Room, Balcony
from $136
JW Marriott Desert Springs Resort & Spa
4.5 out of 5.0
4.2
out of 5
"Good!"
See all 71 reviews
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Recent guest reviews
We were disappointed in the ambiance and service. Very dated and not well maintained. The property is gorgeous but the hotel itself is not clean. The pool was well staffed but the resto of the hotel was not. Our room was not clean. The restaurants did not appear clean and the restrooms were filthy.
I just needed a solo getaway to myself which is ironic because I work for Conde Nast Traveler Publications and have traveled to over 80 countries as a journalist. I can compare it Cabo San Lucas for the atmosphere and the staff was accommodating and excellent! Thank you for your accommodations:)
Great hotel with much to do. Staff is nice and very courteous. Only issue we had was at breakfast, waitress seemed peeved to be at work.
Beautiful grounds, quiet rooms, great views, full resort with super tennis center, golf, putting greens for everybody, good restaurants. Many beautiful birds and flowers. Wonderful stay!
professional customer service and all family members loved it so much . I would love to go back for healing and relaxing trip
The room was nice, food was good, and amenities awesome. Expensive, though.
OVERALL GOOD except someone threw up in the pool and they closed it on my only day off
Great costumer service, we request a change of room and they did it plus they sent us a basket with candy and fruit , I was very pleased. Dora.
Nice clean room with a great view of Pools, Mountains, Golf course and Ponds. The service was great and we had several surprises from the staff when they found out it was our Anniversary. The Head Supervisor Chef even came down to the pool personally to bring us a surprise. All the staff were so nice and friendly. We will definitely be returning again. A really enjoyable stay!!
Staff was extremely friendly and helpful. Had a couple tech issues in the hotel room but the staff responded extremely quickly to fix the issue. Very relaxing stay. Everything you could need to have fun and distress on the resort grounds.
Overall it was a nice, relaxing experience. The only thing they need to work on is training their restaurant/bar staff. They need to be more attentative and be aware where their guests are at. At both pools we had no one assist us on getting drinks and when I went to the bar, the bartender was hiding in the back on his cell phone. The resort is beautiful and the restaurants were great. I would definitely go back and hopefully have a waiter pay attention to me next time.
Great hotel and beautiful staff. The pool and outside is amazing. Only 2 restaurants, but rock wood grill rocks. Very happy with my choice.
We came for one night with my 2 kids for my fiances birthday. We were put way out on the side of hotel so the walk to lobby or main pool was a ways. But there was an outside way we could go to get there faster. Room wasn't as nice as times I've stayed before, but with 2 kids it was nice. Out of the noisy party rooms over the lobby. Service at pool was very slow but once they got your first order to you it was much faster. Staff was friendly and would say hello and ask if you needed anything whether it was the cleaning staff or management. All went well this stay for us.
This place is great! All inclusive 5-star resort with great amenities, including fun pools, great golf and quality restaurants. There's really no need to leave the resort once you are here...and the best part is that its only a couple hours from LA or San Diego! Will definitely be back soon!
This place is a great resort. I definitely will go back. My family and I had a blast!
A couple friends and I stayed for just a night...got to the pool early, hung out all day, had dinner at Mikado and had drinks at the hotel lobby bar afterwards and it was PERFECT. No muss, no fuss, everything easy and the crowd was great :)
Rooms were a little run down. Food on property was not great. Bellmen were nice and helpful. Concierge desk empty at various times. Just felt it wasn't worth slightly over $500 per night. This is a $350 type of place.
I only stayed one night but couldn;t have been happier. Felt very welcomed by the front desk. Room was available for an early check in. I was there for a job interview in town - so did not take advantage of the golfing or pool - but both looked fabulous!
The hotel was nice and everything was as expected. The one thing that stood out was the quality of the staff. The hotel staff was amazing. I have never stayed anywhere with a more attentive and friendly staff.
From check in to check out, our experience at the JW Marriott resort in Palm Desert was fantastic. Super helpful and friendly staff were seemingly everywhere and the facilities were top notch. We had 2 double beds, very comfortable, a huge bathroom and great view out on to the golf course. We didn't come for golf, but had our pre-teen daughters with us and that meant quality poolside time. There are 2 hot tubs, 3 giant heated pools, and the usual desert amenities available (self serve towels, citrus water and lots of deck loungers). A plus was the poolside servers bringing quality food and beverages. Unexpected offerings such as very fresh fruit along with quality drink choices (top notch mojitos!) were appreciated. The natural setting was unbelievable with meticulously groomed grounds and desert mountain views in abundance. The only rating that's not a 5 in our view is value- this resort's high level of service and facilities do not come cheap.
Hotel highlights
- Onsite dining
- Spa
- Golf course
- Nightclub
Located within a leisurely stroll of Desert Willow Golf Resort, JW Marriott Desert Springs Resort & Spa is within a few miles (5 km) of Classic Club. This 884-room, 4.5-star resort has 2 outdoor pools along with a golf course and a full-service spa. Also nearby are Rancho Las Palmas Country Club and McCallum Theatre.
Dining
Enjoy dining at Rockwood Grill, one of 3 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is available for a fee.
Rooms
JW Marriott Desert Springs Resort & Spa's 884 air-conditioned rooms provide minibars, coffee makers, and phones. Flat-screen TVs come with cable channels and DVD players, and guests can stay connected with WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include ironing boards and desks.
Property features
JW Marriott Desert Springs Resort & Spa features a golf course, a full-service spa, and 2 outdoor pools. Valet parking is available for USD 34.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury resort include a nightclub, a fitness center, and a spa tub.
Guest reviews for JW Marriott Desert Springs Resort & Spa
big hotel
Everyone
We were disappointed in the ambiance and service. Very dated and not well maintained. The property is gorgeous but the hotel itself is not clean. The pool was well staffed but the resto of the hotel was not. Our room was not clean. The restaurants did not appear clean and the restrooms were filthy.
conde nast traveler review
Everyone
I just needed a solo getaway to myself which is ironic because I work for Conde Nast Traveler Publications and have traveled to over 80 countries as a journalist. I can compare it Cabo San Lucas for the atmosphere and the staff was accommodating and excellent! Thank you for your accommodations:)
Everyone
Great hotel with much to do. Staff is nice and very courteous. Only issue we had was at breakfast, waitress seemed peeved to be at work.
great resort
Everyone
Beautiful grounds, quiet rooms, great views, full resort with super tennis center, golf, putting greens for everybody, good restaurants. Many beautiful birds and flowers. Wonderful stay!
awesome family trip
Families
professional customer service and all family members loved it so much . I would love to go back for healing and relaxing trip
palm springs winter break
Families
The room was nice, food was good, and amenities awesome. Expensive, though.
get away
GetawayWithFriends
OVERALL GOOD except someone threw up in the pool and they closed it on my only day off
great costumer service
Families
Great costumer service, we request a change of room and they did it plus they sent us a basket with candy and fruit , I was very pleased. Dora.
anniversary celebration and getaway
Couples
Nice clean room with a great view of Pools, Mountains, Golf course and Ponds. The service was great and we had several surprises from the staff when they found out it was our Anniversary. The Head Supervisor Chef even came down to the pool personally to bring us a surprise. All the staff were so nice and friendly. We will definitely be returning again. A really enjoyable stay!!
great get away for couples or family
Couples
Staff was extremely friendly and helpful. Had a couple tech issues in the hotel room but the staff responded extremely quickly to fix the issue. Very relaxing stay. Everything you could need to have fun and distress on the resort grounds.
Thank you for taking a moment and sharing your "Absolutely 100% Prefect" review. Thanks again for sharing your experience. We greatly appreciate it. We can't wait to welcome you back real soon.