Very nice hotel; suite with bedroom was very large for NYC. Staff was friendly & very helpful. Tons of dining options right on the block. Walkable to so many areas central to the city
The room was very clean, comfortable, and quiet, despite its proximity to the gym and elevators. The staff was friendly and helpful. The shower was ok, but the water was never quite hot enough for us.
Stayed here with my family and it was perfect. Stayed in the king suite which was convenient with having kids because there is a microwave, fridge and sink so that you can easily make some microwavable meals for your children. Also, the subway is really close about a 10 minute walk from radio city 15 minute walk from time square. Found the property be very accessible. Also, everyone there was very helpful when it came to directions or just minor needs.
Valet parking was nightmare
A little worn but nice. Great location.
The hotel and staff were wonderful. But be aware: there is no restaurant or room service. Descriptions of the hotel on various websites are outdated, because the restaurant has permanently closed.
Overall experience was average.
Very well located.
Staff was amazing
Great location
Central location with easy subway access. Limited space to pull car into at arrival though. Parking fee does NOT include In/Out privileges so there is a fee EVERY time you access the car. 30 minute wait for car (common in NYC?). Free WIFI is not in rooms. The hotel details say as much but the Orbitz filters that I used to find the hotel were free wifi and parking available! Restaurant/lounge is closed for renovations. They give you a small credit for use in the lobby snack cabinet but it only gets you a 1 liter bottle of water (no rolling over extra). Lobby is small so it is your room or nothing. No rooftop access for elevated view of skyline despite two different photos. The weirdest one is the lack of a top sheet on the beds. There is only a comforter. It was soft but too small (to tuck) to keep my feet from getting cold. Not going to recommend this one.
Friendly staff. Loved the pillow concierge. Adorable staff.
Great staff. Nicely designed rooms. And the location is perfect for a Manhattan trip.
A fine hotel, with extremely attentive staff, in a convenient location
Size of the room. Quiet for NYC and great location
The staff was so accommodating and nice- especially Maria in housekeeping. My room was extremely quiet and the beds are super comfortable. The kitchenette is so handy to have. I am planning to come back here quite soon; I think this became my go-to hotel in nyc!
Always a great stay. We have stayed here several times.
Located in Manhattan, The Benjamin Royal Sonesta New York is within a 10-minute walk of popular sights such as Grand Central Terminal and Rockefeller Center. Each of the 209 rooms at this 4.5-star hotel includes a kitchenette, an iPod dock, and a refrigerator.
42-inch Smart TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Kitchenettes, iPod docks, and refrigerators are also available.
Guests of The Benjamin Royal Sonesta New York enjoy features like a 24-hour gym, WiFi in public areas, and express check-out. Valet parking is offered for USD 65 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a terrace and a porter/bellhop.
Very nice hotel; suite with bedroom was very large for NYC. Staff was friendly & very helpful. Tons of dining options right on the block. Walkable to so many areas central to the city
The room was very clean, comfortable, and quiet, despite its proximity to the gym and elevators. The staff was friendly and helpful. The shower was ok, but the water was never quite hot enough for us.
Thank you for the 4/5 rating, William!We're happy you had a pleasant stay with us and appreciated our clean and comfortable rooms, quiet atmosphere and friendly staff. It's unfortunate you had such challenges with our water temperature. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon!
Stayed here with my family and it was perfect. Stayed in the king suite which was convenient with having kids because there is a microwave, fridge and sink so that you can easily make some microwavable meals for your children. Also, the subway is really close about a 10 minute walk from radio city 15 minute walk from time square. Found the property be very accessible. Also, everyone there was very helpful when it came to directions or just minor needs.
Thanks for the great review, Xia!It's wonderful you enjoyed your stay at The Benjamin Royal Sonesta New York so much! We strive for excellence so we're thrilled you appreciated not only our ample amenities and prime location, but also our friendly staff! Your praise lets us know we're doing our job!We can't wait to host you again soon for another amazing experience!
Valet parking was nightmare
Thank you for sharing your feedback, Michael.It's unfortunate to hear you weren't completely satisfied with your recent experience, as we strive to provide all of our guests with a wonderful experience from beginning to end. Please know your feedback regarding our parking policy will be addressed with the appropriate members of our team so we may improve for the future.We hope you'll give us another chance to provide you with the quality experience we're truly capable of sharing with our guests.
A little worn but nice. Great location.
The hotel and staff were wonderful. But be aware: there is no restaurant or room service. Descriptions of the hotel on various websites are outdated, because the restaurant has permanently closed.
Overall experience was average.
Very well located.
Staff was amazing
Merle, it's fantastic to hear you had such a positive stay at The Benjamin Royal Sonesta New York. We're glad you noticed the spaciousness of our suites and highlighted the helpfulness of our team members. Our convenient location offers a variety of dining options and we're thrilled it added to your stay. Looking forward to welcoming you back while you explore more of what the city has to offer!