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Royal Sonesta New Orleans

4.5 out of 5.0

Recent guest reviews

Overall this was a great experience. Fun location, clean rooms many conveniences within the hotel. All of bourbon street was torn up the entire time we were there with jackhammers and the like right outside our window. We had ordered a court side room but were "upgraded" to a street side king room. I would have much preferred to be away from the racket of the construction and wish we would have been warned before our arrival as jeoulf have moved to a hotel closer to Jackson square

At time of booking (May 2017) we were told that construction would be completed prior to arrival. Construction was in full swing and would start at 8am and continued thru 5pm daily. Fortunately, we could still hear the music from our Bourbon balcony room thru the jack hammering and construction equipment. Overall good experience but Expedia should have done their homework and told us about the construction schedule being extended. We have used other travel sites that gave last minute updates about our upcoming vacation.

Even though there is construction going on outside this hotel, I would still go back even during construction! Cannot say enough wonderful things about this hotel. Staff was amazing- beyond friendly (it is New Orleans after all). Room was spotless. Facilities beautiful. A+.

It was a beautiful hotel with ambient courtyard and pool. Most of the staff was very congenial and it is in a great location with a lot of food options (in and out of the hotel). The bar was quite the nola experience but getting a table was a bit confusing. It was noisy at night and a bit confusing to get around with all the construction. I wish we had been informed of the construction in advance and provided a set pick up or drop off location for our taxi and uber drivers. But otherwise it was a fun experience. I would recommend the hotel, it really is aesthetically pleasing and in walking distance of many of the sites.

In the heart of the French Quarter with a delightfully friendly staff and superb facilities.

Had no problems. It was a busy hotel but everyone seemed happy and things went along fine. If wish to sit back and relax you can, but maybe not so much on Bourbon street for any hotel. You do not need a car here but can have one. We walked everywhere or used the trolleys. Great time.

This is a very noisy area, very dirty part of town. Had several issue with hotel. Manager tried to take care of situations and did a pretty good job.

Enjoyed the stay despite the craziness outside on Bourbon Street. Our room.was facing the inside courtyard and pool area. Had a great dinner at the Desire Oyster Bar with excellent local foods. And we loved the performances and ambiance at the Jazz Playhouse.

Eating facilities strange. Small requests, like newspaper delivery, promised but not done. Will not stay there again.

I had stayed years ago that's why I wanted to return. When i got to my room after carrying my bags up, I found it very dirty. Dirty used robe left outside on balcony with numerous beer bottle caps The bathroom floor had not been mopped. I was very disappointed in the decline.

It was rough coming down Bourbon with our luggage on a Friday afternoon. If we had known that we could access the building from side entrance it would have made it a little less stressful. It was very convenient to have the side door during party hours so that we didn't have to get trampled on at the Main door. Our room was very quiet and thankfully we didn't want to be on the Bourbon side of the hotel. I could imagine that we may not have gotten alot of sleep. The fridge was leaking onto the carpet but it was a deal breaker for us. We enjoyed walking the Quarter and being in the middle of everything. We would love to come back when Mardi Gras isn't going on so that we could experience the Hotel for what it could really provide for us.

Checking in to the hotel early, we were told that our room was not ready and they would call us when it was cleaned. Never got a call, so late in the afternoon we went to lobby and, after an apology, we were assigned a room that was so small and ill designed, you could not get to the closet to open it, not to mention that the doors were off the tracks too. After a discussion with the manager we were re-assigned to another room , this time with a hole in the ceiling directly over the toilet and a toilet paper holder that fell out of the wall. Another discussion led us to a larger room with a terrace on the club level floor with a bathtub in an alcove in the bedroom and another in the bathroom. (Why???) We were directly across from the club kitchen, so staff arriving early (5am) to set up awakened us with chatter and dish rustling. Housekeeping did a poor job. No evening turn-down service (2 of 3 nights), no clean towel replacement in the evening, NO wastebasket in the bathroom, and no bathrobes in the closet even though a card indicated there should have been.The shower had very poor water pressure, the amenities were fair (one small square of soap) and the bed linens were nice This is NOT a lux hotel!!!! That being said, the staff was friendly and warm. The staff gets a 5+.

Fast and easy check-in and out. And this was during Mardi Gras weekend. Very pleased.

Dirthy bathroom. Coffee maker not connected. Not working at first. Coffee supply not delivered. Fresh towels not delivered as well as additional one. Naughty room cleaning person. No hot water at night.

we needed a taxi at 4:30 am, the staff walked us down a still active bourbon st to the taxi stand.

Room was located directly across from the bars and clubs on bourbon street. very noisy all night long. they even supply ear plugs. to add to this there is construction going on and jackhammers and saws running constantly. both days I had to call the desk for coffee as the room attendants didn't leave coffee for the coffeemaker either day

As I arrived, i was extremely grateful for the underground parking. The quarter is so congested and confusing at all hours that it was a huge relief to not have to find a spot somewhere and roll my suitcase through the chaos. The lobby was absolutely lovely, but check in took about 40 minutes with only one customer in line in front of me. When a second staff member started checking in also, he didn't ask who was next and allowed a random couple that hadn't waited in the line to walk right up. Several of us in the line were displeased with that lapse in consideration. My room was beautiful and exactly as i expected. I then went downstairs to the hotel's oyster bar for dinner and the food was wonderful. I was on the 5th floor, but the elevators were extremely fast and my room was quieter than I expected for being on a very busy street. The following day I enjoyed being a quick walk to the historical sites and restaurants i wanted to visit, no driving needed. On my final morning, I had an issue. I had kept the Do Not Disturb sign on my doorknob for my entire stay. Checkout is at noon. However, at 9:00 am a staff member tapped on my door once very quietly and then immediately used her master key to open my room door while I was undressed and trying to sleep. I had to jump out of bed and yell that I'm still in here and she closed the door without apologizing. When I was ready to check out I noticed that the Do Not Disturb sign was missing from my door and there weren't any on a

Very disappointed, particularly after having enjoying it very much just a month ago. in this day and age, internet is a must, and even with a turbo boost extra payment essentially nonexistent. Further, the staff was obviously "second string" , I guess because it was over New Years , but really poor. Our TV movies didn't work, we called 3 times, and more than 2 hours later someone came and said it wasn't working anywhere in the hotel. After 2 more days we called again. This time they found a problem with our set and we moved rooms. so for 5 days, no internet, no movies. I'd just got back from Africa and was desperately needing to get work done

Nice hotel. Near everything. Great walking distance to everything in French quarters. The internet wasn't the strongest connection but it was ok. Nice place to go to party but not too much for relaxing. Or at least our room had thin walls so you heard everything on bourbon street and the rooms next door. But overall it was a great hotel. Friendly and helpful staff. Amazing place to go!

Hotel location is absolutely perfect. Right on Bourbon Street. The hotel was beautifully decorated for the holiday season. Hotel staff was excellent. Sandra the front desk gal was exceptional. She went totally out of her way to accommodate us. The only complaint that we have is that the walls are paper-thin. Luckily our neighbors were quiet but even so you can hear everything. Another note... Bourbon Street is frequently blocked off when map questing use 700 Conti Street which is where the garage is located.

Room options

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 1 King Bed, Non Smoking, Balcony (Interior)

King 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking, Balcony (Interior)

Queen 2 | Sleeps 4

Room, 1 King Bed, Non Smoking, Balcony (Bourbon Balcony)

King 1 | Sleeps 2

Guest reviews for Royal Sonesta New Orleans

Everyone (38) Business (21) Couples (180) Family (37) Other (23) Friends (37)
4
Everyone

Overall this was a great experience. Fun location, clean rooms many conveniences within the hotel. All of bourbon street was torn up the entire time we were there with jackhammers and the like right outside our window. We had ordered a court side room but were "upgraded" to a street side king room. I would have much preferred to be away from the racket of the construction and wish we would have been warned before our arrival as jeoulf have moved to a hotel closer to Jackson square

By , from stillwater, MN on Sep 13, 2017

4

construction takes away from overall experience

Everyone

At time of booking (May 2017) we were told that construction would be completed prior to arrival. Construction was in full swing and would start at 8am and continued thru 5pm daily. Fortunately, we could still hear the music from our Bourbon balcony room thru the jack hammering and construction equipment. Overall good experience but Expedia should have done their homework and told us about the construction schedule being extended. We have used other travel sites that gave last minute updates about our upcoming vacation.

By , from Hollister, Ca. on Sep 12, 2017

5

exceeded all my expectations

Everyone

Even though there is construction going on outside this hotel, I would still go back even during construction! Cannot say enough wonderful things about this hotel. Staff was amazing- beyond friendly (it is New Orleans after all). Room was spotless. Facilities beautiful. A+.

By , from Chicago on Jun 30, 2017

Review comment responded on Jul 6, 2017

Dear Jennifer, We are thrilled to have created such a legendary experience and we thank you for the wonderful review. It was a pleasure to host you and we look forward to creating more memories the next time you join us. Warm Regards, Royal Sonesta New Orleans

4

beautiful hotel, convenient location.

Everyone

It was a beautiful hotel with ambient courtyard and pool. Most of the staff was very congenial and it is in a great location with a lot of food options (in and out of the hotel). The bar was quite the nola experience but getting a table was a bit confusing. It was noisy at night and a bit confusing to get around with all the construction. I wish we had been informed of the construction in advance and provided a set pick up or drop off location for our taxi and uber drivers. But otherwise it was a fun experience. I would recommend the hotel, it really is aesthetically pleasing and in walking distance of many of the sites.

By on Jun 10, 2017

Review comment responded on Jun 13, 2017

Dear Guest, Warm greetings from the French Quarter and thank you for taking the time to share your review. The Jazz Playhouse is popular with guests and locals alike and we are thrilled to read that you had a chance to settle in for a night we trust will not soon be forgotten. Your added comments are most appreciated and on behalf of all of us, we apologize for any inconvenience caused by the city improvement project, though we are pleased this did not dampen your overall experience. Best Regards, Royal Sonesta New Orleans

5

favorite place

Everyone

In the heart of the French Quarter with a delightfully friendly staff and superb facilities.

By , from Lynchburg, Va. on May 18, 2017

Review comment responded on May 22, 2017

Greetings Steve, We are thrilled to be on your list of top destinations and favorite hotels and we thank you for sharing your wonderful review. We hope it won’t be long before we have the joy of welcoming you back again. Warm Regards, Royal Sonesta New Orleans

5

great hotel and can walk everywhere.

Everyone

Had no problems. It was a busy hotel but everyone seemed happy and things went along fine. If wish to sit back and relax you can, but maybe not so much on Bourbon street for any hotel. You do not need a car here but can have one. We walked everywhere or used the trolleys. Great time.

By , from Indiana on Apr 13, 2017

Review comment responded on Apr 17, 2017

Dear Dee Dee, We are thrilled that our central and vibrant location provided you with such a wonderful experience and elated that your visit included so many culinary delights. It was a joy to have you with us and we hope that you will settle in again one day soon. Warm Regards, Royal Sonesta New Orleans

2

very noisy area

Everyone

This is a very noisy area, very dirty part of town. Had several issue with hotel. Manager tried to take care of situations and did a pretty good job.

By on Apr 5, 2017

Review comment responded on Apr 7, 2017

Greetings, It was a pleasure to welcome you to the French Quarter though we are sorry to learn that our vibrant neighborhood may not be your style. We apologize for any troubles had and we hope that you explored other areas of our great city such as the galleries and boutiques of Royal Street. We thank you for allowing our management team to resolve your concerns and we hope that you will be able to join us again one day soon. Warm Regards, Royal Sonesta New Orleans

4

nice hotel right on crazy bourbon street

Everyone

Enjoyed the stay despite the craziness outside on Bourbon Street. Our room.was facing the inside courtyard and pool area. Had a great dinner at the Desire Oyster Bar with excellent local foods. And we loved the performances and ambiance at the Jazz Playhouse.

By , from Connecticut on Apr 3, 2017

Review comment responded on Apr 6, 2017

Dear Kurt, As you have shared, a visit at our hotel is not complete without enjoying the authentic New Orleans experiences provided by Desire Oyster Bar and The Jazz Playhouse. We thank you for taking the time to share your review and we hope that we can count on welcoming you back one day soon. Warm Regards, Royal Sonesta New Orleans

3

disappointed

Everyone

Eating facilities strange. Small requests, like newspaper delivery, promised but not done. Will not stay there again.

By on Mar 24, 2017

Review comment responded on Mar 27, 2017

Dear Guest, It was a pleasure to have you settle in with us and we thank you for sharing your feedback. At Royal Sonesta New Orleans, we pride ourselves on exceeding the expectations of each of our guests, and this starts by ensuring that each detail and request is perfectly executed. We regret to learn that this was not your experience and we hope that you can accept our apologies and understand that this was an isolated event. We would love nothing more than to welcome you again and so that we can restore your confidence in a proper experience at our French Quarter hotel and we hope that you will consider providing us that opportunity upon your return. Warmest Regards, Royal Sonesta New Orleans

1
Everyone

I had stayed years ago that's why I wanted to return. When i got to my room after carrying my bags up, I found it very dirty. Dirty used robe left outside on balcony with numerous beer bottle caps The bathroom floor had not been mopped. I was very disappointed in the decline.

By on Mar 12, 2017

Review comment responded on Mar 15, 2017

Dear mom visit tulan, Greetings from New Orleans and thank you for taking the time to share your review. It was a pleasure to welcome you back after so many years, though we regret to learn that your visit with us was not consistent with the last, or with the wonderful experiences we strive to create. What you have described is certainly not reflective of our high standards and we hope you can accept our sincerest of apologies, and perhaps allow us another chance to host you as we would love nothing more than to restore your confidence. We value your feedback and we thank you again. Yours in Hospitality, Royal Sonesta New Orleans