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Extended Stay America - Jacksonville -Riverwalk -Conv Center

2.5 out of 5.0

Recent guest reviews

I stayed there for one night. It looks sketchy to begin with and I should’ve just left. The air conditioner was draining into the room. Very ghetto field to the place. And to top it off both my digital camera and my go Pro disappeared in the hours I left for dinner.

Little help from front desk. No apologies from management. False advertising for free parking, and free internet. Both cost daily. No room service, although bed is comfortable.

Not likely to use Orbitz to double pay for a room with no way to cancel

This is a pretty good place to stay considering the relatively low rate compared to nearby options. Downtown is less than a mile away, either by walking across the bridge or taking the skyway. Rooms are clean and spacious. Stayed on the top floor and had no issues with noise during my two-night stay. Includes breakfast and reliable wifi, but there is a charge for parking.

Lee the GM was great. I would use this hotel again

THE ROOM WAS OK I KILLED 3 ROACHES LEFT ONE FOR EVIDENCE, THE KITCHEN FAUCET LEAKS, THE REFRIGERATOR DOOR WAS HARD TO CLOSE I WAS ON THE THIRD FLOOR IT WAS VERY NOISY LATE AT NIGHT, LOTS OF KIDS THE BATH TOWELS WERE FRAYED SHOULD BE REPLACED WHEN ARE THEY GOING TO UPGRADE THE ENTERTAINMENT THE TVS ARE HORRIBLE TO WATCH

NOT QUEEN SIZE BEDS!!! The description said queen doubles and they are not. they are full size beds. No Ice maker. Breakfast it a granola bar or muffin. Being an extended stay it did have a kitchen but still a little tight squeeze. We had to go to the Wyndham next door to do everything. Get ice, use gym, print out tickets. If i knew that was the case i would have just stayed at the Wyndham.

The room was nice and the staff very friendly. Surprised that there was nothing but 2 bars of soap in the bathroom (no shampoo, lotion, etc.)...must not apply at extended stay formats. Breakfast was disappointing (single granola bar packs, bananas, and a packaged muffin)

After reading previous reviews and making a decision to stay here on price alone, my wife and I were pleasantly suprised. The staff were courteous and the room was clean. We would stay here again without question.

Convenient location. First room was on the ground floor - too close to sidewalk & parking and did not smell good. Moved us to third floor room was great. Little breakfast offering was sad. But a good, clean place to sleep.

Only really good thing is that it not that far of a walk to get to the river taxi. No room service. To use the pool you have to walk to the Wyndham.

A great hotel for the price and was a great location for my racing weekend. The desk manager was very helpful in finding me a menu for supper and they delivered to me. Awesome service and will stay again.

The room we had was very nice. The staff was very friendly and helpful. The only downside was that at night there was road construction that could be heard clearly from the room. This construction also caused some congestion trying to get in/out of the hotel parking lot.

It was really close to the race and the staff was very friendly and helpful. My experience was great and they even let me check out late after the race and take a shower.

great place to stay everything was brand new, complete renovation from ground up. staff very freindly and helpful to your every need thumbs up!!!!!

room smelled like it was a smoking room even though i requested non smoking room

The room was average and is what i expected. The wireless internet was poor.... very very slow. On my iPad as well as my MacBook pro the internet was awful. The room was old looking and smelt like someone had just cooked chicken in the kitchen. I did not mind the chicken smell because i love chicken but the room looking old needed some updating. Two flat pillows for comfort was for comfort at all. All in all the stay was average

It was clean and close to downtown and metro park where the concert was that I attended. The staff was happy to call a cab for me and let me when the cab had arrived. It was comfortable and quiet.

I Booked A None Smoking Room!!!! and Got a SMOKED Room, Booked a King Bed!! Did Not get that, Got 2 Q size beds in the Smoke Room!! Was Not Happy with ESA at All, My Friend and I was Very Sorry that we Picked that Hotel, She Booked the same , Ms.Kitty

bed was good hotel was nice

1413 Prudential Dr Jacksonville FL

Hotel highlights

  • Walking distance to Museum of Science and History
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Laundry facilities

Located in Downtown Jacksonville within a short walk of Museum of Science and History, Extended Stay America - Jacksonville -Riverwalk -Conv Center is within a mile (2 km) of other popular sights such as Jacksonville Museum of Modern Art. The 101 rooms at this hotel include kitchens and refrigerators and guests can enjoy free breakfast. Cummer Museum of Art and Gardens and Jacksonville Landing are also near this Jacksonville hotel.


Dining

Start your day off right with a free on-the-go breakfast.


Rooms

The 101 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

At Extended Stay America - Jacksonville -Riverwalk -Conv Center, guests have access to free WiFi in public areas and laundry facilities. Self parking is offered for USD 6 per day. Front-desk staff can help secure valuables, and provide local restaurant recommendations.

Room options

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Extended Stay America - Jacksonville -Riverwalk -Conv Center

Everyone (6) Business (10) Couples (3) Family (5) Friends (5) Other (6)
1

stolen cameras

Everyone

I stayed there for one night. It looks sketchy to begin with and I should’ve just left. The air conditioner was draining into the room. Very ghetto field to the place. And to top it off both my digital camera and my go Pro disappeared in the hours I left for dinner.

By , from delray beach fl on Oct 15, 2017

Review comment responded on Oct 20, 2017

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management

3

poor service, excessive fees

Everyone

Little help from front desk. No apologies from management. False advertising for free parking, and free internet. Both cost daily. No room service, although bed is comfortable.

By , from NC on Oct 10, 2017

Review comment responded on Oct 12, 2017

Wayne, thank you for staying with us and letting us know you liked our location. However, we apologize for not meeting your expectations and for the issue you encountered while here. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We will remind our front desk to communicate this more clearly going forward. We hope you will consider giving us a chance to impress you on a future visit. Sincerely, Hotel Management

1

unable to cancel double paid, not likely to use or

Everyone

Not likely to use Orbitz to double pay for a room with no way to cancel

By on May 28, 2017

Review comment responded on May 30, 2017

Thank you for choosing to stay with us. We are sorry for the inconvenience you experienced due to the third party website. On your future visit to the area, we encourage you to book directly. We hope to see you again soon. Sincerely, General Manager

4

good option near downtown

Everyone

This is a pretty good place to stay considering the relatively low rate compared to nearby options. Downtown is less than a mile away, either by walking across the bridge or taking the skyway. Rooms are clean and spacious. Stayed on the top floor and had no issues with noise during my two-night stay. Includes breakfast and reliable wifi, but there is a charge for parking.

By , from Arlington, VA on Mar 5, 2017

Review comment responded on Mar 7, 2017

Mike, thank you for choosing to stay at Extended Stay America - Jacksonville - Riverwalk - Convention Center. It's so nice to know you found your room comfortable and that you were pleased with our convenient location. We also appreciate you mentioning the great value we offer and for your recommendation. We loved having you as our guest and look forward to welcoming you back soon. Sincerely, General Manager

4

close to downtown

Everyone

Lee the GM was great. I would use this hotel again

By on Feb 20, 2017

Review comment responded on Feb 21, 2017

Thank you for choosing Extended Stay America - Jacksonville - Riverwalk - Convention Center. We are so happy you loved your stay with us and our location close to downtown was perfect for your needs. Your kind remarks are much appreciated. Thanks again, we look forward to your return. Sincerely, General Manager

2

oh no

Everyone

THE ROOM WAS OK I KILLED 3 ROACHES LEFT ONE FOR EVIDENCE, THE KITCHEN FAUCET LEAKS, THE REFRIGERATOR DOOR WAS HARD TO CLOSE I WAS ON THE THIRD FLOOR IT WAS VERY NOISY LATE AT NIGHT, LOTS OF KIDS THE BATH TOWELS WERE FRAYED SHOULD BE REPLACED WHEN ARE THEY GOING TO UPGRADE THE ENTERTAINMENT THE TVS ARE HORRIBLE TO WATCH

By , from DAVIE FL on Nov 29, 2016

Review comment responded on Dec 1, 2016

Receiving a review like this is always difficult as we never want to let one of our valued guests down. We apologize for your less than perfect stay experience. We will certainly make the necessary corrections to ensure your next stay with us is more favorable. Thank you for your feedback. General Manager

2

not the best

GetawayWithFriends

NOT QUEEN SIZE BEDS!!! The description said queen doubles and they are not. they are full size beds. No Ice maker. Breakfast it a granola bar or muffin. Being an extended stay it did have a kitchen but still a little tight squeeze. We had to go to the Wyndham next door to do everything. Get ice, use gym, print out tickets. If i knew that was the case i would have just stayed at the Wyndham.

By on Dec 1, 2014

4

quick visit

Families

The room was nice and the staff very friendly. Surprised that there was nothing but 2 bars of soap in the bathroom (no shampoo, lotion, etc.)...must not apply at extended stay formats. Breakfast was disappointing (single granola bar packs, bananas, and a packaged muffin)

By on Sep 3, 2014

4

well priced rooms

Couples

After reading previous reviews and making a decision to stay here on price alone, my wife and I were pleasantly suprised. The staff were courteous and the room was clean. We would stay here again without question.

By on Jun 23, 2014

4

solid place to lay your head

BusinessTravelers

Convenient location. First room was on the ground floor - too close to sidewalk & parking and did not smell good. Moved us to third floor room was great. Little breakfast offering was sad. But a good, clean place to sleep.

By on Jun 1, 2014