For being part of the resort bubble, they made the 3 day quarantine pretty awesome.
Wish we picked a different place. Overall, great location, easy check in, parking ample, clean overall. However, room was insanely humid, everything was wet the entire stay. Staff was less than interested in helping, sheets/comforter not great, laundry machine (1 that wasn't out of order) barely worked, TV barely worked/no channels. We don't usually watch TV in hotels but it was very rainy for most of our trip so we found ourselves getting food truck dinners and a bottle of wine in the room... would have been nice to have Netflix login ability, movie channel, or AT LEAST a guide that said what was on TV. To be fair, under different (non-Covid) circumstances, perhaps it would be different but I will still chose a different hotel next time we are in Kauai.
Quarantine hotel without any kitchen supplies at all. Bring your own fork and bowl!
Check-in was very fast and easy. We had a corner room right next to the pool, and not far off from the pool is Lydgate Beach and Kamalani Playground.
The location and friendly staff, clean rooms we will stay here again!
We stayed in one of the cottages and found it perfect for our family. Traveling with a toddler is hard and being in this type of room made it easy to keep her entertained. No walking through halls and using elevators, just step outside. One of the best beaches for kids is less than a 5 minute walk away - protected cove for kids and another for adults. Good snorkling too! Staff is very helpful and responsive. We had an air conditioner conk out on us and they immediately came and replaced it. Overall I would definitely stay here again! Mahalo!
The beach is not part of the property. The beach is actually a state park. So everyone on the island has access. There are continuous buses that bus people to the beach from other resorts and parts of the island. Plus a million local families. All of this horrible crowds the beach. The state park has a pavilion right in front of the ocean few rooms so locals have parties and loud music till late into the night. The Mamahune bar closes at 8pm! Pretty inconvenient to get a drink after 8. I got a call to my room from scam artists claiming they needed my credit card again because the hotels system lost it. I went to the front desk to confirm it was a scam, 3 minutes later I got an automated text claiming to “refrain from bothering the front desk about the scam”. Air conditioner broke the first night. They tried to fix and made us wait all night to see if it was fixed which it wasn’t No accommodations or concessions made to apologize. No explanation of charges or deposit charged to my credit card when checking in.
It was great! Beautiful views, great room, would definitely go back! 🌴🌺🍍
I liked the location and the tiki bar. I didn’t how expensive breakfast was and felt that it should have been included in the price of the stay.
Everything from the welcome greeting to the roosters and cute kitties you make friends with. It’s next to a great protected swim area, a nice state park for strolls and a tiki bar with yummy drinks. I suggest the drink called “dis lava is flowin”. Great breakfast buffet, amazing staff.
Room smelled moldy and musty. Black mold in air conditioner units that were rusted out. Door was torn up and cottages were back by trash dumpsters. Disappointed for the first time in a Hilton.
The hotel has a hospitality room for those who need to take a quick shower after their checkout - amazing! We were able to enjoy an afternoon by the pool and get ready for our flight!
Loved complimentary waters, Mai Tais, fruited water and cookies in the lobby. Liked tiki bar and restaurant onsite. Did NOT like luau Marriott that concierge sold us! It was horrible. Food only so-so. Cheesy show. We left before it was over. Extremely expensive for what you get! Very disappointed in the luau. Otherwise Hilton Garden Inn terrific. We have also stayed at the Hilton at Waikiki. It, too, was terrific hotel. Love Hiltons!
The location was great for us (about 10 minutes from the airport; easy enough to go either north or south), and it was lovely to be able to walk out to the beach in the morning and catch the sunrise.
Location near beach and state park . Central for island
Hilton Garden Inn Kauai Wailua Bay places you within a 10-minute stroll of Wailua Beach Park and Smith's Tropical Paradise. This 216-room, 3.5-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
All 216 rooms feature sofa beds, microwaves, and refrigerators. 46-inch LCD TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Phones, ironing boards, and desks are other standard amenities.
Renovated in 2016, Hilton Garden Inn Kauai Wailua Bay offers 2 outdoor pools, a fitness center, and free WiFi in public areas. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this beach hotel include a conference center, a 24-hour business center, and coffee/tea in a common area.
For being part of the resort bubble, they made the 3 day quarantine pretty awesome.
Wish we picked a different place. Overall, great location, easy check in, parking ample, clean overall. However, room was insanely humid, everything was wet the entire stay. Staff was less than interested in helping, sheets/comforter not great, laundry machine (1 that wasn't out of order) barely worked, TV barely worked/no channels. We don't usually watch TV in hotels but it was very rainy for most of our trip so we found ourselves getting food truck dinners and a bottle of wine in the room... would have been nice to have Netflix login ability, movie channel, or AT LEAST a guide that said what was on TV. To be fair, under different (non-Covid) circumstances, perhaps it would be different but I will still chose a different hotel next time we are in Kauai.
Aloha! Mahalo for taking a moment to share your experience. I apologize for the issues you had encountered. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Mahalo!
Aloha! Mahalo for leaving us such a wonderful score. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Mahalo for your kind words and we look forward to seeing you again.
Quarantine hotel without any kitchen supplies at all. Bring your own fork and bowl!
Aloha, Thank you for staying at the Hilton Garden Inn. We truly appreciate your feedback. While unfortunately we do not have full kitchens in our hotel rooms, we deliver any supplies needed to your rooms during your stay. We understand that the travel restrictions bring challenges and we will continue to show our best hospitality to make your stay as safe and comfortable as possible. We hope you will return to Kauai and visit us again in the future. Mahalo nui loa, Remon Pagels General Manager
Check-in was very fast and easy. We had a corner room right next to the pool, and not far off from the pool is Lydgate Beach and Kamalani Playground.
We sincerely appreciate your time and your feedback. We hope to see you again soon!
Thank you for staying with us.
Aloha! Mahalo for leaving us such a wonderful score. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Mahalo for your kind words and we look forward to seeing you again.
The location and friendly staff, clean rooms we will stay here again!
Aloha! Mahalo for leaving us such a wonderful score and feedback. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Mahalo for your kind words and we look forward to seeing you again. Mahalo!
We stayed in one of the cottages and found it perfect for our family. Traveling with a toddler is hard and being in this type of room made it easy to keep her entertained. No walking through halls and using elevators, just step outside. One of the best beaches for kids is less than a 5 minute walk away - protected cove for kids and another for adults. Good snorkling too! Staff is very helpful and responsive. We had an air conditioner conk out on us and they immediately came and replaced it. Overall I would definitely stay here again! Mahalo!
Aloha! Mahalo for leaving such a nice review. We are glad that you and family loved our services are your vacation here with us. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Mahalo once again, for your kind words.
The beach is not part of the property. The beach is actually a state park. So everyone on the island has access. There are continuous buses that bus people to the beach from other resorts and parts of the island. Plus a million local families. All of this horrible crowds the beach. The state park has a pavilion right in front of the ocean few rooms so locals have parties and loud music till late into the night. The Mamahune bar closes at 8pm! Pretty inconvenient to get a drink after 8. I got a call to my room from scam artists claiming they needed my credit card again because the hotels system lost it. I went to the front desk to confirm it was a scam, 3 minutes later I got an automated text claiming to “refrain from bothering the front desk about the scam”. Air conditioner broke the first night. They tried to fix and made us wait all night to see if it was fixed which it wasn’t No accommodations or concessions made to apologize. No explanation of charges or deposit charged to my credit card when checking in.
Aloha! Mahalo for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. Mahalo!
Aloha! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Mahalo!