It was a nightmare from the moment we checked in. There was three people at the desk but there was a never ending line to check in. Then we get to our room and the keys don’t work so I have to go back down and stand in that line again! Go back up and one key still doesn’t work but we finally get in with the other one and there is no bedding or pillows on our bed, no towels! So I had to go stand back in line and they tell me I have to wait that house keeping will be coming around! They finally come around and make our beds and when they leave I noticed they gave us two towels no wash cloths and there was three of us! So we asked the house keeping if we could have a couple more towels and she proceeds to yell at us in Spanish and say “only 2” no more! We ended up just leaving and going to dinner and the casino, when we come back my keys didn’t work again! After finally getting them fixed we go inside our room and my son goes to use the microwave and after it’s done heating up his food he opens it up and there is a cockroach running around inside! So disgusting! We end up finding more through out the room! There was no point in asking for a new room , I’m sure they are in all of them and we were leaving the next day. Again before we left my keys didn’t work to get into the room! I shook all my clothing and emptied all my bags before we left to make sure we weren’t taking any “friends” home with us! There was a couple in bag ugh!
front desk staff so rude , the room look old , dirty , and A/C not cool and noisy
Was told their credit card machine was down and could only take cash. Their ATM in the lobby was down as well. The man up front was extremely unprofessional swearing and complaining. When pickings room for us he kept saying “I wouldn’t even stay in that room!” He finally picks one and we get up stairs and it smells like smoke, brown stains all over the comforters. We were only given two towels and on face cloth. Two rooms down from us there was non stop people coming in and out sometimes even a line outside to get in! Like some drug dealing was going on! We felt extremely unsafe to stay there. We definitely will not be coming back.
The room was dirty, the hotel had cats running around outside and trash all over, there was no towels in the room, and most or the rooms were occupied with permanent people living there.
Bathroom's hair dryer was dangling from the wall. Two lights burned out. Overall room condition cried out "I need refreshing".
Wouldn’t stay here again unless i lost a bet.
Missing smoke detector floor was sticker and the air conditioner leaked. Got just what I paid for a nights sleep
Excellent place to stay, nice, quiet and clean. Very affordable, will come back again.
Comfy beds and comforters. Beds are small. Attentive staff
Jus everything about the place and i love that u can check out at 12
This hotel is very easy to get to from the highway. Also, it is reasonably close to the arena at Mohegan. They do allow pets which is nice, however the guests should control their pets from barking early in the AM.
Located within a mile (2 km) of United States Coast Guard Academy, Red Roof Inn Mystic - New London is within 2 miles (3 km) of Connecticut College. This 108-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and coffee/tea in a common area.
Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free local calls, and laptop-compatible safes.
Renovated in 2023, Red Roof Inn Mystic - New London offers free WiFi in public areas, coffee in a common area, and express check-out. You can put free parking to good use if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include laundry facilities and a vending machine.
It was a nightmare from the moment we checked in. There was three people at the desk but there was a never ending line to check in. Then we get to our room and the keys don’t work so I have to go back down and stand in that line again! Go back up and one key still doesn’t work but we finally get in with the other one and there is no bedding or pillows on our bed, no towels! So I had to go stand back in line and they tell me I have to wait that house keeping will be coming around! They finally come around and make our beds and when they leave I noticed they gave us two towels no wash cloths and there was three of us! So we asked the house keeping if we could have a couple more towels and she proceeds to yell at us in Spanish and say “only 2” no more! We ended up just leaving and going to dinner and the casino, when we come back my keys didn’t work again! After finally getting them fixed we go inside our room and my son goes to use the microwave and after it’s done heating up his food he opens it up and there is a cockroach running around inside! So disgusting! We end up finding more through out the room! There was no point in asking for a new room , I’m sure they are in all of them and we were leaving the next day. Again before we left my keys didn’t work to get into the room! I shook all my clothing and emptied all my bags before we left to make sure we weren’t taking any “friends” home with us! There was a couple in bag ugh!
Hello Renee,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.
Hi Cristiano,We value your feedback as we are always striving to serve you better. Thank you for rating your stay and we hope to have another opportunity to host you again soon
Hello Hailey,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
front desk staff so rude , the room look old , dirty , and A/C not cool and noisy
Hi Somja, We appreciate you taking the time to leave a review, and we apologize for the treatment you received from our hotel staff. Our top priority has always been to provide an exceptional guest experience and your feedback is extremely important to us. This is certainly not taken lightly and has been shared with the management and housekeeping team for review. We hope to have another opportunity to host you, as this was not the experience we desired for you.
Was told their credit card machine was down and could only take cash. Their ATM in the lobby was down as well. The man up front was extremely unprofessional swearing and complaining. When pickings room for us he kept saying “I wouldn’t even stay in that room!” He finally picks one and we get up stairs and it smells like smoke, brown stains all over the comforters. We were only given two towels and on face cloth. Two rooms down from us there was non stop people coming in and out sometimes even a line outside to get in! Like some drug dealing was going on! We felt extremely unsafe to stay there. We definitely will not be coming back.
Hello Renee, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are deeply sorry about the issues you faced; this has been forwarded to management. Please reach out and contact us so we can investigate this matter. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.
Hello francis, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,
The room was dirty, the hotel had cats running around outside and trash all over, there was no towels in the room, and most or the rooms were occupied with permanent people living there.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Hi Lourdes,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!