Lots of use of shuttles. Were super high up in the villas beyond walking distance to anything. View was amazing but far from beach and amenities. Used our private pool almost exclusively.
The villa we stayed in was immaculately clean and well laid out. Food and amenities were fantastic with lots of options throughout the Sunset Beach Resort. The only thing that bothered us was the lack of responsiveness and zero help we got from the concierge. Multiple other reviewers of this property raves about the concierge- perhaps we were there on an off week. Dinner reservation requests were ignored, calls went to to voicemail, and despite multiple attempts to have anyone help us with the few requests we did have, we just ended up trying to find a way to handle everything on our own. The servers at the pool and restaurants were outstanding though- Ortencia at the Montecristo restaurant and Manuel and Alejandro at the Sky Pool were phenomenal.
Ran into a couple issues but everything was resolved!
Located in Pedregal within 2 miles (3 km) of Quivira Golf Club, Pueblo Bonito Montecristo Luxury Villas - All Inclusive is within a few miles (5 km) of other popular sights such as Marina Cabo San Lucas. This 36-room, 4.5-star property has 7 outdoor pools along with a golf course and a full-service spa.
Free continental breakfast is served each morning from 8:00 AM to 11:00 AM. This property is home to 6 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 4 coffee shops/cafes.
34-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Private pools, private spa tubs, and kitchens are also available.
Pueblo Bonito Montecristo Luxury Villas - All Inclusive features a golf course, a full-service spa, and 7 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle during limited hours for MXN 1000 per person roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and a steam room.
Lots of use of shuttles. Were super high up in the villas beyond walking distance to anything. View was amazing but far from beach and amenities. Used our private pool almost exclusively.
Thank you for contact us! We appreciate your feedback! Best Regards
The villa we stayed in was immaculately clean and well laid out. Food and amenities were fantastic with lots of options throughout the Sunset Beach Resort. The only thing that bothered us was the lack of responsiveness and zero help we got from the concierge. Multiple other reviewers of this property raves about the concierge- perhaps we were there on an off week. Dinner reservation requests were ignored, calls went to to voicemail, and despite multiple attempts to have anyone help us with the few requests we did have, we just ended up trying to find a way to handle everything on our own. The servers at the pool and restaurants were outstanding though- Ortencia at the Montecristo restaurant and Manuel and Alejandro at the Sky Pool were phenomenal.
We thank you for taking the time to write a review about your stay with us, and for bringing this valuable information to our attention. All of your comments are important, since they are the tool to improve our quality and service levels and to highlight the opportunity areas in which you experienced challenges. We offer you our most sincere apology for the inconveniences you experienced at the resort. We truly hope that in the future you would give us the opportunity to welcome you once again and to be able to offer you the quality and service you expect and deserve.
Ran into a couple issues but everything was resolved!
Thank you for your comments! Hope didn´t take so long to resolve your issues! Best regards!
Thank you very much for taking the time to leave us your review. We truly hope that in the future you would give us the opportunity to welcome you once again, to be able to give you a 5 star service.