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Recent guest reviews

Location

Loved how clean and well kept the property was. The breakfast in the AMs were very good as well.

Liked that’s it’s not in Waikiki! Nice neighborhood Near stores and restaurants. Good drive distance to sites.

Very nice staff, perfect rooms, great location, great breakfast! All around great stay!

Everything

Check is staff was cordial. We were not told that we needed to call and schedule room service. When I tried calling for more towels front desk and housekeeping around 9pm in the evening when I got back to my room, no one answered. I finally went down to the lobby to request more towels. Breakfast was a nightmare. Because of the long lines and wait period, I couldn't have breakfast the two days I was there. It would of taken me two hours to have breakfast.

No maid service to clean rooms. Had to send several requests for trash pickup and for towels. No maid ever entered the room to clean. Dining would not serve water and told us to get bottled water at purchase from the front desk. Had to ring and mo one answered for towels. Not all requests for towels were answered. No trash picked up from room. Had to call for trash service. Menu limited and no water available with meals. Food was average to poor.

The hotel is nice and fairly new. Good breakfast options before the virus and limited options now (Nov 2020) but ok. Kids didn’t care for the limited options except yogurt. Didn’t use the pool this trip. It is good but a little small but enjoyable since we were the only family here.

Very clean and nice facility. Happy hour food could be improved. Maybe add something sweet.

The hotel itself was cleand and the breafast and breakfast staff were excellent. The housekeepi g was terrible, never properly cleaned our room.

My family and I stayed here for a 9 day vacation/ soccer tournament, breakfast was definitely the best part, pool is too small. It’s ridiculous how the hotel has a charging fee of $20 a day for parking considering the price for the hotel stay and when the parking lot is not even a gated. So for our 9 day that was an xtra $180 for parking. Other than that hotel was fine. Stores and restaurants are close by.

We loved our room here and the location. The staff was amazing...however our hot water kept going out. 4/10 nights..freezing cold showers. They kept trying to “reset something on our floor that they said the housekeepers messed with.” 4/10 nights with a freezing shower is unacceptable. The staff and the location of the property was VERY nice. The staff serving breakfast...very personable and sweet. The pool was very tiny compared to the photos and hardly any room out by the pool..fitting only 1-2 small families and only 3-4 small tables..so we never had any quality time there. We were always disappointed so stopped trying to go. Overall, a good room, great location but lacking a few things needed to make it a hotel we would return to.

Thw air condit>oning is set rather warm for the entire building

Great place to stay, definitely will come back on our next vacation

Manawai Street Kapolei HI

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms (speed: 25+ Mbps) and in public areas
  • Onsite dining
  • Outdoor pool

Located 1.1 mi (1.8 km) from Wet'n'Wild Hawaii, Embassy Suites By Hilton Oahu Kapolei is within a 15-minute drive of other popular attractions like White Plains Beach. This 3.5-star hotel has 180 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Free cooked-to-order breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM. Enjoy dining at the hotel's 2 onsite restaurants: Sprigs Grill Restaurant specializes in American cuisine, and serves dinner; Takumi Japanese Sushi & B offers relaxing pool views. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.


Rooms

Guests can expect to find free WiFi and 55-inch LED TVs with satellite channels and DVD players. Bathrooms have hair dryers and free toiletries. Living rooms, dining areas, and microwaves are also available. Housekeeping is available on request.


Property features

Embassy Suites By Hilton Oahu Kapolei features an outdoor pool, a children's pool, and a 24-hour gym. Self parking is available for USD 25.00 per night. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a spa tub, and conference space.

Room options

Premium Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Studio, 1 King Bed, Accessible, Non Smoking (mob/hearing acc w/ 3x3 shower)

1 King Bed | Sleeps 4

Suite, 1 Bedroom, Non Smoking

2 Queen Beds | Sleeps 5

Premium Suite, 1 Bedroom, Accessible, Non Smoking (w/ roll-in shower)

1 King Bed | Sleeps 5

Guest reviews for Embassy Suites By Hilton Oahu Kapolei

Everyone (20) Couples (1) Family (8)
3
Family Business Business

Location

By on Jun 13, 2022

5
Everyone

Loved how clean and well kept the property was. The breakfast in the AMs were very good as well.

By on May 23, 2022

5
Family

Liked that’s it’s not in Waikiki! Nice neighborhood Near stores and restaurants. Good drive distance to sites.

By on Mar 15, 2022

Review comment responded on Mar 15, 2022

Mahalo Elaine for taking the time to share your recent stay with us…stay safe!

5
Family

Very nice staff, perfect rooms, great location, great breakfast! All around great stay!

By , from Seattle on Mar 1, 2022

Review comment responded on Mar 1, 2022

Mahalo Janet for sharing your recent experience with us! We look forward to welcoming you back to Kapolei…stay safe!

5
Friends

Everything

By on Sep 17, 2021

Review comment responded on Oct 3, 2021

We appreciate your honest feedback and mahalo for choosing to stay with us.

2
Family with small children

Check is staff was cordial. We were not told that we needed to call and schedule room service. When I tried calling for more towels front desk and housekeeping around 9pm in the evening when I got back to my room, no one answered. I finally went down to the lobby to request more towels. Breakfast was a nightmare. Because of the long lines and wait period, I couldn't have breakfast the two days I was there. It would of taken me two hours to have breakfast.

By on Jun 22, 2021

Review comment responded on Jun 30, 2021

Mahalo for taking the time to share your recent experience with us. We invite you to visit us again under a different Island restriction to show you the true experience of staying at the Embassy Suites Kapolei. Take care and stay safe!

2
Partner Couples

No maid service to clean rooms. Had to send several requests for trash pickup and for towels. No maid ever entered the room to clean. Dining would not serve water and told us to get bottled water at purchase from the front desk. Had to ring and mo one answered for towels. Not all requests for towels were answered. No trash picked up from room. Had to call for trash service. Menu limited and no water available with meals. Food was average to poor.

By on May 12, 2021

Review comment responded on May 12, 2021

Mahalo for taking the time to share your recent experience. I apologize as we did not do our best to communicate our modified guest services which have clearly impacted your stay. I would like to take this opportunity to invite you back to stay with us so that we can show you a TRUE guest experience with the Embassy Suites Kapolei. Please do not hesitate to reach out to me direct. Take care and stay safe!

5
Family Family with small children

The hotel is nice and fairly new. Good breakfast options before the virus and limited options now (Nov 2020) but ok. Kids didn’t care for the limited options except yogurt. Didn’t use the pool this trip. It is good but a little small but enjoyable since we were the only family here.

By , from Evanston, WY on Dec 1, 2020

Review comment responded on Dec 2, 2020

Thank you for taking the time to share your feedback! Sorry we missed you as we began service of our modified Breakfast Buffet service today, Dec 1st. Please come back and visit as we brought back our Made-to-Order Omelets in addition to hot takeaway breakfast. Mahalo!

4
Everyone

By on Jan 28, 2020

Review comment responded on Feb 5, 2020

Mahalo and we hope to see you again.

4
Everyone

By on Jan 10, 2020

Review comment responded on Jan 14, 2020

Mahalo for taking a moment to provide us with a your positive rating. Please let us know if there is anything that we could have done to make it even better.

Embassy Suites By Hilton Oahu Kapolei

725 Manawai Street, Kapolei, HI 96707
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