The staff are awesome!
The gentleman at the front desk was extremely friendly and connected on a personal level noticing my home town on my license. Very good customer service.
Had a wonderful experience. My second visit this month.
The water in the shower could have been hotter.
Very clean room, great bedding and towels. Breakfast had many options.
The staff at this location goes above and beyond. The room was comfortable and clean. I would definitely return!
I would have preferred to be able to check in via my phone without having to be close to the receptionist and use their pen. This area was regarded Critical for COVID.
A bit old and need some upgrade, best western franchise hotel is not consistently good, some are too old and shouldn’t be listed as the brand name hotel.
staff was friendly. But my room faced the front very noisy. IT was or is close to main highway, people didn't care what time it was when coming in or out slamming doors . Had a barking dog barked from early evening till i called after 10:30 at nite. NOT PLEASENT.
Easy access. Clean room. I felt safe there.
Quiet. Rooms were clean. Beds were comfy.
Clean and well kept. Staff was very friendly. Breakfast was well stocked.
It was ok. Average I guess. Old property but clean. Like the fact there was always someone at front desk
Friendly customer service. Overall clean room. Recommend hotel.
Located 1.8 mi (2.9 km) from Hancock Shaker Village, Best Western Plus Berkshire Hills Inn & Suites is within a 10-minute drive of other popular attractions like Bousquet Ski Area. This 59-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free buffet breakfast is served each morning from 6:30 AM to 10:30 AM.
37-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.
Guests of Best Western Plus Berkshire Hills Inn & Suites enjoy a gym, free WiFi in public areas, and conference space. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
The staff are awesome!
The gentleman at the front desk was extremely friendly and connected on a personal level noticing my home town on my license. Very good customer service.
Awesome, it is so great to hear this feed back. Thank you Jeffery.
Had a wonderful experience. My second visit this month.
Mark to great to hear see you next time!
The water in the shower could have been hotter.
This is the first response I have hear about this, we will make sure everything is working up to code thank you for the great score
Very clean room, great bedding and towels. Breakfast had many options.
Stephen,Thank you for staying with Best Western Plus Berkshire Hills Inn & Suites. We appreciate your comments on our breakfast options and room amenities.We hope you will stay with us again if your travels bring you back to the Berkshire region.Warm Regards,
The staff at this location goes above and beyond. The room was comfortable and clean. I would definitely return!
Thank you Lawrence, it was great having you here with us. Hope you had a safe trip home, see you next time.
Thank you Mark Hope you are having a great day
I would have preferred to be able to check in via my phone without having to be close to the receptionist and use their pen. This area was regarded Critical for COVID.
Dear Kathy, Thank you for staying with us while you were in the Berkshires. While we do not have mobile check-in yet, it is something we are working on. Sincerely,
A bit old and need some upgrade, best western franchise hotel is not consistently good, some are too old and shouldn’t be listed as the brand name hotel.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.We hope you will come back and see us again soon.
staff was friendly. But my room faced the front very noisy. IT was or is close to main highway, people didn't care what time it was when coming in or out slamming doors . Had a barking dog barked from early evening till i called after 10:30 at nite. NOT PLEASENT.
Thank you so much! Love to see reviews like this. I hope you have a great day