Original reservation made on Orbitz in 05/21. Cancelled reservation with Orbitz a week later (TRIP NEVER HAPPENED). FF to this month 09/21...$630 charge shows up on my Visa. Called Orbitz they looked & found THEIR error (cancellation info not passed on to hotel). Hotel then contacted...refunding last 2 of 3 day reservation, but CHARGE for day 1 NOT refunded (no show fee). Orbitz informed...agent stated refund request to be submitted to upper management..but NO guarantees. STILL WAITING.
Good location, very quiet
The hotel and room especially smelled of mildew and clearly had water built up. Even the floor was damp.
Hotel was fine for our needs - clean, safe and quiet
Staff was wonderful and very helpful. Has a few iisues and had to stay 2 extra nights. Room was clean with great service.
No continental breakfast but has restaurant on property
Loved that there was a fridge and microwave, great location in a nice town, very clean
Close to Tony D’s restaurant. What we didn’t like or wasn’t told is that there was NO housecleaning. After a long day of being out, we came back to a room where the bed was not made, towels were not replaced, no coffee or tea, no toiletry items replaced, and the trash was not taken out. We were given plastic bags so we could take our own trash out.
It was convenient to the train and easy to walk to
Bed was uncomfortable and cheap. Room is overall dated and needs upgrades. Kept guests literally right next door to eachother on the same floor during COVID.
The room was big and comfortable. The front desk staff was outstanding. The AC struggled to keep the room cool. Great coffee in the morning.
Nice location, clean, glad it was open during this time.
Convenient to Casino and coastal areas. lllllllllllll
When I checked in I asked the clerk, "we are wanting some seafood" she replied "they are all seasonal and closed for the most part, go to our in house restaurant" which was Italian. Would have liked some advice. No breakfast like one is use to at a Holiday Inn Express. Rooms were clean. Problem was in the morning, the room running water would wake you up. Was expecting a better experience. No one asked us how we were doing. (front desk) We were in and out a bit. Just not what we expect from a Holiday Day Inn Express
Proximity to restaurants and waterfront. There are a lot of shops to explore within walking distance.
Great stay beautiful room , very clean front desk people were very courteous restaurant was awesome.
Holiday Inn New London - Mystic Area, an IHG Hotel places you within 2 miles (3 km) of popular sights like New London Ferry Dock and Connecticut College. This 120-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 9:30 AM.
The 120 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available.
Guests staying at Holiday Inn New London - Mystic Area, an IHG Hotel enjoy an indoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a business center, and laundry facilities.
Original reservation made on Orbitz in 05/21. Cancelled reservation with Orbitz a week later (TRIP NEVER HAPPENED). FF to this month 09/21...$630 charge shows up on my Visa. Called Orbitz they looked & found THEIR error (cancellation info not passed on to hotel). Hotel then contacted...refunding last 2 of 3 day reservation, but CHARGE for day 1 NOT refunded (no show fee). Orbitz informed...agent stated refund request to be submitted to upper management..but NO guarantees. STILL WAITING.
Good location, very quiet
The hotel and room especially smelled of mildew and clearly had water built up. Even the floor was damp.
Hotel was fine for our needs - clean, safe and quiet
Staff was wonderful and very helpful. Has a few iisues and had to stay 2 extra nights. Room was clean with great service.
No continental breakfast but has restaurant on property
Loved that there was a fridge and microwave, great location in a nice town, very clean
Close to Tony D’s restaurant. What we didn’t like or wasn’t told is that there was NO housecleaning. After a long day of being out, we came back to a room where the bed was not made, towels were not replaced, no coffee or tea, no toiletry items replaced, and the trash was not taken out. We were given plastic bags so we could take our own trash out.
It was convenient to the train and easy to walk to
