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Park Pointe Hotel

2.0 out of 5.0

Recent guest reviews

Don’t let the fancy name fool you. The staff was extremely unprofessional both in dress and attitude, the toilet flushed every 10 minutes on its own, there was no hot water in the room so we were forced to take cold showers, we had 2 pillows for 2 people that were paper thin and the blankets were as thin as sheets of paper. Overall bad and very frustrating experience for the price of $140 per night. Will not return or recommend to anyone.

When I checked in they gave me a room that was already occupied; very embarrassing. I had to load my bags back into my car and return to the front desk. The second room they gave me hadn't been made up. I had to load my bags back into the car and return to the front desk. The next day I returned late (after 8:00 PM) and my room hadn't been made up. I called the front desk and a woman with a difficult to understand foreign accent said that I had to leave a "please make up room" card outside my door when I wanted to have the room made up. I looked all over my room for such a card and none existed. The next day I returned to my room and my room key didn't work. I had to go to the front desk to get a new one. Just a lot of frustrations all week long. Regards, Garrett

Horrible. Waited 20 minutes for someone to even show at the check in desk. Employees were having an altercation three doors down, room was not even locked when I got to it, and the rain was coming in under the door. Worst hotel I have ever been to.

Front desk is very accomodating. The property is old but inside the room is ok and clean

The UPDATED rooms are great however you might not get one. Quite honestly the hotel itself is sufficient, no trash, bugs, its all good. The staff was my only issue, I do not need to be treated like royalty but to be treated like a human being would be nice! I was quite appalled!

Poor shuttle bus service that driver told you he was not the one (hotel name/sign not on his bus) and kept me waiting for more than 45 minutes. Had to call hotel to find out he was actually the one. The room looks new but bed is bad and noise when just sitting on it. Dirty towel was left behind the bathroom door with no fresh towels. They sent new ones after informing front desk. Not going to come back here again.

Front desk was super friendly and helpful during check in and out!

Clean comfortabe room. Near the airport with easy access to SF.

Not good. Charged so much and they don't keep drinking water in room. No hot water in the sink. Leaky shower. No paper towels in coffee table and it was dirty

Clean hotel- clise to airport. Offers shuttle to airport. Friendly staff.

This was more like a motel. Kind of sleezy I never like driving my car up to my outside room door....

Yes, renovated rooms. Well located near the airport and shuttle service

Outside looks terrible. Inside the rooms r great and updated. Bathroom tiled well, beds firm and clean. Inexpensive, good for thrifty traveler.

Fortunately and unfortunately it’s both near the airport and the freeway so it’s noisy.

Only good thing about this hotel is that is it very near to SFO airport. If you have other options do not choose this Hotel.

No Breakfast and the attached restaurant is not that good. If you do not need any food, then it is pleasant and convenient.

I loved this hotel. the location is like 20 min from the main city. i only paid 12 bucks with uber. the room was remodel and clean very comfortable.

Hotel is pretty outdated. First room they tried giving me was dirty and smelled of cigarettes. They’re also very stingy with the towels

AC/ Heater is slightly noisy, elevator broken, internet is ok, there was 1 single stran of hair on the bed , price is ok

245 S Airport Blvd South San Francisco CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Park Pointe Hotel places you next to South San Francisco Convention Center and within a 3 miles (5 km) of San Francisco Bay. This 285-room hotel has conveniences like a restaurant, free in-room WiFi, and free self parking.


Dining

Enjoy a bite to eat at King Sun, the hotel's onsite restaurant.


Rooms

Guests can enjoy cable TV and stay connected with free WiFi. Other standard amenities include a hair dryer, a phone, and an ironing board.


Property features

Renovated in 2017, Park Pointe Hotel offers free WiFi in public areas, conference space, and free newspapers. There's free parking, as well as a free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include a garden, a banquet hall, and a TV in a common area.

Room options

Standard 2 Double Beds Parking Access - not park n fly (Awaiting Renovation)

Full 2 | Sleeps 4

Deluxe 2 Double Beds- Not Park n Fly (Newly Remodeled)

Full 2 | Sleeps 4

Deluxe 2 Double Beds Garden View- Not Park n Fly (Newly Remodeled)

Full 2 | Sleeps 4

Standard Queen Garden View – not park n fly (Awaiting Renovation)

Queen 1 | Sleeps 2

Guest reviews for Park Pointe Hotel

Everyone (29) Couples (1)
1
Partner Couples Business Business Travelers

Don’t let the fancy name fool you. The staff was extremely unprofessional both in dress and attitude, the toilet flushed every 10 minutes on its own, there was no hot water in the room so we were forced to take cold showers, we had 2 pillows for 2 people that were paper thin and the blankets were as thin as sheets of paper. Overall bad and very frustrating experience for the price of $140 per night. Will not return or recommend to anyone.

By on Feb 15, 2019

Review comment responded on Feb 26, 2019

Thank you for staying Park Pointe Hotel. We're disappointed to hear that you were not satisfied with your experience with us. We are dedicated to providing our guests with quality service, and we regret we couldn't better accommodate you. We hope for the opportunity to share a more positive experience in the future!

1
Everyone

When I checked in they gave me a room that was already occupied; very embarrassing. I had to load my bags back into my car and return to the front desk. The second room they gave me hadn't been made up. I had to load my bags back into the car and return to the front desk. The next day I returned late (after 8:00 PM) and my room hadn't been made up. I called the front desk and a woman with a difficult to understand foreign accent said that I had to leave a "please make up room" card outside my door when I wanted to have the room made up. I looked all over my room for such a card and none existed. The next day I returned to my room and my room key didn't work. I had to go to the front desk to get a new one. Just a lot of frustrations all week long. Regards, Garrett

By on Jan 14, 2019

Review comment responded on Jan 25, 2019

Thank you for staying Park Pointe Hotel. We apologize for the inconvience during your stay. We hope you'll give us another chance and stay with us again on your next trip to San Francisco!

1
Everyone

Horrible. Waited 20 minutes for someone to even show at the check in desk. Employees were having an altercation three doors down, room was not even locked when I got to it, and the rain was coming in under the door. Worst hotel I have ever been to.

By on Jan 10, 2019

Review comment responded on Jan 10, 2019

Thank you for staying Park Pointe Hotel. Please accept my sincere apologies for such a disappointing stay.

4
Everyone

Front desk is very accomodating. The property is old but inside the room is ok and clean

By on Jan 9, 2019

Review comment responded on Jan 10, 2019

Thank you so much for your kind review. We absolutely love the feedback regarding your recent stay with us. We look forward to your next visit.

3
Everyone

The UPDATED rooms are great however you might not get one. Quite honestly the hotel itself is sufficient, no trash, bugs, its all good. The staff was my only issue, I do not need to be treated like royalty but to be treated like a human being would be nice! I was quite appalled!

By on Dec 17, 2018

Review comment responded on Dec 29, 2018

Thank you for staying Park Pointe Hotel. We appreciate your feedback. We are glad that you like our newly renovated room. We apologies for that we wiil make sure that we will address this to our staff. We look forward to welcoming you back again soon!

1
Everyone

Poor shuttle bus service that driver told you he was not the one (hotel name/sign not on his bus) and kept me waiting for more than 45 minutes. Had to call hotel to find out he was actually the one. The room looks new but bed is bad and noise when just sitting on it. Dirty towel was left behind the bathroom door with no fresh towels. They sent new ones after informing front desk. Not going to come back here again.

By , from WA, US on Dec 6, 2018

Review comment responded on Dec 8, 2018

Thank You for staying Pak Pointe Hotel. We apologies for that inconvenience.I would like to assure you that we are discussing these matters with the appropriate teams. Again, please accept our deepest apologies for these inconveniences.We hope to welcome you back and convince you completely about our service and quality.

5
Everyone

Front desk was super friendly and helpful during check in and out!

By on Dec 2, 2018

Review comment responded on Dec 8, 2018

Thank you fore staying Park Point Hotel. We appreciate your feedback.Every one of us strives to exceed our guest's expectations every day and I am very pleased to read that we have managed to do so during your recent stay.We are welcoming you back to stay with us again.

4
Everyone

Clean comfortabe room. Near the airport with easy access to SF.

By on Nov 30, 2018

Review comment responded on Dec 1, 2018

Thank You for staying Park Pointe Hotel. We appreciate your feedback. We are so glad that you comforable during your stay with us. We hope that you return for many more in the future!

4
Everyone

By on Oct 24, 2018

Review comment responded on Oct 25, 2018

Thank you so much for staying Park Pointe Hotel. We appreciate your feedback.

2
Everyone

Not good. Charged so much and they don't keep drinking water in room. No hot water in the sink. Leaky shower. No paper towels in coffee table and it was dirty

By on Sep 19, 2018

Review comment responded on Sep 20, 2018

Thank you for staying Park Pointe Hotel. We are sorry for the inconvenience but we do believe that we are the must reasonable rate in this area. Have a wonderful day!