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Recent guest reviews

Check in stated 4:30 p.m. but the room was not ready until 8:30 p.m. We had bought a deal that included a coffee and pastry for breakfast but we were scolded loudly in front of other guests when we asked about it as if we were in the wrong for asking. I only knew about it due to an email they sent. Staff was a mixed bag some were nice others thought that explaining their titles made a difference to a customer that does not care what each position does in a GM vs operations manager, that was not my concern, nor did I need to be schooled on it. Stating your name is enough. The loud individual did take off a small amount $44 off the $554 for the one night. It was a nice gesture but did not excuse the 4 hours we could not access the room.

This is a great spot on the upper west side, located less than 2 blocks from the 1 train. My room was spacious and clean but the hot water took at least 10 minutes to heat up and never got steaming hot. Staff was very nice, the lobby is great for hanging with friends, drinking, chilling. Breakfast pastries are delicious (and kosher!!)

Great place, clean, easy, friendly, safe.

Nice place but less boutique and unique than the pictures made it out to be. Hard to describe. I suppose it was the amount we spent on the room which did not seem on par with the room itself. Bathroom left a lot to be desired. Stainless steel countertop?! Worn out bathroom too. Mostly nice staff though some people need to remember to smile. False advertising about ''free continental breakfast'' as a VIP member which only meant a free hot coffee and pastry which was dissapointing.

Barely warm water in shower.

Very clean and updated.

Great place if you’re staying on the Upper West Side. Excellent staff and dining options on site.

No hand soap in bathroom. Waited 2 hours for staff to tell us they didn't have any. NO HAND SOAP, WHAT! Orbitz gave me 2 complimentary breakfast for being a gold member, but hotel didn't know anything about it. Had to call Orbitz 2 times, hotel said they don't know anything about it. Finally worked it all out, but just not a smooth first night.

The public space/lobby is fantastic--vibrant at all times of the day. Very well-executed and laid out. Will stay here again.

The room is tiny without a window. One elevator broke for 3 days and it took forever to get in/out

The location is great. Close to good restaurants. Easy access to the subway. 24 hour CVS across the street. The staff was super friendly and helpful. The rooms were not cozy and didn’t seem as clean as they could be.

Great location. Great staff. Very clean and updated hotel

This was just an awesome place to stay while visiting NY I love visiting the big apple can't wait to come back. The people from all over the world reming me of home.

I like the ambiance so much that I stayed an extra night.

Great locations and quiet room with comfortable bed.

Broadway at W 77th St New York NY

Hotel highlights

  • Walking distance to Central Park
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and in public areas
  • Onsite dining
  • Fitness center

Located in Manhattan within a short walk of Central Park, Arthouse Hotel New York City is within a mile (2 km) of other popular sights such as Metropolitan Museum of Art. This 291-room hotel welcomes guests with conveniences like 2 restaurants, free in-room WiFi, and a gym.


Dining

Enjoy dining at one of 2 onsite restaurants including Serafina, which specializes in Italian cuisine. At the end of the day, relax with a drink at the bar/lounge. Continental breakfast is offered for a fee each morning from 7:30 AM to 11 AM.


Rooms

42-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other amenities include coffee makers, laptop-compatible safes, and phones.


Property features

Arthouse Hotel New York City features a gym, free WiFi in public areas, and a 24-hour business center. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a computer station, a library, and a terrace.

Room options

Broadway View Deluxe King

1 King Bed | Sleeps 2

Standard Queen

1 Queen Bed | Sleeps 2

Standard King

1 King Bed | Sleeps 2

Loft with Terrace

1 King Bed | Sleeps 2

Guest reviews for Arthouse Hotel New York City

Everyone (11) Couples (4) Family (13)
5
Everyone

By on Dec 31, 2023

Review comment responded on Jan 20, 2024

Thank you for this excellent rating, Adrienne!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Arthouse Hotel New York City! We'd love to host you again someday for yet another unforgettable visit.

5
Everyone

By on Dec 30, 2023

Review comment responded on Dec 31, 2023

Thanks for the fantastic rating, Odena!It's outstanding we could exceed your expectations during your stay at Arthouse Hotel New York City. We're all looking forward to your next stay with us.

3
Everyone

Check in stated 4:30 p.m. but the room was not ready until 8:30 p.m. We had bought a deal that included a coffee and pastry for breakfast but we were scolded loudly in front of other guests when we asked about it as if we were in the wrong for asking. I only knew about it due to an email they sent. Staff was a mixed bag some were nice others thought that explaining their titles made a difference to a customer that does not care what each position does in a GM vs operations manager, that was not my concern, nor did I need to be schooled on it. Stating your name is enough. The loud individual did take off a small amount $44 off the $554 for the one night. It was a nice gesture but did not excuse the 4 hours we could not access the room.

By on Dec 18, 2023

Review comment responded on Dec 20, 2023

Greetings, we appreciate you taking the time to share your feedback. We deeply apologize for any inconvenience you faced regarding the wait for room availability and any misunderstanding about the breakfast deal. It is also with regret to hear about your experience with some of our team members and be assured we will make sure to emphasize the need for clear, polite communication. It's reassuring to know though, that some members were able to aid your stay positively. We understand that no compensation can make up for lost time, but it was offered as a token of goodwill. Nonetheless, we hope to provide you a more seamless experience in the future.

2
Everyone

By on Aug 17, 2023

Review comment responded on Aug 19, 2023

Neepa, we're sorry to see your recent stay did not meet your expectations. Feel free to share any details with us; we value guest feedback as it helps us improve. We are committed to providing the best experience for our guests. We hope you consider giving us another chance to serve you better in the future.

4
Family

This is a great spot on the upper west side, located less than 2 blocks from the 1 train. My room was spacious and clean but the hot water took at least 10 minutes to heat up and never got steaming hot. Staff was very nice, the lobby is great for hanging with friends, drinking, chilling. Breakfast pastries are delicious (and kosher!!)

By on Jun 27, 2023

Review comment responded on Jun 27, 2023

Thank you for the excellent review, Diana! We truly appreciate it and we're very pleased you had a fantastic stay with us at Arthouse Hotel New York City. We hope we can provide you with another highly enjoyable stay in the future!

5
Family

Great place, clean, easy, friendly, safe.

By on Jun 10, 2023

Review comment responded on Jun 12, 2023

Anne,Thank you so much for sharing your experience at Arthouse Hotel New York City! It's wonderful to hear that you found the hotel to be a great place with top-notch cleanliness. We take pride in maintaining a clean and welcoming environment for our guests, and it's always heartening when our efforts are recognized.The staff at Arthouse Hotel New York City aims to provide friendly, attentive service, and it's terrific that you found them to be accommodating. Creating a safe atmosphere for our guests is a top priority, so we're glad to know you felt secure during your stay.We greatly appreciate your kind words and hope to welcome you back on your next visit to our vibrant city. Have a fantastic day!

3
Family

Nice place but less boutique and unique than the pictures made it out to be. Hard to describe. I suppose it was the amount we spent on the room which did not seem on par with the room itself. Bathroom left a lot to be desired. Stainless steel countertop?! Worn out bathroom too. Mostly nice staff though some people need to remember to smile. False advertising about ''free continental breakfast'' as a VIP member which only meant a free hot coffee and pastry which was dissapointing.

By on May 30, 2023

Review comment responded on May 30, 2023

We appreciate you taking the time to share your concerns with us, Michael.We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.

2
Everyone

Barely warm water in shower.

By on Mar 29, 2023

Review comment responded on Mar 30, 2023

We appreciate you taking the time to share your feedback, Holly.Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with our water temperature. We hold ourselves to a much higher caliber of service so we'll be sure to discuss your concerns moving forward.We do hope you allow us another opportunity to share a more positive experience with you soon.

5
Family

Very clean and updated.

By on Feb 6, 2023

Review comment responded on Feb 6, 2023

Thank you for the excellent review, John!It's lovely you had such a pleasant experience at Arthouse Hotel New York City! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our updated and clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!We look forward to hosting you again soon for another amazing experience!

5
Partner Couples

Great place if you’re staying on the Upper West Side. Excellent staff and dining options on site.

By on Dec 3, 2022

Review comment responded on Dec 3, 2022

Thanks for sharing the excellent review with us, Adrienne!We're so glad that you had an exceptional experience at Arthouse Hotel New York City from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. We look forward to welcoming you back again soon!Thank you again for taking the time to leave your feedback!

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