Superior Queen
from $162
NYLO New York City
4.0 out of 5.0
4.0
out of 5
"Good!"
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Recent guest reviews
Outstanding staff! Nicely decorated, clean rooms. Good amenities throughout home.
After delayed flights and arriving at the hotel at midnight they told me they didn't have my rooms. I booked through Orbitz, paid full rate in advance, had confirmation numbers, and the manager said there was nothing he can do. The other employee later told me they overbook rooms to deal with no shows. Terrible customer service. Do not book! Location is also bad. Cost me $40 Uber to get near time square.
The NYLO has a great location - very close to the subway, Central Park, the Natural History Museum. Lots of good restaurants nearby. The staff was very helpful, and my room was rather nice.
First stay at this hotel. Very helpful staff and clean room
There are steps up to the reception and the doorman isn't alway there to welcome. It is a very dreary and depressing decor. Housekeeping parked the cart in front of the elevator for most of my stay. This is my second time staying here and now it's looking worn in the lobby. The location is the only reason I would return.
The rooms were large and spacious for New York. It was easy to get around and the staff were grea
Good location. Rooms are reasonable size though expensive House keeping is average, reasonable choice of restaurants close by Overall nothing great but reasonable satisfying exper9ence
unannounced extra $28 charge for wyfi and "complimentary" drinks neither requested nor desired. Coffee machine did not work, poor response to problem
Loved the hotel. Staff very friendly and helpful. We had a wonderful stay. Our only complaint was lack of storage in the bedroom and bathroom and no instructions for where to get ice (which is too hard to find), any room service offerings, or suggestions of what is nearby. The only thing we found was some information online when we were signing onto the WiFi service. However, once that screen clears, we couldn't figure out how to get back to it. There needs to be a booklet with everything in it.
Loved the location of hotel, great neighborhood and convenient to central park and subway. Room was not great. Was not clean at all. Still had an old chewed on dog toy in the corner. Bathroom was NOT clean, I'd share pictures, but they are disgusting. Coffee bar in room was not properly stocked, only gave me green tea, no coffee and no cups. Called to get coffee (twice) and no one ever showed. Pretty disappointing for almost $400 per night.
I had a great stay at NYLO. Easy in easy out access to the red line.
The hotel is very different than pictures present it: the so-called "industrial look" is just unfinished cement floors and exposed ducts. The bathroom had a strong musty smell; vents were covers with caked-in dust; air conditioning fan was very loud when starting. The beds are comfortable but the pillows are lumpy - no clue what they are filled with?? One could barely see outside the windows covered with dirt (on the outside). During our 3 days there we haven't noticed a doorman. Furthermore, a duct located right above the entrance leaked during our entire stay on top of people coming and leaving. We had to wait 2 hours for our room to be ready when we checked in, so we went to wait at Serafina restaurant. Since the bellman was MIA ("very busy" as we were told) to store our luggage, we took our bags into the restaurant. Even though the wait staff told us to put our bags by a table in an empty section, the manager came in and started yelling over tables demanding the person whose bags those are to remove them. He wanted to sit at that particular table (even though most the restaurant was empty) to have a conversation with the barmaid. Very poor display of management skills! He could have inquired with the only waiter on duty and we would have nicely moved our bags.
We love the NYLO NY and stay there often. I wish the lobby was quieter, but up the street there is a hotel with a quieter lobby but without the great communal work space,so on balance all good! Beds were so comfortable we all slept late! Charming staff, great hotel!
We booked a King Deluxe but upon arrival was told that the room reserved for is underived renovation so got a free upgrade to a beautiful loft suite with one of the most comfortable beds I have ever slept in. This will be our new place for NYC trips.
Nylo is on the Beautiful UWS close to parks and attractions and near transit. A great choice of restaurants and bars and culture.
Nylo always makes you feel at home . The staff is friendly and courteous and always willing to help you with your plans or requests. The beautiful UWS make Nylo easily accessible public transportation or a parking farage right across the street.
Pretty basic accommodations, but fine. The lobby is definitely a busy place; lots of locals seem to hang out there.
Nylo is on the Stylish UWS and convenient to all the attractions. Near some of the best restaurants and shopping available. The Hotel and Staff are Amazing. Would definitely recommend this to anyone.
I had an awesome experience here recently, I was able to check in early and I was offered an upgrade at no additional cost! The staff was super efficient and friendly. I stayed in a loft room with a terrace and an awesome view. I was mostly surprised at how quiet my stay was, it almost seemed like nobody else was in the hotel! The room was spotless and minimal, super comfy bed. I'm definitely going to stay here again!
The hotel was very beautiful. The room was a little smaller then expected but was very clean. I was hoping for a nice view but only saw the wall of the hotel.
Hotel highlights
- Close to Lincoln Center and Metropolitan Museum of Art
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Located in Upper West Side, NYLO New York City is within a mile (2 km) of popular sights such as Lincoln Center and Metropolitan Museum of Art. This 285-room, 4-star hotel welcomes guests with 2 restaurants, free in-room WiFi, and a fitness center. It's also close to Barney's and Broadway.
Dining
Enjoy dining at one of 2 onsite restaurants including Serafina, which specializes in Italian cuisine. Quench your thirst with a drink at the bar/lounge. Full breakfast is offered for a fee each morning from 7 AM to 11 AM.
Rooms
NYLO New York City's 285 rooms are air-conditioned and provide coffee makers, free bottled water, and laptop-compatible safes. Guests can expect 42-inch TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Phones, ironing boards, and desks are also standard.
Property features
NYLO New York City features a fitness center, free WiFi in public areas, and a 24-hour business center. Valet parking is offered for USD 59.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and tours/tickets. Additional amenities include free newspapers, a terrace, and a porter/bellhop.
Guest reviews for NYLO New York City
good experience.
Everyone
Outstanding staff! Nicely decorated, clean rooms. Good amenities throughout home.
over sell rooms. disaster!
Everyone
After delayed flights and arriving at the hotel at midnight they told me they didn't have my rooms. I booked through Orbitz, paid full rate in advance, had confirmation numbers, and the manager said there was nothing he can do. The other employee later told me they overbook rooms to deal with no shows. Terrible customer service. Do not book! Location is also bad. Cost me $40 Uber to get near time square.
great location on upper west side
Everyone
The NYLO has a great location - very close to the subway, Central Park, the Natural History Museum. Lots of good restaurants nearby. The staff was very helpful, and my room was rather nice.
great hotel
Everyone
First stay at this hotel. Very helpful staff and clean room
location is the draw
Everyone
There are steps up to the reception and the doorman isn't alway there to welcome. It is a very dreary and depressing decor. Housekeeping parked the cart in front of the elevator for most of my stay. This is my second time staying here and now it's looking worn in the lobby. The location is the only reason I would return.
great rooms
Everyone
The rooms were large and spacious for New York. It was easy to get around and the staff were grea
nice hotel in nyc
Everyone
Good location. Rooms are reasonable size though expensive House keeping is average, reasonable choice of restaurants close by Overall nothing great but reasonable satisfying exper9ence
Everyone
unannounced extra $28 charge for wyfi and "complimentary" drinks neither requested nor desired. Coffee machine did not work, poor response to problem
good location and value
Everyone
Loved the hotel. Staff very friendly and helpful. We had a wonderful stay. Our only complaint was lack of storage in the bedroom and bathroom and no instructions for where to get ice (which is too hard to find), any room service offerings, or suggestions of what is nearby. The only thing we found was some information online when we were signing onto the WiFi service. However, once that screen clears, we couldn't figure out how to get back to it. There needs to be a booklet with everything in it.
great location and cool lobby.
Everyone
Loved the location of hotel, great neighborhood and convenient to central park and subway. Room was not great. Was not clean at all. Still had an old chewed on dog toy in the corner. Bathroom was NOT clean, I'd share pictures, but they are disgusting. Coffee bar in room was not properly stocked, only gave me green tea, no coffee and no cups. Called to get coffee (twice) and no one ever showed. Pretty disappointing for almost $400 per night.
Happy to hear that you enjoyed our convenient Upper West Side location. I'm so sorry we let you down, however. The doorman should have consistently greeted you upon your arrival and return to the hotel. We have shared your feedback with our housekeeping team so we can be more mindful about this as well. We hope to have the chance to earn your full trust in us soon.