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Recent guest reviews

The room was clean, the room setting is nice, what I did not like was the property could use an upgrade and cleaning where the stairs are, also the bed frames where very squeaky-noisy, and the carpet has some smell, but otherwise, it was good.

Tv problems, dirty shower hair on walls, lites burned out entry door stuck hard to get out staff rude maintenance did under stand English unable to do repairs never again over price for nasty place they did not have many guest I see why plus tv small with loud noise coming from it other guess were unhappy they were complaints

Rooms were a mess, no maid service on second day. Towels had to be picked up from front desk 1/8 mile from room. seedy element and environment.

I liked that there are a lot of parking spaces at night and it was really quiet. I didn’t like that the front desk lady that evening when I checked in was not friendly and she seemed upset when checking us in. Also when we went to our room, there were only 2 towels but I paid for 2 extra people and when I asked for 2 extra towels, the front desk asked me to go back to the front to get them which was a hassle.

I booked a room that did not have a microwave or refrigerator, was not a smoke free room (people literally were getting high outside our bedrooms), mold on bathroom ceilings, pillows on beds were old and dirty, ants throughout the bathroom, old vomit on vanity area floor, no seal around bedroom door, and housekeeping NEVER came to clean the room in the 2 days we were there!

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Clean, normally quiet, convenient and the front desk personnel are always accommodating.

First thing they hold a deposit for more than three days second thing I was on the second floor far away from my vehicle he didn’t work had to go back to get Transferred to a different room closer to my vehicle and keys that work

I booked a hotel here. I went to the Hotel and they were closed.

Well... The bathrooms FAN DID NOT WORK. Whats the POINTE* ( pun intended) It was terrible not having ventilation in the bathroom.

This property is OK couldn’t get the heater to turn on you could hear people walking around upstairs and outside will not be back

This place is clean and affordable I did not lime te receptionist an asian young lady with a nasty attitude but another staff member was incredibly friendly and that made it up his name is JR is a gentleman and has customer service heart. The other young lady needs to do something else. I wanted to stay an extra week but didnt because of her.

S Airport Blvd South San Francisco CA

Hotel highlights

  • Free WiFi in public areas
  • Free parking

Park Pointe Hotel places you within a 15-minute drive of popular attractions such as Cow Palace and Moscone Convention Center. This 217-room hotel welcomes guests with conveniences like free self parking, a conference center, and express check-out.


Rooms

Park Pointe Hotel's 217 rooms provide phones, ironing boards, and desks. Guests can expect to find 32-inch TVs with cable channels. Hair dryers are also included.


Property features

Renovated in 2019, Park Pointe Hotel offers free WiFi in public areas, a conference center, and express check-out. Free parking is included with your stay. The front desk has multilingual staff that can help with luggage storage, and offer advice about sights and eateries nearby. Additional amenities include a fireplace in the lobby, a ballroom, and a garden.

Room options

Deluxe 2 Beds - Not Park n Fly

2 Double Beds | Sleeps 4

Deluxe Queen Room - Not Park n Fly

1 Queen Bed | Sleeps 2

Guest reviews for Park Pointe Hotel

Everyone (31) Couples (8) Family (11)
4
Family

The room was clean, the room setting is nice, what I did not like was the property could use an upgrade and cleaning where the stairs are, also the bed frames where very squeaky-noisy, and the carpet has some smell, but otherwise, it was good.

By on May 8, 2022

1
Everyone

Tv problems, dirty shower hair on walls, lites burned out entry door stuck hard to get out staff rude maintenance did under stand English unable to do repairs never again over price for nasty place they did not have many guest I see why plus tv small with loud noise coming from it other guess were unhappy they were complaints

By on May 2, 2022

2
Everyone

Rooms were a mess, no maid service on second day. Towels had to be picked up from front desk 1/8 mile from room. seedy element and environment.

By on Apr 25, 2022

2
Everyone

By on Jan 16, 2022

4
Family

I liked that there are a lot of parking spaces at night and it was really quiet. I didn’t like that the front desk lady that evening when I checked in was not friendly and she seemed upset when checking us in. Also when we went to our room, there were only 2 towels but I paid for 2 extra people and when I asked for 2 extra towels, the front desk asked me to go back to the front to get them which was a hassle.

By on Nov 2, 2021

1
Everyone

By on Oct 18, 2021

Review comment responded on Feb 16, 2022

Thank you for staying Park Pointe Hotel. We appreciate your feedback.

2
Family with small children Partner Couples

I booked a room that did not have a microwave or refrigerator, was not a smoke free room (people literally were getting high outside our bedrooms), mold on bathroom ceilings, pillows on beds were old and dirty, ants throughout the bathroom, old vomit on vanity area floor, no seal around bedroom door, and housekeeping NEVER came to clean the room in the 2 days we were there!

By on Sep 22, 2021

Review comment responded on Sep 25, 2021

Thank you for staying Park Pointe Hotel. We sincerely apologize that your experience with us is not to your satisfaction. Rest assured that we will continuously do our best to always improve so we can accommodate you better in the future. I do hope that you will allow us to welcome you back and give us another opportunity to make it up to you. Hope to see you soon!

4
Everyone

By on Jul 23, 2021

3
Everyone

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By on Mar 15, 2021

Review comment responded on Apr 7, 2021

Thank you for staying Park Pointe Hotel. We appreciate your feedback.

5
Everyone

Clean, normally quiet, convenient and the front desk personnel are always accommodating.

By , from Los Angeles on Aug 30, 2020

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