The room was nice, clean and large, good location. 3 light bulbs burnt out in the room. Common areas: elevator and hallways need to be upgraded. Desk chair was very worn out. Breakfast was decent. Ice machine on 3rd floor not working. Landscaping could use some attention. It could be a very nice hotel with a little maintenance and updating.
I picked the hotel for the beautiful pool but upon arrival found it to be dirty and green. I was promised it would be cleaned in the morning. That night the patio was covered in swarms of multiple sizes cockroaches. The next day the maintenance staff unsuccessfully attended to clean the pool and the evidently left the house running while filling it and flooded the whole deck. The elevator had the same leaves on the floor all three days we used it. The power went out on went out briefly during the night and the ac got shut off and not turned back on so we woke up to a very hot 3rd floor. The staff was friendly but unsuccessful getting me in touch with management and unhelpful in getting me a refund so I could transfer my stray to another location.
would go back.
I believe this property is going through an ownership change, and it shows because it is very outdated and shows some lack of basic maintenance like burned out light bulbs in the room and completely empty kitchen of all necessities like silverware and dishes. Definitely would like to go back after it has been updated and the suite is more usable. Very friendly staff, mostly TTU students. Wreck 'em, Tech!
Was not able to check in early like I was told the hotel is currently remodeling and the hotels under new ownership and is no longer pet friendly would’ve been nice if they told me this from the start
The room was decent, yet showing wear, the pool was nice. We had what I consider a concerning safety problem where the bathroom door would not open with me inside. Maintenance had to be called to break the door handle because it would not open. It was lucky that I was not staying there alone. We requested to speak to management about the issue upon checking out and were assured that we would receive a call and a discount on the room. It has been a week and no one has reached out, no has any portion of our rent been refunded. Weekend staff did what they could, but management is very disappointing at this facility.
This hotel was just ok. The beds were not comfortable and the two little pillows they give are terrible- thank goodness we brought a couple of our own. It was very muggy and hot in the halls. Only 1 elevator was working and hearing it arrive sounded scary like it was about to break down.
Good
Dusty and dirty.
Access to highway for ease in travelling. Staff is exceptional and very helpful/available. Large rooms. Comfortable beds. Quality towels & linens. Pet-friendly. Room was so clean that you can't tell that another pet was there before!! Everything was great!
Nice and clean and spacious room... my only disappointment was I thought I was getting a suite with balcony....other then that I was pleased with this hotel
The location is great. The room was nice and big, plenty of room for the five of us.
Very friendly staff, nice rooms, convenient location
Very clean and friendly staff with nice location near a Lowe's Home Improvement
Good clean simple easy fun good pool. Dark rooms. Good location
Enjoyed the visit. Wish could have Sat by pool. Looked nice too busy.
Within a short walk of Ballet Lubbock, Arbor Inn and Suites is within 2 miles (3 km) of South Plains Mall. This 73-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM.
27-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and safes are also available.
At Arbor Inn and Suites, guests have access to a gym, free WiFi in public areas, and a spa tub. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include a business center, a seasonal outdoor pool, and a meeting room.
The room was nice, clean and large, good location. 3 light bulbs burnt out in the room. Common areas: elevator and hallways need to be upgraded. Desk chair was very worn out. Breakfast was decent. Ice machine on 3rd floor not working. Landscaping could use some attention. It could be a very nice hotel with a little maintenance and updating.
I picked the hotel for the beautiful pool but upon arrival found it to be dirty and green. I was promised it would be cleaned in the morning. That night the patio was covered in swarms of multiple sizes cockroaches. The next day the maintenance staff unsuccessfully attended to clean the pool and the evidently left the house running while filling it and flooded the whole deck. The elevator had the same leaves on the floor all three days we used it. The power went out on went out briefly during the night and the ac got shut off and not turned back on so we woke up to a very hot 3rd floor. The staff was friendly but unsuccessful getting me in touch with management and unhelpful in getting me a refund so I could transfer my stray to another location.
would go back.
Thank you for your feedback!
I believe this property is going through an ownership change, and it shows because it is very outdated and shows some lack of basic maintenance like burned out light bulbs in the room and completely empty kitchen of all necessities like silverware and dishes. Definitely would like to go back after it has been updated and the suite is more usable. Very friendly staff, mostly TTU students. Wreck 'em, Tech!
Was not able to check in early like I was told the hotel is currently remodeling and the hotels under new ownership and is no longer pet friendly would’ve been nice if they told me this from the start
We appreciate your feedback. We are under new ownership and undergoing a complete renovation of the property. We hope you understand that alot of new changes are coming and look forward to seeing you in your future stays! Thank you.
The room was decent, yet showing wear, the pool was nice. We had what I consider a concerning safety problem where the bathroom door would not open with me inside. Maintenance had to be called to break the door handle because it would not open. It was lucky that I was not staying there alone. We requested to speak to management about the issue upon checking out and were assured that we would receive a call and a discount on the room. It has been a week and no one has reached out, no has any portion of our rent been refunded. Weekend staff did what they could, but management is very disappointing at this facility.
This hotel was just ok. The beds were not comfortable and the two little pillows they give are terrible- thank goodness we brought a couple of our own. It was very muggy and hot in the halls. Only 1 elevator was working and hearing it arrive sounded scary like it was about to break down.
Good
Dusty and dirty.
Thank you for your feedback, we are in the process of transitioning into a Best Western, we will consider all of the above, thank you!