The pool was one of the main reasons I wanted to book here, and there are actually several pools (including an adult only pool if you don't want to be around kids) as well as the lagoon. Our kids loved going down the water slide at the smaller pool which was perfect for them while using flotation as they can't swim. The trams and boats to get around the complex which includes 5 buildings is nice, but most of our trip only one tram was working and it would take us 25-30 mins to walk to our car if we didn't want to wait the 15-17 mins for the tram (we stayed in Palace Tower). We had a King bed room with our kids sleeping on the pull out bed. It was fine for little ones, but it would have been very uncomfortable for anyone more than 10 or so. The main bed was fine although much firmer than I normally like. The mini fridge in our room was too cold, it would freeze anything that we put in it. On several of the days there was also only 1 of 3 elevators working which made for long lines and lots of waiting as the stairs would only bring you down to the 2nd floor because the last flight was through an emergency fire exit only, so we had to wait for the elevator. We did rent a paddle boat at the lagoon which was fun, we were able to see fish and several turtles, and even a small stingray. Plus you can walk by the dolphin area and watch the dolphins swim, which my kids loved. Overall it's a beautiful property, but if the trams go down, just expect to be doing a lot of walking.
The property is too spread out and it’s too hard to get around. There is no real beach to snorkel at the property. The staff felt impersonal. The cost of the food was too high. We had to find a local market and eat in our room to avoid the high charges. The rooms were not that great for the price we paid. We should have had a better ocean view for the price. The parking and resort fees were outrageous and didn’t include much in the way of amenities. I felt like I was getting ripped off. A beautiful place but way overpriced for the money. We left early so we wouldn’t have to continue to pay such absorbadant prices.
The boat ride and monorail made it unique. The upgrade of our room was nice but then we had to wait outside our room because of a broken door latch and maintenance had to replace it. Not sure if this room was ever checked from the last time it was occupied.
Beautiful property, great place to stay. I would recommend
Desk agent Kelly was wonderful to us when we checked in. I’d like to acknowledge her for helping us immensely.
It was beautiful and very enjoyable. I do not have any criticism.
The grounds and common areas were beautiful....The service was wonderful. All the staff was very kind, considerate, friendly, helpful and knowledgable. The rooms were old looking and dated. We've seen nicer comp rooms in a Las Vegas Hotel. Be prepared to be nickel and dime'd to death. The restaurant's and food on property were nothing special. Room Service staff was wonderful. With that being said. Food was average at best. But cost was over the roof. 29.00 for spaghetti and meatballs. 22% gratuity and 10.00 admin fee added onto each check. Of the 22% Staff only receives 15%. 2 spaghetti dinners and 4 cokes were 94.00....Remainder is used for costs to operate food and beverage area in the resort. God only knows why the 10..00 administration fee. The access to the ocean was great. The monorail and boat transportation between the towers was nice. There is a golf course or two on-site. Other than two small resort area shopping centers. Everything else is about 25 miles from the resort. Add to that the daily resort fee and the daily parking fee and you've added over 400.00 to your bill for a 5 night stay.
Everything you could want all in one place. The pool was freezing cold. It was so cold that all of the kids were in the jacuzzis.
We stayed in Lagoo Tower Makai room (with ocean view), which is close to everything including pools, spas, etc. My kids went swimming. I went to spa, which is free to guest staying in Makai rooms. We can see dolphins from our balcony. The parking is close too. The extra money is worth to stay in Lagoo tower Makai room. Otherwise, the other two towers are kind of a lot of walking to everywhere. We will stay in Hilton next time.
Good service ........... 😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀
If you are expecting what you normally do with a Hilton, I would avoid and consider other options. We ended up staying after initial issues, as other places were booked with Iron Man occurring. Rooms were not well cleaned (blood, dirt and stains on Duvet, white sheets were very dirty and dingy, toilet was filthy, lots of hard in bathroom, coffee pot very dirty, cabinets were all sticky, products on handles, food on door, wall paper pealing off, very thick dust on room baseboard, no mattresses covers or pillow covers, something splattered on TV screen and left...more), switching rooms too over 3 hours, the second was not as bad but also was not clean, so were got supplies and cleaned ourselves. In the first room we could not see out the patio door and mentioned it, the reply was it was due to the tint. It was not because there was dark tint but rather gunk built up all over as we could clean it off when we attempted and you could see where other had scraped away at it. Restaurant dishes were not clean (coffee in cups, chapstick on glasses, tables dirty and sticky), service was poor at best (rude check in, no cabana service provided after renting and told "on break" and never received hours later, told another time"we are on island time" when things were not as indicated. On the other hand the museum walkway was nice, the outside was well kept and the lagoon and water rentals were great.
I didn’t like that tried to tell me what reservation I made when I had the paperwork in my hand. And still put me in the wrong room. Stayed on the phone for 2 hours to get it fixed. The second day it was fixed but no sorry or what can we do to fix it. VERY MAD
Too far to walk/ride to pool, lagoon, beach, restaurants on property. Shuttle shouldn’t cost $2.00 each way........really???
Hilton Waikoloa Village is a short stroll from Dolphin Quest and Waikōloa Beach. This 647-room, 4-star resort welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a golf course.
This resort is home to 13 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Continental breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
All 647 rooms feature lanais, MP3 docks, and refrigerators. Guests can expect WiFi, wired Internet, and flat-screen TVs with cable channels and DVD players. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Coffee makers, laptop-compatible safes, and phones are also available.
Hilton Waikoloa Village features a private beach, a golf course, and a full-service spa. Parking is available for USD 33 per night (USD 39 per night for valet parking), and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. Other amenities at this beach resort include 3 outdoor pools, a children's pool, and a health club.
The pool was one of the main reasons I wanted to book here, and there are actually several pools (including an adult only pool if you don't want to be around kids) as well as the lagoon. Our kids loved going down the water slide at the smaller pool which was perfect for them while using flotation as they can't swim. The trams and boats to get around the complex which includes 5 buildings is nice, but most of our trip only one tram was working and it would take us 25-30 mins to walk to our car if we didn't want to wait the 15-17 mins for the tram (we stayed in Palace Tower). We had a King bed room with our kids sleeping on the pull out bed. It was fine for little ones, but it would have been very uncomfortable for anyone more than 10 or so. The main bed was fine although much firmer than I normally like. The mini fridge in our room was too cold, it would freeze anything that we put in it. On several of the days there was also only 1 of 3 elevators working which made for long lines and lots of waiting as the stairs would only bring you down to the 2nd floor because the last flight was through an emergency fire exit only, so we had to wait for the elevator. We did rent a paddle boat at the lagoon which was fun, we were able to see fish and several turtles, and even a small stingray. Plus you can walk by the dolphin area and watch the dolphins swim, which my kids loved. Overall it's a beautiful property, but if the trams go down, just expect to be doing a lot of walking.
The property is too spread out and it’s too hard to get around. There is no real beach to snorkel at the property. The staff felt impersonal. The cost of the food was too high. We had to find a local market and eat in our room to avoid the high charges. The rooms were not that great for the price we paid. We should have had a better ocean view for the price. The parking and resort fees were outrageous and didn’t include much in the way of amenities. I felt like I was getting ripped off. A beautiful place but way overpriced for the money. We left early so we wouldn’t have to continue to pay such absorbadant prices.
The boat ride and monorail made it unique. The upgrade of our room was nice but then we had to wait outside our room because of a broken door latch and maintenance had to replace it. Not sure if this room was ever checked from the last time it was occupied.
Beautiful property, great place to stay. I would recommend
Desk agent Kelly was wonderful to us when we checked in. I’d like to acknowledge her for helping us immensely.
It was beautiful and very enjoyable. I do not have any criticism.
The grounds and common areas were beautiful....The service was wonderful. All the staff was very kind, considerate, friendly, helpful and knowledgable. The rooms were old looking and dated. We've seen nicer comp rooms in a Las Vegas Hotel. Be prepared to be nickel and dime'd to death. The restaurant's and food on property were nothing special. Room Service staff was wonderful. With that being said. Food was average at best. But cost was over the roof. 29.00 for spaghetti and meatballs. 22% gratuity and 10.00 admin fee added onto each check. Of the 22% Staff only receives 15%. 2 spaghetti dinners and 4 cokes were 94.00....Remainder is used for costs to operate food and beverage area in the resort. God only knows why the 10..00 administration fee. The access to the ocean was great. The monorail and boat transportation between the towers was nice. There is a golf course or two on-site. Other than two small resort area shopping centers. Everything else is about 25 miles from the resort. Add to that the daily resort fee and the daily parking fee and you've added over 400.00 to your bill for a 5 night stay.
