Granted it was spring break weekend, the staff was overworked and rude. Our room had exposed wires missing from the missing smoke detector on the ceiling. There was Saran Wrap on the wall covering some kind of vent. The vanity lights didn’t work in the bathroom and only had light from the shower light. Only one bed was made up by housekeeping and all of our towels were taken. When I called to say the towels were gone I was interrupted saying they were in the dryer and would be brought up when ready. Two hours later we still didn’t have towels. I went to the front desk and the man was on the phone saying “yeah yeah they are right here”. I explained to him about the smoke detector and the vanity lights. He said to play with the switches next to the vanity. I said I didn’t have switches. The pool was another issue. There were no guidelines and the pool was packed. Kids doing cannonballs into the hot tub. No supervision or enforcement of rules. Finally, the lack of security. The back door by the pool was constantly open because they said the fob didn’t work. For $150/night... needless to say I wasn’t happy.
Close to All San Antonio’s Main Destinations and has everything you need!
Great place to stay, extremely friendly and courteous staff, hot complimentary breakfast every morning And clean room and building. It was also tucked away from main roads which I liked and very close to a mall and many stores/restaurants. Will definitely stay here again!
It was not the fanciest or updated hotel, BUT it was clean with spacious rooms. The hotel staff was incredibly friendly and accommodating! Good, hot breakfast with options such as waffles, eggs, sausage and oatmeal along with cereal and muffins. Would definitely go back.
It was just ok. Seemed a little rundown. The blackout curtains were dirty and had paint on them. There was something smeared all over the air conditioner flap. One of the remote controls was covered in tape. We had a suite and there was only one small trash can for the entire room. There was also mold growing on the side of the tub. When we also took the extra blanket out of the closet we opened it up and dirt and debris fell out of it. The pool area needs attention. Chipping paint from around the windows was laying on the ground. Gym equipment was also not in proper working order. One night when we came back people had layed dirty smelling towels in the hall and the next morning they were still laying there. That room was on the first floor near the lobby. The staff at the front deak were friendly. I would not stay here again.
Everything was great. The staff very professional and friendly. Rooms very clean. We will be back.
While the staff was nice I have to tell you a few things that were disappointing. The first night my room was so hot, the air condition did not work. I move to a new room the second night and the air worked however the shelves were dusty and the room was not clean. I stayed 4 nights, I went to breakfast and the toaster was broke and had been broke for a while I was told. The hot food was cold and the fruit looked nasty. All these things are easy fixes.
Perfect place to stay during my daughter’s Air Force graduation!! Clean, comfortable and an ideal location close to a mall and not far from the base. Definitely recommend!!
We were there for BMT graduation. Staff was AWESOME. They even open early for breakfast on Thursday so we could eat at 5am before The Airmen Run. Room was clean and comfortable. We travelled with 3 kids and they had a crib already set up in our room when we arrived. It was close enough to the Base and plenty of places to eat. We stayed for 5 days and have no complaints. Great Experience!
Staff accommodating and friendly. Rooms clean and comfortable. Wi-Fi signal could bd stronger.
Super comfort and clean. Delicious breakfast.
We stayed for 4 days while our son Graduated BMT. The hotel was comfortable and exactly what I expected for the price. It does need a deep cleaning ( me just being a clean freak ) but the beds and bathroom were clean and comfortable which was all I cared about as we weren’t spending time in hotel other than to sleep. My daughter forgot her toothbrush and the staff brought one up plus toothpaste, free of charge. Breakfast is standard eggs, sausage, bagels, cereal, fresh fruit, yogurt. Plenty of on the go options like muffins and danishes as well. Fitness center was clean as was pool and hot tub. Very kid friendly. All in all, a good experience and we would stay again if in area.
I have stayed at many Comfort Suites and have always had a good experience, but was disappointed this time. From the outside large pipes sticking out of the building made siren like noisy frequently, night and day. From the inside, our room was on the 2nd floor, the noise coming from the room above us sounded like jumping and running, and did not subside until after 3am.
Room was dirty, smelly at time of check-in. The tub faucet was steadily pouring water out when we checked in. The next day when maintenance tore it apart, it took hoursbefore theyfixed it. The pool ventilation system stopped working on day two. It worked fine on day one and we swam with no issues on day one. On day two, two of my children ended up with respiratory issues and swollen, red, puffy, inflamed, hot to the toucheyes. At least two guests complained to the hotel staff prior to me complaining. The employee I spoke with was apologetic, explained the ventilation system was out that day, and he then went and closed the pool. My children's injuries warranted a visit to the ER. The next day, I got a call from the rude hotel manager. He said I was a liar and so was his employee. He refused to accept any responsibility. He said he already reopened the pool without even speaking with maintenance. We stayed months ago with no problems. This time was awful. I will not recommend this hotel to anyone.
Not clean. Pictures on Internet are not how rooms actually look. Glass door inside room hadn't been cleaned in a long time. Nasty. Carpet needs to be replaced. Bathtub was dingy and needs updating. Baseboards nasty in bathroom. Holes in wall from shower curtain replace. Beds very uncomfortable. Not great area of town. Rub dripped all night. Told hotel front desk at checkout and response was "ok, I'll let them know". Would never recommend this to anyone. Disappointed in previous reviews that suggest this place. Needs major cleaning and updating.
Rooms are dark and in need of minor repairs. Decent breakfast. Not far from sea world but others are closer.
Stayed here for a few nights; everything was fine and I recommend the place. It's not a luxury hotel, but it's clean, comfortable, and modern.
Our experience was great the staff was friendly and very helpful.
Located in West San Antonio, Comfort Suites Near Seaworld is 1.3 mi (2 km) from Ingram Park Mall and within a 10-minute drive of Wonderland of the Americas Mall. This 75-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
All 75 accommodations afford space to spread out with a separate bedroom and living rooms. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Other standard amenities include sofa beds, microwaves, and refrigerators.
Guests of Comfort Suites Near Seaworld have access to an indoor pool, a gym, and a spa tub. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include free WiFi in public areas, a meeting room, and a business center.
Granted it was spring break weekend, the staff was overworked and rude. Our room had exposed wires missing from the missing smoke detector on the ceiling. There was Saran Wrap on the wall covering some kind of vent. The vanity lights didn’t work in the bathroom and only had light from the shower light. Only one bed was made up by housekeeping and all of our towels were taken. When I called to say the towels were gone I was interrupted saying they were in the dryer and would be brought up when ready. Two hours later we still didn’t have towels. I went to the front desk and the man was on the phone saying “yeah yeah they are right here”. I explained to him about the smoke detector and the vanity lights. He said to play with the switches next to the vanity. I said I didn’t have switches. The pool was another issue. There were no guidelines and the pool was packed. Kids doing cannonballs into the hot tub. No supervision or enforcement of rules. Finally, the lack of security. The back door by the pool was constantly open because they said the fob didn’t work. For $150/night... needless to say I wasn’t happy.
Close to All San Antonio’s Main Destinations and has everything you need!
It means so much to have earned your business. We appreciate the feedback regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,
Great place to stay, extremely friendly and courteous staff, hot complimentary breakfast every morning And clean room and building. It was also tucked away from main roads which I liked and very close to a mall and many stores/restaurants. Will definitely stay here again!
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
It was not the fanciest or updated hotel, BUT it was clean with spacious rooms. The hotel staff was incredibly friendly and accommodating! Good, hot breakfast with options such as waffles, eggs, sausage and oatmeal along with cereal and muffins. Would definitely go back.
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!
It was just ok. Seemed a little rundown. The blackout curtains were dirty and had paint on them. There was something smeared all over the air conditioner flap. One of the remote controls was covered in tape. We had a suite and there was only one small trash can for the entire room. There was also mold growing on the side of the tub. When we also took the extra blanket out of the closet we opened it up and dirt and debris fell out of it. The pool area needs attention. Chipping paint from around the windows was laying on the ground. Gym equipment was also not in proper working order. One night when we came back people had layed dirty smelling towels in the hall and the next morning they were still laying there. That room was on the first floor near the lobby. The staff at the front deak were friendly. I would not stay here again.
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.
Everything was great. The staff very professional and friendly. Rooms very clean. We will be back.
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!
While the staff was nice I have to tell you a few things that were disappointing. The first night my room was so hot, the air condition did not work. I move to a new room the second night and the air worked however the shelves were dusty and the room was not clean. I stayed 4 nights, I went to breakfast and the toaster was broke and had been broke for a while I was told. The hot food was cold and the fruit looked nasty. All these things are easy fixes.
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
Perfect place to stay during my daughter’s Air Force graduation!! Clean, comfortable and an ideal location close to a mall and not far from the base. Definitely recommend!!
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.
Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.