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Royal Sonesta New Orleans

4.5 out of 5.0

Recent guest reviews

The hotel was great very clean. But the construction bad we had trouble leaving. The airport shuttle had to park three blocks away . It was pouring rain suitcases got very wet . Driver did best he could.

Right in the center of all the action ! Walking distance (I like to walk) to everything !

The hotel is ideally located on the French Quarter. Although there was construction on the street the rooms were quiet. The food and service at the Desire Oyster bar beats out the much higher priced Revolution and the Jazz Club is a nice place to spend some time listening to music. A great experience.

Room was very clean and staff was very pleasant. Would definitely recommend this Hotel, and will be looking forward to staying there again.

Awful. I paid for a superior room, I never received a superior room, instead of a superior room I received a room under construction, the air conditioner doesn’t work, the cleaniless awful, the worst room at Royal sonesta

Overall this was a great experience. Fun location, clean rooms many conveniences within the hotel. All of bourbon street was torn up the entire time we were there with jackhammers and the like right outside our window. We had ordered a court side room but were "upgraded" to a street side king room. I would have much preferred to be away from the racket of the construction and wish we would have been warned before our arrival as jeoulf have moved to a hotel closer to Jackson square

At time of booking (May 2017) we were told that construction would be completed prior to arrival. Construction was in full swing and would start at 8am and continued thru 5pm daily. Fortunately, we could still hear the music from our Bourbon balcony room thru the jack hammering and construction equipment. Overall good experience but Expedia should have done their homework and told us about the construction schedule being extended. We have used other travel sites that gave last minute updates about our upcoming vacation.

Even though there is construction going on outside this hotel, I would still go back even during construction! Cannot say enough wonderful things about this hotel. Staff was amazing- beyond friendly (it is New Orleans after all). Room was spotless. Facilities beautiful. A+.

It was a beautiful hotel with ambient courtyard and pool. Most of the staff was very congenial and it is in a great location with a lot of food options (in and out of the hotel). The bar was quite the nola experience but getting a table was a bit confusing. It was noisy at night and a bit confusing to get around with all the construction. I wish we had been informed of the construction in advance and provided a set pick up or drop off location for our taxi and uber drivers. But otherwise it was a fun experience. I would recommend the hotel, it really is aesthetically pleasing and in walking distance of many of the sites.

In the heart of the French Quarter with a delightfully friendly staff and superb facilities.

Had no problems. It was a busy hotel but everyone seemed happy and things went along fine. If wish to sit back and relax you can, but maybe not so much on Bourbon street for any hotel. You do not need a car here but can have one. We walked everywhere or used the trolleys. Great time.

This is a very noisy area, very dirty part of town. Had several issue with hotel. Manager tried to take care of situations and did a pretty good job.

Enjoyed the stay despite the craziness outside on Bourbon Street. Our room.was facing the inside courtyard and pool area. Had a great dinner at the Desire Oyster Bar with excellent local foods. And we loved the performances and ambiance at the Jazz Playhouse.

Eating facilities strange. Small requests, like newspaper delivery, promised but not done. Will not stay there again.

I had stayed years ago that's why I wanted to return. When i got to my room after carrying my bags up, I found it very dirty. Dirty used robe left outside on balcony with numerous beer bottle caps The bathroom floor had not been mopped. I was very disappointed in the decline.

It was rough coming down Bourbon with our luggage on a Friday afternoon. If we had known that we could access the building from side entrance it would have made it a little less stressful. It was very convenient to have the side door during party hours so that we didn't have to get trampled on at the Main door. Our room was very quiet and thankfully we didn't want to be on the Bourbon side of the hotel. I could imagine that we may not have gotten alot of sleep. The fridge was leaking onto the carpet but it was a deal breaker for us. We enjoyed walking the Quarter and being in the middle of everything. We would love to come back when Mardi Gras isn't going on so that we could experience the Hotel for what it could really provide for us.

Checking in to the hotel early, we were told that our room was not ready and they would call us when it was cleaned. Never got a call, so late in the afternoon we went to lobby and, after an apology, we were assigned a room that was so small and ill designed, you could not get to the closet to open it, not to mention that the doors were off the tracks too. After a discussion with the manager we were re-assigned to another room , this time with a hole in the ceiling directly over the toilet and a toilet paper holder that fell out of the wall. Another discussion led us to a larger room with a terrace on the club level floor with a bathtub in an alcove in the bedroom and another in the bathroom. (Why???) We were directly across from the club kitchen, so staff arriving early (5am) to set up awakened us with chatter and dish rustling. Housekeeping did a poor job. No evening turn-down service (2 of 3 nights), no clean towel replacement in the evening, NO wastebasket in the bathroom, and no bathrobes in the closet even though a card indicated there should have been.The shower had very poor water pressure, the amenities were fair (one small square of soap) and the bed linens were nice This is NOT a lux hotel!!!! That being said, the staff was friendly and warm. The staff gets a 5+.

Fast and easy check-in and out. And this was during Mardi Gras weekend. Very pleased.

Dirthy bathroom. Coffee maker not connected. Not working at first. Coffee supply not delivered. Fresh towels not delivered as well as additional one. Naughty room cleaning person. No hot water at night.

we needed a taxi at 4:30 am, the staff walked us down a still active bourbon st to the taxi stand.

300 Bourbon St New Orleans LA

Hotel highlights

  • Walking distance to Jackson Square and French Market
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Nightclub

Royal Sonesta New Orleans places you in French Quarter, within a leisurely stroll of popular sights such as Jackson Square and French Market. This 483-room, 4.5-star hotel welcomes guests with conveniences like an outdoor pool, a fitness center, and a nightclub. In the historical district, it's also near Mercedes-Benz Superdome and National World War II Museum.


Dining

Enjoy dining at Desire Oyster Bar, one of 4 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 11:30 AM.


Rooms

All 483 recently renovated rooms provide iPod docks, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and free wired Internet keeps guests connected. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Laptop-compatible safes, phones, and ironing boards are other standard amenities.


Property features

Royal Sonesta New Orleans features a nightclub, an outdoor pool, and a fitness center. Valet parking is available for USD 41 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 21 meeting rooms, and conference space.

Room options

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 1 King Bed, Non Smoking, Balcony (Interior)

King 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking, Balcony (Interior)

Queen 2 | Sleeps 4

Room, 1 King Bed, Non Smoking, Balcony (Bourbon Balcony)

King 1 | Sleeps 2

Guest reviews for Royal Sonesta New Orleans

Everyone (43) Business (21) Couples (180) Family (37) Other (23) Friends (37)
5

construction

Everyone

The hotel was great very clean. But the construction bad we had trouble leaving. The airport shuttle had to park three blocks away . It was pouring rain suitcases got very wet . Driver did best he could.

By on Dec 6, 2017

Review comment responded on Dec 8, 2017

Dear Guest, Thank you for choosing our property on your recent trip to New Orleans. It was a pleasure to have you here with us and we appreciate your feedback. We’re sorry that the city’s road construction has complicated traffic in the area, and we regret any inconvenience this caused. We are able to welcome shuttles for pick up and drop off at our Conti Street entrance, and we apologize if this wasn’t communicated to you prior to your departure. We appreciate you not letting this impact your overall experience and hope you’ll visit us again once the street improvements are completed. All the best, Royal Sonesta New Orleans

4

a blast !

Everyone

Right in the center of all the action ! Walking distance (I like to walk) to everything !

By , from Virginia on Nov 30, 2017

Review comment responded on Dec 4, 2017

Dear Pete, We’re thrilled that our central location and impeccable accommodations were just the ticket to winning you over! Thank you for being our guest and sharing your great review. We hope to have the pleasure of welcoming you back at your soonest opportunity. Best regards, Royal Sonesta New Orleans

5

beautiful hotel

Everyone

The hotel is ideally located on the French Quarter. Although there was construction on the street the rooms were quiet. The food and service at the Desire Oyster bar beats out the much higher priced Revolution and the Jazz Club is a nice place to spend some time listening to music. A great experience.

By on Oct 30, 2017

Review comment responded on Nov 4, 2017

Dear Guest, We love impressing our guests and are delighted that you had such a great time with us! From the delicious cuisine at Desire Oyster Bar to the wonderful live music in The Jazz Playhouse, it sounds as though you enjoyed an authentic New Orleans experience and we’re honored to have been a part of it. Come back and see us soon! Warmly, Royal Sonesta New Orleans

5
Everyone

Room was very clean and staff was very pleasant. Would definitely recommend this Hotel, and will be looking forward to staying there again.

By , from Boston MA on Oct 29, 2017

Review comment responded on Nov 4, 2017

Dear Sean, We’re lucky to count you among our many return guests, and we can’t thank you enough for recommending us to others. We hope you had a terrific time here in the French Quarter and will hurry back to see us again soon! Take care, Royal Sonesta New Orleans

1

awful

Everyone

Awful. I paid for a superior room, I never received a superior room, instead of a superior room I received a room under construction, the air conditioner doesn’t work, the cleaniless awful, the worst room at Royal sonesta

By , from mex on Sep 23, 2017

Review comment responded on Sep 27, 2017

Dear Erick, We strive to impress our guests and are sorry to learn that your recent stay with us wasn’t as you’d hoped. We’re always happy to assist our visitors and we hope that you brought this to our attention so that we would have the opportunity to ensure your comfort during your time here. We hope you’ll allow us to welcome you again one day soon so that we may restore your trust in our ability to provide an amazing and memorable New Orleans experience. Kind regards, Royal Sonesta New Orleans

4
Everyone

Overall this was a great experience. Fun location, clean rooms many conveniences within the hotel. All of bourbon street was torn up the entire time we were there with jackhammers and the like right outside our window. We had ordered a court side room but were "upgraded" to a street side king room. I would have much preferred to be away from the racket of the construction and wish we would have been warned before our arrival as jeoulf have moved to a hotel closer to Jackson square

By , from stillwater, MN on Sep 13, 2017

Review comment responded on Sep 21, 2017

Dear Emily, It was a pleasure to welcome you and we’re glad you enjoyed your time in the French Quarter! We’re sorry if the city’s improvement project came as a surprise to you and we thank you for not letting this impact your overall impression of our property. We’d love to welcome you back again soon for the true Royal Sonesta New Orleans experience! All the best, Royal Sonesta New Orleans

4

construction takes away from overall experience

Everyone

At time of booking (May 2017) we were told that construction would be completed prior to arrival. Construction was in full swing and would start at 8am and continued thru 5pm daily. Fortunately, we could still hear the music from our Bourbon balcony room thru the jack hammering and construction equipment. Overall good experience but Expedia should have done their homework and told us about the construction schedule being extended. We have used other travel sites that gave last minute updates about our upcoming vacation.

By , from Hollister, Ca. on Sep 12, 2017

Review comment responded on Sep 21, 2017

Dear E., We appreciate you choosing our hotel for your recent trip to New Orleans, and we’re glad you enjoyed the experience! While we do expect the city’s repairs to end soon, we appreciate your flexibility and understanding that they were still underway during your recent stay. You’ll have to come back soon to appreciate all the improvements! Best regards, Royal Sonesta New Orleans

5

exceeded all my expectations

Everyone

Even though there is construction going on outside this hotel, I would still go back even during construction! Cannot say enough wonderful things about this hotel. Staff was amazing- beyond friendly (it is New Orleans after all). Room was spotless. Facilities beautiful. A+.

By , from Chicago on Jun 30, 2017

Review comment responded on Jul 6, 2017

Dear Jennifer, We are thrilled to have created such a legendary experience and we thank you for the wonderful review. It was a pleasure to host you and we look forward to creating more memories the next time you join us. Warm Regards, Royal Sonesta New Orleans

4

beautiful hotel, convenient location.

Everyone

It was a beautiful hotel with ambient courtyard and pool. Most of the staff was very congenial and it is in a great location with a lot of food options (in and out of the hotel). The bar was quite the nola experience but getting a table was a bit confusing. It was noisy at night and a bit confusing to get around with all the construction. I wish we had been informed of the construction in advance and provided a set pick up or drop off location for our taxi and uber drivers. But otherwise it was a fun experience. I would recommend the hotel, it really is aesthetically pleasing and in walking distance of many of the sites.

By on Jun 10, 2017

Review comment responded on Jun 13, 2017

Dear Guest, Warm greetings from the French Quarter and thank you for taking the time to share your review. The Jazz Playhouse is popular with guests and locals alike and we are thrilled to read that you had a chance to settle in for a night we trust will not soon be forgotten. Your added comments are most appreciated and on behalf of all of us, we apologize for any inconvenience caused by the city improvement project, though we are pleased this did not dampen your overall experience. Best Regards, Royal Sonesta New Orleans

5

favorite place

Everyone

In the heart of the French Quarter with a delightfully friendly staff and superb facilities.

By , from Lynchburg, Va. on May 18, 2017

Review comment responded on May 22, 2017

Greetings Steve, We are thrilled to be on your list of top destinations and favorite hotels and we thank you for sharing your wonderful review. We hope it won’t be long before we have the joy of welcoming you back again. Warm Regards, Royal Sonesta New Orleans