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The Whitehall Houston

4.0 out of 5.0

Recent guest reviews

Incredibly dirty room. I was surprised because the lobby area was very clean. The sheets were clean and the bed was comfortable. The bathroom and countertops had not been wiped or clean in what appeared to be the duration of multiple hotel guests.

Cheap renovations, dirty rooms, worse than a Motel 6

Restaurant and "bar" area is poor. Looks like Holiday Inn. Outdoor bar made extremely weak drinks. Air conditioning was loud and uneven in temperature control.

Very enjoyable stay with great facilities and wonderful staff!

Only stayed 1 night. Friendly staff, comfortable bed.

Hotel is ok, however it's everything else than "boutique" as they claim to be. Got a room facing the interstate while most of the rooms were empty. Very thin bedding with some "spots". Silver and Glassware placed in the hallway by guests in the evening was still there in the morning. Overall Service could be improved. No additional amenities at all provided by the Hotel, although it's listed as "VIP hotel".

Nice location.... Good rooms although a bit tiny....not good breakfast specially if you are vegetarian

This most recent stay at The Whitehall was unfortunate. Rewind to a few months prior, we stayed one night and the hotel lived up to my expectations. No complaints at all. Great price, great room, excellent customer service. Which was why i decided on this hotel again. This time I booked an Executive Double bed room. “These ultra-spacious downtown Houston accommodations feature one king or two full beds, plus an additional sitting area with a comfy chair and ottoman. Lighted vanity mirrors” There was NOTHING spacious about this room. No additional sitting area with comfy chair and where was my ottoman??? I finally called down to confirm the room type and she said I was in the Execitive double. I expressed my dissatisfaction with the room which followed by compete silence. I was annoyed and very disappointed and made sure she understood that. No “my apologies” no nothing. It being a friends birthday I swept it to the side and enjoyed our night out. Room 1230 is not spacious if someone is ironing and they have to pick up the boared for you to pass by and it had no additional sitting area with ottoman. Woke up to a bill for $70 or so (valet two cars and a drink) but showed it was credited by the hotel. I figured well that was nice of them. WRONG they charged me, no problem paying my bill but to go back and charge my card after checking out....... SMH.

This is the second time that I stayed at the hotel. The hotel is well maintained, clean and spacious, with all necessary amenities.

Everything was perfect. I highly recommend dinner at the hotel and the bartender also does an excellent job.

Nice hotel, but wrong one for our family. We selected this hotel for a family vacation. Although the hotel is nice, we did not get a welcoming feeling. Hotel staff was lacking at front desk and concierge was not available. A museum district hotel would have been best.

the service is profect. and environment is also good.

I had a meeting at The Chevron building one block away so I booked the Whitehall. It's a !970's era 12 story in the Shadow of 21st century 30 story buildings. Newly refurbished, it's a better than adequate place to stay The rooms, though small by today's standards are nicely appointed, clean and comfortable. The staff is excellent!

It was ok for couples with small children. Wish it had bigger beds for couples to share as it was very cramped.

Most of the staff was great. Great location, nice hotel, very comfortable rooms, very clean rooms. We bought breakfast tickets ahead of time and had a HORRIBE experience at their restaurant. Restaurant staff was were not familiar with the menu, were not able to take our order, we waited for food for about 45 minutes and ended up leaving to our appointment on an empty stomach.

Wonderful comfortable stay, only negative is no microwave.

1700 Smith St Houston TX

Hotel highlights

  • Close to Discovery Green and George R. Brown Convention Center
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Houston, The Whitehall Houston is within a mile (2 km) of popular sights such as Discovery Green and George R. Brown Convention Center. This 4-star hotel has 259 rooms and welcomes guests with 2 restaurants, an outdoor pool, and a 24-hour fitness center. It's in central Houston and also close to Houston Zoo and Downtown Aquarium.


Dining

Enjoy dining at one of 2 onsite restaurants including Edgar's Hermano, which specializes in Tex-Mex cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 10 AM.


Rooms

A TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. Tempur-Pedic beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a coffee maker, free weekday newspapers, and free bottled water.


Property features

At The Whitehall Houston, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is available for USD 29 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include 13 meeting rooms, a conference center, and a 24-hour business center.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 2

Executive Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for The Whitehall Houston

Everyone (14) Business (2)
2
Everyone

Incredibly dirty room. I was surprised because the lobby area was very clean. The sheets were clean and the bed was comfortable. The bathroom and countertops had not been wiped or clean in what appeared to be the duration of multiple hotel guests.

By on Jul 23, 2018

Review comment responded on Jul 24, 2018

Dear Valued Guest, Thank you for staying with us and for sharing your feedback. Our top priority is for every guest to leave 100% satisfied, and we are truly sorry we let you down. The conditions you described are certainly not indicative of our standards, and we apologize for not properly preparing the room prior to your arrival. Your comments have been shared with our Housekeeping team to ensure this does not happen again. We hope you will come back for a more excellent stay from the minute you check in until your departure. Best Regards, Sal Khatri General Manager

1

horrible hotel, reminds me of a horror movie

Everyone

Cheap renovations, dirty rooms, worse than a Motel 6

By on Jun 28, 2018

Review comment responded on Jun 29, 2018

Hello Anonymous, Please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. Our front desk is staffed 24/7 to answer questions and resolve problems while you are here, so we hope you'll give us another chance the next time your travels bring you this way. Best Regards, Sal Khatri General Manager

2

clean and pleasant stay

Everyone

Restaurant and "bar" area is poor. Looks like Holiday Inn. Outdoor bar made extremely weak drinks. Air conditioning was loud and uneven in temperature control.

By , from FL on Jun 24, 2018

Review comment responded on Jun 25, 2018

Dear William, Thank you for choosing us and for your feedback. While we were happy to learn that you had a pleasant stay, we are sorry that you were unsatisfied with our restaurant and bar area. You deserved a comfortable and enjoyable visit, and we did not live up to your expectations. Your comments are appreciated, and we have shared them with our staff for improvement. We hope you will consider coming back for a much better experience in the future. Best Regards, Sal Khatri General Manager

5
Everyone

Very enjoyable stay with great facilities and wonderful staff!

By on Jun 11, 2018

Review comment responded on Jun 12, 2018

Thank you for your glorious comments regarding your stay at The Whitehall Houston. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Best Regards, Sal Khatri, General Manager

4

close to kbr

Everyone

Only stayed 1 night. Friendly staff, comfortable bed.

By on Feb 2, 2018

Review comment responded on Feb 2, 2018

Thank you for your wonderful feedback. We are pleased everything went well during your stay and that our wonderful location made it even better. We appreciate you choosing The Whitehall Houston over other hotels in the area, and on behalf of our entire staff, I invite you to visit us again. Best Regards, Sal Khatri, General Manager

2

ok hotel

Everyone

Hotel is ok, however it's everything else than "boutique" as they claim to be. Got a room facing the interstate while most of the rooms were empty. Very thin bedding with some "spots". Silver and Glassware placed in the hallway by guests in the evening was still there in the morning. Overall Service could be improved. No additional amenities at all provided by the Hotel, although it's listed as "VIP hotel".

By on Jan 5, 2018

Review comment responded on Jan 8, 2018

Thank you for staying with us and for taking time to share your concerns. We cannot apologize enough for the lack of attentive service you described. Our number one priority is excellent service and what you mentioned in your review does not meet that standard. Your comments will be shared with our team to prevent such mistakes in the future, and we hope this does not prevent you from coming back another time for an outstanding experience. Best Regards, Sal Khatri General Manager

5

very good experience

Everyone

Nice location.... Good rooms although a bit tiny....not good breakfast specially if you are vegetarian

By on Nov 4, 2017

Review comment responded on Nov 7, 2017

We are delighted you chose The Whitehall Houston for your visit to our city and happy our location was perfect for your needs. There are so many attractions within walking distance of our hotel, we hope if you were not able to see and do everything Houston has to offer, you will stay with us again to visit the places you missed on this trip! It was our pleasure hosting you, and we hope to see you very soon. Best Regards, Sal Khatri, General Manager

2

surprisingly disappointed.

Everyone

This most recent stay at The Whitehall was unfortunate. Rewind to a few months prior, we stayed one night and the hotel lived up to my expectations. No complaints at all. Great price, great room, excellent customer service. Which was why i decided on this hotel again. This time I booked an Executive Double bed room. “These ultra-spacious downtown Houston accommodations feature one king or two full beds, plus an additional sitting area with a comfy chair and ottoman. Lighted vanity mirrors” There was NOTHING spacious about this room. No additional sitting area with comfy chair and where was my ottoman??? I finally called down to confirm the room type and she said I was in the Execitive double. I expressed my dissatisfaction with the room which followed by compete silence. I was annoyed and very disappointed and made sure she understood that. No “my apologies” no nothing. It being a friends birthday I swept it to the side and enjoyed our night out. Room 1230 is not spacious if someone is ironing and they have to pick up the boared for you to pass by and it had no additional sitting area with ottoman. Woke up to a bill for $70 or so (valet two cars and a drink) but showed it was credited by the hotel. I figured well that was nice of them. WRONG they charged me, no problem paying my bill but to go back and charge my card after checking out....... SMH.

By , from houston on Oct 20, 2017

Review comment responded on Oct 22, 2017

Dear Joshua, Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again, and assure you this is not an every day occurrence at our hotel. We hope you will give us another chance to prove we are committed to providing outstanding service. Best Regards, Sal Khatri General Manager

5

nice hotel in the houston downtown area

Everyone

This is the second time that I stayed at the hotel. The hotel is well maintained, clean and spacious, with all necessary amenities.

By , from Dallas, TX on Oct 12, 2017

Review comment responded on Oct 13, 2017

Grace, thanks for returning to The Whitehall Houston. We are delighted to read you were impressed by the calm atmosphere over here and our well-maintained property. Your constructive feedback is appreciated, and we hope you will make us your home away from home in the near future. Best Regards, Sal Khatri, General Manager

5

perfect staycation

Everyone

Everything was perfect. I highly recommend dinner at the hotel and the bartender also does an excellent job.

By on May 9, 2017

Review comment responded on May 11, 2017

Thank you for choosing The Whitehall Houston. It’s nice to read you had a great vacation with us and you especially enjoyed your dining experience at our hotel. We appreciate you mentioning our bartender. I will share your kind comments with him. Thanks again for your recommendation, and we hope to see you again soon. Best Regards, Sal Khatri, General Manager