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Recent guest reviews

Staff was amazingly helpful and friendly. Extra towels and pillows were waiting for us when we arrived in the room. A service will definitely return.

I didnt like the staff very unprofessional

Property looks good but the room is not clean

The property was exceptionally clean and beautifully decorated for the holidays.

Definitely NOT worthy of a 4-star distinction.

great

The property is in a great downtown location. Close to everything. The staff was great, the property was beautiful. The pool could use some updating and it is really small. The rooms were nice but the bathroom needs updating. The shower had a small shower curtain that didnt even cover the entire shower. Also the lighting in the bathroom is very dim. The beds say queen but they are definitely full size beds not queen. All in all i had a pleasant stay.

I wanna start off by saying Adam in the bar was awesome! If I go again I’ll stay there just because of him! The hotel was nice beds where okay. Small tv no free parking option it was $22 a night for parking. The restaurant was closed pool was open. Overall not a bad place to stay.

Very easy to find and a overall nice hotel within walking distance of many things in midtown. Only real issues were there was no distinct marked entrances. And though no fault of the hotel, overnight it sounded like people were drag racing in the streets. Beds were comfortable and we enjoyed the hotel. Would book again

personal service. exceptional attention to deatail and guest experience

the bathroom doors were dirty and the bathroom could have used a better cleaning. I did not like the fact that one day they did not clean the bathroom at all just dumped the trash. I had to call them to come back to clean. There was also a roach crawling in the bathroom. Not good at all

Interior was little dated and worn. Cleaning service missed one day and shorted items on two other days. A/C unit extremely loud

Great hotel, friendly staff and nice bar and restaurant

Poor lift service involved major waiting. Had to use service lifts. Outside bar area not open on Sundays - inconvenient. Decent room. Staff helpful where possible.

Smith St Houston TX

Hotel highlights

  • Walking distance to Toyota Center
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Houston within a short walk of Toyota Center, The Whitehall Houston is within a mile (2 km) of other popular sights such as Downtown Aquarium. This 259-room, 4-star hotel has an outdoor pool along with a 24-hour gym and free in-room WiFi.


Dining

In addition to a restaurant onsite, there is also a cocktail bar where you can enjoy a drink. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Tempur-Pedic beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include free weekday newspapers, safes, and phones.


Property features

At The Whitehall Houston, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 35 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Room options

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 4

Executive Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Accessible

2 Double Beds | Sleeps 4

Guest reviews for The Whitehall Houston

Everyone (9) Couples (5) Family (6)
5
Partner Couples Friends

Staff was amazingly helpful and friendly. Extra towels and pillows were waiting for us when we arrived in the room. A service will definitely return.

By on May 31, 2022

Review comment responded on Jun 12, 2022

We are so glad that you had a wonderful stay and the staff did a great job. We hope to see you again soon.

1
Everyone

I didnt like the staff very unprofessional

By on Feb 15, 2022

Review comment responded on Feb 25, 2022

Howard, Thank you for taking the time to provide your feedback. We have shared it with our team and hope to welcome you back in the future! Warm Regards, General Manager

5
Everyone

By , from Houston on Jan 14, 2022

Review comment responded on Jan 20, 2022

Christina, Thank you for staying with us at The Whitehall Houston. We look forward to hosting you again! Warm Regards, General Manager

3
Family with small children

Property looks good but the room is not clean

By on Dec 30, 2021

Review comment responded on Jan 7, 2022

Ted, thank you for your review. We value your feedback and will make the necessary changes to ensure our guests have the best experience possible. Warm Regards, General Manager

5
Partner Couples

The property was exceptionally clean and beautifully decorated for the holidays.

By on Dec 7, 2021

Review comment responded on Dec 7, 2021

Marisel, thank you for staying with us at The Whitehall Houston. We are delighted to hear that our property and décor were high points of your experience. We look forward to hosting you again! Warm Regards, General Manager

1
Family with small children

Definitely NOT worthy of a 4-star distinction.

By on Nov 29, 2021

Review comment responded on Nov 30, 2021

Derrick, Thank you for taking the time to provide your feedback. We have shared it with our team and hope to welcome you back in the future! Warm Regards, General Manager

5
Business Business

great

By on Sep 1, 2021

Review comment responded on Sep 2, 2021

Michael, we’re delighted you enjoyed our property and location. We appreciate your feedback! Thank you for choosing The Whitehall Houston. Join us again soon! Warm Regards, General Manager

3
Everyone

By on Jul 2, 2021

Review comment responded on Jul 15, 2021

I am sorry that your stay was not a 5 but I hope you give us another opportunity to show you we can be a 5.

4
Friends

The property is in a great downtown location. Close to everything. The staff was great, the property was beautiful. The pool could use some updating and it is really small. The rooms were nice but the bathroom needs updating. The shower had a small shower curtain that didnt even cover the entire shower. Also the lighting in the bathroom is very dim. The beds say queen but they are definitely full size beds not queen. All in all i had a pleasant stay.

By on Jun 7, 2021

Review comment responded on Jun 7, 2021

Thank you for your feed back and will make sure our General Manager hears these concerns.

4
Everyone

By on Apr 13, 2021

Review comment responded on Apr 24, 2021

Thank you for your feed back and hope to see you soon.

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