The worst hotel experience ever! The staff is rude! The overall organisation is bad. The waitstaff is especially rude! Will never go back to this hotel. And they have ants in the rooms.
They kept running out of food, coffee, towels, etc. They started every answer with "no". Japanese restaurant was the worst food ever. Rodizio was a bit better but not good. Reservations were always mixed up. Tour was too crowded. The staff are hungry and were asking us to steal food for them.
It is our 2nd time in this hotel. First time we absolutely loved it, that’s why we decided to return. But this time it wasn’t as good as we expected. The main concern for us was extremely dirty pool. Food was just ok. The room clearly needs renovation (as well as some parts of the hotel in general). Front desk needs more people (our phone calls were NEVER answered, app requests were ignored as well). We understand that the hotel is recovering from Covid but still paying pretty good amount of money you expect to get a little better experience. I hope soon the hotel will catch up and get in even better shape than 2019 , when we stayed in it for the first time
nice property. Didn’t like how employees didn’t know English so it was hard to communicate.
I loved everything about the property, the staff was amazing the property was nice and clean the service was wonderful I look forward to returning again soon.
I did not like the lack of food choices and they are under staffed.
Beautiful place
After 15 years of not vising my native land. I found my self in Bahia Principe Grand. From the day of arrival it was a very negative experience. With the begin of the checking in process. It was very disorganized, the staff were not friendly and seen like they did not want to be there. After checking in we made our way to the pool area to gabbed a snack the food was very limited, it was tasteless no utensil were available and when I ask the staff for utensil I was completed ignored and then advised to grabbed them from another the table. Within hours of being there our rented vehicle got hit in the parking lot and after wasting our vacation time the staff stated that we will get a phone call withing 24hrs after the investigation, a phone call that we never received. But our first night there the day was not over, the pool is very poorly keep, the chairs are breaking and have rust stains. They is no maintained around the pools, the cups are not pick up, All of their cups are old and look stain. After about an hour at the pool we made our way to the room were the shower did not work, after calling for the shower to get address or fix I waited over an hour for them to finally come after I requested to speak to a manager, the refrigerator did not work in the room. The bed frame was boke and all of the furniture is old and stain. The same nighty I attempted to make a reservation to eat in one of their restaurant With no avail! I can say more but no space, so please consider it!
Staff didn’t understand anything very poor training .. food was disgusting but everything else was fine
Excellent.
Baños sucios comida malísima cucarachas en el bufet
Ac smelled moldy and my 2yo nephew got sick from sleeping in there. Had to take him to the clinic at 4 am. I asked for a room transfer and the ac in that one was messed up. Slept uncomfortable during my whole stay
The beach the hotel is pretty
Servicio needs more experience
The restaurant GardenGrill was the best staff was very professional and the manager Manuel was excellent service can’t wait to go back
The food is terrible all the staff work so bad they gave me a room with people inside them they gave another room with no TV inside and no pillows super bad the hotel
Good
Bahia Principe Grand Punta Cana - All Inclusive is a short stroll from Arena Gorda Beach and Punta Blanca Golf Course. This 756-room, 4-star property has 2 outdoor pools along with a full-service spa and a casino. Located centrally in Punta Cana, it's connected to the convention center and also close to Cana Bay Golf Club and Iberostar Golf Course.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. Relish the Japanese cuisine at Mikado, one of 5 onsite restaurants.
LED TVs come with satellite channels, and free WiFi keeps guests connected. Pillowtop beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Other amenities include balconies, sitting areas, and coffee makers.
Bahia Principe Grand Punta Cana - All Inclusive features a full-service spa, 2 outdoor pools, and a casino. There's free parking and an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
The worst hotel experience ever! The staff is rude! The overall organisation is bad. The waitstaff is especially rude! Will never go back to this hotel. And they have ants in the rooms.
They kept running out of food, coffee, towels, etc. They started every answer with "no". Japanese restaurant was the worst food ever. Rodizio was a bit better but not good. Reservations were always mixed up. Tour was too crowded. The staff are hungry and were asking us to steal food for them.
Dear Pablo,We greatly regret that we did not meet your expectations. We sincerely appreciate your comments, as they are very important to us and show us where we need to pay special attention in order to further improve our services.Please note that this kind of situation does not correspond to our daily operation and we are deeply sorry for the inconvenience caused to you.Always at your disposal,Online ReputationBahia Principe Bávaro Resort
It is our 2nd time in this hotel. First time we absolutely loved it, that’s why we decided to return. But this time it wasn’t as good as we expected. The main concern for us was extremely dirty pool. Food was just ok. The room clearly needs renovation (as well as some parts of the hotel in general). Front desk needs more people (our phone calls were NEVER answered, app requests were ignored as well). We understand that the hotel is recovering from Covid but still paying pretty good amount of money you expect to get a little better experience. I hope soon the hotel will catch up and get in even better shape than 2019 , when we stayed in it for the first time
Dear Client, We appreciate you sharing your feedback with us and mentioning the good food. We greatly regret that we did not meet your expectations. Regarding pool maintenance, we would like to inform you that our pools are cleaned several times a day. Indeed, the health and well-being of our guests are our priority and we follow a strict cleaning schedule and a constant control of all the quality standards of our hotel. We look forward to welcoming you on a future stay and having the opportunity to change any misperceptions you may have had about our resort. Always at your disposal, Online Reputation Bahia Principe Bavaro Resort
nice property. Didn’t like how employees didn’t know English so it was hard to communicate.
Dear Ingrid, We are pleased that you shared your opinion with us and that you mentioned your enjoyment of the property. Please be assured that your feedback is important to us. Best regards, Online Reputation Bahia Principe Bavaro Resort
I loved everything about the property, the staff was amazing the property was nice and clean the service was wonderful I look forward to returning again soon.
Dear Guest, Thank you for your ratings. It is great to know that our services met your expectations and you enjoyed your best vacations. Your comments are taken into account. We look forward to welcoming you once again. Best regards, Online Reputation Bahia Principe Bavaro Resort
I did not like the lack of food choices and they are under staffed.
Dear Tyrone, We wish to offer our sincerest apologies if you felt you did not receive the service you expected and rest assured that your concerns are of great importance to us. Once again we regret any inconvenience you experienced, but we look forward to welcoming you very soon at our Bahia Principe Grand Punta Cana. Always at your disposal, Online Reputation Bahia Principe Bavaro Resort
Beautiful place
Dear Guest, Thank you for your nice comment. Regards! Bahia Principe Team
After 15 years of not vising my native land. I found my self in Bahia Principe Grand. From the day of arrival it was a very negative experience. With the begin of the checking in process. It was very disorganized, the staff were not friendly and seen like they did not want to be there. After checking in we made our way to the pool area to gabbed a snack the food was very limited, it was tasteless no utensil were available and when I ask the staff for utensil I was completed ignored and then advised to grabbed them from another the table. Within hours of being there our rented vehicle got hit in the parking lot and after wasting our vacation time the staff stated that we will get a phone call withing 24hrs after the investigation, a phone call that we never received. But our first night there the day was not over, the pool is very poorly keep, the chairs are breaking and have rust stains. They is no maintained around the pools, the cups are not pick up, All of their cups are old and look stain. After about an hour at the pool we made our way to the room were the shower did not work, after calling for the shower to get address or fix I waited over an hour for them to finally come after I requested to speak to a manager, the refrigerator did not work in the room. The bed frame was boke and all of the furniture is old and stain. The same nighty I attempted to make a reservation to eat in one of their restaurant With no avail! I can say more but no space, so please consider it!
Dear Guest, We would like to thank you for bringing to our attention the situations encountered during your stay with us. It is through communications of this nature that our guests give us the opportunity to appreciate and rate our performance as well as to ensure that we maintain and deliver the level of service that is expected of our hotel. Thank you for taking the time to tell us about your experience at our Hotel. We regret that we were unable to achieve our primary goal with you, which is the complete satisfaction of our guests. Please be assured that your comments have been taken into the highest possible consideration. Best regards, Online Reputation Bahía Príncipe Bávaro Resort
Staff didn’t understand anything very poor training .. food was disgusting but everything else was fine
Dear Kastriot, We apologize for any inconvenience you may have experienced. Please rest assured that we have taken your observations into great consideration. At the order always! Info Department
Excellent.
Dear Emese, We appreciate that you have chosen us as your vacation destination and that you consider our resort as excellent. We look forward to your next stay! Best regards, Katty Botello Online Reputation Bahia Principe Bavaro Resort
Dear Ekaterina,We wish to offer our sincerest apologies if you felt you did not receive the service you expected.Regarding your remarks about our staff, please allow us to inform you that your point of view has surprised us, since it is not usual for us to receive that kind of comments from our guests, otherwise, we receive excellent remarks about their kindness and attention that characterizes the Dominican people. Regarding insects, let us inform you that due to the tropical climate and lush vegetation surrounding our facilities and, taking into account that we are located in a protected mangrove area, the presence of certain species coming from outside cannot be avoided at all times; however, we do not have insect infestations in the resort. Nevertheless, since the well-being of our guests is our priority, we are very strict with sanitary measures. However, we deeply regret the unfortunate incidents you experienced regarding these issues.Always at your disposal, Online ReputationBahia Principe Bavaro Resort