Very convenient location for our plan to take a ferry to Fishers island the next morning.
Our room was not ready at alloyed check in time. Had 4 in our room but only 3 towels. Asked for another towel and was told they were doing laundry. Arrived back from dinner and had to drive around for 10 minutes looking for parking because they had a wedding and a private party in the restaurant. They put us on the second floor over the function hall and had to listen to the music from the function all night. A dirty coffee cup that was by the elevators remained there for our entire stay. Staff was less than accommodating
I called the front desk early morning for a room clean up after my third day stay. I returned after a six hour community event and the room had not been touched. I spoke with the housekeeper in the hallway who spoke limited English concerning this. I speak basic Spanish. Another employee stepped in to help. Along with this employee we spoke with another employee who informed me that they might not clean the room today. I informed her that this was not satisfactory. Either clean the room are I needed other accommodations. She said that she would come up to clean the room in a timely matter. No apology was offered. Only a stoic attitude. The room was cleaned the within thirty minutes. The staff was not customer friendly. I shutter to believe that was because I am African American. The Hotel Restaurant was exceptional. To give the facility credit the grounds and another surroundings were well kept up. The Hotel appeared to be cleaned daily in the common areas. Thanks
Soent one night only but overall everything looked fairly in place. Although the floor carpet needs some deep cleaning.
Original reservation made on Orbitz in 05/21. Cancelled reservation with Orbitz a week later (TRIP NEVER HAPPENED). FF to this month 09/21...$630 charge shows up on my Visa. Called Orbitz they looked & found THEIR error (cancellation info not passed on to hotel). Hotel then contacted...refunding last 2 of 3 day reservation, but CHARGE for day 1 NOT refunded (no show fee). Orbitz informed...agent stated refund request to be submitted to upper management..but NO guarantees. STILL WAITING.
Good location, very quiet
The hotel and room especially smelled of mildew and clearly had water built up. Even the floor was damp.
Hotel was fine for our needs - clean, safe and quiet
Staff was wonderful and very helpful. Has a few iisues and had to stay 2 extra nights. Room was clean with great service.
No continental breakfast but has restaurant on property
Loved that there was a fridge and microwave, great location in a nice town, very clean
Close to Tony D’s restaurant. What we didn’t like or wasn’t told is that there was NO housecleaning. After a long day of being out, we came back to a room where the bed was not made, towels were not replaced, no coffee or tea, no toiletry items replaced, and the trash was not taken out. We were given plastic bags so we could take our own trash out.
It was convenient to the train and easy to walk to
Holiday Inn New London - Mystic Area, an IHG Hotel places you next to Garde Arts Center and within a 5-minute walk of New London Ferry Dock. This 120-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 9:30 AM.
Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.
Guests staying at Holiday Inn New London - Mystic Area, an IHG Hotel enjoy an indoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a business center, and laundry facilities.
Very convenient location for our plan to take a ferry to Fishers island the next morning.
Our room was not ready at alloyed check in time. Had 4 in our room but only 3 towels. Asked for another towel and was told they were doing laundry. Arrived back from dinner and had to drive around for 10 minutes looking for parking because they had a wedding and a private party in the restaurant. They put us on the second floor over the function hall and had to listen to the music from the function all night. A dirty coffee cup that was by the elevators remained there for our entire stay. Staff was less than accommodating
I called the front desk early morning for a room clean up after my third day stay. I returned after a six hour community event and the room had not been touched. I spoke with the housekeeper in the hallway who spoke limited English concerning this. I speak basic Spanish. Another employee stepped in to help. Along with this employee we spoke with another employee who informed me that they might not clean the room today. I informed her that this was not satisfactory. Either clean the room are I needed other accommodations. She said that she would come up to clean the room in a timely matter. No apology was offered. Only a stoic attitude. The room was cleaned the within thirty minutes. The staff was not customer friendly. I shutter to believe that was because I am African American. The Hotel Restaurant was exceptional. To give the facility credit the grounds and another surroundings were well kept up. The Hotel appeared to be cleaned daily in the common areas. Thanks
Soent one night only but overall everything looked fairly in place. Although the floor carpet needs some deep cleaning.
Original reservation made on Orbitz in 05/21. Cancelled reservation with Orbitz a week later (TRIP NEVER HAPPENED). FF to this month 09/21...$630 charge shows up on my Visa. Called Orbitz they looked & found THEIR error (cancellation info not passed on to hotel). Hotel then contacted...refunding last 2 of 3 day reservation, but CHARGE for day 1 NOT refunded (no show fee). Orbitz informed...agent stated refund request to be submitted to upper management..but NO guarantees. STILL WAITING.
Good location, very quiet
