Staff are very friendly and accommodating. Room was basic but clean. Bed was comfortable. Nice view of the ocean and sunset.
The location is extremely convenient, the beach being right across the street is phenomenal. A much smaller venue than the large chain hotels, you don't get pounded by the comings and goings of hundreds of others
Close to small beach room was small but clean food was good and staff was friendly
The small pool was sorry, but the staff were helpful and fixed a hot water problem quickly. The property has a good partnership with Isana's restaurant.
Breakfast was provided every morning. Beautiful landscape. Staff wes super friendly, accommodating, very sweet people! We liked the rooftop, and the many places to sit and relax in different areas. We were able to BBQ three nights in a row. It wasn't a big hotel were you couldn't BBQ and feel like home. They provided beach towels, unbrellas, beach toys, coolers which was so cool. I cant' wait to go back and stay there again.
The room was spacious and a good ocean view. The breakfast is free and was very good. The location was great.
Very friendly staff. View of the ocean from rooms. Good service. Very clean.
It was awesome .. the penthouse suite was amazing . If you get a chance try it out.
Nobody is at the front desk for check in. Nobody is taking calls.
Staff are the best. Breakfast is good. Beach chairs and umbrellas plus noodles and flotation are free to borrow.... they 24/7 coffee and reception.... nice people.
Very good hotel. Nice location, good breakfast. Big rooms.
Upon checking into our room we realized they had placed us in the wrong room. We paid for the penthouse which has three beds, and they put us in a room with one king bed. The staff asked us if we were sure we booked the right room as if it was our error so we showed her our confirmation and then she had us wait in the room while she figured it out. It took at least 30 minutes for the general manager to call and when she did all she said was I can refund your money or split you into two rooms. The reason I booked the penthouse was to celebrate my sister on getting engaged with our friends so separate rooms wasn’t ideal. I asked the general manager Luseane why we weren’t placed in the original room requested and she said it was because of a leak, so I asked why no one had called me prior to notify me...her reply? Well we thought it’d be fixed, alright so when you realized it wasn’t you thought you could just place me in a room with one bed and charge me for the penthouse? The general manager just glared at me and said well what do you want me to do, well a phone call would’ve been nice then she replied “well I can just refund you the full amount” insinuating that we should just take our refund and leave. Since every place was sold out due to it being prom weekend as well, we took the split rooms. This is the worst customer service experience I’ve ever had and I would never bring business here again!! It was awful! The general manger wasn’t helpful or even apologetic
Loved Maui and the Kohea-Kai. Everything in the resort operated as it should. The staff(Lucy, Robin,etc) was welcoming, friendly and helpful. We were even given an upgrade in our room!. The area was tropical, as I imagined Hawaii to be, yet we were close to shopping and many restaurants.My best vacation ever!
This was the perfect hotel for our 10-day stay on Maui. It's small, personable, and the staff is very friendly and helpful. The garden seating for breakfast was lush and peaceful, and it's situated in the middle of the western side of Maui so it was easy to go to beaches and sightseeing both north and south. We would definitely stay here again.
The staff are very friendly. Also very good breakfast. I really appreciate the help of Molly, she was wonderful:)
Great quality for the price in Maui. The staff has been very kind and helpful suggesting us places to go and providing guides of the island. The room was a nice studio on the first floor facing the ocean. We enjoyed the roof top to see the sunset on the ocean and the internal patio to have breakfast and lunch in the quite garden. The hotel is in a good location in Maui, at short drive distance from beautiful beaches and very convenient for snorkeling tours begin a few miles from the harbor.
Pleasant small hotel/resort right across the road from the beach. Many small plusses, for example beach equipment for free loan, bbq grill by the pool, nice breakfast. The new owners are thoroughly engaged and are trying hard to give every guest a good experience. The only negative for us was that the air conditioner was noisy (and necessary, because we happened to be there during a hot, muggy spell).
The front desk guy was really helpful, knowledgeable and funny! In customer service its always great to see a smiling face and someone with a pleasant attitude :-) thank you for all your help even though we only stayed one night, they treated me awesomely!! I will stay again!
Located within a 5-minute walk of Kalepolepo Beach Park, Kohea Kai Maui, Ascend Hotel Collection is within a 15-minute stroll of Waipuilani Beach. This 26-room, 3-star resort has conveniences like an outdoor pool, free in-room WiFi, and a fitness center.
All 26 individually decorated rooms provide furnished lanais, microwaves, and refrigerators. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include coffee makers, free long-distance calls, and free local calls.
Guests of Kohea Kai Maui, Ascend Hotel Collection have access to an outdoor pool, a fitness center, and a spa tub. Self parking is offered for USD 15.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this beach resort include a rooftop terrace, free WiFi in public areas, and a 24-hour business center.
Thank you for choosing to stay with us. We hope to accommodate you on your next visit.
Staff are very friendly and accommodating. Room was basic but clean. Bed was comfortable. Nice view of the ocean and sunset.
Aloha and thank you for sharing your experiences with us. We are delighted to know that you enjoyed your stay and Thank you for sending us your feedback and scoring us the way you did. We greatly appreciate your time. We hope that you visit us again real soon.
The location is extremely convenient, the beach being right across the street is phenomenal. A much smaller venue than the large chain hotels, you don't get pounded by the comings and goings of hundreds of others
Aloha and Thank you for sharing your experiences with us. We are delighted to know that you enjoyed your stay. We thank you for your time and appreciate your scoring. Hopefully we may be your choice of accommodations again in the future.
Close to small beach room was small but clean food was good and staff was friendly
Thank you for sharing your experiences with us. We greatly appreciate your time and so happy that everyone here showed you real Aloha. We hope that you may visit us again in the future.
The small pool was sorry, but the staff were helpful and fixed a hot water problem quickly. The property has a good partnership with Isana's restaurant.
Thank you for sharing your experiences with us. We appreciate your time and feedback because these are ways we look forward to improving our services with our guests. Thank you very much!
Breakfast was provided every morning. Beautiful landscape. Staff wes super friendly, accommodating, very sweet people! We liked the rooftop, and the many places to sit and relax in different areas. We were able to BBQ three nights in a row. It wasn't a big hotel were you couldn't BBQ and feel like home. They provided beach towels, unbrellas, beach toys, coolers which was so cool. I cant' wait to go back and stay there again.
Aloha and Thank you for sharing your experiences with us. We are delighted to know that you have enjoyed your stay and all that we have to offer here at Kohea Kai. We appreciate your time and scoring, very much appreciate it and hope to accommodate you again.
The room was spacious and a good ocean view. The breakfast is free and was very good. The location was great.
Aloha and Thank you for sharing your review. We appreciate you taking the time and we are also delighted to hear that you enjoyed your stay with us. Thank you for your perfect scoring and we hope that you visit us real soon.
Very friendly staff. View of the ocean from rooms. Good service. Very clean.
Aloha and Thank you for sharing your experiences with us. We appreciate your time as well as glad to hear that you enjoyed your stay. Please do visit us again real soon.
It was awesome .. the penthouse suite was amazing . If you get a chance try it out.
Aloha and Thank you for sharing your experiences with us. We are delighted to hear that you enjoyed the Penthouse Suite. We appreciate your time and please do visit us again soon.
Thank you for your scoring review, we appreciate it.