I paid for 2 days breakfast and missed the time, and was told I would get a refund back to my account and never did. I was charged the fully price instead!
No breakfast provided. Didn’t know you have to pay for that separately
Very nice for our one night stay in Hartford, clean, comfortable, pleasant staff.
Stayed at the hotel for a nearby convention. The hotel is very fairly priced - room was comfortable and clean. Bed and pillows were great as were the towels (full size and not scratchy)! Outside of the room, the hotel is showing signs of wear and could use some updates. Pool looked nice but the onsite restaurant was closed. Area surrounding the hotel is not safe - high crime rate.
The hotel is well located, we could walk to our business meeting place. Town centre is a short alk away as is the train station a close uber drive away.
Very central location with walkable options and quick pickup by ubers.
When we were checking， there was no double beaded room that we booked. The front desk staff gave us two one-bed rooms. We appreciated the upgrade. Thank you.
The room was not properly cleaned. When we entered the room smelled of marijauna ( this is a non smoking facility). There was marijauna on the desk and in bathroom sink. There was old drinks inside fridge from previous guests. The fridge was not even cold. There were caps in bathroom from previous guest . The ice vending machine was out of service. Overall the room was clearly not sanitized - and during a global pandemic this was NOT acceptable in the least.
The pool didnt have lights,front desk had an attitude not friendly, ice machine on my floor wasnt working
I wasn’t given the room that I booked
Staff was friendly and courteous Located in a quiet area Easy access to freeway
I usually enjoy staying here, but I feel like this hotel is falling apart. 320s toilet won't stop filling and as a result, overflowed. Moved to 321, heat took forever to warm up - it was 20 degrees that day. Moved to 321, where there was no microwave. Usually an enjoyable stay, but this time was frustrating.
Wonderful staff and comfortable bed. I was at the hotel with many teenagers for a volleyball tournament and the staff was very patient with them all.
Holiday Inn Hartford Downtown Area, an IHG Hotel places you within a leisurely stroll of Connecticut River and Connecticut Science Center. This 215-room, 3-star hotel has a restaurant, an indoor pool, and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning off right with buffet breakfast served for a fee.
TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, coffee makers, and safes.
At Holiday Inn Hartford Downtown Area, an IHG Hotel, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Additional amenities include conference space, a 24-hour business center, and express check-out.
I paid for 2 days breakfast and missed the time, and was told I would get a refund back to my account and never did. I was charged the fully price instead!
No breakfast provided. Didn’t know you have to pay for that separately
Very nice for our one night stay in Hartford, clean, comfortable, pleasant staff.
Stayed at the hotel for a nearby convention. The hotel is very fairly priced - room was comfortable and clean. Bed and pillows were great as were the towels (full size and not scratchy)! Outside of the room, the hotel is showing signs of wear and could use some updates. Pool looked nice but the onsite restaurant was closed. Area surrounding the hotel is not safe - high crime rate.
The hotel is well located, we could walk to our business meeting place. Town centre is a short alk away as is the train station a close uber drive away.
Very central location with walkable options and quick pickup by ubers.
When we were checking， there was no double beaded room that we booked. The front desk staff gave us two one-bed rooms. We appreciated the upgrade. Thank you.
The room was not properly cleaned. When we entered the room smelled of marijauna ( this is a non smoking facility). There was marijauna on the desk and in bathroom sink. There was old drinks inside fridge from previous guests. The fridge was not even cold. There were caps in bathroom from previous guest . The ice vending machine was out of service. Overall the room was clearly not sanitized - and during a global pandemic this was NOT acceptable in the least.
The pool didnt have lights,front desk had an attitude not friendly, ice machine on my floor wasnt working
