Room look nothing like pictures on the website. No elevator we had to lug our baggage up 2 flights of stairs. We ended up leaving in the middle of night and night staying for our whole trip. Will not stay again.
Tanya was the most disrespectful staff member I have ever had the displeasure of meeting. Our shower did not drain, the ac barely worked we left it on during the time we went to get dinner and came back and the room was not cold at all. After the shower didn’t drain I decided to let it go and hope for a better time we were only there one night so we could deal with it. But after the ac wasn’t working I called the front desk and was greeted by Tanya whom asked me if I wanted to switch rooms.... at 3am.... I am not waking my guests up to change rooms at 3am. After she became very defensive calling myself and my boyfriend rude and disrespectful names. I am not ok paying almost $150 for a hotel room that is trash. The sink was gross and I have pictures if you would like. The wallpaper was coming off of the walls there were spider webs in the corners of the room. It was clear nothing was sanitized and the hotel definitely was NOT following the strict COVID rules and regulations. I will be making a call to CT state about this establishment. I allowed Tanya a chance to help make my experience a better one. She continued to be rude and disrespectful. I travel ALOT and I will NEVER stay at one of your establishments again if this is how your guests are treated.
Very clean and the policies to keep guests safe were good. We would've lived to have free breakfast but understand a continental breakfast isn't possible at this time.
The bathrooms need updating for sure. Overall average hotel.
Front desk service was excellent. The Representative remembered my name, was very professional and pleasant. The place is not big. The breakfast was excellent.
Easy check-in....and first floor walk-in rooms...very nice and clean.
Very clean nice complimentary breakfast I would choose to stay there again
Clean, friendly staff, great restaurant across the street. 5 minutes from Foxwoods
very clean laid back hotel with very courteous staff with strong work ethic. Breakfast served til late morning : )
Approaching the hotel the grounds weren’t taken care of. The lobby had a weird smell and dark. The rooms need updating especially the rugs. The cover of the a/c unit fell off out of no where. And I would find ants through the room. Very likely I won’t stay again.
Staff was pleasant, hotel was clean, great location
Shuttle to casino and closeness to casino Nice breakfast
Everything was clean, staff was nice... served it's purpose for a one night stay.
Hilltop Inn & Suites - North Stonington is located 2.5 mi (4.1 km) from Jonathan Edwards Winery and within a 10-minute drive of Foxwoods Resort Casino. This 139-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free continental breakfast is included with your stay and awaits you on weekends from 7:00 AM to 10:00 AM.
All 139 rooms feature coffee makers and free local calls. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries.
Hilltop Inn & Suites - North Stonington features free WiFi in public areas, coffee in a common area, and express check-out. If you drive, take advantage of free parking. Front-desk staff are standing by 24/7 to assist with any requests. This smoke-free hotel also has an ATM.
Room look nothing like pictures on the website. No elevator we had to lug our baggage up 2 flights of stairs. We ended up leaving in the middle of night and night staying for our whole trip. Will not stay again.
Tanya was the most disrespectful staff member I have ever had the displeasure of meeting. Our shower did not drain, the ac barely worked we left it on during the time we went to get dinner and came back and the room was not cold at all. After the shower didn’t drain I decided to let it go and hope for a better time we were only there one night so we could deal with it. But after the ac wasn’t working I called the front desk and was greeted by Tanya whom asked me if I wanted to switch rooms.... at 3am.... I am not waking my guests up to change rooms at 3am. After she became very defensive calling myself and my boyfriend rude and disrespectful names. I am not ok paying almost $150 for a hotel room that is trash. The sink was gross and I have pictures if you would like. The wallpaper was coming off of the walls there were spider webs in the corners of the room. It was clear nothing was sanitized and the hotel definitely was NOT following the strict COVID rules and regulations. I will be making a call to CT state about this establishment. I allowed Tanya a chance to help make my experience a better one. She continued to be rude and disrespectful. I travel ALOT and I will NEVER stay at one of your establishments again if this is how your guests are treated.
Very clean and the policies to keep guests safe were good. We would've lived to have free breakfast but understand a continental breakfast isn't possible at this time.
The bathrooms need updating for sure. Overall average hotel.
Thank you for your review.
Front desk service was excellent. The Representative remembered my name, was very professional and pleasant. The place is not big. The breakfast was excellent.
We are so happy that you enjoyed your stay and we appreciate your kind words about the team member at the desk. We hope you stay with us again soon.
Thank so much for your great review. We hope you will come back soon.
Thank you for your great rating.
Easy check-in....and first floor walk-in rooms...very nice and clean.
We are so happy that you were satisfied. Please come back and visit us soon.
Thank you for the great rating.
Very clean nice complimentary breakfast I would choose to stay there again
Thank you for your great review. We look forward to seeing you again soon.
THANK YOU.