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Radisson Hotel Vancouver Airport

3.5 out of 5.0

Recent guest reviews

It’s under construction remodeling the front entrance small little replacement carpet in front of the entryway is almost tripped me.

We checked in at around 9:30pm. The first floor is under construction. It was very difficult to maneuver our bags around to the elevators. We had a long day of traveling, and just wanted to relax and have something to eat. There was a paper menu next to the phone with "Late Night" food from 9pm to 11pm. When we called to order we were informed the kitchen was closed. When asked why, their menu clearly stated 9pm to 11pm, we got no answer. We had an early flight, I emailed and told the front desk we would need a shuttle to the airport at 4am before our arrival, and also reminded the front desk at check in. When we went downstairs the next morning, we were told the shuttle driver doesn't arrive that early. Meanwhile, clearly on their site, it states they have a 24 hour shuttle service, and when I checked in, I was told the shuttle would be waiting. Instead, we were told a taxi would take us to the airport. The taxi did get there and we were not charged. It was dirty and smelled awful. We chose this hotel because it was close to the airport, said it had 24 hour airport shuttle, had a restaurant, and a Radisson(4 stars). We were very disappointed. We will not stay here ever again and I won't recommend it to anyone else.

Easy enjoy trip. next building is big Asian market and another building is Canada line train takes cover all famous tourist destination. kind all hotel emp.

I been use this hotel 6 time last fews years. This is very convenience hotel and clean. Even not new hotel, but at less they keep in good condition. I'm Asian, I few the stuff are helpful even you can speak english or chinese. Great one!

Except for the first day, there were no bath gel and mouth wash. The complimentary bottle waters need to call for everyday. Never a smile or hello from the housekeeping staff.

Friendly staff named Dave works at front desk. Hotel closes to shopping center and others actives

Location so near airport with hotel shuttle bus. Even we always have a night flight, still have stuff come to airport to help us.

Limited meal choices outside of hotel. Mostly oriental food

Very Nice to stay in. Keep it up. Good location . Definitely I will return to this hote in Th future

This hotel is a bit older and could benefit from some updates. That's not a big deal, if it's clean and well maintained. The carpet was stained in several places (hallways) and there was litter in the landscaping out front. Our room smelled musty (the windows were open, I assume to air it out), there was dust/dirt in the corners of our room and the coverlet on the bed was stained. I expect to pay a premium for the convenience of being so close to the airport; but this room was overpriced by quite a bit. I usually stay in mid-range hotels (Radisson, Marriott), and am willing to pay a little more than I would at a Motel 6 or similar hotel. I don't expect the amenities of the Ritz Carlton; but I do expect the property to be clean and well maintained. This room would have been a little over-priced if the property had been clean and well maintained; given that it wasn't, it was way over-priced. If I had booked the room myself, I would have seen the reviews. Lesson learned.

I am using this hotel two to four times a year in the past five years. It is a well managed establishment with dedicated employees on all level. The hotel located near to the airport. The rooms have sound proof windows, thus the noise from the airplanes are minimal and not disturbing. The layout of the rooms are comfortable and practical. The quality of the rooms ire - generally - good. The WiFi works with acceptable speed. The TV channels are adequate. Good quality climate system with wide range of temperature settings. Good quality bedding, the adjustable bed firmness is something what you might do not like. The bathrooms are functional - and clean. The breakfast - I unused always only the buffet, however there is a la carte menu as well, that I do not know - is mediocre. Overall, I can say that it is a standard setting hotel for a four stars category. Others: Beside of the mall of the other side of the street, there is a very good size mall about in 2-3 miles when you turn left on the 3rd Street and reaching the Westminster Hwy (no, it is not rural area) at your right "Richmond Centre" It is a city block size. On the Westminster Hwy side, next to the mall there is an outstanding restaurant called "Kirin". Reservation required. The opposite side of the street is a restaurant called "Shanghai River". No better Chinese food on the American continent! Adjacent to the hotel walking from the second floor an excellent restaurant called "Red Star".

Stayed for a night before leaving on an early morning flight. Found it restful. had dinner which was good.

Sleep Number Bed. Hotel Staff could use a little extra "friendly" training

Great location close to metro stop, grocery store, restaurants. Room is spacious. Everything is great! The only complaint is the pillows are bit old and uncomfortable

Overall the hotel is great and conveniently located with subway station nearby.The staffs were very friendly. At first glance the room looks nice and comfortable. But when settled down I couldn't help noticing the dirty spots on the carpet and there were two dangling spider webs on the ceiling. The bathroom door knob was loose and saw hairs on shower curtain.

Only stayed for one night but I would stay here again.

Only a short walk from Skytrain and from good surround restaurant.

The hotel is close to the airport, very clean, staff was exceptionally pleasant and friendly. The advertisement said there were sleep-number beds but the beds we got were very hard and uncomfortable (not sleep-number). Overall is was a good deal for the price paid.

We went for a family's vacation and reserved the hotel rooms because it was Radisson and the room pictures looked good, but once we checked in, I was horrified how dirty the room carpet floor was dirty with dark stains. The hotel front parking lot is a mess and my car was hit overnight during our stay and the staff was not even aware of. I will never star at this hotel again!

The room floor carpet was stained with dirt. Asked hotel receptionist to change rooms. However , no other rooms were available.

8181 Cambie Rd Richmond BC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located in Golden Village, Radisson Hotel Vancouver Airport is adjacent to Aberdeen Centre and within 2 miles (3 km) of Richmond Centre Mall. This 200-room, 3.5-star hotel has a restaurant, an indoor pool, and free in-room WiFi. In central Richmond, the hotel is also close to Richmond Olympic Oval and Minoru Park.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10 AM.


Rooms

Radisson Hotel Vancouver Airport's 200 soundproofed rooms provide coffee makers, free newspapers, and safes. 32-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include phones, ironing boards, and desks.


Property features

At Radisson Hotel Vancouver Airport, guests enjoy features like an indoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 10 meeting rooms, and a conference center.

Guest reviews for Radisson Hotel Vancouver Airport

Everyone (17) Couples (12) Family (6) Other (2)
3

good location

Everyone

It’s under construction remodeling the front entrance small little replacement carpet in front of the entryway is almost tripped me.

By , from seattle on Mar 28, 2018

Review comment responded on Apr 2, 2018

Thank you for taking the time to share your feedback and we are happy you like our location. The renovations of the lobby and entrance ways are now complete and we are sorry to learn you had challenges navigating the entrance way. Thank you for choosing to stay with us and we hope to be able to welcome you back on a future trip. Sincerely, Garrett Ralston Front Office Manager

2
Everyone

We checked in at around 9:30pm. The first floor is under construction. It was very difficult to maneuver our bags around to the elevators. We had a long day of traveling, and just wanted to relax and have something to eat. There was a paper menu next to the phone with "Late Night" food from 9pm to 11pm. When we called to order we were informed the kitchen was closed. When asked why, their menu clearly stated 9pm to 11pm, we got no answer. We had an early flight, I emailed and told the front desk we would need a shuttle to the airport at 4am before our arrival, and also reminded the front desk at check in. When we went downstairs the next morning, we were told the shuttle driver doesn't arrive that early. Meanwhile, clearly on their site, it states they have a 24 hour shuttle service, and when I checked in, I was told the shuttle would be waiting. Instead, we were told a taxi would take us to the airport. The taxi did get there and we were not charged. It was dirty and smelled awful. We chose this hotel because it was close to the airport, said it had 24 hour airport shuttle, had a restaurant, and a Radisson(4 stars). We were very disappointed. We will not stay here ever again and I won't recommend it to anyone else.

By on Mar 6, 2018

Review comment responded on Mar 8, 2018

Thank you for taking the time to share your feedback and we do apologize for the challenges you encountered. We have been renovating the hotel this winter and Orbitz does have a note on their website about the renovations. We are currently working in the heart of the hotel working on the lobby, restaurant and bar. The lobby is nearing completion and should be finished this week. The restaurant is currently on schedule to reopen near the end of May. I do apologize about the false information in regards to Room Service. We hope you took the time to speak with our Manager on Duty as we do have a late night service available. It is unfortunate we did have a staff member with an illness on the day of your departure, and thus we were not able to take you to the airport for your early morning departure. This is why we arranged and paid for a taxi for you. Thank you for choosing to stay with us and we hope you will reconsider staying with us on a future trip after our renovations so we may have an opportunity to exceed your expectations. Sincerely, Garrett Ralston Front Office Manager

5

specilly good for asian customer. very close marke

Everyone

Easy enjoy trip. next building is big Asian market and another building is Canada line train takes cover all famous tourist destination. kind all hotel emp.

By on Oct 11, 2017

Review comment responded on Oct 13, 2017

Thank you for sharing your 5 star experience. Wonderful to read you enjoyed your visit and the location of the hotel. We look forward to welcoming you back on a future trip. Sincerely, Garrett Ralston Front Office Manager

4

convenience hotel

Everyone

I been use this hotel 6 time last fews years. This is very convenience hotel and clean. Even not new hotel, but at less they keep in good condition. I'm Asian, I few the stuff are helpful even you can speak english or chinese. Great one!

By on Jun 26, 2017

Review comment responded on Jul 5, 2017

Thank you for sharing your experience, it is always good to hear from our regular guests. we are happy you enjoyed your stay with us. We are looking forward to our next renovation this winter which will see a refresh of the entire hotel. We look forward to welcoming you back on a future trip. Sincerely, Garrett Ralston Front Office Manager

4

housekeeping needs improvement

Everyone

Except for the first day, there were no bath gel and mouth wash. The complimentary bottle waters need to call for everyday. Never a smile or hello from the housekeeping staff.

By on May 20, 2017

Review comment responded on May 23, 2017

Thank you for taking the time to share your 4 star review. We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best “Yes I Can!” service. It is comments like this that allow us to re-evaluate our services and ensure the correct amenities are being provided to our Business Class guests. We hope you took the time during your stay to speak with our team, or a Manager so we could ensure your satisfaction. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future. Sincerely, Garrett Ralston Front Office Manager

5
Everyone

Friendly staff named Dave works at front desk. Hotel closes to shopping center and others actives

By , from los angeles on Apr 14, 2017

Review comment responded on Apr 25, 2017

Thank you for sharing your 5 star review! Great to read you enjoyed your stay with us as well as our location. Dave will be thrilled to see your comments. Sincerely, Garrett Ralston Front Office Manager

4

great location for everyone

Everyone

Location so near airport with hotel shuttle bus. Even we always have a night flight, still have stuff come to airport to help us.

By on Sep 21, 2016

Review comment responded on Sep 29, 2016

Thank you for sharing your experience. We look forward to welcoming you back on your next trip. Sincerely, Garrett Ralston Front Office Manager

5

close to airport, nice facility

Everyone

Limited meal choices outside of hotel. Mostly oriental food

By on Sep 19, 2016

Review comment responded on Sep 29, 2016

Thank you for your 5 star review! There are a lot of restaurants in the area and we are happy to make recommendations based on what you may be looking for. Thank you for staying with us. Sincerely, Garrett Ralston Front Office Manager

4

very nice

Everyone

Very Nice to stay in. Keep it up. Good location . Definitely I will return to this hote in Th future

By on Aug 9, 2016

Review comment responded on Jan 1, 1970

Thank you for sharing your experience, we look forward to welcoming you back on a future visit. Sincerely, Garrett Ralston Front Office Manager

4

the hotel could be a bit cleaner

Everyone

This hotel is a bit older and could benefit from some updates. That's not a big deal, if it's clean and well maintained. The carpet was stained in several places (hallways) and there was litter in the landscaping out front. Our room smelled musty (the windows were open, I assume to air it out), there was dust/dirt in the corners of our room and the coverlet on the bed was stained. I expect to pay a premium for the convenience of being so close to the airport; but this room was overpriced by quite a bit. I usually stay in mid-range hotels (Radisson, Marriott), and am willing to pay a little more than I would at a Motel 6 or similar hotel. I don't expect the amenities of the Ritz Carlton; but I do expect the property to be clean and well maintained. This room would have been a little over-priced if the property had been clean and well maintained; given that it wasn't, it was way over-priced. If I had booked the room myself, I would have seen the reviews. Lesson learned.

By , from Ohio on Jul 31, 2016

Review comment responded on Jan 1, 1970

Thank you for taking the time to share your experience and 4 star review. We are working hard during our peak summer season to maintain the carpets in the room as best as we can and as we can gain access to our rooms in a timely manner. We do apologize for not meeting your expectations and hope you took the time to speak with our team so we could do our best to make it right for you while you were staying with us. Sincerely, Garrett Ralston Front Office Manager