Having the dolphins onsite is definitely big. The views are amazing and the hotel is like a big city. There was no restaurants neat by so that wasn't very comfortable.
The hotel was very efficient & clean. Our stay was enjoyable. Grounds were lovely.
This is a beautiful property with so much to offer. Sprawlingly pools, hot tubs, numerous restaurants, and a salt water lagoon that is perfect for families and cautious snorkelers. The staff was professional and welcoming. We would absolutely come back here without hesitation. The only negative was the long walks between buildings and $37 in nightly parking felt like bait-and-switch.
Beautiful property, pools and snorkeling. Check in was easy and painless
Family friendly hotel with nice pools and lagoon. Large clean rooms offer plenty of storage and living space. The property is sprawling with a tram connecting the buildings, however it is slow and noisy. The food is good, but expensive. Service seemed overwhelmed with the post COVID rush. Property has some grand aspects, like a museum walkway but maintenance seems to be struggling to maintain it, e.g. canal wasn't clean and landscaping was just okay.
The location and amenities are excellent. Fun things to do for the whole family and a beautiful location. We stayed in the Makai section that overlooked the dolphins and the ocean. I would highly recommend staying in that section as it is also close to the pool.
Rooms need an update; decor and technology. Little to no wheelchair, disabled, stroller access and only one subpar coffee shop. The limited access for wheels or disabled persons is disappointing. They will miss out on long pathways, peaceful sitting/viewing areas around the resort because access is limited to the shuttle or covered hallways. The stone archways are a little ridiculous as well since they're slippery when wet. Pools are good, lots of swimming. An extra charge for parking which hilton is notorious for, and that i find insulting and unnecessary. Check in takes much too long and is another area they need to modernize. And is it legal or humane to keep dolphins in that tiny pool? Baggage handling staff was friendly and helpful. Another ridiculous extra charge hilton forces is a "resort fee" for classes and sessions which i have no interest in participating. I should be able to decline the charge. Overall, the resort experience is diminished by a lack of modern convenience, an almost total absence of accessibility, extra charges for many things within the resort, an inadequate supply of towels relative to the number of guests i disclosed in reservation, a severe lack of coffee and outdated, poorly placed decor in the makai tower. When paying for and booking a resort, such things shouldn't be. Ive booked with hilton in other states and experienced similar disappointments and annoyances. The upside were all the swimming pools. A great place for families to swim.
We went during the Covid-19 pandemic. It really is a beautiful property, but only 1 out of their 6 restaurants were open. Finding good food was the only drawback. We felt like we were foraging just to find a freakin restaurant that was 1) halfway decent, 2) actually open and 3) not on a 90 minute wait because everyone else on the island is trying to do the same thing. The hotel was nice, staff was nice, pool and property was beautiful. BE PREPARED TO WALK. A LOT. We have lovingly gave it the nick name "the Hilton Walk-A-Lotta". Seriously the property is huge and to cross one end to the other takes like 30 minutes. The lagoon was FULL of beautiful fish and even a couple rays and sea turtles. I was really pleased to have the good snorkeling right out your front step.Room was nothing special but we had a good view (that we paid extra for). The restaurant thing- it was a big turnoff. But that's what you get when you travel during a pandemic I suppose. We overall had a wonderful time.
The pool was one of the main reasons I wanted to book here, and there are actually several pools (including an adult only pool if you don't want to be around kids) as well as the lagoon. Our kids loved going down the water slide at the smaller pool which was perfect for them while using flotation as they can't swim. The trams and boats to get around the complex which includes 5 buildings is nice, but most of our trip only one tram was working and it would take us 25-30 mins to walk to our car if we didn't want to wait the 15-17 mins for the tram (we stayed in Palace Tower). We had a King bed room with our kids sleeping on the pull out bed. It was fine for little ones, but it would have been very uncomfortable for anyone more than 10 or so. The main bed was fine although much firmer than I normally like. The mini fridge in our room was too cold, it would freeze anything that we put in it. On several of the days there was also only 1 of 3 elevators working which made for long lines and lots of waiting as the stairs would only bring you down to the 2nd floor because the last flight was through an emergency fire exit only, so we had to wait for the elevator. We did rent a paddle boat at the lagoon which was fun, we were able to see fish and several turtles, and even a small stingray. Plus you can walk by the dolphin area and watch the dolphins swim, which my kids loved. Overall it's a beautiful property, but if the trams go down, just expect to be doing a lot of walking.
The property is too spread out and it’s too hard to get around. There is no real beach to snorkel at the property. The staff felt impersonal. The cost of the food was too high. We had to find a local market and eat in our room to avoid the high charges. The rooms were not that great for the price we paid. We should have had a better ocean view for the price. The parking and resort fees were outrageous and didn’t include much in the way of amenities. I felt like I was getting ripped off. A beautiful place but way overpriced for the money. We left early so we wouldn’t have to continue to pay such absorbadant prices.
The boat ride and monorail made it unique. The upgrade of our room was nice but then we had to wait outside our room because of a broken door latch and maintenance had to replace it. Not sure if this room was ever checked from the last time it was occupied.
Beautiful property, great place to stay. I would recommend
Desk agent Kelly was wonderful to us when we checked in. I’d like to acknowledge her for helping us immensely.
It was beautiful and very enjoyable. I do not have any criticism.
The grounds and common areas were beautiful....The service was wonderful. All the staff was very kind, considerate, friendly, helpful and knowledgable. The rooms were old looking and dated. We've seen nicer comp rooms in a Las Vegas Hotel. Be prepared to be nickel and dime'd to death. The restaurant's and food on property were nothing special. Room Service staff was wonderful. With that being said. Food was average at best. But cost was over the roof. 29.00 for spaghetti and meatballs. 22% gratuity and 10.00 admin fee added onto each check. Of the 22% Staff only receives 15%. 2 spaghetti dinners and 4 cokes were 94.00....Remainder is used for costs to operate food and beverage area in the resort. God only knows why the 10..00 administration fee. The access to the ocean was great. The monorail and boat transportation between the towers was nice. There is a golf course or two on-site. Other than two small resort area shopping centers. Everything else is about 25 miles from the resort. Add to that the daily resort fee and the daily parking fee and you've added over 400.00 to your bill for a 5 night stay.
Hilton Waikoloa Village is a short stroll from Dolphin Quest and Waikōloa Beach. This 647-room, 4-star resort welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.
This resort is home to 13 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Continental breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
All 647 rooms feature lanais, MP3 docks, and refrigerators. Flat-screen TVs come with cable channels and DVD players. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Coffee makers, laptop-compatible safes, and phones are also available.
Hilton Waikoloa Village features a private beach, a full-service spa, and 3 outdoor pools. If you drive, self parking is USD 49 per night, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. Other amenities at this beach resort include a children's pool, a health club, and 3 spa tubs.
Having the dolphins onsite is definitely big. The views are amazing and the hotel is like a big city. There was no restaurants neat by so that wasn't very comfortable.
The hotel was very efficient & clean. Our stay was enjoyable. Grounds were lovely.
This is a beautiful property with so much to offer. Sprawlingly pools, hot tubs, numerous restaurants, and a salt water lagoon that is perfect for families and cautious snorkelers. The staff was professional and welcoming. We would absolutely come back here without hesitation. The only negative was the long walks between buildings and $37 in nightly parking felt like bait-and-switch.
Beautiful property, pools and snorkeling. Check in was easy and painless
Family friendly hotel with nice pools and lagoon. Large clean rooms offer plenty of storage and living space. The property is sprawling with a tram connecting the buildings, however it is slow and noisy. The food is good, but expensive. Service seemed overwhelmed with the post COVID rush. Property has some grand aspects, like a museum walkway but maintenance seems to be struggling to maintain it, e.g. canal wasn't clean and landscaping was just okay.
The location and amenities are excellent. Fun things to do for the whole family and a beautiful location. We stayed in the Makai section that overlooked the dolphins and the ocean. I would highly recommend staying in that section as it is also close to the pool.
