When we were checking， there was no double beaded room that we booked. The front desk staff gave us two one-bed rooms. We appreciated the upgrade. Thank you.
The room was not properly cleaned. When we entered the room smelled of marijauna ( this is a non smoking facility). There was marijauna on the desk and in bathroom sink. There was old drinks inside fridge from previous guests. The fridge was not even cold. There were caps in bathroom from previous guest . The ice vending machine was out of service. Overall the room was clearly not sanitized - and during a global pandemic this was NOT acceptable in the least.
The pool didnt have lights,front desk had an attitude not friendly, ice machine on my floor wasnt working
I wasn’t given the room that I booked
Staff was friendly and courteous Located in a quiet area Easy access to freeway
I usually enjoy staying here, but I feel like this hotel is falling apart. 320s toilet won't stop filling and as a result, overflowed. Moved to 321, heat took forever to warm up - it was 20 degrees that day. Moved to 321, where there was no microwave. Usually an enjoyable stay, but this time was frustrating.
Wonderful staff and comfortable bed. I was at the hotel with many teenagers for a volleyball tournament and the staff was very patient with them all.
Overall decent property, clean and comfortable. The rooms were a little dated and the heating unit was noisy but would stay again if in the area.
The room was nice and spacious. The only complaints I have are... The bathroom stall in the hotel lobby was out of toilet paper. The milk for the coffee at breakfast was starting to curdle in my coffee. And they ran out of the to go coffee lids, so I had to ask for it. These complaints are not too terrible because I did keep in mind that it was Marathon day and maybe they were very busy.
Room is nice, clean and looks up to date. Looks cared for. Staff is welcoming at restaurant and bar. Front desk staff when we got here ignored us at first, there were three behind the counter and the one that was busy helping clients is the one that helped us. The other two were together looking at a computer screen, looked up at us asked if we were together then both looked back down at the computer and ignored us. How many people does it take to look at a computer program ladies..
I was at the hotel for the weekend. Great location. Staff was really nice and accommodating
Most of the front desk staff were good. Of food servers, Dawn was outstanding.
Holiday Inn Hartford Downtown Area, an IHG Hotel places you within a leisurely stroll of Mortensen Riverfront Plaza and Connecticut Science Center. This 215-room, 3-star hotel has a restaurant, an indoor pool, and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
All 215 rooms feature microwaves, coffee makers, and safes. Guests can expect to find free WiFi and wired Internet, plus TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include phones, ironing boards, and desks.
At Holiday Inn Hartford Downtown Area, an IHG Hotel, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-out.
When we were checking， there was no double beaded room that we booked. The front desk staff gave us two one-bed rooms. We appreciated the upgrade. Thank you.
The room was not properly cleaned. When we entered the room smelled of marijauna ( this is a non smoking facility). There was marijauna on the desk and in bathroom sink. There was old drinks inside fridge from previous guests. The fridge was not even cold. There were caps in bathroom from previous guest . The ice vending machine was out of service. Overall the room was clearly not sanitized - and during a global pandemic this was NOT acceptable in the least.
The pool didnt have lights,front desk had an attitude not friendly, ice machine on my floor wasnt working
I wasn’t given the room that I booked
Staff was friendly and courteous Located in a quiet area Easy access to freeway
I usually enjoy staying here, but I feel like this hotel is falling apart. 320s toilet won't stop filling and as a result, overflowed. Moved to 321, heat took forever to warm up - it was 20 degrees that day. Moved to 321, where there was no microwave. Usually an enjoyable stay, but this time was frustrating.
