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Best Western Lubbock West Inn & Suites

2.5 star property
Hotel in Lubbock with a seasonal outdoor pool and free breakfast

Choose dates to view prices

Photo gallery for Best Western Lubbock West Inn & Suites

Lobby
Family Room, Multiple Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board
Seasonal outdoor pool
Family Room, Multiple Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
5310 Englewood, Lubbock, TX, 79424
  • Place, Ballet Lubbock
    ‪7 min walk‬
  • Place, South Plains Mall
    ‪15 min walk‬
  • Place, West End Center
    ‪2 min drive‬
  • Airport, Lubbock, TX (LBB-Preston Smith Intl.)
    ‪14 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Bathtub

Standard Room, 2 Queen Beds, Bathtub | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Bathtub

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Balcony (with Sofabed)

Suite, 1 King Bed, Non Smoking, Balcony (with Sofabed) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Balcony (with Sofabed)

8.0 out of 10
Very good
(14 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Family Room, Multiple Beds, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(27 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(13 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

2 Queen Beds, Non-Smoking, Microwave And Mini-Refrigerator

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Sofabed, Full Kitchen, Balcony

  • Sleeps 4

1 King Bed, Non-Smoking, Microwave And Mini-Refrigerator

  • Sleeps 2

Accessible-Suite 1 King Bed, Mobility Accessible, Communication Assistance, Roll In Shower, Sofabed, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 4

1 King 2 Single Beds, Non-Smoking, Family Room, Microwave And Mini-Refrigerator

  • Sleeps 4

Standard Room, 2 Queen Beds, Bathtub

  • Sleeps 4

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About the neighborhood

Lubbock

Within a short walk of Ballet Lubbock, Best Western Lubbock West Inn & Suites is within 2 miles (3 km) of South Plains Mall. This 73-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Ballet Lubbock - 7 min walk - 0.4 miles
  • South Plains Mall - 15 min walk - 0.8 miles
  • Lubbock Premiere Cinema - 15 min walk - 0.8 miles
  • West End Center - 2 min drive - 1.7 miles
  • Texas Tech University - 5 min drive - 5.1 miles

Getting around

  • Preston Smith Intl. Airport (LBB) - 18 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬3 min drive
  • ‪Raising Cane's Chicken Fingers - ‬4 min drive
  • ‪SONIC Drive In - ‬3 min drive
  • ‪Olive Garden - ‬3 min drive
  • ‪Sonic Drive-In - ‬16 min walk

About this property

Best Western Lubbock West Inn & Suites

Hotel in Lubbock with a seasonal outdoor pool and free breakfast
At Best Western Lubbock West Inn & Suites, guests have access to a gym, free WiFi in public areas, and a hot tub. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include a business center, a seasonal outdoor pool, and a meeting room.
27-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and safes are also available.
A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • Gym
  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • In-room roll-in shower
  • Portable shower seat
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 27-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to October.
  • Pool access available from 10 AM to 11 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Arbor Inn Lubbock
Arbor Inn
Arbor Lubbock
Arbor Hotel Lubbock
Arbor Inn Suites
Lubbock West & Suites Lubbock
Best Western Lubbock West Inn & Suites Hotel
Best Western Lubbock West Inn & Suites Lubbock
Best Western Lubbock West Inn & Suites Hotel Lubbock

Frequently asked questions

What's there to see within easy reach of Best Western Lubbock West Inn & Suites?

This hotel is located in Lubbock within a short 10-minute walk of Ballet Lubbock. You'll also find South Plains Mall and West End Center within a short drive.

Is parking available on site at Best Western Lubbock West Inn & Suites?

Yes, self parking is offered for free at the hotel.

Does Best Western Lubbock West Inn & Suites include a casino at the property?

No, Best Western Lubbock West Inn & Suites doesn't have a casino.

Will I find an indoor pool at Best Western Lubbock West Inn & Suites?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have access between 10 AM and 11 PM and the seasonal pool is normally open from May until October.

What do couples enjoy most about Best Western Lubbock West Inn & Suites?

Couples staying at this hotel will appreciate amenities like a seasonal outdoor pool plus some guestrooms include kitchens and pool views.

Does Best Western Lubbock West Inn & Suites have a hot tub?

Yes, this hotel has a spa tub.

Does Best Western Lubbock West Inn & Suites feature a restaurant that includes a breakfast menu?

Yes, Best Western Lubbock West Inn & Suites serves free on-the-go breakfast each morning from its snack bar.

Will Best Western Lubbock West Inn & Suites allow pets to stay for free?

No, pets aren't allowed at Best Western Lubbock West Inn & Suites though service animals are welcome.

Does Best Western Lubbock West Inn & Suites have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Best Western Lubbock West Inn & Suites?

The closest major airport to Best Western Lubbock West Inn & Suites is Preston Smith Intl. Airport (LBB), which is 12.5 mi away (18 minutes by car).

Are there rooms with balconies at Best Western Lubbock West Inn & Suites?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy pool or city views.

Best Western Lubbock West Inn & Suites Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 272 out of 541 reviews
Rating 8 - Good. 117 out of 541 reviews
Rating 6 - Okay. 64 out of 541 reviews
Rating 4 - Poor. 36 out of 541 reviews
Rating 2 - Terrible. 52 out of 541 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

steven

Stayed 1 night in Dec 2025

10/10 Excellent

Mindy

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Clean and friendly help.
Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2025

10/10 Excellent

Sarah

Liked: Cleanliness
Stayed 2 nights in Oct 2025

6/10 Okay

Donna

Traveled with partner
Liked: Cleanliness
There was only one tissue in the box, less than 1/4 of toilet paper roll, light out in toilet room, only 1 towel and a bathmat when we checked in at 9:30 pm. Staff said we had to come and get tissue, then we discovered the towels. Staff brought us both but then we discovered the toilet paper. We ended up just using tissue. We were waiting to take a shower for maintenance to come and change bulb (you had to go through the shower area to get to toilet room). We gave up after 30 minutes. Staff on site in pm and am were nice, we asked them both to have a manager contact us, but 6 days later, they have not called. We didn’t want compensation, we just wanted to make sure they knew of the problems and fixed them. Not confident they care. The room was large and clean, but other essentials took over a hour and a half to resolve and the bathroom light was never resolved. We won’t stay there again.
Stayed 1 night in Nov 2025

10/10 Excellent

Kim

Stayed 1 night in Nov 2025

4/10 Poor

James

Liked: Staff & service, amenities
Got locked out of room this morning for breakfast had to wait almost 2 hours till someone came in to help. It was a very rough stay.
Stayed 1 night in Nov 2025

10/10 Excellent

Jolene

Stayed 1 night in Nov 2025

8/10 Good

Jesse

Stayed 1 night in Nov 2025

10/10 Excellent

Ashley

Stayed 1 night in Oct 2025

10/10 Excellent

José heliberto

Stayed 3 nights in Oct 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
The room was very large. It had a separate seating area with a work desk, large bathroom, very clean room and hotel and the employees were very courteous and helpful. I will definitely stay here again. The next time I'm in Lubbock. Texas.
Stayed 1 night in Oct 2025

2/10 Terrible

Cynthia

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The toilet stopped working at 1am. The water pressure to shower was low enough that it took twice as long to rinse off. Not being able to use the restroom in your own room was a huge inconvenience. Especially in the middle of the night. No one has reached out to discuss it with me. Would not recommend or go back.
Stayed 1 night in Oct 2025

4/10 Poor

Tim E.

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel, if you can get the room for no more than maybe $159 at the absolute highest, may be decent. But if you are paying even $1 above that, look elsewhere. It has been renovated to look ok, but it is poorly run, the breakfast is absolutely terrible (who serves raw potatoes when all you probably have to do is microwave them?), the bathtub looked like it was spray painted with white paint (and it sounded like we were going to fall through the floor), the bed / mattress was at an angle where you had to be careful not to roll off, and there was nobody at the front desk to help you with anything 90% of the time. Oh, and the phone lines didn't work at the property so you couldn't call the front desk if you wanted to (for instance, couldn't call anyone when the smoke alarm started going off at 12:30am). Look elsewhere, or waste your money like we did.
Stayed 1 night in Oct 2025

2/10 Terrible

Jaclyn

Traveled with family
Disliked: Cleanliness, staff & service
BED BUGS !!!!!! Room 101 the bed had bed bugs and I took photos and videos of the bed bugs moving all over the pillows. I collected several of the bed bugs in a clear bag. I reported the incident immediately to the night shift desk clerk who also took photos of the bed bugs in the bag. I checked in on Friday October 23, 2025 at 3:30pm and discovered the bed bugs at 9:30pm. The desk clerk stated that he had no other rooms available and would notify his manager about the situation. I checked out after notifying the desk clerk. I called back the next day on Saturday October 24, 2025 and spoke to a desk clerk named Kimberly who was very rude and stated no refund would be issued because I booked the hotel through a 3rd party web site. I then asked to speak with her supervisor and Kimberly stated I don't know when the manager or owner will be here. She stated they come and go as they please and have no set schedule. Kimberly also refused to give me the name of the owner. Furthermore, the toilet had urine stains under the toilet seat. The owners never reached out to me to offer any kind of the compensation or vouchers. I made a complaint to the best western complaint line. They stated that the owner replied and stated no bed bugs were found and a 3rd party was used to book the hotel so no refund would be given. Of course there was no bed bugs found when YOUR staff looked. They had several days to fix the issues. Very poor hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. However, Expedia stated property had a hot tub. It did not. We also had strangers attempt to enter our rooms because front desk had mixed up rooms and keys.
Stayed 1 night in Oct 2025

4/10 Poor

Celeste

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2025

2/10 Terrible

AILEEN

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room and bathroom. When we told front desk, the lady there didn’t even attempt to clean. No towels upon arrival. Usual response from staff “we ran out”. Breakfast including coffee “we ran out”. Forks “we ran out”. Will never ever book here.
Stayed 2 nights in Oct 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Room had a nice balcony.
Stayed 2 nights in Oct 2025

8/10 Good

Chelsea

Stayed 1 night in Oct 2025

4/10 Poor

Jutta, Las Cruces

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Flies on window sills, toilet sounded like a jet taking off, breakfast area very small- was not kept clean
Stayed 2 nights in Oct 2025

10/10 Excellent

Dominic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 2 nights in Oct 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good.
Stayed 1 night in Oct 2025

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