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Hilton Waikoloa Village

4.0 out of 5.0

Recent guest reviews

The resort is fabulous. Great food. Friendly staff. Very clean!

Got in late and the staff was very nice. Had an issue with the room (very minor - staff fixed it and gave a few perks). The hotel over all is pretty nice but it is very old. Also do not eat at this hotel (1st- food is not good, 2nd- no one wants to over pay for bad food / the food should taste good for what they charge) we ate a two of the restaurants and they were bad - it’s hard to screw up pizza but they did. Good trip would never stay at this Hilton again. But for a last minute deal not bad.

This was a beautiful hotel with a nice list of amenities. It was great to relax at the end of our trip. Not terribly close to the volcanoes but if you want to relax, it's a beautiful location to do so.

This hotel was much more affordable than the other Big Island resorts, provides a beautiful setting, lots of stuff to do for days when you want to just hang out. The best service provided was the consierge via text, so that you could text with virtually any answer and get an almost immediate response from hotel staff, with links, etc. It was terrific, and so, so helpful. Space was v. clean, great beds and linens, housekeeping staff were very accommodating. Overall, a great place to stay on the Big Island. I would, however, be clear what is meant by "ocean view" as our view--though we paid for "ocean view"--was really only partially that.

Location was convenient to Kings shops and Queens market. Just 20 min from the airport, about 30 min north of Kona, 60 minutes west of Mauna Kea, 2 hours from Volcanoes National Park. The resort itself is a little dated and our primary complaint is the thermostat didn't get colder than 68 degrees and often felt warmer than that setting. The room was clean and had ample space. The pools are huge and have water slides and there are dolphin pools and turtles and flamingoes on the complex. Several great restaurants as well. The tram was a lifesaver most days to travel around the resort. So overall we would recommend the resort, but would likely try a different hotel next time.

There were several aspects which were unsatisfactory. 1) $27 parking fee per night ($37 parking fee per night for valet) 2) $35 resort fee per night 3) no swimable beaches in walking distance 4) maintenance going on in the ocean tower 5) hassle to leave the resort 6) food at restaurants is not great 7) only three restaurants on the resort If you have a family, don't rent a car, and don't plan on leaving the resort this would be the place to stay. The resort is huge and very family friendly. Huge pools, lots of rentals for the little lake in the resort. However, if you picture relaxing on a sandy beach and/or have daily activities planned outside of the hotel it's not worth the expense. All of the beaches off the resort have very sharp rocks and is mostly inaccessible for swimming or lounging. We drive to nearby beaches. I liked the ones in kona. The resort is so large you need to take a tram to get around. Taking the tram means waiting for the tram or walking quite a distance to get to your car. You can't "run back to the hotel real quick" if you forget something. Leaving the resort is an ordeal. My fiancé and I are adventurous and wanted to explore the island and go on excursions. This wasn't the place for us but I can see the appeal for familys who want to go and not leave.

It is a very nice hotel. Check In was long and no extras like you think when you get there.

The resort was beautiful, but our stay at ocean tower was terrible. The place hadnt even recieved a new coat of paint in at least a decade and the carpets were old and gross througout the entire tower. Our airconditioner didnt work and was either full blast and freezing cold or off and extremely hot and humid. We didnt even have a microwave in the room and when we requested one it was for a $30 charge. We even found and had to kill a roach in our room. On top of things we also had to pay $27 per day for parking in an overcrowded lot in the blaring sun and extremely far away from our room.

Nice hotel but very spread out. Food is overpriced. Could definitely use some updating.

The Hilton was absolutely delightful. The room, the staff, the grounds are all even better than advertised. Only complaint is we should have stayed longer! Looking forward to staying there again!!

This resort is AMAZING! The buildings, landscaping, rooms, views, restaurants, activities, etc. were awesome. And, I loved the convenience for all kinds of experiences (kayaking, dolphins, paddle boarding, water trike, ferry boat, pools, ocean, shopping, photo shoots, car rental, tram, etc.)! You name it, this resort had it!

Expensive place but tons of fun! Expensive place but tons of fun!

Excellent checkin...totally professional and friendly at same time..however the next day the check out at 12n.the maid kept coming into the room wanting to clean..it was only 10am...it was annoying

This hotel is a completely rip off. Too expensive and absolutely not worth it. We stayed a week in an ocean front condo in Kona and decided to stay at Hilton Waikola for the last 3 nights. We stayed in the Ocean Tower. It was dated, smelly and definitely not deserving 4 stars. The shower curtain was disgusting, the carpet was smelly, beds are old. I arrived to find a ton of dust and dust mites on the nightstand by my bed. I realized that the next day when I woke up with a couple of bug bites. The resort grounds are nice and looks good from the outside but the rooms ( at least in our "tower" ) were a completely different story. Lots of food options but the food is mediocre at best. The breakfast buffet is ok but way overpriced: $35 , $24 for a 3 egg omelette. That being said, we only ate here one morning and went to other places the next days. Found some great restaurants for dinner at Mauna Lani and Mauna Kea. The pools are nice but there are so many people and little kids that it gets a little too much for me. I hate this large resorts but I decided to book it because my daughter wanted to experience it. She is 12 and she was very disappointed herlsef with the "experience". There is a nice salt water lagoon but any activity there you have to pay again: kayaks, paddle boards, water bikes, all between 30-35 per hour or half hour. As I said everything is a rip off and simply not worth. I would not recommend it to anyone, needless to say , we will never return.

I stayed at the Ocean Tower and no ocean view there. Restaurants are too expensive and nothing to write about. Found a big but dead German roach in our Tub. Tram shows up every 15min. The parking is $27/ day + another $30 for resort fee. The Plus: The Market at the near entrance, Starbucks, Hapuna Beach and accidentally stumbled to Spencer Beach Park which are all 5-30 min drive. Free rental DVD movies and beach towels.

Beautiful hotel, close the some of the best beaches in Hawaii. One down side was the tram and how long it takes to get from end to end. Staff was very helpful & over a great place to stay while in Hawaii.

We had a great time on our week long vacation. The rooms were nice and clean, the beds are not the most firm but they were ok. There was lots to do on the property for all ages. Will definitely go back.

Staff don't take the time to explain what you are able to do before it's too late

We had a great experience and pleasant stay overall. I was not very happy with the room which was in the Ocean tower with no view.

Long time and a lot of effort to get to various facilities, even to your rental car, but a nice place.

69-425 Waikoloa Beach Dr Waikoloa HI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Private beach

Hilton Waikoloa Village is a short stroll from Dolphin Quest and Seaside Putting Course. This 4-star resort welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a golf course. Kings Shops and Genesis Gallery are also close to this Waikoloa resort.


Dining

This resort is home to 13 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.


Rooms

All air-conditioned rooms feature lanais, MP3 docks, and refrigerators. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Coffee makers, safes, and phones are also available.


Property features

Hilton Waikoloa Village features a private beach, a golf course, and a full-service spa. Valet parking is available for USD 37.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach resort include 3 outdoor pools, a children's pool, and a health club.

Room options

Room, 1 King Bed (Lagoon Tower)

King 1 | Sleeps 4

Room, 2 Queen Beds

Queen 2 | Sleeps 4

Suite, 1 King Bed

King 1 | Sleeps 5

Room, 1 King Bed, Mountain View (Lagoon Tower)

King 1 | Sleeps 4

Guest reviews for Hilton Waikoloa Village

Everyone (50) Couples (127) Business (10) Family (63) Other (8) Friends (8)
5

beautiful location!

Everyone
Palace Tower Non denominational church

The resort is fabulous. Great food. Friendly staff. Very clean!

By , from Oregon on Nov 13, 2017

3

good service, old hotel, terrible food!!!!!’

Everyone

Got in late and the staff was very nice. Had an issue with the room (very minor - staff fixed it and gave a few perks). The hotel over all is pretty nice but it is very old. Also do not eat at this hotel (1st- food is not good, 2nd- no one wants to over pay for bad food / the food should taste good for what they charge) we ate a two of the restaurants and they were bad - it’s hard to screw up pizza but they did. Good trip would never stay at this Hilton again. But for a last minute deal not bad.

By , from Atlanta on Nov 12, 2017

5
Everyone

This was a beautiful hotel with a nice list of amenities. It was great to relax at the end of our trip. Not terribly close to the volcanoes but if you want to relax, it's a beautiful location to do so.

By on Nov 11, 2017

4

nice for the price!

Everyone

This hotel was much more affordable than the other Big Island resorts, provides a beautiful setting, lots of stuff to do for days when you want to just hang out. The best service provided was the consierge via text, so that you could text with virtually any answer and get an almost immediate response from hotel staff, with links, etc. It was terrific, and so, so helpful. Space was v. clean, great beds and linens, housekeeping staff were very accommodating. Overall, a great place to stay on the Big Island. I would, however, be clear what is meant by "ocean view" as our view--though we paid for "ocean view"--was really only partially that.

By , from Silver Spring, MD on Sep 6, 2017

3

need room to cool down more

Everyone

Location was convenient to Kings shops and Queens market. Just 20 min from the airport, about 30 min north of Kona, 60 minutes west of Mauna Kea, 2 hours from Volcanoes National Park. The resort itself is a little dated and our primary complaint is the thermostat didn't get colder than 68 degrees and often felt warmer than that setting. The room was clean and had ample space. The pools are huge and have water slides and there are dolphin pools and turtles and flamingoes on the complex. Several great restaurants as well. The tram was a lifesaver most days to travel around the resort. So overall we would recommend the resort, but would likely try a different hotel next time.

By , from Alabama on Sep 4, 2017

3

nice resort but

Everyone
The beach off the resort Nicely designed

There were several aspects which were unsatisfactory. 1) $27 parking fee per night ($37 parking fee per night for valet) 2) $35 resort fee per night 3) no swimable beaches in walking distance 4) maintenance going on in the ocean tower 5) hassle to leave the resort 6) food at restaurants is not great 7) only three restaurants on the resort If you have a family, don't rent a car, and don't plan on leaving the resort this would be the place to stay. The resort is huge and very family friendly. Huge pools, lots of rentals for the little lake in the resort. However, if you picture relaxing on a sandy beach and/or have daily activities planned outside of the hotel it's not worth the expense. All of the beaches off the resort have very sharp rocks and is mostly inaccessible for swimming or lounging. We drive to nearby beaches. I liked the ones in kona. The resort is so large you need to take a tram to get around. Taking the tram means waiting for the tram or walking quite a distance to get to your car. You can't "run back to the hotel real quick" if you forget something. Leaving the resort is an ordeal. My fiancé and I are adventurous and wanted to explore the island and go on excursions. This wasn't the place for us but I can see the appeal for familys who want to go and not leave.

By , from Los Angeles, CA on Aug 31, 2017

3
Everyone

It is a very nice hotel. Check In was long and no extras like you think when you get there.

By on Aug 23, 2017

2

nice resort, horrible and old rooms

Everyone

The resort was beautiful, but our stay at ocean tower was terrible. The place hadnt even recieved a new coat of paint in at least a decade and the carpets were old and gross througout the entire tower. Our airconditioner didnt work and was either full blast and freezing cold or off and extremely hot and humid. We didnt even have a microwave in the room and when we requested one it was for a $30 charge. We even found and had to kill a roach in our room. On top of things we also had to pay $27 per day for parking in an overcrowded lot in the blaring sun and extremely far away from our room.

By , from Miami on Aug 17, 2017

3

ok hotel

Everyone

Nice hotel but very spread out. Food is overpriced. Could definitely use some updating.

By , from San Francisco on Aug 11, 2017

5

hawaiian state of mind!

Everyone

The Hilton was absolutely delightful. The room, the staff, the grounds are all even better than advertised. Only complaint is we should have stayed longer! Looking forward to staying there again!!

By , from CSLB Baseball player on Aug 11, 2017