Strong smells , loud noises very dated worn down hotel
Got the property last minute as have stayed at other Best Western Plus hotels and been pleased. This did not keep up to the standard of the others. First staff at front desk was friendly and no complaints there. I do realize that the hotel is under renovation and the areas being renovated were nice appearing! A few issues in our room which may be due to renovations and we addressed them with the front desk. The areas not happy about were that breakfast and the fact that the scrambled eggs were awful !!! Not as much selection as most other Best Western hotels either. The hotel on a Sunday night was not full, yet we were put directly in front of the ice vending machine and had to listen to that all night! Also, the train does run right by the hotel and you will hear that as well. Lack of lighting as well in the parking area.
All hotels should have soap, shampoo, and conditioner dispensers instead of the millions of small plastic bottles that go half unused and thrown into a landfill. I liked that they didn’t give new towels between nights to save on washing. The hotel industry has to do more to become eco friendly
well maintained
Rooms were dingy and outdated. Water in shower did not get hot enough. Difficult to stop the shower from running- water would not fully turn off. Free breakfast was not good, would not recommend the breakfast (even for free).
The Hook and Ladder restaurant was real convenient for apps and drinks
We paid for early check in for pool and it was being cleaned😡.Wouldn’t have checked in early with additional fee.
This place should be bulldozed. Carpets are filthy, trash in the hallways, furnishing is dirty and marijuana smell in the hallways and rooms. Completely disgusting.
The view
It was ok
Place is dirty and nothing works, room had no hot water and the heat was broken
Looked it it used to be nice place. It literally smelled terrible. There was trash in hallways. One mattress was completely collapsed. The room was nice enough but falling in disrepair. Staff was very nice.
The only good thing I can say is staff is friendly other than that rug was stained and there was an odor of smoke. Also shower wasn’t working. Won’t be going back!
The pool had a film at the top of the water and the room and hallways smelled like smoke.
Friendly staff. Bathrooms have some dark spots between tiles in shower. Comfortable beds and clean.
It had a pool and the room was clean. I didnt get to breakfast.
Front desk service was outstanding. Hotel room was quaint but very clean. Perfect for what we needed.
Located within 2 miles (3 km) of Wharton Brook State Park, Best Western Plus North Haven Hotel is within 3 miles (5 km) of Quinnipiac River State Park. This 3-star hotel has 143 rooms and welcomes guests with free breakfast, an indoor pool, and a 24-hour gym.
Free buffet breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM. Satisfy your hunger from the comfort of your room with room service.
Guests can expect 42-inch TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities. Housekeeping is available on request.
Guests of Best Western Plus North Haven Hotel have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Strong smells , loud noises very dated worn down hotel
Got the property last minute as have stayed at other Best Western Plus hotels and been pleased. This did not keep up to the standard of the others. First staff at front desk was friendly and no complaints there. I do realize that the hotel is under renovation and the areas being renovated were nice appearing! A few issues in our room which may be due to renovations and we addressed them with the front desk. The areas not happy about were that breakfast and the fact that the scrambled eggs were awful !!! Not as much selection as most other Best Western hotels either. The hotel on a Sunday night was not full, yet we were put directly in front of the ice vending machine and had to listen to that all night! Also, the train does run right by the hotel and you will hear that as well. Lack of lighting as well in the parking area.
All hotels should have soap, shampoo, and conditioner dispensers instead of the millions of small plastic bottles that go half unused and thrown into a landfill. I liked that they didn’t give new towels between nights to save on washing. The hotel industry has to do more to become eco friendly
Dear Emily, Thank you so much for choosing to stay with us at the Best Western Plus in North Haven and for taking the time to write us a review! We are so pleased to hear that you enjoyed your stay! We do hope for a more eco friendly future for our industry. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope you will consider staying with us again in the future. Yours in Hospitality, Julia Cagnetta
well maintained
Dear Rick, Thank you so much for choosing to stay with us at the Best Western Plus in North Haven and for taking the time to write us a review! We are so pleased to hear that you enjoyed your stay! We hope you will consider staying with us again in the future. Yours in Hospitality, Julia Cagnetta
Rooms were dingy and outdated. Water in shower did not get hot enough. Difficult to stop the shower from running- water would not fully turn off. Free breakfast was not good, would not recommend the breakfast (even for free).
Dear Danielle, Thank you so much for choosing to stay with us at the Best Western Plus in North Haven and for taking the time to write us a review! On behalf of our entire team, I would like to apologize for not exceeding your expectations. I will be sure to relay your feedback to our maintenance team, especially in regards to your concerns with the shower water and shower plumbing itself. I also want to apologize for your experience with the breakfast quality. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope you will consider staying with us again. Yours in Hospitality, Julia Cagnetta
The Hook and Ladder restaurant was real convenient for apps and drinks
We paid for early check in for pool and it was being cleaned😡.Wouldn’t have checked in early with additional fee.
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I do apologize for the miscommunication on the status of our pool, and for our staff not informing you that it was closed briefly for cleaning upon check-in. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly at 203-239-6700. Yours in Hospitality, Julia Cagnetta Front Desk
This place should be bulldozed. Carpets are filthy, trash in the hallways, furnishing is dirty and marijuana smell in the hallways and rooms. Completely disgusting.
Dear Guest We are sorry you were not happy with your stay. We are no smoking hotel and have a very strict No Smoking policy that we enforce with a $250 fine.
The view
Dear Kristen, Thank you for taking the time to write us a review! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Julia Cagnetta