Good
On Saturday night it was very noisy. We were on the 2nd floor right above the restaurant, party room. There was very loud music playing until after 10 pm. We could hear it very much in our room. Everything else was good.
wife was upset that there were no robes or slippers in the room that were advertised
Great location
The TV reception was poor and picture quality terrible. The facility wall paper was shabby and puckered. The room was clean but dated. The lights have very small switches in unintuitive locations making their usage difficult. The floors were dingy and felt purposely plain to ease the cleaning burden...and uncomfortable for me. The mattress was well worn. The staff was polite, well groomed, and friendly.
Everything was perfect except for the manager of the breakfast. I didn’t know breakfast was over and she had an attitude whilst telling me it was and checking to see if I had it with my stay. Everyone else was fine except her
We enjoyed our stay
Decent enough property. The check in experience was not good at all. It felt like the staff was inconvenienced we were there.
The location is perfect!
I booked through orbitz a 2 Queen size bed. Upon checking in I was told it’s sold out and I got a room with king size bed and sofa bed. I was told by the desk clerk that orbitz will always show it as available even if it’s not just to get a sell. That’s really disappointing to know since I book all my travels through orbitz. It’s something for me to note on my next booking. Besides not getting the room that we want, we noticed and sofa bed dirty. There were crumbs on the sheets and yellow stain. Had to call housekeeping who came and just brought linens which we changed and not them. The hotel did give us free parking. I guess that’s one good thing about it. I will still choose Marriot hotels because their beds are comfortable.
The friendliness of your staff was remarkable. They genuinely seemed happy to be there and to help. Very pleasant!
Oh it was just awful! There is a train that sound around 11 p.m. , 1.pm., 3 p.m. 4p.m. and 6 p.m. My husband did not wake but i was up all night! I was so dissappointed. I had saved and looked forward to this trip to see my kids at Cal Baptist University in Riverside Family Weekend for two months! This is absolutely not right and should be disclosed there are TRAINS :(((( . THEN TO MAKE it absolutely worse. They changed our room to the other side of the building and gues what at 6 a.m. Sunday mornign a HUGE LOUD Marathon race began at the base of our window. yes we were on the 12 story but megaphones and loudspeakers reverberate as well as lond rap music. I actually cried tears of sadness because even though i put my swim earplugs in , there was really no way to block it. So I spent $450 dollars on the saddest experience at the Marriot. Oh yeah and so Friday night there was Marijuana smoke in the elevator that was pretty bad too. I am a tutor at a Liberty Elementary school and kids have come to school who live the apartments stoned from second hand week smoke. It just couldn't have been more sad. We have stayed with Marriot so many times over the years and you always have been so great and trustworthy. I hope you will address these terrible issues.
It was very clean and even though it is under construction, the staff was great!
We have used this hotel for business travel for our employees and have been very happy. Hotel is clean and staff is accommodating.
Located in Downtown Riverside, Marriott Riverside at the Convention Center is adjacent to Riverside Convention Center and within a 5-minute walk of Fox Entertainment Plaza. This 292-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and a gym. Centrally located in Riverside, the hotel is connected to the convention center, and a short walk from Fox Performing Arts Center and Riverside Metropolitan Museum.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 6:00 AM to 10:00 AM.
Guests can expect to find WiFi and 55-inch Smart TVs with satellite channels and Netflix. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are other standard amenities. Housekeeping is available on request.
At Marriott Riverside at the Convention Center, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. Self parking is offered for USD 25.00 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a spa tub, meeting rooms, and conference space.
Good
Dear Valued Guest,We hope this email finds you well. On behalf of the entire team at the Marriott in Riverside, we would like to express our heartfelt gratitude for choosing to stay with us and for making your recent visit such a memorable one.We take immense pride in providing exceptional service and creating a comfortable and enjoyable environment for our guests, and it brings us immense joy to hear that you had a great experience during your stay. Your satisfaction is our top priority, and your kind words validate our efforts.We are thrilled to know that you found our hotel accommodations to your liking. Our team works diligently to ensure that our rooms are meticulously clean, well-appointed, and designed to meet the needs of our valued guests. Your positive feedback motivates us to maintain the highest standards of excellence.Moreover, we are delighted that our staff members left a lasting impression on you. We believe that genuine hospitality and personalized service can truly enhance our guests' overall experience. Your kind remarks will be shared with our team members, who will undoubtedly appreciate the recognition for their dedication and commitment to exceptional customer service.If there is anything else we can assist you with or if you have any specific suggestions for improvement, please do not hesitate to let us know. We greatly value your feedback as it helps us refine our services and exceed the expectations of future guests.Once again, thank you for choosing the Marriott in Riverside. We sincerely hope to have the pleasure of welcoming you back in the near future for another remarkable stay. If there is anything we can do to make your next visit even more enjoyable, please feel free to reach out to us.
On Saturday night it was very noisy. We were on the 2nd floor right above the restaurant, party room. There was very loud music playing until after 10 pm. We could hear it very much in our room. Everything else was good.
Dear Valued Guest,Thank you very much for your review, and we are glad you enjoyed your stay at Marriott Riverside at the Convention Center. However, we apologize for the discomfort caused by the noise from beneath you. We encourage our guests to reach out to us with any issue they encounter so we may have an opportunity to find a solution. Even with this inconvenience, it warms our hearts you found everything else about your visit great. It was a pleasure hosting you, and we look forward to welcoming you back.Sincerely,Karla AzaharGeneral Manager
wife was upset that there were no robes or slippers in the room that were advertised
Dear Valued Guest,It is great to see that you enjoyed your time with us overall, though we are sorry to hear of any concerns you may have faced with our offered in-room amenities. Your feedback will be kept in mind as we continue to improve, and we hope that you will allow us another chance to exceed your expectations soon!Sincerely,Karla AzaharGeneral Manager
Great location
Dear Valued Guest,Thank you for choosing Marriott Riverside at the Convention Center to host your stay. It is fantastic to hear that you found our location convenient for your needs and we trust your room was clean and comfortable. Please come back and see us again soon!Sincerely,Karla AzaharGeneral Manager
The TV reception was poor and picture quality terrible. The facility wall paper was shabby and puckered. The room was clean but dated. The lights have very small switches in unintuitive locations making their usage difficult. The floors were dingy and felt purposely plain to ease the cleaning burden...and uncomfortable for me. The mattress was well worn. The staff was polite, well groomed, and friendly.
Dear Valued Guest,Though we are pleased you enjoyed our dedication to cleanliness and friendly staff, we regret that other aspects of your visit fell below your expectations. Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction during your stay, as this will allow our team to take action and give our rooms the extra attention they deserve. We wish you well and hope you'll consider giving us another try someday.Sincerely,Karla AzaharGeneral Manager
Everything was perfect except for the manager of the breakfast. I didn’t know breakfast was over and she had an attitude whilst telling me it was and checking to see if I had it with my stay. Everyone else was fine except her
Dear Valued Guest, Thank you for reaching out to us. We're pleased to note that you enjoyed the majority of your experience, and we want you to know that we will be speaking with our team members to ensure courteous and professional service is provided at all times. It was truly a pleasure hosting you, and we hope to see you again in the future for another visit!Sincerely,Jasmine SmithDirector of Front Office Operations
We enjoyed our stay
Dear Valued Guest, Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon! Sincerely, Jasmine Smith Director of Front Office Operations
Dear valued guest, We hope this email finds you in high spirits. On behalf of the entire team at Marriott Riverside, I wanted to extend our heartfelt appreciation for choosing our hotel and for awarding us a perfect 5/5 rating for your recent stay.Your feedback means the world to us, and we are thrilled to know that you had an amazing experience at our property. Providing exceptional service and creating memorable moments for our guests is at the core of our values, and receiving a perfect rating from you is truly an honor.We are delighted that you enjoyed your time with us and that our facilities, accommodations, and service met your expectations. Your feedback serves as a great motivation for us to continually improve and deliver the best possible experience to all our valued guests.Should you ever plan another visit to Riverside or have any other travel needs, we would be absolutely thrilled to welcome you back. Please do not hesitate to reach out to us directly if there is anything we can assist you with or if you have any special preferences for your future stay.Once again, thank you for choosing Marriott Riverside and for taking the time to share your positive feedback with us. We look forward to serving you again and providing you with another outstanding stay in the future.Best Regards,