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Recent guest reviews

1. Pictures for this hotel are highly deceiving- are not even close. 2. don't believe that there is breakfast included and don't even bother paying for it in your daily rate: upon check in , the person at the front desk said: "oh you have breakfast" - yeah, we do. So he put us on some roster and said that due to Covid, we will bring you the breakfast to your room but he never asked what we actually like. I found it a little strange but did not say anything. The next morning, we are waiting for our breakfast and it never arrived. When I called the front desk, the person got annoyed with me and said that for some reason we were missed on their sheet, he will remove the charge and there is nobody to make breakfast for us - this is at 930am on a Sunday morning at a hotel that advertises "breakfast included" in their rate. 3. Nobody bothers to clean your room. We were hoping for clean towels - none to be found until you call and someone brings them to you. I am a very understanding and easy going person but this was a bit much even for my taste. 4. There is something in the walls like water dripping from the pipes. When it was quiet, you can hear it and it’s impossible to go back to sleep. 5. One good thing- updated bathrooms. But Go elsewhere if you can, avoid this place. I normally don't write bad reviews but this one I just could not let go.

Perfect location. Room was small but very comfortable and very quiet!

This hotel is perfectly named and is a true Sanctuary. I’ll be back with friends and family!

Comfortable, great services, clean and very professional

Great location, service & staff! Loved the decor. Rooftop was a great added convenience

close to theatres and Times Square. Very dark inside hotel and restaurant

The hotel staff was amazing . The food at Haven rooftop was delicious. Will definitely stay there again and refer this hotel to others.

Loved the location of this hotel, it was lovely and very nice ambiance! Tne only thing was with housekeeping ... every day when we returned the beds were made, etc. however trash wasn't taken out, cups of water from the night before weren't picked up. We put a brochure on the floor right by the foot of the bed to see if they'd pick it up, and sure enough we returned and the paper was still on the floor. Very surprised by this.

Very supportive staff. Very welcoming and helpful. The hotel and rooms were very clean. Great location!!! Roof top lounge is wonderful. The only thing I would recommend is a lengthwise mirror for the rooms. I made lots of reservations and needed to dress conservative but could not see myself because there was no mirror besides the one for the bathroom sink. Everything else was great!

What's a small Boutique Hotel with very pleasant staff

the proximity of the hotel to times square and the theatre district.

Check in was fast. The location is great. There is no valet.

West 47th Street New York NY

Hotel highlights

  • Walking distance to Times Square and Broadway
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Located in Midtown, Sanctuary Hotel New York is adjacent to Times Square and within a 5-minute walk of other popular sights like Broadway. This 115-room, 4.5-star hotel welcomes guests with conveniences like 3 restaurants, 3 bars/lounges, and free in-room WiFi.


Dining

Relish the American cuisine at Haven Rooftop Restaurant, one of 3 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 115 rooms have an array of amenities, including iPod docks, refrigerators, and minibars. Guests can expect to find free WiFi and 36-inch LED TVs with cable channels and first-run movies. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with Frette Italian sheets and down comforters ensure a restful night. Free local calls, video-game consoles, and laptop-compatible safes are also available.


Property features

Guests of Sanctuary Hotel New York enjoy free WiFi in public areas, a business center, and a library. If you drive, self parking is USD 40.00 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Other amenities at this luxury hotel include express check-out, free newspapers, and laundry facilities.

Room options

Suite, 1 King Bed

1 King Bed | Sleeps 2

Superior Queen Room

1 Queen Bed | Sleeps 2

Deluxe King Room

1 King Bed | Sleeps 2

Deluxe Double Room

2 Double Beds | Sleeps 4

Guest reviews for Sanctuary Hotel New York

Everyone (22) Couples (13) Business (2) Family (3) Other (1) Friends (1)
4
Everyone

By on Feb 14, 2021

Review comment responded on Mar 2, 2021

Thank you for your rating. We are glad you enjoyed your time at the Sanctuary Hotel

1
Everyone

By on Oct 12, 2020

Review comment responded on Oct 19, 2020

Please feel free to contact the hotel to further discuss your stay so we can see why you rated the hotel as you did and hopefully change for your future travel

1
Family

1. Pictures for this hotel are highly deceiving- are not even close. 2. don't believe that there is breakfast included and don't even bother paying for it in your daily rate: upon check in , the person at the front desk said: "oh you have breakfast" - yeah, we do. So he put us on some roster and said that due to Covid, we will bring you the breakfast to your room but he never asked what we actually like. I found it a little strange but did not say anything. The next morning, we are waiting for our breakfast and it never arrived. When I called the front desk, the person got annoyed with me and said that for some reason we were missed on their sheet, he will remove the charge and there is nobody to make breakfast for us - this is at 930am on a Sunday morning at a hotel that advertises "breakfast included" in their rate. 3. Nobody bothers to clean your room. We were hoping for clean towels - none to be found until you call and someone brings them to you. I am a very understanding and easy going person but this was a bit much even for my taste. 4. There is something in the walls like water dripping from the pipes. When it was quiet, you can hear it and it’s impossible to go back to sleep. 5. One good thing- updated bathrooms. But Go elsewhere if you can, avoid this place. I normally don't write bad reviews but this one I just could not let go.

By , from Boston on Oct 12, 2020

Review comment responded on Oct 19, 2020

Thank you for your comments. I do apologize that you were not completely satisfied and will be discussing your review with our executive team so we can improve. Currently due to Covid-19 restrictions, so of our usual procedures had to be changed to accommodate guest safety and local regulation. Unfortunately at this time, we can not send housekeeping into occupied rooms to avoid them getting or bringing in any outside germs that can further spread the Covid-19 virus. However if guests do need replacement linens or garbage taken out, our team will be happy to exchange them by the door. Additionally, as indoor dining and buffets are restricted at this time, we are unable to open our breakfast buffet in the main dining room. However we have arranged to have breakfast delivered to all guests in their room upon request between the hours of 6am and 9am. If you wish to further discuss your stay, please do not hesitate to contact the hotel directly and ask to speak to one of the STAR Managers who can further review your reservation details.

5
Everyone

Perfect location. Room was small but very comfortable and very quiet!

By , from San Francisco, CA on Mar 31, 2020

Review comment responded on Mar 31, 2020

Thank you for your feedback, We are glad you loved the location and the stay at the hotel and look forward to having you as our guest again in the future

5
Everyone

This hotel is perfectly named and is a true Sanctuary. I’ll be back with friends and family!

By on Mar 9, 2020

Review comment responded on Mar 9, 2020

Thank you for your review. I am glad you loved our Sanctuary. We look forward to you and your family's return to be part of our Sanctuary family

5
Everyone

By on Feb 7, 2020

Review comment responded on Feb 10, 2020

Thanks for your rating. We are glad you enjoyed your stay

5
Family Partner Couples

Comfortable, great services, clean and very professional

By on Dec 9, 2019

Review comment responded on Dec 11, 2019

Thank you for your review. I am glad you enjoyed your stay. We look forward to having you as out guest in the future

5
Partner Couples

Great location, service & staff! Loved the decor. Rooftop was a great added convenience

By on Sep 30, 2019

Review comment responded on Oct 7, 2019

Thank you for your comments. We look forward to having you as our guests when your travel brings you back to NYC. Please feel free to contact the hotel directly if we can be of any further assistance

4
Partner Couples

close to theatres and Times Square. Very dark inside hotel and restaurant

By on Sep 6, 2019

Review comment responded on Oct 16, 2019

Thank you for your comments. We are glad you enjoyed your stay at the hotel

5
Everyone

The hotel staff was amazing . The food at Haven rooftop was delicious. Will definitely stay there again and refer this hotel to others.

By on Aug 17, 2019

Review comment responded on Oct 15, 2019

Thank you for your kind review. We are glad to hear your feedback and to know you had a great stay and some delicious food. We look forward to having you as our guest when your travels bring you back to New York

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