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Paradisus Punta Cana Resort All Inclusive

4.0 out of 5.0

Recent guest reviews

The Paradisus was beautiful! It reminded me of Hawaii! Our room was right near the beach. Other rooms are far from the beach, so I am pleased that we upgraded our room. There is a lot of walking, though, so be prepared for excercise. Food was good, and I liked that you could choose 3-4 restaurants for dinner because the buffet gets old after a few days. There was plenty of nightlife and shows to enjoy. We would definitely recommend the Paradisus Punta Cana!

We came to Paradisus Punta Cana to celebrate a friends wedding. The facilities and staff were wonderful and the wedding was beautiful. We stayed in a Junior Suite which was excellent and I'd see no reason to upgrade. The grounds and facilities are in immaculate condition and the staff was second to none and some of the friendliest people I've met. The dining was great and and the food choices were amazing. This place is world class and there is no need to pay attention to fear mongers. We brushed our teeth with the water, used the ice cubes, ate salads and fruits and had absolutely no health issues. This is definitely not a third world experience. Go enjoy the facilities, grounds and wonderful beaches, eat and drink like a king, and kick back and relax. It's a great vacation!!

Royal service worth the money , rooms were close to the beach and pool. Rooms for two days of the stay were not cleaned until very late in the day. Quite a number of servers and help did not understand English to well so it was difficult at times to order dinner or get drinks

Bad service by the bar workers, not many activities, it is very boring the hotel. They have excellent food and attention within the restaurants. In front of the Argentinean restaurant there is a bar where his service is very bad by two men who serve him. If you do not give money do not wanna pay attention and forget that quite expensive is paid for a customer feel dingy and as if it were bothering.

Rude staff, no food, drink service on beach, food sucks at the buffets, saw roaches in buffets, staff not friendly and attentive.

The hotel is beatif. Lots of foliage and natural beauty (being your mosquito spray). Our legs are covered in bites. The hotel is spread out over a large campus so expect to walk a lot or wait for trams (our experience was that if we waited we could be waiting upwards of 20 mins and we'd get eaten alive. So we walked a lot. If you have little ones make sure your room is close to the pool. Our check in experience was a nightmare. Our room wasn't ready, took over 6 hours. Given no water or drinks like paradisus in Mexico. You will not feel overly welcomed. I had to ask for cool wash clothes when I saw others were getting them. We expected this hotel to be equal to their resort in Mexico which is an A+. This is a C at best. The only friendly staff we encountered was the pool bar (Leandre made our trip). If you don't speak Spanish you will struggle. The English is quite poor. In Mexico we never had this problem (luckily we are fluent in Spanish). The service at the buffets is poor. You will wait a long time to be noticed and drinks may never come. The food is edible but not good. The reservation restaurants will only be available 1-3 nights or your trip depending k the length of booking. The restaurants were okay but not great. Think Outback Steakhouse not Ruth's Chris or morton's. Mexican was like most American chains. Teppan was subpar to Sakura. If your child has food allergies be prepared to ask a lot of questions (preferably in Spanish) because nothing is labeled.

Avoid at all cost, you have to make reservation for restaurants, and once they give you a place to eat it's. It even a time you like. For ex: dinner at 9pm. I noticed a lot of people were frustrated and upset!!! It's all-inclusive however you can try all the restaurant. If you're lucky you will get only 3 for a 7 night stay. The staff were not nice and seem always in a hurry. If you request something be prepared to wait several hours. The property is so big you need a tram to go from point A-B. The buffet is quite small and it's the same food everyday! Yuk..the bar can't even make a simple smoothie or lemonade. The resort credit is a scam! They give you a booklet coupon for the services they provide. For example to play in the casino they give you a $100 credit, but the catch is you have to front another $100 on top of a$100 or else you can't play. Also, once you check in a pair you with a rep who represents the timeshare, you think they want to help you because they're are extremely nice, the guy was like I'll hook you up with a room and I'll get you this and that and it never happen. Once we told him we didn't want any timeshare he seem to disappear and not even greet us. Be careful once you go to this resort!! I saw a big rat running across the restaurant, so now I know why they have so many cats on the property running all over the place.s

Nice hotel but, needs a mini lobby at the main hotel. We had consistent issues with the room keys not working and had to ride the train to the main lobby each time. Check in gets extremely hot due to being outside and waiting in line. Great beach!!

The room was conveniently located by the beach and restaurants. We took a short walk to get around, if we didn't feel like walking there were plenty of trolleys to get us around also. We had a fabulous family vacation.

The entertainment could've been a lot better! Although the stay there was amazing......be back soon:)

The hotel is poorly managed but the beach is gorgeous. We came for the beach not the restaurants and hotel amenities. Although the food was great because we were staying at the Royal service private beach and we were eating at the Royal service restaurant Calle La Palapa. Royal service is the way to stay at Paradisus Punta Cana

This was my first all inclusive type vacation and it was overall a great time. Free drinks at any of the resort bars and there was even a beach bar. The ocean water was so clear and blue and the perfect temperature for cooling off. The pool was warm but with a lot of shaded areas to hang out in all day and swim up to the bar. The staff always tried to go above and beyond and I highly recommend bringing at least $100 in 1's for tipping because it's hard to get change once you are there. The food tasted OK but I never felt good no matter what I ate. We only ate at the buffet however, because we didnt understand the whole "reservation" ordeal for the other restaurants--so I can't speak for those. I know they had Mexican, Italian, seafood etc. the buffet was the same everyday but nothing had labels and sometimes it was hard to guess what it was we were eating! The room was beautiful as well as the bathroom with a nice balcony for relaxing at night with the beers included in the mini fridge or coffee in the morning. The only thing wrong with the trip was overall lack of communication about how to set certain things up Also the hair dryer in the room only worked on "low" and short circuited if tried on "high". The shower sometimes didn't get hot either. Don't book a shuttle with coming2u as they refused to give us a return ride because we were "10 minutes late" although the only time they gave us was "3 hours before flight" and we were 3.5 hrs early.

The day we arrived we didn't even have a room. They moved us to a different hotel for a night. The first couple of days were disastrous. My husband's vocation was ruined because he only came for a weekend. My vocation was ruined because my husband and my parents were miserable. Although the beach is beautiful and the food is OK. If you are not staying at Royal Service room you are going to be very disappointed.

I visited from 6/1-6/4 everything was excellent my room was conveniently located near everything... Until the hotel claimed to be doing something special the day after we arrived haha low and behold they had something nice that also included a sales package that they are offering called the "Circle" however we were not there to think about spending more money on my vacation/birthday trip that took 2 hours out of my day that could have been spent on the beach and the buffet omg is horrible please please make reservations to the restaurants that are available for reservation the buffet had cold food and same selection of food everyday but other than that the facility's were immaculate

It was great and plan to come back with my whole family.

Staff was over the top excellent! All 8 of us would go back

However the booking with orbitz was horrible. They cheated me out of my vacation time and i had to pay an extra 500 dollars. My original reservation for for an all inclusive 3days to include airfare and ground transportation. Thank god i had a credit card otherwise I would have been sleeping in the streets with my disable child. Orbitz created a total nightmare. They booked me for only one hotel night and Mel me on the phone for hours before they made me pay more money . This is a short version .

Paradisus Punta Cana is definitely located on the best beach in Punta Cana! Crystal turquois waters and white sand for miles! We got the room upgrade for a Luxury Junior Suite and it was way worth it! If you are looking for a beachy tropical resort, this is the place! We will be back!!!!

The resort floods when raining. Checking in took us longer than 2 hours. We didn't get a room until around 4:30pm. In my opinion, this resort is overrated.

I have visited the D.R 7 times in 10 years. This was the first time that we did not have servers walking the beach with drinks, I was told that it was an upgradable options. We wanted to dine at a specific restaurant and that was explained to us that we would have to upgrade to eat there as well. I asked for grey goose vodka, guess what, once again an upgrade. But the staff really took the cake. On several occasions, I was asked if I spoke Spanish, I do, but continued to say that I did not. The staff was very rude and on several occasions, I and other guests were talked down upon in Spanish by the wait staff thinking they had a green light to speak garbage about the guest that help pay there salaries. Never in the DR have I witnessed such disrespect for guest at a resort as I did this trip. Would never recommend this place to any of my family or friends.

Room options

Royal Service Garden View Suite

Full 2 | King 1 | Sleeps 3

Luxury Junior Suite

Full 2 | King 1 | Sleeps 4

Guest reviews for Paradisus Punta Cana Resort All Inclusive

Everyone (39) Couples (224) Business (2) Family (109) Friends (37) Other (21)
5

great resort

Everyone

The Paradisus was beautiful! It reminded me of Hawaii! Our room was right near the beach. Other rooms are far from the beach, so I am pleased that we upgraded our room. There is a lot of walking, though, so be prepared for excercise. Food was good, and I liked that you could choose 3-4 restaurants for dinner because the buffet gets old after a few days. There was plenty of nightlife and shows to enjoy. We would definitely recommend the Paradisus Punta Cana!

By , from monroe, NY on Aug 23, 2017

5

beautiful vacation

Everyone

We came to Paradisus Punta Cana to celebrate a friends wedding. The facilities and staff were wonderful and the wedding was beautiful. We stayed in a Junior Suite which was excellent and I'd see no reason to upgrade. The grounds and facilities are in immaculate condition and the staff was second to none and some of the friendliest people I've met. The dining was great and and the food choices were amazing. This place is world class and there is no need to pay attention to fear mongers. We brushed our teeth with the water, used the ice cubes, ate salads and fruits and had absolutely no health issues. This is definitely not a third world experience. Go enjoy the facilities, grounds and wonderful beaches, eat and drink like a king, and kick back and relax. It's a great vacation!!

By , from Florida on Aug 23, 2017

4

royal service a plus

Everyone

Royal service worth the money , rooms were close to the beach and pool. Rooms for two days of the stay were not cleaned until very late in the day. Quite a number of servers and help did not understand English to well so it was difficult at times to order dinner or get drinks

By , from Manalapan, N.J. on Aug 18, 2017

2

exelent food but very bad service for the bar guys

Everyone

Bad service by the bar workers, not many activities, it is very boring the hotel. They have excellent food and attention within the restaurants. In front of the Argentinean restaurant there is a bar where his service is very bad by two men who serve him. If you do not give money do not wanna pay attention and forget that quite expensive is paid for a customer feel dingy and as if it were bothering.

By , from new york on Aug 9, 2017

3

dont waste your money

Everyone

Rude staff, no food, drink service on beach, food sucks at the buffets, saw roaches in buffets, staff not friendly and attentive.

By on Aug 6, 2017

3

beautiful hotel, mediocre food, rude staff

Everyone

The hotel is beatif. Lots of foliage and natural beauty (being your mosquito spray). Our legs are covered in bites. The hotel is spread out over a large campus so expect to walk a lot or wait for trams (our experience was that if we waited we could be waiting upwards of 20 mins and we'd get eaten alive. So we walked a lot. If you have little ones make sure your room is close to the pool. Our check in experience was a nightmare. Our room wasn't ready, took over 6 hours. Given no water or drinks like paradisus in Mexico. You will not feel overly welcomed. I had to ask for cool wash clothes when I saw others were getting them. We expected this hotel to be equal to their resort in Mexico which is an A+. This is a C at best. The only friendly staff we encountered was the pool bar (Leandre made our trip). If you don't speak Spanish you will struggle. The English is quite poor. In Mexico we never had this problem (luckily we are fluent in Spanish). The service at the buffets is poor. You will wait a long time to be noticed and drinks may never come. The food is edible but not good. The reservation restaurants will only be available 1-3 nights or your trip depending k the length of booking. The restaurants were okay but not great. Think Outback Steakhouse not Ruth's Chris or morton's. Mexican was like most American chains. Teppan was subpar to Sakura. If your child has food allergies be prepared to ask a lot of questions (preferably in Spanish) because nothing is labeled.

By , from Washington, D.C. on Aug 5, 2017

2

avoid!!

Everyone

Avoid at all cost, you have to make reservation for restaurants, and once they give you a place to eat it's. It even a time you like. For ex: dinner at 9pm. I noticed a lot of people were frustrated and upset!!! It's all-inclusive however you can try all the restaurant. If you're lucky you will get only 3 for a 7 night stay. The staff were not nice and seem always in a hurry. If you request something be prepared to wait several hours. The property is so big you need a tram to go from point A-B. The buffet is quite small and it's the same food everyday! Yuk..the bar can't even make a simple smoothie or lemonade. The resort credit is a scam! They give you a booklet coupon for the services they provide. For example to play in the casino they give you a $100 credit, but the catch is you have to front another $100 on top of a$100 or else you can't play. Also, once you check in a pair you with a rep who represents the timeshare, you think they want to help you because they're are extremely nice, the guy was like I'll hook you up with a room and I'll get you this and that and it never happen. Once we told him we didn't want any timeshare he seem to disappear and not even greet us. Be careful once you go to this resort!! I saw a big rat running across the restaurant, so now I know why they have so many cats on the property running all over the place.s

By on Aug 3, 2017

4

lobby/rooms

Everyone

Nice hotel but, needs a mini lobby at the main hotel. We had consistent issues with the room keys not working and had to ride the train to the main lobby each time. Check in gets extremely hot due to being outside and waiting in line. Great beach!!

By , from St. Louis, MO on Aug 1, 2017

4
Everyone

The room was conveniently located by the beach and restaurants. We took a short walk to get around, if we didn't feel like walking there were plenty of trolleys to get us around also. We had a fabulous family vacation.

By , from Atlanta, GA on Jul 28, 2017

5
Everyone

The entertainment could've been a lot better! Although the stay there was amazing......be back soon:)

By on Jul 22, 2017