Stunning views and plenty to do on site.
Hidden costs that felt like getting bled. Only shade from blazing sun is to pay extra for an umbrella or chaise. Only ocean view dining is fixed price $120 per person (with add ons) for great view but average food. $50/hour to use a kayak in the lagoon. Bring a shoehorn to wedge yourself into the hot tubs or pay extra for a private one. Parking fee extra too. And of course a resort fee. Also had neighbors who were chain-smoking on balcony. Few free activities but they don't take reservations so I had to wake up early, wait on line, and still got shut out of SUP yoga class.
We were locked out at check out time for almost an hour due to died battery in the door lock. Took a very long time for crew to come and replace the batteries.
Great location and the property is stunning. The lagoon and pools were top notch. Not all the pool side bars open and food was good but not great especially for the prices.
Resort was magnificent. Some deferred maintenance apparent from lengthy covid closure. Could use more eating establishments, but food was excellent. Friendly staff. Great property.
I was hesitant to book this property based on reviews so I decided to split my trip between this and the Fairmont Orchid. This property is just too big. The lagoon is full of water sports so swimming is not ideal-I was almost hit on multiple occasions by people on the water bikes. The turtles are harassed, the dolphins are in a tiny area most of the day and the pool in my tower was closed for renovations. The other pool was very narrow, not enough for two people to pass comfortably. The hotel provides two plastic portable water containers you can refill-the Fairmont gives you water bottles to take home. The food at this resort is HORRIBLE, taste and price. We had a nasty lunch the first day and the second day we got a snack, a dry ham and cheese wrap-no condiments for $18 and I asked if the pineapple ($8 for 5 half slices) was from Hawaii and was told no-probably Brazil. After that we packed up and ate the rest of our meals out in town. Parking is $39 a day and you better be ready to walk…it’s a haul to get from the lot to the hotel. Parking is free at the Fairmont. There was no aloha spirit when we arrived and we didn’t encounter any staff during our stay that was happy. There is no effort to embrace the Hawaiian culture in this hotel-it’s a huge concrete jungle on an island. They can do much better to support the local community and culture. I’m happy to have another hotel to compare this one to-and I’d recommend staying elsewhere if you are coming to Hawaii.
This place was great for families. My son's we're 11and14 and had a great time here, we stayed 11 nights.
Kriztine at front desk is very professional and helpful.
Amazing experience
Property is mainly for families. Beautiful lagoon , lack of employees for coffee shack and no pool side food service also .
Is like a mini Sea World.A lot of aquatic activities.The private Salty Lagoon was awesome.
Really beautiful but the train transportation take forever
Best resort ever! Nice pools, beach, dolphins!! Food was very expensive. But, You can go to the market nearby.
I didnt like paying for parking
When I booked this trip back in Jan 2021, I talked myself into believing that a lot of the negative reviews were due to Covid restrictions and resorts getting back on track. I should have taken the bad reviews at face value and considered staying somewhere else. This resort is in need of a major management overhaul. It’s not even that I’m bothered paying resort prices, I was just continuously frustrated throughout my stay with the lack of food availability and options. There is one place to eat breakfast. There is one open coffee shop. For three giant towers full of guests. When we first woke up on our third day we walked the five minutes to one of the advertised open coffee shops only to find it permanently closed (on the list of restaurants it was listed as open). My husband and I then walked across the resort the other direction (takes about 15 minutes) to the one open coffee shop. It was 9am and they were slammed, sold out of all breakfast sandwiches and the only pastries left were Rice Krispie treats and cookies. The marketplace on campus was not yet open. We ate cold cereal with the kids for breakfast. The ice cream place is open from 11 to 4. The market with grab and go items at the pool closes at three. The lagoon grill (which serves delicious food) closes at 7 PM. The Italian restaurant had a 1.5 hour wait one evening and you cannot make reservations or call in to put your name on the list. Boats were closed. Beds hard. Dirty. Staff trying their best.
Having the dolphins onsite is definitely big. The views are amazing and the hotel is like a big city. There was no restaurants neat by so that wasn't very comfortable.
The hotel was very efficient & clean. Our stay was enjoyable. Grounds were lovely.
Hilton Waikoloa Village places you next to Waikoloa Beach Golf Course and within a 10-minute walk of Waikoloa Kings' Course. This 647-room, 4-star resort has 3 outdoor pools along with a private beach and a full-service spa.
This resort is home to 6 onsite restaurants, perfect for a quick bite to eat. You can sip a beverage at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 7 AM to 10:00 AM.
Guests can expect free WiFi and flat-screen TVs with cable channels and DVD players. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other amenities include furnished balconies or patios, MP3 docks, and coffee makers. Housekeeping is available on request.
Hilton Waikoloa Village features a private beach, a full-service spa, and 3 outdoor pools. Valet parking is available for USD 55.00 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this beach resort include a children's pool, a gym, and 3 spa tubs.
Stunning views and plenty to do on site.
Hidden costs that felt like getting bled. Only shade from blazing sun is to pay extra for an umbrella or chaise. Only ocean view dining is fixed price $120 per person (with add ons) for great view but average food. $50/hour to use a kayak in the lagoon. Bring a shoehorn to wedge yourself into the hot tubs or pay extra for a private one. Parking fee extra too. And of course a resort fee. Also had neighbors who were chain-smoking on balcony. Few free activities but they don't take reservations so I had to wake up early, wait on line, and still got shut out of SUP yoga class.
Aloha David,It was a pleasure having you stay with us on your recent trip. Our hotel offers many amenities, activities, and cultural classes; therefore, it is discouraging to hear that you did not find value during your stay. Thank you for letting us know your thoughts, and we hope you will stay with us again the next time you are in the area.Kind regards,Simon, Hotel Manager
We were locked out at check out time for almost an hour due to died battery in the door lock. Took a very long time for crew to come and replace the batteries.
Aloha Sanjay,Your voice is important to us, and we appreciate you making it heard. We are heartbroken that we dropped the ball on impressing you. However, we appreciate you letting us know where we fell short, as this will enable us to reflect and improve. Please allow us to demonstrate our true caring spirit of hospitality the next time your travels bring you to Waikōloa Beach.Kind regards,Simon, Hotel Manager
Great location and the property is stunning. The lagoon and pools were top notch. Not all the pool side bars open and food was good but not great especially for the prices.
Aloha Theresa,Thank you for taking the time to let us know about your stay at Hilton Waikoloa Village. It is fantastic to see that you liked our beautiful location and were able to enjoy some of our great on-site amenities. Please come back and see us when you are next on the island.Kind regards,Simon, Hotel Manager
Resort was magnificent. Some deferred maintenance apparent from lengthy covid closure. Could use more eating establishments, but food was excellent. Friendly staff. Great property.
Aloha Roderic,We're so happy to know that our amazing team members and tasty food helped make your experience with us that much better at Hilton Waikoloa Village. It would be a pleasure to host you again, so please, hurry back. Kind regards,Simon, Hotel Manager
I was hesitant to book this property based on reviews so I decided to split my trip between this and the Fairmont Orchid. This property is just too big. The lagoon is full of water sports so swimming is not ideal-I was almost hit on multiple occasions by people on the water bikes. The turtles are harassed, the dolphins are in a tiny area most of the day and the pool in my tower was closed for renovations. The other pool was very narrow, not enough for two people to pass comfortably. The hotel provides two plastic portable water containers you can refill-the Fairmont gives you water bottles to take home. The food at this resort is HORRIBLE, taste and price. We had a nasty lunch the first day and the second day we got a snack, a dry ham and cheese wrap-no condiments for $18 and I asked if the pineapple ($8 for 5 half slices) was from Hawaii and was told no-probably Brazil. After that we packed up and ate the rest of our meals out in town. Parking is $39 a day and you better be ready to walk…it’s a haul to get from the lot to the hotel. Parking is free at the Fairmont. There was no aloha spirit when we arrived and we didn’t encounter any staff during our stay that was happy. There is no effort to embrace the Hawaiian culture in this hotel-it’s a huge concrete jungle on an island. They can do much better to support the local community and culture. I’m happy to have another hotel to compare this one to-and I’d recommend staying elsewhere if you are coming to Hawaii.
Aloha Jerrica,We are grateful to have had the opportunity to host your trip to our beautiful island. Our team is very sorry that your visit wasn't what you had hoped it would be. Our picturesque lagoon can be a popular place with our guests, and it's unfortunate that the water bikes made it difficult for you to swim. Please know that the dolphins at Dolphin Quest are loved and well-cared for, which is why they can swim in a 4-acre lagoon that opens to the ocean. Their care team would be happy to speak with you if you would like to learn more about the vital marine research being performed. Your feedback will be discussed, and we hope to have another chance to deliver the exceptional experience you deserve.Kind regards,Simon, Hotel Manager
This place was great for families. My son's we're 11and14 and had a great time here, we stayed 11 nights.
Aloha Ethan, We are beyond pleased that you and your sons had an exceptional experience at Hilton Waikoloa Village. Guests love our comfortable accommodations and range of amenities, and we trust they pleased your family too. We love hosting return guests, so please come back and see us again! Kind regards, Simon, Hotel Manager
Kriztine at front desk is very professional and helpful.
Aloha Qing, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll ensure that Kriztine receives the recognition she deserves. Thank you again, and have a great day! Kind regards, Simon, Hotel Manager
Aloha Dawn,If you're looking to wake up to some gorgeous views and have plenty of entertainment to enjoy, look no further than Hilton Waikoloa Village. We loved having you. Come back and visit us again anytime. Kind regards,Simon, Hotel Manager