Upon arrival/check-in I was met with a very rude and confrontational clerk. My room was not very clean. The shower was dirty, with strange hairs, and the room smelled badly.
Great Stay. Comfortable and clean. No complaints
Location was good friendly staff good area with eating place
Nice room, nice breakfast. Fitness center was closed.
The Black lady that check me in and check me out was professional courteous and an asset to this local business. The young man that was 2nd shift, I think he is Mexican was always helpful. The worst experience was I waited from 4 p.m. to 10pm for assistance with the business washing machine. I asked the 2nd shift relief desk clerk, a Black guy, he said he would contact me when the machine would be available, he never did. I checked on the machine many times. Several times, when I went to check,, I told the Black guy, that somebody's clothes was on top of the dryer, somebody's clothes was in the dryer and somebody's clothes was in the washer and that these clothes had been there for a long time. He said he could do nothing. After many checks, finally I could use the washer and later the dryer. Doing my clothes was very important to me because in the morning I would check out and go to airport. I went to check on my clothes now a little after 10pm, Shift change, and a White lady, that was regular front desk worker, was talking to the Black guy. I was waiting for elevator and overheard them talking about me. From that point on the White lady was not courteous. If I stay again in this hotel again, it will be because of the day shift Black lady and 2nd shift Mexican man- Very professional and a l in customer service..
The elevator made some weird noises(took the stairs the rest of the stay), but other than that the hotel was great for the price!
Reserved, and paid extra for a King Size bed. Arrived and said all they had were smoking rooms or they could give us a double. Who has smoking rooms anymore.they said we didn't request non-smoking (which wasn't an option I saw). I offered to pay more to get a king suite instead. They said smoking or a downgrade was my only option. I tried calling this website, but after an hour on hold I gave up and we took the downgraded room. The staff had many options to help an unhappy guest, who even offered to pay extra, but refused because "you booked it through a travel agency". Basically they bad mouthed the people who made the sale. They don't understand hospitality. Other than that it was a typical LQ experience, though they may have given me a bad taste for the brand for a while and for this website too after the long wait to talk to customer service. It's also a bit difficult to get to off of the side road if you're coming from I-10 east bound. I don't often leave negative reviews, but they earned one tonight.
Just what you need along the way. Hard by I-10, but our room was at the back. Many dining options within 0.2 miles, some within walking distance.
I thought the hotel was nice and in a great location to where i needed to be. the staff and room was great. The room was clean and a good sizes. Will stay there again
The hotel is average, it use to be the old Baymont Hotel. Our room was on the 4th floor way at the end. The door is hard to close and was open when we got back from our outing. The staff couldn't close it. The room was, as I remembered from the Baymont, very small. The carpeting had some sort of red drink spilled on it and apparently the cleaning hadn't noticed or plain old forgot to clean up. I'm going with "Not bothering to clean up" due to the french fries on the floor next to the refrigerator. However the beds were comfortable and the evening staff very nice.
It was really great, clean, and qu9iet.
overall it was a very good stay. No problems and room was comfortable.
Located within a leisurely stroll of San Jacinto Mall, La Quinta Inn & Suites by Wyndham Houston Baytown East is within a few miles (5 km) of Pirates Bay Water Park. This 103-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Start your day off right with a free continental breakfast.
La Quinta Inn & Suites by Wyndham Houston Baytown East's 103 rooms provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free local calls, ironing boards, and desks are other standard amenities.
Guests staying at La Quinta Inn & Suites by Wyndham Houston Baytown East enjoy an outdoor pool, a fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include coffee/tea in a common area, express check-out, and laundry facilities.
Upon arrival/check-in I was met with a very rude and confrontational clerk. My room was not very clean. The shower was dirty, with strange hairs, and the room smelled badly.
Great Stay. Comfortable and clean. No complaints
Thank you for taking the time to give us such an awesome review. Until next time!
Location was good friendly staff good area with eating place
Thank you so much, glad to see you enjoyed your stay. Hopefully we will see you again soon.
Thank you for your review, I am glad to see you enjoyed your stay with us.
I am so glad you enjoyed your stay with us. Stay healthy and safe until we see you again.
Nice room, nice breakfast. Fitness center was closed.
Hello there, Thank you for taking the time to write us a review. I am glad that you enjoyed your stay overall with the exception of our fitness center being closed due to renovations. Hopefully on your next trip out to Baytown you will get to utilize our fitness center. See you soon!
The Black lady that check me in and check me out was professional courteous and an asset to this local business. The young man that was 2nd shift, I think he is Mexican was always helpful. The worst experience was I waited from 4 p.m. to 10pm for assistance with the business washing machine. I asked the 2nd shift relief desk clerk, a Black guy, he said he would contact me when the machine would be available, he never did. I checked on the machine many times. Several times, when I went to check,, I told the Black guy, that somebody's clothes was on top of the dryer, somebody's clothes was in the dryer and somebody's clothes was in the washer and that these clothes had been there for a long time. He said he could do nothing. After many checks, finally I could use the washer and later the dryer. Doing my clothes was very important to me because in the morning I would check out and go to airport. I went to check on my clothes now a little after 10pm, Shift change, and a White lady, that was regular front desk worker, was talking to the Black guy. I was waiting for elevator and overheard them talking about me. From that point on the White lady was not courteous. If I stay again in this hotel again, it will be because of the day shift Black lady and 2nd shift Mexican man- Very professional and a l in customer service..
The elevator made some weird noises(took the stairs the rest of the stay), but other than that the hotel was great for the price!
So glad you enjoyed your stay! Hopefully we will see you again!
Reserved, and paid extra for a King Size bed. Arrived and said all they had were smoking rooms or they could give us a double. Who has smoking rooms anymore.they said we didn't request non-smoking (which wasn't an option I saw). I offered to pay more to get a king suite instead. They said smoking or a downgrade was my only option. I tried calling this website, but after an hour on hold I gave up and we took the downgraded room. The staff had many options to help an unhappy guest, who even offered to pay extra, but refused because "you booked it through a travel agency". Basically they bad mouthed the people who made the sale. They don't understand hospitality. Other than that it was a typical LQ experience, though they may have given me a bad taste for the brand for a while and for this website too after the long wait to talk to customer service. It's also a bit difficult to get to off of the side road if you're coming from I-10 east bound. I don't often leave negative reviews, but they earned one tonight.
Just what you need along the way. Hard by I-10, but our room was at the back. Many dining options within 0.2 miles, some within walking distance.
I am so sorry for your experience. We have had to cut corners a lot over the last year due to Covid-19 but cleanliness of the rooms and the hotel are not an acceptable corner cutting area. I would love to get additional information regarding your experience. Please feel free to follow up with me at your convenience.