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Recent guest reviews

First i would like to say the room we stayed in was spacious enough for my family of 5. It had everything we needed. Price was amazing. Any questions we had were answered. Enjoyed our stay. The only things i would say needed some help was the cleanliness in the hallways and elevator, and how welcoming and friendly the staff at front desk are. Not sure if they are understaffed or not but that would've made it 5 stars for me.

TV was not working properly & neither was the toilet.

Beds were clean, what I didn’t like was the shower didn’t work. Water barely came out of faucet. Black out curtains were torn from top to bottom. Elevator was filthy, hallway looked like they hadn’t been cleaned in days. Lobby area was dirty also.

Property is run down and things look old. The wall paper is coming off the walls in the hallways. The property is currently going through renovation. The area where it is located looks shady. It backs up to neighborhood and there are a lot of homeless people walking around. Although the homeless are seen throughout the city.

Room was not clean, i reported 2 times and it was never cleaned

They change our room two times and the bed sheets were durties and full with stain. The front desk guy were sarcastic and rude.

I’m a local resident so I needed to getaway from my hectic life. This isn’t my first time staying at this particular establishment but the new management really trying to make it better for everyone. If your local resident and wanting to stay at this hotel I would like to give a warning that there is a $250 incidental Charge because this was due to the new management that took over this hotel. apparently the previous management didn’t do a good job running the hotel and the new management just wants to make sure it’s running properly and then it has respect. In terms of my room my room was very comforting and relaxing. The staff was wonderful and they really seem to care. I would recommend this hotel to anyone despite my warning.

1st room we were given had a smell of smoke, dinginess and urine. We requested a new room, staff was awesome, apologized and placed us in a different room with no problems. We didn't turn on the tv until we returned to the room, but discovered the remote didn't work. We called the front desk to let them know, luckily we really didn't watch tv. But next wl morning when I went to use the hair dryer, that also didn't work, so I ended up leaving the hotel with damp hair... I was very disappointed with this location

I stayed there for two nights and overall my stay was impeccable. My only complaint was the Wi-Fi not able to be working but other than that my stay was a complete dream.

The hotel staff was supportive but Manager was not accessible for complaints.

it was a nice hotel nice location clean rooms comfortable bedding overall I would stay here again

I went to San Antonio with my family o visit UTSA and I cannot think of a better hotel to stay in. it was comfortable, had a great breakfast, and my room was AMAZINGLY CLEEN

The hotel was nice. The location was great - sitting right on I-10 and not too far from I-410. We were on the 4th floor and it smelled of smoke by the elevator. The air conditioner was really loud, especially at night when trying to sleep. The housekeeping did not clean well. The breakfast was ok. Will probably upgrade to another hotel next time we stay.

The room was clean and quiet, even though it was on the first floor near an exit way. The pool though was a disappointment as it was much smaller than it appears in the photos. It was close to the highway and airport but remote from anything to do. Overall a pleasant stay.

Spencer Lane San Antonio TX

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free uncovered self parking
  • Outdoor pool

Located 1.6 mi (2.5 km) from Wonderland of the Americas Mall, Holiday Inn Express & Suites San Antonio NW - Medical Area, an IHG Hotel is within a 10-minute drive of North Star Mall. This 80-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free on-the-go breakfast is served each morning from 7:00 AM to 9:00 AM.


Rooms

Holiday Inn Express & Suites San Antonio NW - Medical Area, an IHG Hotel's 80 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are other standard amenities.


Property features

Guests of Holiday Inn Express & Suites San Antonio NW - Medical Area, an IHG Hotel have access to an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Standard Room

1 King Bed | 1 Queen Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking (Leisure)

1 King Bed | Sleeps 2

Executive Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 2

Guest reviews for Holiday Inn Express & Suites San Antonio NW - Medical Area, an IHG Hotel

Everyone (11) Couples (9) Business (2) Family (10) Other (2)
4
Family Family with small children Family

First i would like to say the room we stayed in was spacious enough for my family of 5. It had everything we needed. Price was amazing. Any questions we had were answered. Enjoyed our stay. The only things i would say needed some help was the cleanliness in the hallways and elevator, and how welcoming and friendly the staff at front desk are. Not sure if they are understaffed or not but that would've made it 5 stars for me.

By on Apr 5, 2021

Review comment responded on Apr 5, 2021

Hello Anonymous, I thank you for your review of our property. I thank you for being our guest. It is very nice to hear that you had a pleasant stay at our property. I will make sure to share your comments with our entire team. We look forward to your future visit.

3
Family with small children

TV was not working properly & neither was the toilet.

By on Mar 19, 2021

Review comment responded on Mar 19, 2021

Hello Anonymous, I thank you for your review of our property. I thank you for being our guest. I am, however, very sorry to hear that you did not have an exceptional stay at our property. I sincerely apologize to you on behalf of myself as well as our entire team. I do, however, thank you for bringing your concerns to our attention so they can be addressed. Again, my sincerest apologies to you.

1
Family

Beds were clean, what I didn’t like was the shower didn’t work. Water barely came out of faucet. Black out curtains were torn from top to bottom. Elevator was filthy, hallway looked like they hadn’t been cleaned in days. Lobby area was dirty also.

By on Mar 15, 2021

Review comment responded on Mar 15, 2021

Hello Anonymous, I thank you for your review of our property. I thank you for being our guest. I am, however, very sorry to hear that you did not have a pleasant stay at our property. I sincerely apologize to you on behalf of myself as well as our entire team. I do, however, thank you for bringing your concerns to our attention so they can be addressed. Again, my sincerest apologies to you.

3
Everyone

By on Mar 3, 2021

Review comment responded on Mar 18, 2021

Hello Anonymous, I thank you for your rating of our property. I thank you for being our guest.

1
Family with small children

Property is run down and things look old. The wall paper is coming off the walls in the hallways. The property is currently going through renovation. The area where it is located looks shady. It backs up to neighborhood and there are a lot of homeless people walking around. Although the homeless are seen throughout the city.

By , from Dallas on Mar 13, 2020

3
Everyone

By on Feb 2, 2020

3
Family with small children Family

Room was not clean, i reported 2 times and it was never cleaned

By on Jan 20, 2020

1
Partner Couples

They change our room two times and the bed sheets were durties and full with stain. The front desk guy were sarcastic and rude.

By , from San antonio on Nov 10, 2019

Review comment responded on Dec 27, 2019

It is unfortunate that you had an experience we do not want to read about. We hope to have a future opportunity.

2
Everyone

By on Jul 13, 2019

Review comment responded on Jul 16, 2019

We hope to meet your needs on your next visit. We strive to deliver the service all guests expect. Thank you for your feedback.

5
Everyone

By on Jun 22, 2019

Review comment responded on Jul 9, 2019

Thank you for taking the time to tell us about your experience at Holiday Inn Express SAN ANTONIO NW-. We hope that you will give us the opportunity to serve you again in the future.

Holiday Inn Express & Suites San Antonio NW - Medical Area, an IHG Hotel

102 Spencer Lane, San Antonio, TX 78201
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