotel Manager
Best resort ever! Nice pools, beach, dolphins!! Food was very expensive. But, You can go to the market nearby.
Aloha, Thank you so much for choosing to stay with us at Hilton Waikoloa Village and for the wonderful review! We're thrilled that you enjoyed our relaxing pools and got to see the dolphins! The pleasure was all ours, and we hope to welcome you back in the future. Kind regards, Simon, Hotel Manager
I didnt like paying for parking
Aloha! Despite your dislike for one of our amenities, we're delighted that you had a wonderful enough time to leave us with the best rating! Please know that our parking prices are listed across all channels so that our guests are aware of this charge before booking. Overall, we're glad you had a wonderful time, and we look forward to welcoming you back to Hilton Waikoloa Village. Kind regards, Simon, Hotel Manager
When I booked this trip back in Jan 2021, I talked myself into believing that a lot of the negative reviews were due to Covid restrictions and resorts getting back on track. I should have taken the bad reviews at face value and considered staying somewhere else. This resort is in need of a major management overhaul. It’s not even that I’m bothered paying resort prices, I was just continuously frustrated throughout my stay with the lack of food availability and options. There is one place to eat breakfast. There is one open coffee shop. For three giant towers full of guests. When we first woke up on our third day we walked the five minutes to one of the advertised open coffee shops only to find it permanently closed (on the list of restaurants it was listed as open). My husband and I then walked across the resort the other direction (takes about 15 minutes) to the one open coffee shop. It was 9am and they were slammed, sold out of all breakfast sandwiches and the only pastries left were Rice Krispie treats and cookies. The marketplace on campus was not yet open. We ate cold cereal with the kids for breakfast. The ice cream place is open from 11 to 4. The market with grab and go items at the pool closes at three. The lagoon grill (which serves delicious food) closes at 7 PM. The Italian restaurant had a 1.5 hour wait one evening and you cannot make reservations or call in to put your name on the list. Boats were closed. Beds hard. Dirty. Staff trying their best.
Aloha, Thank you for staying with us. We apologize that you did not have as good of a stay as you could have. There are still many regulations in place in Hawaii that have caused a bit of a change at our resort. We are sorry for the inconvenience this has caused. Your concerns have been shared with our team in order to continually improve the experience for our guests. We'd love to have a second chance at impressing you. Kind regards, Simon, Hotel Manager
Having the dolphins onsite is definitely big. The views are amazing and the hotel is like a big city. There was no restaurants neat by so that wasn't very comfortable.
The hotel was very efficient & clean. Our stay was enjoyable. Grounds were lovely.
This is a beautiful property with so much to offer. Sprawlingly pools, hot tubs, numerous restaurants, and a salt water lagoon that is perfect for families and cautious snorkelers. The staff was professional and welcoming. We would absolutely come back here without hesitation. The only negative was the long walks between buildings and $37 in nightly parking felt like bait-and-switch.
Aloha Marie, Thank you for the excellent rating of your recent visit to Hilton Waikoloa Village. We're glad you enjoyed our family-centered atmosphere and beautiful four-acre saltwater lagoon. Your comments are appreciated, and we will use them as we continually work to improve our guests' experience. Please allow us to host you again should you return to lovely Hawaii.