The room was okay, parking wasn’t free and housekeeping was not done during my stay. I was disappointed considering that I expected better from such a popular chain hotel.
Excelente me encanto todo muy agradable el hotel y está situado en el centro😊😊
I loved everything about the hotel there was nothing to not love about it.
Although Waterbury is not the nicest of towns. The hotel was very nice.
The service was greasy and the staff was very helpful.
The room is a little bit outdated. No USB inlet, for example, on the room. The sign indicating the access to the hotel on the street could be better placed.
It’s a nice hotel with clean, modern rooms. But the staff was frequently unavailable to answer extremely important questions as I called their local number multiple times, while stuck on the side of the road during a severe snowstorm at night. I could therefore not get info that was imperative to my safety, such as proper directions and whether they provide food amenities upon my evening arrival. On top of that’d they placed me in an extremely loud room above a busy road, despite having other open rooms ar the time, fully knowing that I would have to drive several hours the next day. By the time I discovered the noise issue, post-dinner, all the rooms had booked up and I had no choice but compromise my safety and spend a sleepless night prior to my long drive in the snow the followed day. Extremely disappointed.
While the hotel was decent, our heating unit was not working properly..a maintenance employee was able to assist us and Marriott was gracious in resolving it..
Too short to rate. However, employees were pleasant and the environment clean. I definitely will go back for a longer stay.
I was attending a prep school reunion not far from Waterbury and booked a room at the Marriott Courtyard. It was not expensive, so I didn't expect much. But the accommodations had virtually all the comforts and amenities of a first class hotel: glass glasses in the room, a coffee maker, ice near my room, desk, armchair, etc. And the shower was amazing: huge walk-in with incredibly easy to use shower head (no minutes-long puzzling over how to get hot water). Also free newspapers in the lobby. Recommended without any reservations.
Checkin.. I told her i'm a platinum member, and she only said u wouldn't get a point. I told her I knew that, but she didn't want to put my number in. The checkin process took a long time. She even slammed drawer while I was checking in. It was already late 11 PM at night. I didn't get the platinum welcome or benefit I should be getting. On check out, I was in a rush and left a small pillow and 2 dolls for my daughter. I know i left it on the bed. I called before 5PM, someone promised to call me back. none did. I called again at 6PM she said house keeping is closed called in the morning at 8:30AM. I called the next day@ 8:30 am got a voice mail. I called again at 9 and pushed the operator to chase these people. and finally after about 2 hours. they got back to me and couldn't find anything. So not only they don't treat me as a platinum member, or a normal guest. They're lazy in getting back to customer, and someone in housekeeping either took it or threw it away. It has sentimental value for my kid and I had to chase them for two days.
staff members were excellent, one went out of her way to help us find a ride to a wedding we had in town. great hotel
It was family trip and we stopped by for a night on the way to different location. The staff were very friendly, but the hotel itself was nothing fancy.
Courtyard by Marriott Waterbury Downtown places you within a 5-minute walk of Waterbury City Hall and Apothecary Building. This 199-room, 3-star hotel has conveniences like free in-room WiFi, a fitness center, and a 24-hour business center.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is available for a fee.
The 199 rooms have an array of amenities, including refrigerators, coffee makers, and free newspapers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Safes, ironing boards, and desks are also standard.
Courtyard by Marriott Waterbury Downtown features a fitness center, free WiFi in public areas, and conference space. Valet parking is available for USD 12 per day, and there's also a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.
The room was okay, parking wasn’t free and housekeeping was not done during my stay. I was disappointed considering that I expected better from such a popular chain hotel.
Excelente me encanto todo muy agradable el hotel y está situado en el centro😊😊
I loved everything about the hotel there was nothing to not love about it.
Thank you for rating your visit. we welcome additional feedback on how we could have improved your visit.
Although Waterbury is not the nicest of towns. The hotel was very nice.
Thank you for taking the time to rate your visit with us.