The property was fine but there was another hotel attendant beside my room and they were too loud.
Hotel was great! Front desk was very helpful. Everything was going great until the next morning, when housekeeping kept knocking at 8am! Check out was till 12pm!!!! And yes! We had the do not disturb sign.
Location
Crazy how you have to pay to park at the hotel when you have a room booked. And there’s no refrigerator for your own stuff. Only an expensive mini fridge filled with snacks. Other than that I guess the stay was okay.
I really like that it’s really a close to a lot of place that you can enjoy your time. Block away from the staples center.
The mattress was soiled with urine stains and food crumbs, the tv remote was working properly and when we called the front desk (after returning for the night) there was no one available. They stopped answering their phones at w certain time. There were additional fees (not listed on orbitz) charged on location. I would never stay at this location again.
Everything was great and well put together. I love the location directly across from L.A live and a lot of activity
I like the fact that you had to use your room key to go to rooms on the elevator. I just wish there was a pool
The lady at the desk the night of check in was unpleasant and a bit rude. We also were not given a room key and she did not explain why and just had someone escort us up. We didn’t really have free range due to not having a key, you needed it to ride the elevator too
Service was Mediocre, they do not offer a refrigerator in the room other than for the minibar that they offer. So we could not stock on food and water during our long stay--Also, the hotel is across LA Live and so concert music was problematic at night.
Great Property, Great Lounge with CJ Emmons! A must see. Great location
I liked the room because it was spacious. Amenities were nice and location was the best. Unfortunately room was just above cafe roof top so noisy on Saturday night.
It was close to where I was working. The hallways, elevators and lobby need updating.
I did not like that there was a $50 over night fee not including the $20 additional resort fee that only included free bottle water. Very expensive fees.
Dirty, staff was rude. My room smelled like cigarettes and i had a non smoking room. When i asked to switch they only could to a twin bed when i had a king bed. And i asked manager to come and speak to me and never did
Located in Downtown Los Angeles, E-Central Downtown Los Angeles Hotel is adjacent to Grammy Museum and within a 5-minute walk of other popular sights like Staples Center. This 179-room, 4-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.
All of E-Central Downtown Los Angeles Hotel's 179 air-conditioned rooms provide minibars, coffee makers, and safes. 65-inch LCD TVs come with cable channels and first-run movies, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Ironing boards are also standard.
At E-Central Downtown Los Angeles Hotel, guests have access to free WiFi in public areas, conference space, and a terrace. Valet parking is available for USD 48 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this boutique hotel include laundry facilities, wedding services, and a porter/bellhop.
The property was fine but there was another hotel attendant beside my room and they were too loud.
Hotel was great! Front desk was very helpful. Everything was going great until the next morning, when housekeeping kept knocking at 8am! Check out was till 12pm!!!! And yes! We had the do not disturb sign.
Good morning Valued Guest, We appreciate your kind words on our hotel and front desk staff. Please accept our sincerest apologies on the issue with housekeeping and please know we have brought this to the attention of our Housekeeping manager who will be following up with their staff members. We hope to see you again on your next trip to downtown LA! Have a wonderful day. Best Regards,
Location
Good afternoon Valued Guest, We are very happy to see that you enjoyed your stay with us. We hope to see you again very soon on your next LA trip! Thank you and have a wonderful day. Best Regards,
Good afternoon Valued Guest, We are very happy to see that you enjoyed your stay with us! We hope to see you again on your next trip to LA. Thank you and have a wonderful day.
Crazy how you have to pay to park at the hotel when you have a room booked. And there’s no refrigerator for your own stuff. Only an expensive mini fridge filled with snacks. Other than that I guess the stay was okay.
Thank you for taking a moment to review your stay. We are glad you had an overall enjoyable experience, though we are sorry to hear you were disappointed in our parking fee and mini fridge. We aim to keep our parking fee competitive to the other options nearby. It is our hope that you will stay with us again and provide us another opportunity to impress you.
I really like that it’s really a close to a lot of place that you can enjoy your time. Block away from the staples center.
We at Luxe City Center Hotel appreciate your high rating and are glad you had a pleasant and accommodating stay. It is wonderful to hear you found our location convenient. We hope to see you again the next time you are visiting LA!
The mattress was soiled with urine stains and food crumbs, the tv remote was working properly and when we called the front desk (after returning for the night) there was no one available. They stopped answering their phones at w certain time. There were additional fees (not listed on orbitz) charged on location. I would never stay at this location again.
We are sorry to hear your stay was not the extraordinary experience you expected and we hoped to provide. Please accept our sincere apology for the disappointment you experienced. Your feedback is valued and we will be sure to review it as we look for ways to improve our guest experience. It is our hope that you will reconsider staying with us again, as we are confident we will be able to provide you a much higher level of service.
Everything was great and well put together. I love the location directly across from L.A live and a lot of activity
Thank you for your high rating of Luxe City Center Hotel. We are glad you had a pleasant and accommodating stay. We hope to see you again the next time you are visiting LA!
I like the fact that you had to use your room key to go to rooms on the elevator. I just wish there was a pool
We at Luxe City Center Hotel appreciate your high rating and are glad you had a pleasant stay. Your feedback is appreciated and we hope to see you again soon!
What a joy to receive your five-star rating! Thank you and we hope it won’t be long before you can experience it all again.
Good afternoon Calvin, We are sorry to hear that things did not go very well during your stay. We have informed our Housekeeping management of the mentioned issue and they will be have follow up with the appropriate staff members. We hope to be given another opportunity to host you and have your stay be a 10/10! Thank you and have a great day. Sincerely,