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Royal Sonesta New Orleans

4.5 out of 5.0

Recent guest reviews

Eating facilities strange. Small requests, like newspaper delivery, promised but not done. Will not stay there again.

I had stayed years ago that's why I wanted to return. When i got to my room after carrying my bags up, I found it very dirty. Dirty used robe left outside on balcony with numerous beer bottle caps The bathroom floor had not been mopped. I was very disappointed in the decline.

It was rough coming down Bourbon with our luggage on a Friday afternoon. If we had known that we could access the building from side entrance it would have made it a little less stressful. It was very convenient to have the side door during party hours so that we didn't have to get trampled on at the Main door. Our room was very quiet and thankfully we didn't want to be on the Bourbon side of the hotel. I could imagine that we may not have gotten alot of sleep. The fridge was leaking onto the carpet but it was a deal breaker for us. We enjoyed walking the Quarter and being in the middle of everything. We would love to come back when Mardi Gras isn't going on so that we could experience the Hotel for what it could really provide for us.

Checking in to the hotel early, we were told that our room was not ready and they would call us when it was cleaned. Never got a call, so late in the afternoon we went to lobby and, after an apology, we were assigned a room that was so small and ill designed, you could not get to the closet to open it, not to mention that the doors were off the tracks too. After a discussion with the manager we were re-assigned to another room , this time with a hole in the ceiling directly over the toilet and a toilet paper holder that fell out of the wall. Another discussion led us to a larger room with a terrace on the club level floor with a bathtub in an alcove in the bedroom and another in the bathroom. (Why???) We were directly across from the club kitchen, so staff arriving early (5am) to set up awakened us with chatter and dish rustling. Housekeeping did a poor job. No evening turn-down service (2 of 3 nights), no clean towel replacement in the evening, NO wastebasket in the bathroom, and no bathrobes in the closet even though a card indicated there should have been.The shower had very poor water pressure, the amenities were fair (one small square of soap) and the bed linens were nice This is NOT a lux hotel!!!! That being said, the staff was friendly and warm. The staff gets a 5+.

Fast and easy check-in and out. And this was during Mardi Gras weekend. Very pleased.

Dirthy bathroom. Coffee maker not connected. Not working at first. Coffee supply not delivered. Fresh towels not delivered as well as additional one. Naughty room cleaning person. No hot water at night.

we needed a taxi at 4:30 am, the staff walked us down a still active bourbon st to the taxi stand.

Room was located directly across from the bars and clubs on bourbon street. very noisy all night long. they even supply ear plugs. to add to this there is construction going on and jackhammers and saws running constantly. both days I had to call the desk for coffee as the room attendants didn't leave coffee for the coffeemaker either day

As I arrived, i was extremely grateful for the underground parking. The quarter is so congested and confusing at all hours that it was a huge relief to not have to find a spot somewhere and roll my suitcase through the chaos. The lobby was absolutely lovely, but check in took about 40 minutes with only one customer in line in front of me. When a second staff member started checking in also, he didn't ask who was next and allowed a random couple that hadn't waited in the line to walk right up. Several of us in the line were displeased with that lapse in consideration. My room was beautiful and exactly as i expected. I then went downstairs to the hotel's oyster bar for dinner and the food was wonderful. I was on the 5th floor, but the elevators were extremely fast and my room was quieter than I expected for being on a very busy street. The following day I enjoyed being a quick walk to the historical sites and restaurants i wanted to visit, no driving needed. On my final morning, I had an issue. I had kept the Do Not Disturb sign on my doorknob for my entire stay. Checkout is at noon. However, at 9:00 am a staff member tapped on my door once very quietly and then immediately used her master key to open my room door while I was undressed and trying to sleep. I had to jump out of bed and yell that I'm still in here and she closed the door without apologizing. When I was ready to check out I noticed that the Do Not Disturb sign was missing from my door and there weren't any on a

Very disappointed, particularly after having enjoying it very much just a month ago. in this day and age, internet is a must, and even with a turbo boost extra payment essentially nonexistent. Further, the staff was obviously "second string" , I guess because it was over New Years , but really poor. Our TV movies didn't work, we called 3 times, and more than 2 hours later someone came and said it wasn't working anywhere in the hotel. After 2 more days we called again. This time they found a problem with our set and we moved rooms. so for 5 days, no internet, no movies. I'd just got back from Africa and was desperately needing to get work done

Nice hotel. Near everything. Great walking distance to everything in French quarters. The internet wasn't the strongest connection but it was ok. Nice place to go to party but not too much for relaxing. Or at least our room had thin walls so you heard everything on bourbon street and the rooms next door. But overall it was a great hotel. Friendly and helpful staff. Amazing place to go!

Hotel location is absolutely perfect. Right on Bourbon Street. The hotel was beautifully decorated for the holiday season. Hotel staff was excellent. Sandra the front desk gal was exceptional. She went totally out of her way to accommodate us. The only complaint that we have is that the walls are paper-thin. Luckily our neighbors were quiet but even so you can hear everything. Another note... Bourbon Street is frequently blocked off when map questing use 700 Conti Street which is where the garage is located.

Hotel was excellent. They have all the facilities you would need for a stay in New Orleans. Staff was extremely helpful. Orbitz advertising lists a breakfast buffet which the hotel does not have. However the manager provided breakfast vouchers to cover our stay. This is not the first time Orbitz lists items that the hotels do not have. Location was most convenient for getting around town.

Hotel was nice with easy access to the French Quarter and facilities were good, however, the internet was terrible and virtually unworkable. Rooms have a Kerig which was nice but supplies were not replenished after the first day. Empty wine glass sat in the room for the entire stay. Correcting a few minor problems would make this an outstanding place to stay.

Great location, Friendly staff! Our room was very clean and quiet.

We enjoyed our stay at the hotel. Staff were friendly helpful. The pool was very nice too. Couple of cons: no continental breakfast or water in the rooms (not for $8). Rooms kept out most noise which was impressive!! Thank you!!

Top class accommodations. Southern hospitality. Convenient to everything in the French quarter.

The hotel was nicely appointed, very secure and up to date. You are right in the middle of Bourbon St. and if you like bars, restaurants and people,,, this is your place. We checked in on Friday, leaving Sunday. Our room was on the side of the hotel so we did not get the street noise during the night. ( Bourbon St. is closed to vehicle traffic at night, at least on the weekend, don't know if that happens during the week). The hotel was clean, modern and comfortable. It has a valet service, you go around the side of the block, down a ramp and you are below the hotel. Only problem is getting to the garage, in the evening, as the people walk in the streets,,, even the cross streets and could care less about letting you through. We ate breakfast at the restaurant in the hotel, you walk through the bar, into a breezeway, then into the restaurant. I had the shrimp and crab omelet, it was fantastic. My daughter and I were in New Orleans for the Steeler's game, and had no problem getting around, even though there was a lot of construction. Yes, I would stay there again. Oh yes, had to hunt down the valet, 6:45 am Sunday morning when we were leaving, but the bell man did find him. You call down and the valet has your car ready. No one answered when I called, twice.

Royal Sonesta is a well located quality hotel with a great staff, great pool, great restaurants both casual(Desire) and fine dining(Revolution) Great price/value.

Great hotel. In the middle of all the action. ...................

300 Bourbon St New Orleans LA

Royal Sonesta New Orleans places you in French Quarter, within a leisurely stroll of popular sights such as Jackson Square and French Market. This 483-room, 4.5-star hotel welcomes guests with conveniences like an outdoor pool, a fitness center, and a nightclub. In the historical district, it's also near Mercedes-Benz Superdome and New Orleans Museum of Art.


Dining

Enjoy dining at Desire Oyster Bar, one of 4 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 11:30 AM.


Rooms

All 483 recently renovated rooms provide iPod docks, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and free wired Internet keeps guests connected. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Free bottled water, laptop-compatible safes, and phones are other standard amenities.


Property features

Royal Sonesta New Orleans features a nightclub, an outdoor pool, and a fitness center. Valet parking is available for USD 41 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 21 meeting rooms, and conference space.

Guest reviews for Royal Sonesta New Orleans

Everyone (30) Business (21) Couples (180) Family (37) Other (23) Friends (37)
3

disappointed

Everyone

Eating facilities strange. Small requests, like newspaper delivery, promised but not done. Will not stay there again.

By on Mar 24, 2017

Review comment responded on Mar 27, 2017

Dear Guest, It was a pleasure to have you settle in with us and we thank you for sharing your feedback. At Royal Sonesta New Orleans, we pride ourselves on exceeding the expectations of each of our guests, and this starts by ensuring that each detail and request is perfectly executed. We regret to learn that this was not your experience and we hope that you can accept our apologies and understand that this was an isolated event. We would love nothing more than to welcome you again and so that we can restore your confidence in a proper experience at our French Quarter hotel and we hope that you will consider providing us that opportunity upon your return. Warmest Regards, Royal Sonesta New Orleans

1
Everyone

I had stayed years ago that's why I wanted to return. When i got to my room after carrying my bags up, I found it very dirty. Dirty used robe left outside on balcony with numerous beer bottle caps The bathroom floor had not been mopped. I was very disappointed in the decline.

By on Mar 12, 2017

Review comment responded on Mar 15, 2017

Dear mom visit tulan, Greetings from New Orleans and thank you for taking the time to share your review. It was a pleasure to welcome you back after so many years, though we regret to learn that your visit with us was not consistent with the last, or with the wonderful experiences we strive to create. What you have described is certainly not reflective of our high standards and we hope you can accept our sincerest of apologies, and perhaps allow us another chance to host you as we would love nothing more than to restore your confidence. We value your feedback and we thank you again. Yours in Hospitality, Royal Sonesta New Orleans

4

amazing stay on bourbon street

Everyone

It was rough coming down Bourbon with our luggage on a Friday afternoon. If we had known that we could access the building from side entrance it would have made it a little less stressful. It was very convenient to have the side door during party hours so that we didn't have to get trampled on at the Main door. Our room was very quiet and thankfully we didn't want to be on the Bourbon side of the hotel. I could imagine that we may not have gotten alot of sleep. The fridge was leaking onto the carpet but it was a deal breaker for us. We enjoyed walking the Quarter and being in the middle of everything. We would love to come back when Mardi Gras isn't going on so that we could experience the Hotel for what it could really provide for us.

By , from Houston on Mar 7, 2017

Review comment responded on Mar 14, 2017

Dear Jen, While Mardi Gras provides a buzz and energy all its own, we would love for you to join us again during another time of the year so that as you shared, you can experience more of the hotel, and everything else that the French Quarter and the greater city of New Orleans has to offer. Our Sonesta beds, linens and pillows will be ready to greet you for a great night’s sleep upon your return and we thank you for taking the time to share your review. Until next time. Warm Regards, Royal Sonesta New Orleans

2

a sorry old hotel that needs a facelift

Everyone

Checking in to the hotel early, we were told that our room was not ready and they would call us when it was cleaned. Never got a call, so late in the afternoon we went to lobby and, after an apology, we were assigned a room that was so small and ill designed, you could not get to the closet to open it, not to mention that the doors were off the tracks too. After a discussion with the manager we were re-assigned to another room , this time with a hole in the ceiling directly over the toilet and a toilet paper holder that fell out of the wall. Another discussion led us to a larger room with a terrace on the club level floor with a bathtub in an alcove in the bedroom and another in the bathroom. (Why???) We were directly across from the club kitchen, so staff arriving early (5am) to set up awakened us with chatter and dish rustling. Housekeeping did a poor job. No evening turn-down service (2 of 3 nights), no clean towel replacement in the evening, NO wastebasket in the bathroom, and no bathrobes in the closet even though a card indicated there should have been.The shower had very poor water pressure, the amenities were fair (one small square of soap) and the bed linens were nice This is NOT a lux hotel!!!! That being said, the staff was friendly and warm. The staff gets a 5+.

By , from Westchester, NY on Mar 7, 2017

Review comment responded on Mar 14, 2017

Dear CS, We appreciate your five-star rating on the hospitality of our Royal Sonesta colleagues and for taking the time to share your feedback. We regret that your experience with us left you wanting more and we hope that you will consider joining us again should you ever return to French Quarter as we would like nothing more than to provide you with the welcoming experience our hotel is known for. Yours in Hospitality, Royal Sonesta New Orleans

4
Everyone

Fast and easy check-in and out. And this was during Mardi Gras weekend. Very pleased.

By on Mar 5, 2017

Review comment responded on Mar 14, 2017

Dear Guest, We are delighted that your time with us was enjoyed and we hope to welcome you again during next year’s Mardi Gras celebrations if not sooner. Warm Regards, Royal Sonesta New Orleans

2
Everyone

Dirthy bathroom. Coffee maker not connected. Not working at first. Coffee supply not delivered. Fresh towels not delivered as well as additional one. Naughty room cleaning person. No hot water at night.

By , from Reston, Virginia on Feb 25, 2017

Review comment responded on Feb 28, 2017

Dear Alexander, Greetings from the Crescent City and thank you for sharing your review. It was a pleasure for us to welcome you, though we are surprised and saddened to learn that your visit fell short. What you have described is certainly not typical of our team and we hope you can accept our sincerest apologies for this unfortunate situation. As a result of your feedback we have spoken with our team to ensure that others are not faced with a similar experience and we thank you for bringing this to our attention. On behalf of everyone within the Housekeeping department and the hotel as a whole, we hope you can join us again so that we can provide you with the exceptional experiences our team is so known for providing. Warm Regards, Royal Sonesta New Orleans

5
Everyone

we needed a taxi at 4:30 am, the staff walked us down a still active bourbon st to the taxi stand.

By on Jan 29, 2017

Review comment responded on Jan 31, 2017

Dear Guest, Greetings from your friends at Royal Sonesta and thank you for sharing your review. It was a treat to find your kind words regarding our colleagues, and a joy to learn that PJ’s Café provided the perfect morning delight. We appreciate your comments regarding the Hushpuppies at Desire Oyster Bar, details that we will be certain are shared with our culinary team. Once more it was a pleasure to host you and we hope that ours will be a hotel you visit again in the weeks and months ahead. Warm Regards, Royal Sonesta New Orleans

3

good location-bad location

Everyone

Room was located directly across from the bars and clubs on bourbon street. very noisy all night long. they even supply ear plugs. to add to this there is construction going on and jackhammers and saws running constantly. both days I had to call the desk for coffee as the room attendants didn't leave coffee for the coffeemaker either day

By , from Georgia on Jan 22, 2017

Review comment responded on Jan 27, 2017

Dear Dave, It was a pleasure to host you on your recent French Quarter visit and we thank you for sharing your comments. While it warms us to read that our central address provided you ideal access to all of your “must-visit” destinations, we apologize if the Bourbon Street facing room was not your preference. Should you join us again, as we hope you will, we invite you to explore one of the rooms facing our pool area and courtyard, which provide the perfect respite for those seeking a break from the buzz and energy beyond our front doors. We thank you again and apologize that your experience fell short. We do hope we have the chance to win back your heart. Warm Regards, Royal Sonesta New Orleans

4

right in the middle of the action

BusinessTravelers

As I arrived, i was extremely grateful for the underground parking. The quarter is so congested and confusing at all hours that it was a huge relief to not have to find a spot somewhere and roll my suitcase through the chaos. The lobby was absolutely lovely, but check in took about 40 minutes with only one customer in line in front of me. When a second staff member started checking in also, he didn't ask who was next and allowed a random couple that hadn't waited in the line to walk right up. Several of us in the line were displeased with that lapse in consideration. My room was beautiful and exactly as i expected. I then went downstairs to the hotel's oyster bar for dinner and the food was wonderful. I was on the 5th floor, but the elevators were extremely fast and my room was quieter than I expected for being on a very busy street. The following day I enjoyed being a quick walk to the historical sites and restaurants i wanted to visit, no driving needed. On my final morning, I had an issue. I had kept the Do Not Disturb sign on my doorknob for my entire stay. Checkout is at noon. However, at 9:00 am a staff member tapped on my door once very quietly and then immediately used her master key to open my room door while I was undressed and trying to sleep. I had to jump out of bed and yell that I'm still in here and she closed the door without apologizing. When I was ready to check out I noticed that the Do Not Disturb sign was missing from my door and there weren't any on a

By , from Memphis, TN on Jan 16, 2017

Review comment responded on Jan 19, 2017

Dear Robin, Greetings from the Crescent City and thank you for sharing your comments. We are delighted to learn that the driveway provided you the peace and calm needed to unload your car and get settled in, and we are thrilled that our central address allowed you easy access to all of your must-visit destinations. We appreciate your feedback regarding your check-in experience and will review this in detail with our team at the front desk to ensure others do not share your experience. We must also apologize for the missing Do Not Disturb sign and the knock at the door you experienced. Once again, these are valuable details and we appreciate you highlighting them within your review, and thank you for not allowing the matters impact your visit. We thank you again for allowing us to provide you with a big New Orleans welcome and we hope that we can do so again when your travels next bring you back. Warm Regards, Royal Sonesta New Orleans

2

very disappointed in almost non existent email.

Everyone

Very disappointed, particularly after having enjoying it very much just a month ago. in this day and age, internet is a must, and even with a turbo boost extra payment essentially nonexistent. Further, the staff was obviously "second string" , I guess because it was over New Years , but really poor. Our TV movies didn't work, we called 3 times, and more than 2 hours later someone came and said it wasn't working anywhere in the hotel. After 2 more days we called again. This time they found a problem with our set and we moved rooms. so for 5 days, no internet, no movies. I'd just got back from Africa and was desperately needing to get work done

By , from car on Jan 10, 2017

Review comment responded on Jan 18, 2017

Dear Janice, Greetings from New Orleans and thank you for joining us on your recent visit. We always look forward to welcoming our repeat guests and we were thrilled to see you joining us again after your visit just a month earlier. We are sorry to learn that you had troubles with connectivity and movies and apologize for any inconvenience you may have experienced. We are pleased that our colleagues had you moved to a new room and we trust that your experience was somewhat resolved once settled in. We thank you again and hope that you will allow us another opportunity to host you so that we can provide you with a more authentic Royal Sonesta New Orleans experience. Yours in Hospitality, Royal Sonesta New Orleans