Although not perfect , I found the resort to (try )and be a great resort an A for effort ! But Location , Location location is beautiful ..staff friendly food was good generally . Hit or miss from time to time . Kid friendly , nice water park , wave pool . Casino was nice for the big kids ! I’ve been to this resort 4 out of 10 times on trips to punta Cana …1 of two that I have ever gone back to .. Rich, NJ
The property is lovely. However, the staff needs training on providing better services - “service with a smile” should be thought.
Everything I like, it was a good stay
Nelson, our Butler was outstanding! Always ready to help and make reservations and suggest things for us.
All the staff were quite friendly and helpful. Stayed at other Royaltons and this one is not my favorite but certainly was a nice week. My only dislike was the music being played at the Hideaway pool. Vulgar!!!
Beautiful ocean front property with swim up pools. Live entertainment and great service.
DO NOT WASTE YOUR MONEY. I spent 5 days there. I have been to hundreds of All inclusive Resorts. This is the worst one by far. I thought by spending a lot of money to go there i was going to have a great time but that was not the case. I hope this helps you from not making a bad decision like how i did. The food was horrible. It does not taste good. The cooks can not cook. The buffet was limited. They did not put any seasonings on the food. it Was not edible ..i got sick. They DO NOT HAVE any ginger ale. All the sodas are watered down. Please bring your own hot sauce. They only have tobasco hit sauce. They did not even have the option of Dominican Republic hot sauce and i was their country. Alcohol are watered down. They make your drinks with cheap liquor on purpose then have the audacity to show you that they have better Alcohol BUT want you to pay TOP $$$$ dollars after you already spent money. They were trying to charge me $100 for a small bottle of vodka, rum Hennessy, Bourbon whiskey. Then they charge you for wine. Also they served cheap beer.Bring your own straws. They do not give you any straws. You are not allowed to bring a hookah to smoke on the beach. They let sign a form before you get your room. I dont smoke hookah but can you imagine you can not smoke a hookah on the beach? They have so many restrictions. No speakers of any kind.. They make you sign a form stating that you will not use your speakers of any kind not even on the beach.
The property was beautiful and well maintained. Staff at the club beach bar was great. Food was good or average-typical of an all inclusive. Wait staff was horrible in all the restaurants.
Swim out rooms were amazing, really cool. Pools were clean and nice. Rooms were great. Service made me feel like everytime I asked for something that I was a burden. Tipping didn’t help, unless you tipped every single time. And COVID made it so you couldn’t serve yourself anything. Check in process was slow and very unwelcoming. I tried to get myself a beverage at checkin and was yelled at bc it was not self serve. But then no one served us.
I like everything about the place. The only thing i didn't care for was the food t the buffet
The front desk staff was always very professional and attentive to our needs. The room was clean (booked a King sized bed, got 2 queens instead) and adequate, we had a nice view of the center courtyard, which was nice. The restaurants, while ok, are typical cookie-cutter resort- decent, but nothing special- and the specialty restaurants alternate, which was annoying because we weren't available for some nights, closed others. The most frustrating part is getting your Covid test scheduled and done. The non-hotel staff that administer the test is not helpful and fail to guide you at each step.
Under staff also need to change food
I liked that the resort was very beautiful. The people were friendly, however I was very disappointed that the clubhouse was closed. I brought to small children that was looking forward to the clubhouse. Also I was a diamond plus member, yet I wasn't informed on all the perks that I had. The beach was amazing, the food not so much. Overall my kids had a blast.
The beach is clean and it’s patrolled by security and staff constantly for your safety. Great staff, they go above and beyond to make your stay enjoyable. Special thanks to our butler Valentine who made all of our reservations and checked up on us everyday. They need to improve on the food. We visited before the pandemic Dec 2019 and the quality of food has really gone down. Overall I would visit in the future when things return to normal.
It is a very nice hotel. We had an issue with our room 1294 that flooded due to hard rain, I asked that the room would be cleaned to avoid accidents with my children and that request was ignored, I think because it was a flooding should have a better process to insure all rooms get dried to avoid slips and falls.
Located in Bávaro, Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino is within 2 miles (3 km) of popular attractions such as Arena Gorda Beach and Punta Blanca Golf Course. This 317-room, 4.5-star property has 3 outdoor pools along with a full-service spa and a casino.
Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. There are multiple options for onsite dining with 10 restaurants, including Gourmet Marché, which specializes in international cuisine and serves lunch and dinner, and Zen Teppanyaki and Sushi with pleasing garden views. Savor a meal from the comfort of your room with 24-hour room service, get a quick energy boost at the coffee shop/cafe, and chat with other guests at the free daily manager's reception.
Guests can expect free WiFi and flat-screen TVs with satellite channels and pay movies. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free minibar items, furnished balconies or patios, and iPod docks.
Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino features a full-service spa, 3 outdoor pools, and a casino. You can put free valet parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this all-inclusive property include a free water park, a nightclub, and a children's pool.
Although not perfect , I found the resort to (try )and be a great resort an A for effort ! But Location , Location location is beautiful ..staff friendly food was good generally . Hit or miss from time to time . Kid friendly , nice water park , wave pool . Casino was nice for the big kids ! I’ve been to this resort 4 out of 10 times on trips to punta Cana …1 of two that I have ever gone back to .. Rich, NJ
Dear Jissel,Thanks for staying with us. We appreciate your feedback!Sincerely,
The property is lovely. However, the staff needs training on providing better services - “service with a smile” should be thought.
Dear Hyacinth,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Splash Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.Sincerely,
Dear Ramy,Thank you for your feedback. Sincerely,
Dear Kevin,Your review of Royalton Punta Cana is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bavaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,
Everything I like, it was a good stay
Dear Liliana, We really appreciated your comments! It gives us the opportunity to grow and continue to create far better services. We would like to extend our sincere gratitude for staying with us. We are thrilled to learn you enjoyed all our facilities. Knowing how incredible your experience was here made us happy! We would love to have the opportunity to welcome you shortly so that we can once again offer you an excellent service and continue creating the best experience for you. It was certainly a pleasure hosting you and we look forward to your return. Warm regards from paradise, Royalton Punta Cana Team.
Nelson, our Butler was outstanding! Always ready to help and make reservations and suggest things for us.
Dear Timothy, We would like to thank you for sharing on Expedia this review so kind about your stay. We are happy that we have exceeded your expectations and that our facilities and staff have contributed to a wonderful vacation at our hotel. It is a great pleasure to read how much you have enjoyed our resort. Our butlers go out of their way to please every single need of our guests. We are proud of this kind of service and there is nothing more heartwarming for us than to hear that our guests appreciate the effort. We are going to share your comments with Nelson. We are sure it will make him very happy! We are looking forward to the pleasure of welcoming you again to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Royalton Punta Cana Team.
All the staff were quite friendly and helpful. Stayed at other Royaltons and this one is not my favorite but certainly was a nice week. My only dislike was the music being played at the Hideaway pool. Vulgar!!!
Dear Nancy , We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,
Beautiful ocean front property with swim up pools. Live entertainment and great service.
Dear guest, We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,
Dear Rich,Your review of Royalton Punta Cana is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are always very grateful for our guest’s feedback and are particularly pleased that you were able to experience just what we aim to do so deeply: to deliver great and impressive service to all of our guests.We would love to have the opportunity to welcome you shortly so that we can once again offer you an excellent service and continue creating the best experience for you.Warm regards from paradise,