Skip to main content
Beginning of main content

NYLO New York City

4.0 out of 5.0

Recent guest reviews

Charming hotel, great location, fun, funky bar, clean rooms, well-appointed. Friendly, helpful staff.

Charge for complementary drinks never had any charge for complementary Wi-Fi complementary equals free charge of fitness room never used it

Great location, staff very helpful. Suite was spacious. Cool, Danish-style furniture.

Staff was great. NYLO is close to many attractions and great places to eat. Loved being able to walk over to Central Park.

If you want to stay on the Upper West Side this hotel is your best option. Our room was small but very comfortable. The bed was amazing. The staff was very accommodating. This is my third time staying at the NYLO and I have enjoyed each visit

Great overall experience, only issue was my dink did not drain.

Outstanding staff! Nicely decorated, clean rooms. Good amenities throughout home.

After delayed flights and arriving at the hotel at midnight they told me they didn't have my rooms. I booked through Orbitz, paid full rate in advance, had confirmation numbers, and the manager said there was nothing he can do. The other employee later told me they overbook rooms to deal with no shows. Terrible customer service. Do not book! Location is also bad. Cost me $40 Uber to get near time square.

The NYLO has a great location - very close to the subway, Central Park, the Natural History Museum. Lots of good restaurants nearby. The staff was very helpful, and my room was rather nice.

First stay at this hotel. Very helpful staff and clean room

There are steps up to the reception and the doorman isn't alway there to welcome. It is a very dreary and depressing decor. Housekeeping parked the cart in front of the elevator for most of my stay. This is my second time staying here and now it's looking worn in the lobby. The location is the only reason I would return.

The rooms were large and spacious for New York. It was easy to get around and the staff were grea

Good location. Rooms are reasonable size though expensive House keeping is average, reasonable choice of restaurants close by Overall nothing great but reasonable satisfying exper9ence

unannounced extra $28 charge for wyfi and "complimentary" drinks neither requested nor desired. Coffee machine did not work, poor response to problem

Loved the hotel. Staff very friendly and helpful. We had a wonderful stay. Our only complaint was lack of storage in the bedroom and bathroom and no instructions for where to get ice (which is too hard to find), any room service offerings, or suggestions of what is nearby. The only thing we found was some information online when we were signing onto the WiFi service. However, once that screen clears, we couldn't figure out how to get back to it. There needs to be a booklet with everything in it.

Loved the location of hotel, great neighborhood and convenient to central park and subway. Room was not great. Was not clean at all. Still had an old chewed on dog toy in the corner. Bathroom was NOT clean, I'd share pictures, but they are disgusting. Coffee bar in room was not properly stocked, only gave me green tea, no coffee and no cups. Called to get coffee (twice) and no one ever showed. Pretty disappointing for almost $400 per night.

I had a great stay at NYLO. Easy in easy out access to the red line.

The hotel is very different than pictures present it: the so-called "industrial look" is just unfinished cement floors and exposed ducts. The bathroom had a strong musty smell; vents were covers with caked-in dust; air conditioning fan was very loud when starting. The beds are comfortable but the pillows are lumpy - no clue what they are filled with?? One could barely see outside the windows covered with dirt (on the outside). During our 3 days there we haven't noticed a doorman. Furthermore, a duct located right above the entrance leaked during our entire stay on top of people coming and leaving. We had to wait 2 hours for our room to be ready when we checked in, so we went to wait at Serafina restaurant. Since the bellman was MIA ("very busy" as we were told) to store our luggage, we took our bags into the restaurant. Even though the wait staff told us to put our bags by a table in an empty section, the manager came in and started yelling over tables demanding the person whose bags those are to remove them. He wanted to sit at that particular table (even though most the restaurant was empty) to have a conversation with the barmaid. Very poor display of management skills! He could have inquired with the only waiter on duty and we would have nicely moved our bags.

We love the NYLO NY and stay there often. I wish the lobby was quieter, but up the street there is a hotel with a quieter lobby but without the great communal work space,so on balance all good! Beds were so comfortable we all slept late! Charming staff, great hotel!

We booked a King Deluxe but upon arrival was told that the room reserved for is underived renovation so got a free upgrade to a beautiful loft suite with one of the most comfortable beds I have ever slept in. This will be our new place for NYC trips.

Room options

Superior King

King 1 | Queen 1 | Sleeps 2

Deluxe Double Double

Full 2 | Sleeps 4

NY Studio with Terrace

King 1 | Sleeps 2

Junior Suite Two Queens

Queen 2 | Sleeps 4

Guest reviews for NYLO New York City

Everyone (25) Couples (94) Business (58) Family (55) Other (25) Friends (19)
5

boutique hotel

Everyone

Charming hotel, great location, fun, funky bar, clean rooms, well-appointed. Friendly, helpful staff.

By , from San Francisco on Oct 23, 2017

1
Everyone

Charge for complementary drinks never had any charge for complementary Wi-Fi complementary equals free charge of fitness room never used it

By on Oct 15, 2017

4

great location, spacious suite, could use a mini f

Everyone

Great location, staff very helpful. Suite was spacious. Cool, Danish-style furniture.

By on Oct 9, 2017

4
Everyone

Staff was great. NYLO is close to many attractions and great places to eat. Loved being able to walk over to Central Park.

By , from St Paul, MN on Oct 4, 2017

5

trendy hotel in great location

Everyone

If you want to stay on the Upper West Side this hotel is your best option. Our room was small but very comfortable. The bed was amazing. The staff was very accommodating. This is my third time staying at the NYLO and I have enjoyed each visit

By , from California on Sep 6, 2017

5
Everyone

Great overall experience, only issue was my dink did not drain.

By on Aug 17, 2017

5

good experience.

Everyone

Outstanding staff! Nicely decorated, clean rooms. Good amenities throughout home.

By on Jul 3, 2017

1

over sell rooms. disaster!

Everyone

After delayed flights and arriving at the hotel at midnight they told me they didn't have my rooms. I booked through Orbitz, paid full rate in advance, had confirmation numbers, and the manager said there was nothing he can do. The other employee later told me they overbook rooms to deal with no shows. Terrible customer service. Do not book! Location is also bad. Cost me $40 Uber to get near time square.

By , from Raleigh on Jun 28, 2017

4

great location on upper west side

Everyone

The NYLO has a great location - very close to the subway, Central Park, the Natural History Museum. Lots of good restaurants nearby. The staff was very helpful, and my room was rather nice.

By on Jun 5, 2017

4

great hotel

Everyone

First stay at this hotel. Very helpful staff and clean room

By , from mequon wi on May 16, 2017