Staff was amazingly helpful and friendly. Extra towels and pillows were waiting for us when we arrived in the room. A service will definitely return.
I didnt like the staff very unprofessional
Property looks good but the room is not clean
The property was exceptionally clean and beautifully decorated for the holidays.
Definitely NOT worthy of a 4-star distinction.
great
The property is in a great downtown location. Close to everything. The staff was great, the property was beautiful. The pool could use some updating and it is really small. The rooms were nice but the bathroom needs updating. The shower had a small shower curtain that didnt even cover the entire shower. Also the lighting in the bathroom is very dim. The beds say queen but they are definitely full size beds not queen. All in all i had a pleasant stay.
I wanna start off by saying Adam in the bar was awesome! If I go again I’ll stay there just because of him! The hotel was nice beds where okay. Small tv no free parking option it was $22 a night for parking. The restaurant was closed pool was open. Overall not a bad place to stay.
Very easy to find and a overall nice hotel within walking distance of many things in midtown. Only real issues were there was no distinct marked entrances. And though no fault of the hotel, overnight it sounded like people were drag racing in the streets. Beds were comfortable and we enjoyed the hotel. Would book again
personal service. exceptional attention to deatail and guest experience
the bathroom doors were dirty and the bathroom could have used a better cleaning. I did not like the fact that one day they did not clean the bathroom at all just dumped the trash. I had to call them to come back to clean. There was also a roach crawling in the bathroom. Not good at all
Interior was little dated and worn. Cleaning service missed one day and shorted items on two other days. A/C unit extremely loud
Great hotel, friendly staff and nice bar and restaurant
Poor lift service involved major waiting. Had to use service lifts. Outside bar area not open on Sundays - inconvenient. Decent room. Staff helpful where possible.
Located in Downtown Houston within a short walk of Toyota Center, The Whitehall Houston is within a mile (2 km) of other popular sights such as Downtown Aquarium. This 259-room, 4-star hotel has an outdoor pool along with a 24-hour gym and free in-room WiFi.
In addition to a restaurant onsite, there is also a cocktail bar where you can enjoy a drink. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.
TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Tempur-Pedic beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include free weekday newspapers, safes, and phones.
At The Whitehall Houston, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 35 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a conference center, a 24-hour business center, and a computer station.
Staff was amazingly helpful and friendly. Extra towels and pillows were waiting for us when we arrived in the room. A service will definitely return.
I didnt like the staff very unprofessional
Howard, Thank you for taking the time to provide your feedback. We have shared it with our team and hope to welcome you back in the future! Warm Regards, General Manager
Christina, Thank you for staying with us at The Whitehall Houston. We look forward to hosting you again! Warm Regards, General Manager
Property looks good but the room is not clean
Ted, thank you for your review. We value your feedback and will make the necessary changes to ensure our guests have the best experience possible. Warm Regards, General Manager
The property was exceptionally clean and beautifully decorated for the holidays.
Marisel, thank you for staying with us at The Whitehall Houston. We are delighted to hear that our property and décor were high points of your experience. We look forward to hosting you again! Warm Regards, General Manager
Definitely NOT worthy of a 4-star distinction.
Derrick, Thank you for taking the time to provide your feedback. We have shared it with our team and hope to welcome you back in the future! Warm Regards, General Manager
great
Michael, we’re delighted you enjoyed our property and location. We appreciate your feedback! Thank you for choosing The Whitehall Houston. Join us again soon! Warm Regards, General Manager
I am sorry that your stay was not a 5 but I hope you give us another opportunity to show you we can be a 5.
The property is in a great downtown location. Close to everything. The staff was great, the property was beautiful. The pool could use some updating and it is really small. The rooms were nice but the bathroom needs updating. The shower had a small shower curtain that didnt even cover the entire shower. Also the lighting in the bathroom is very dim. The beds say queen but they are definitely full size beds not queen. All in all i had a pleasant stay.
Thank you for your feed back and will make sure our General Manager hears these concerns.
Thank you for your feed back and hope to see you soon.
We are so glad that you had a wonderful stay and the staff did a great job. We hope to see you again soon.