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Best Western Plus French Quarter Landmark Hotel

2.5 out of 5.0

Recent guest reviews

Executive king was tiny like a new york expectation. Room was stuffy even with air on, elevator smelled like roach spray. hallways were dated, breakfast was actually good considering.staff was pleasant moved to another hotel the next night.

We had a nice room. Very clean and elegant as far a decorations. The shower was everything. The service was nice. The only problem was the $100 security charge. Never paid that much before

Really enjoyed the location and the staff was excellent.

We enjoyed staying at the Best Western walking distance to Jackson Square, Bourbon St., Aquarium but not too loud or crazy. The breakfast had a lot selection including eggs, oatmeal, and make your own french toast. The pool and courtyard were nice too. It was just what we needed at an affordable price. My only complaints are that the room was a bit small for all 4 of us. And there was only a small window. We would stay here again. Having breakfast included is very convenient.

We had a great time in New Orleans, even though we only had a few days to spend. We enjoyed taking a steam boat ride, visiting the parks and enjoying the great food and bizarre activities on Bourbon street. The hotel had a nice relaxing atmosphere and a great breakfast with a friendly staff.

Wonderful breakfast. Nice parking and in wasn't expensive.

chose for location and price for Mardis Gras. Easy walk to where the parades were, very close to Bourbon Street, right in the French Quarter. Not too many better locations for Mardis Gras.

Good location with squeezed-in parking available. Room size okay, but our location was nosiy because outside stairs to courtyard were heavily used. Better than average breakfast buffet included. Housekeeping during our stay was only so-so and wanted to do it on their schedule.

Walking distance to French Quarter attractions. Excellent staff. Well appointed rooms are not large. Would stay there again.

Friendly staff, walking distance to attractions. Should not have to pay for parking!

Really good breakfast. Staff was outstanding. Easy to walk to entire French Quarter.

Comfortable and clean, the staff is very kind and friendly, the hotel location is couple blocks walking from everything.

The room was difficult to find initially as there was no indication that we had to leave the building area and go out into the courtyard area to find the room, so some better signage would have been helpful after a long day of travel. The air-conditioner was functioning but rather loud. There was no full length mirror in the room which would have been nice for getting ready for any special occasion. Additionally there wasn't a way to get a good look in the dimly lit mirror over the sink which made it difficult for neatly applying make-up or for having a good look and getting a good close shave. The corners in the room and bathroom needed some attention for better results in cleanliness. Although there were the usual soaps and shampoos, it would be good to get the better level in bathroom toilet paper, which was close to one -ply tissue paper. The "free" breakfast was a nice perk. The reason for selecting this was the particular location and so this met that criteria.

Absolutely terrible hotel condition. Disgusting. Get rid of the mold in the rooms. I had several allergy attacks (only allergic to mold) inside the room.

Clean, good breakfast, good wifi, friendly staff.

Building was old, but it's New Orleans and to be expected. Shower looked refurbished, breakfast was fair, this place had its own bar in the lobby and the pool and courtyard looked nice. Downfall they charge almost thirty dollars per night for parking.

Good experience , would stay there again . Staffs are great and their breakfast was provided with care.

Needs a good deep cleaning bathroom corners of the shower area and floor were gross.. What pressure was horrible. It was close and convenient to destination.

The rooms are big, the breakfast was goos and it was 5 minutes from the main street

Due to snowstorms in Chicago, IL, I decided at last minute to cancel my plans there and take a return train back home. Needing to stay an extra night in New Orleans at last minute, I found this hotel to be reasonably priced and thoroughly enjoyed my stay here. It was very clean, and the staff was very friendly.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Courtyard Area

King 1 | Sleeps 2

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Guest reviews for Best Western Plus French Quarter Landmark Hotel

Everyone (18) Couples (28) Business (1) Family (8) Friends (24) Other (6)
2

convenient and nice staff that is about it

Everyone

Executive king was tiny like a new york expectation. Room was stuffy even with air on, elevator smelled like roach spray. hallways were dated, breakfast was actually good considering.staff was pleasant moved to another hotel the next night.

By , from Atlanta on Sep 7, 2017

Review comment responded on Sep 9, 2017

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5

great overall stay

Everyone

We had a nice room. Very clean and elegant as far a decorations. The shower was everything. The service was nice. The only problem was the $100 security charge. Never paid that much before

By on Aug 30, 2017

Review comment responded on Sep 7, 2017

Thank you Guest for staying with us. We are pleased you were able to enjoy your stay with us. Unfortunately, given the nature of our property with the Lounge and Parking fee's, the $100 incidental hold must cover all possible charges. If I could be of any more help please do not hesitate to contact the hotel.

4
Everyone

Really enjoyed the location and the staff was excellent.

By on Jun 22, 2017

Review comment responded on Jun 29, 2017

Thank you guest for staying with us. We work hard to provide our guests with the best experience possible. We hope you come back to see us again soon.

4

nice hotel in french quarter

Everyone

We enjoyed staying at the Best Western walking distance to Jackson Square, Bourbon St., Aquarium but not too loud or crazy. The breakfast had a lot selection including eggs, oatmeal, and make your own french toast. The pool and courtyard were nice too. It was just what we needed at an affordable price. My only complaints are that the room was a bit small for all 4 of us. And there was only a small window. We would stay here again. Having breakfast included is very convenient.

By on Apr 27, 2017

Review comment responded on May 1, 2017

Thank you Leyla for taking the time to review our hotel. We appreciate you staying with us and look forward to the next time you come to visit New Orleans.

4

perfect location for french quarter visits.

Everyone

We had a great time in New Orleans, even though we only had a few days to spend. We enjoyed taking a steam boat ride, visiting the parks and enjoying the great food and bizarre activities on Bourbon street. The hotel had a nice relaxing atmosphere and a great breakfast with a friendly staff.

By , from West Michigan on Apr 22, 2017

Review comment responded on Apr 24, 2017

Thank you Steve & Cheryl for all of the great comments and suggestions our future guests can use. We appreciate you taking the time and will use your comments to better serve our guests in the future.

5

close to french quarter.

Everyone

Wonderful breakfast. Nice parking and in wasn't expensive.

By on Mar 31, 2017

Review comment responded on Apr 2, 2017

Thank you for your review. We are happy you enjoyed our breakfast and your stay with us.

4

close to french quarter sites

Everyone

chose for location and price for Mardis Gras. Easy walk to where the parades were, very close to Bourbon Street, right in the French Quarter. Not too many better locations for Mardis Gras.

By , from Denver CO on Mar 7, 2017

Review comment responded on Apr 2, 2017

Thank you Tom for your review. We will take your feedback to improve our services and we hope you come back to let us exceed your expectations next time.

4

secure in convenient location

Everyone

Good location with squeezed-in parking available. Room size okay, but our location was nosiy because outside stairs to courtyard were heavily used. Better than average breakfast buffet included. Housekeeping during our stay was only so-so and wanted to do it on their schedule.

By , from Dallas on Mar 3, 2017

Review comment responded on Mar 27, 2017

Hello Dave, Thank you for reviewing your stay. We apologize for the inconvenience you faced with housekeeping and have added more staff in supervisory positions to ensure your experience is not repeated. We understand how frustrating the noise must have been and hope this did not put a damper on your trip! Thank you for choosing to stay with us and we hope to have you back soon.

4

nice hotel

Everyone

Walking distance to French Quarter attractions. Excellent staff. Well appointed rooms are not large. Would stay there again.

By on Jan 28, 2017

Review comment responded on Feb 1, 2017

Hello Guest, Thank you for taking the time to provide us with feedback. We are glad to know you enjoyed your time with us and look forward to your next stay. Best Wishes, Teresa Munoz - Revenue Manager

4
Everyone

Friendly staff, walking distance to attractions. Should not have to pay for parking!

By on Jan 25, 2017

Review comment responded on Jan 27, 2017

I am sorry to hear about your experience. I hope the next time you are in New Orleans you will come back and see us.