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JW Marriott Desert Springs Resort & Spa

4.5 out of 5.0

Recent guest reviews

Room had mold in the shower. Hotel air conditioning didn't work well. Small room, not Much room. Putt putt course was nice. Lobby was awesome. Pool was way too warm.

Had a bachelorette party and was perfect! So much to do we did not have to leave the resort !!

We were disappointed in the ambiance and service. Very dated and not well maintained. The property is gorgeous but the hotel itself is not clean. The pool was well staffed but the resto of the hotel was not. Our room was not clean. The restaurants did not appear clean and the restrooms were filthy.

I just needed a solo getaway to myself which is ironic because I work for Conde Nast Traveler Publications and have traveled to over 80 countries as a journalist. I can compare it Cabo San Lucas for the atmosphere and the staff was accommodating and excellent! Thank you for your accommodations:)

Great hotel with much to do. Staff is nice and very courteous. Only issue we had was at breakfast, waitress seemed peeved to be at work.

Beautiful grounds, quiet rooms, great views, full resort with super tennis center, golf, putting greens for everybody, good restaurants. Many beautiful birds and flowers. Wonderful stay!

professional customer service and all family members loved it so much . I would love to go back for healing and relaxing trip

The room was nice, food was good, and amenities awesome. Expensive, though.

OVERALL GOOD except someone threw up in the pool and they closed it on my only day off

Great costumer service, we request a change of room and they did it plus they sent us a basket with candy and fruit , I was very pleased. Dora.

Nice clean room with a great view of Pools, Mountains, Golf course and Ponds. The service was great and we had several surprises from the staff when they found out it was our Anniversary. The Head Supervisor Chef even came down to the pool personally to bring us a surprise. All the staff were so nice and friendly. We will definitely be returning again. A really enjoyable stay!!

Staff was extremely friendly and helpful. Had a couple tech issues in the hotel room but the staff responded extremely quickly to fix the issue. Very relaxing stay. Everything you could need to have fun and distress on the resort grounds.

Overall it was a nice, relaxing experience. The only thing they need to work on is training their restaurant/bar staff. They need to be more attentative and be aware where their guests are at. At both pools we had no one assist us on getting drinks and when I went to the bar, the bartender was hiding in the back on his cell phone. The resort is beautiful and the restaurants were great. I would definitely go back and hopefully have a waiter pay attention to me next time.

Great hotel and beautiful staff. The pool and outside is amazing. Only 2 restaurants, but rock wood grill rocks. Very happy with my choice.

We came for one night with my 2 kids for my fiances birthday. We were put way out on the side of hotel so the walk to lobby or main pool was a ways. But there was an outside way we could go to get there faster. Room wasn't as nice as times I've stayed before, but with 2 kids it was nice. Out of the noisy party rooms over the lobby. Service at pool was very slow but once they got your first order to you it was much faster. Staff was friendly and would say hello and ask if you needed anything whether it was the cleaning staff or management. All went well this stay for us.

This place is great! All inclusive 5-star resort with great amenities, including fun pools, great golf and quality restaurants. There's really no need to leave the resort once you are here...and the best part is that its only a couple hours from LA or San Diego! Will definitely be back soon!

This place is a great resort. I definitely will go back. My family and I had a blast!

A couple friends and I stayed for just a night...got to the pool early, hung out all day, had dinner at Mikado and had drinks at the hotel lobby bar afterwards and it was PERFECT. No muss, no fuss, everything easy and the crowd was great :)

Rooms were a little run down. Food on property was not great. Bellmen were nice and helpful. Concierge desk empty at various times. Just felt it wasn't worth slightly over $500 per night. This is a $350 type of place.

I only stayed one night but couldn;t have been happier. Felt very welcomed by the front desk. Room was available for an early check in. I was there for a job interview in town - so did not take advantage of the golfing or pool - but both looked fabulous!

Room options

Signature Room, View

King 1 | Full 2 | Sleeps 4

Guest reviews for JW Marriott Desert Springs Resort & Spa

Everyone (6) Couples (29) Business (5) Family (21) Friends (9) Other (3)
3

adequate

Everyone

Room had mold in the shower. Hotel air conditioning didn't work well. Small room, not Much room. Putt putt course was nice. Lobby was awesome. Pool was way too warm.

By , from washington on Sep 7, 2017

5

so fun!!! great bedding and pillows!!

Everyone
Last sail before the veil!!

Had a bachelorette party and was perfect! So much to do we did not have to leave the resort !!

By , from Valencia,Ca on Aug 30, 2017

3

big hotel

Everyone

We were disappointed in the ambiance and service. Very dated and not well maintained. The property is gorgeous but the hotel itself is not clean. The pool was well staffed but the resto of the hotel was not. Our room was not clean. The restaurants did not appear clean and the restrooms were filthy.

By on Mar 30, 2017

5

conde nast traveler review

Everyone

I just needed a solo getaway to myself which is ironic because I work for Conde Nast Traveler Publications and have traveled to over 80 countries as a journalist. I can compare it Cabo San Lucas for the atmosphere and the staff was accommodating and excellent! Thank you for your accommodations:)

By on Aug 30, 2016

4
Everyone

Great hotel with much to do. Staff is nice and very courteous. Only issue we had was at breakfast, waitress seemed peeved to be at work.

By on Jul 26, 2016

5

great resort

Everyone

Beautiful grounds, quiet rooms, great views, full resort with super tennis center, golf, putting greens for everybody, good restaurants. Many beautiful birds and flowers. Wonderful stay!

By , from Roseville, CA on May 4, 2016

Review comment responded on May 6, 2016

Thank you for taking a moment and sharing your "Absolutely 100% Prefect" review. Thanks again for sharing your experience. We greatly appreciate it. We can't wait to welcome you back real soon.

5

awesome family trip

Families

professional customer service and all family members loved it so much . I would love to go back for healing and relaxing trip

By on Sep 1, 2015

4

palm springs winter break

Families

The room was nice, food was good, and amenities awesome. Expensive, though.

By on Aug 1, 2015

4

get away

GetawayWithFriends

OVERALL GOOD except someone threw up in the pool and they closed it on my only day off

By on Jul 6, 2015

4

great costumer service

Families

Great costumer service, we request a change of room and they did it plus they sent us a basket with candy and fruit , I was very pleased. Dora.

By on Mar 9, 2015