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The Westin Crystal City

4.0 out of 5.0

Recent guest reviews

Room is neat and organised, staff are prompt with your needs.

I was given a room on the hotel's 3rd floor which abuts their conference area. As a result, the windows were high on the wall giving the room the feel of being in a basement. For over $400/night, I expect better accommodations. I'm not sure if I was assigned this room because I booked through Orbitz but I'm SPG gold member. Considering a spent over $20,000 at a Sheraton last year for a wedding not including 4 rooms for 4 nights, I expected better.

After over 60 years of traveling and staying in a variety of hotels, I can state this was the BEST HOTEL ever. The staff in particular went above and beyond to make our stay enjoyable. Our housekeeper Jose added to our enjoyment by providing extra coffee when asked. When our room safe was jammed, the front desk staff sent up a courteous engineer to open it. The two Serbian young men at the from desk answered our never ending questions competently and never appeared too busy to assist us. The hotel was small enough that everyone on staff knew who you were right away.

Excellent room. The staff is wonderful. However, the business computer is painfully slow.

Staff was very accomodating (I use a cane, and needed to have a cab called for me, which they did immediately). Room is comfortable. Dining room food was fine, and the wait staff also helpful. Room was clean and quiet. My phone charger died, and the front desk staff went down to housekeeping and returned with a left behind charger for me to borrow for the rest of my stay - saved the day for me, as I needed to get work done! I will plan to stay here again when work brings me back later this year.

Found the most inexpensive high quality hotel during big event. Other hotels in the same area where going for up to two hundred dollars more. Very convenient to travel the metro.

The food in the restaurant was fair and the service was slow. Otherwise, this is a very nice hotel. Free shuttle to and from Reagan International Airport. Close to the Metro. Hotel staff was very nice.

Stayed at Westin Crystal City on Jan 10-11th. Had a meeting on morning of 11th. No water in room, telephone did not work to complain. Went to an important meeting in DC with no shower and a dry shave. Westin solution, they credited my account $26.00. Totally unsatisfactory experience and corporate follow-up.

Located close to downtown. Very conveniently located near metro station. So no need to take car to visit places as parking is a big challenge in downtown. Surely recommend this hotel.

Had to make a last minute reservation because of flight cancelation. The price was reasonable and I was surprised at how nice the entire experience was. Restaurant food was very good. They've also got a free airport shuttle.

The hotel was very convenient to DC, clean and the staff was very helpful.

Although very confusing and difficult to locate using my gps, once there, we were very comfortable. Staff, room, and restaurant were very pleasant.

Nice hotel and staff, but food and drink prices were high

Loved the showers here, and the room was clean and comfortable. Easy walk to metro as well.

Room was very clean, bed was super comfortable. Had all the amenities we needed and the staff was very helpful except when ordering room service.

I had business meetings near and in the White House. The nearby hotels were incredibly expensive so I booked this one. It was only 8 minutes away when I drove there in the evening and back to the Mall area in the morning. Very nice rooms. Decent food in the bar area. Parking was pricey ($32).

Hotel is ideally situated less then two minutes from the Metro. Recently updated, nice decor, comfortable rooms. The staff was all great, very nice and professional. Soundproofing does need some attention, tho. Every time a door was opened or closed, you can definitely hear it in our room, along with every cough and commercial. Wifi is $13 per day, ridiculous, in my opinion.

Hotel was located close to Ronald Reagan airport with a shuttle to take you back and forth. Right across the street from a Metro station, making it convenient to get into D.C. Updated, clean, room with many amenities. Restaurant and bar in the hotel, but no other restaurants extremely close by.

Overall I had a very pleasant stay at the Westin. Room and amenities are great. Hotel staff are very courteous and well trained. Food is overpriced and quality is hotel average (with a few exceptions - the berry pancakes were great!). Only stain on my week at the Westin was on the last night of my stay. There was very loud street work in front of the hotel from about 2pm until well after 2am. When I called the night manager to request to be moved to the side of the hotel where there wasn't construction noise, he informed me that no other rooms were available. Instead, he offered me earplugs. For a hotel that exceeded expectations in all other regards I would have expected more mitigation than earplugs (offer to move me to another Westin in the DC area, comped night in the future, etc.).

Very nice hotel right down in the city. I chose this one based on being picked up by a trolley tour in Washington DC. Very nice facilities and friendly people on staff.

1800 Jefferson Davis Highway Arlington VA

Located in Crystal City, The Westin Crystal City is within a few miles (5 km) of popular sights such as Jefferson Memorial and Arlington National Cemetery. This 217-room, 4-star hotel has a restaurant, a 24-hour health club, and a free airport shuttle. Near the airport, it's also near Lincoln Memorial and Arsenal.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. Start each morning off right with full breakfast served for a fee.


Rooms

All 217 air-conditioned rooms provide coffee makers, free weekday newspapers, and phones. Guests can expect WiFi and cable TV. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include ironing boards and desks.


Property features

Guests of The Westin Crystal City enjoy a 24-hour health club, WiFi in public areas, and 4 meeting rooms. Parking is USD 34 per night (USD 40 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle at scheduled times. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and a computer station.

Room options

Traditional Room, 2 Double Beds

Full 2 | Sleeps 4

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Room

Full 2 | Sleeps 4

Premium Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for The Westin Crystal City

Everyone (23) Business (5) Family (1) Other (1)
5

well put together

Everyone

Room is neat and organised, staff are prompt with your needs.

By , from Dallas, TX on Mar 22, 2017

2

room was like a basement

Everyone

I was given a room on the hotel's 3rd floor which abuts their conference area. As a result, the windows were high on the wall giving the room the feel of being in a basement. For over $400/night, I expect better accommodations. I'm not sure if I was assigned this room because I booked through Orbitz but I'm SPG gold member. Considering a spent over $20,000 at a Sheraton last year for a wedding not including 4 rooms for 4 nights, I expected better.

By on Mar 9, 2017

5

fantastic staff

Everyone

After over 60 years of traveling and staying in a variety of hotels, I can state this was the BEST HOTEL ever. The staff in particular went above and beyond to make our stay enjoyable. Our housekeeper Jose added to our enjoyment by providing extra coffee when asked. When our room safe was jammed, the front desk staff sent up a courteous engineer to open it. The two Serbian young men at the from desk answered our never ending questions competently and never appeared too busy to assist us. The hotel was small enough that everyone on staff knew who you were right away.

By , from Northern California on Mar 8, 2017

4

march 6 2017 stay for tag

BusinessTravelers

Excellent room. The staff is wonderful. However, the business computer is painfully slow.

By , from Phoenix on Mar 8, 2017

5

very nice staff, good hotel

BusinessTravelers

Staff was very accomodating (I use a cane, and needed to have a cab called for me, which they did immediately). Room is comfortable. Dining room food was fine, and the wait staff also helpful. Room was clean and quiet. My phone charger died, and the front desk staff went down to housekeeping and returned with a left behind charger for me to borrow for the rest of my stay - saved the day for me, as I needed to get work done! I will plan to stay here again when work brings me back later this year.

By , from upstate New York on Feb 16, 2017

5

quality hotel while attending downtown hotel event

Everyone

Found the most inexpensive high quality hotel during big event. Other hotels in the same area where going for up to two hundred dollars more. Very convenient to travel the metro.

By , from oregon on Jan 22, 2017

4

close to metro.

Everyone

The food in the restaurant was fair and the service was slow. Otherwise, this is a very nice hotel. Free shuttle to and from Reagan International Airport. Close to the Metro. Hotel staff was very nice.

By , from Tampa on Jan 17, 2017

1

bad experience

Everyone

Stayed at Westin Crystal City on Jan 10-11th. Had a meeting on morning of 11th. No water in room, telephone did not work to complain. Went to an important meeting in DC with no shower and a dry shave. Westin solution, they credited my account $26.00. Totally unsatisfactory experience and corporate follow-up.

By on Jan 12, 2017

4

nice hotel

Everyone

Located close to downtown. Very conveniently located near metro station. So no need to take car to visit places as parking is a big challenge in downtown. Surely recommend this hotel.

By on Dec 23, 2016

4

convenient to dca, great comfort, great price

Everyone

Had to make a last minute reservation because of flight cancelation. The price was reasonable and I was surprised at how nice the entire experience was. Restaurant food was very good. They've also got a free airport shuttle.

By , from Milwaukee, WI on Dec 13, 2016