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Holiday Inn Hartford Downtown Area

3.5 out of 5.0

Recent guest reviews

Excellent lodging...we stay there every time we visit Hartford. Free parking and a great staff, awesome!

Nice hotel but the last night sheets were sort of musty like they didn’t dry fast enough....sat on n dryer? Customer laundry was broken.

Was clean, staff was very friendly and accommodating. Pool was eh condition. Couldn’t enjoy the pool at all cause people were coming in from the back door to join their friends, and have their own “party” of over 30+ people and loud music. But other then that it was enjoyable.

Pro: good location for the hartford rib off. Will book next year , as very convenient. Con:Pool temperature was cold,

Staff was excellent. Free parking is always a good thing. And, the location is great, close to everything.

property was an average as to what i was expecting for the price nothing fancy but still nice.. Staff was friendly and breakfast included with room was great..food was average. Room was small but perfect for an over night.. looked clean. Only down falls were the Pillows smelled kind of funky. and the guests in the room next to us were smoking even though its smoke free.... the smoke came right through the bathroom vent which made my asthma act up a little. but hotel was efficient and kids loved the pool.

Breakfast was good, nice walk to convention on top of bridge over the river BUT watch yourself at night going under the bridge... saw a deal happening and quickly went the other way!!! We had the Presidential Suite and the sleeper sofa was broke so they had to bring in cots, which was not nice to have two small little cots in our nice suite all day all week. Also, the electric went off the one day and a couple got stuck in the elevator and my 6 year old had a nightmare about it happening to her that night. Also, very annoyingly woke up and got sick 3 days out of the 6 days there to smoke/pot smell taking over our rooms and hallways from the ventilation system. Management was told about all these issues and really had no solutions or compensations for all of our troubles. I will very likely never stay at a Holiday Inn again because of this. We are business owners and we fully believe if a customer has an issue we deal with it and compensate equal or greater to the specific trouble or problem.

I viewed 6 rooms. Of the 6 rooms viewed and 7 available, only 1, by comparison, was suitable, without odor or visible stains, for the evening occupancy

It was a nice and clean hotel. Also, very quiet! I was pleasantly surprised.

The staff were friendky, helpful and very accommodating

The property was fair in my opinion. Nothing too special about it. Served its purpose.

Thought the pillow menu was awesome. Pool was cold. Listed free area shuttle but was only offered M-F 7-10am and 5-10pm. Should have been listed as limited hours M-F.

The room smelled awful, and wasn’t as clean as most other rooms at different hotels I’ve stayed in. The other guests were VERY loud everywhere we went within the hotel and this didn’t seem to be a problem with the staff. Sunday morning there was some sort of choir? church service? some type of gathering on our floor (the second floor) and they were singing VERY loudly at 9:00 and this continued until we left. There are many other hotels in the area in the same price range, I would suggest trying one of those.

There were extremely noisy guests and when the staff was told about them they did not do anything or even offer to move the room. This completely ruined the night and experience. Something should have been done. Very disappointed.

Check in staff was great. We arrived at 930 pm and the restaurant that usually closes at 10 was closed due to no customers so the staff directed us to take out that served us quickly to our room. The room was cleaned the first day but not vacuumed. The second day not at all, maybe due to it being a Holiday. The third day I left a note to vacuum because we made a bit of a mess on the floor so they did it but did not finish the beds. I think they are on time restraints and can only do so much in a certain room because Ive never seen half of the job done before especially days in a row.

100 East River Drive East Hartford CT

Hotel highlights

  • Close to XL Center and Connecticut Convention Center
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Holiday Inn Hartford Downtown Area places you within a mile (2 km) of popular attractions like XL Center and Connecticut Convention Center. This 215-room, 3.5-star hotel has a restaurant, an indoor pool, and a 24-hour fitness center.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with breakfast, served for a fee from 6 AM to 10:30 AM.


Rooms

A TV comes with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a microwave, a coffee maker, and a phone.


Property features

Guests staying at Holiday Inn Hartford Downtown Area enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Additional amenities include conference space, a 24-hour business center, and express check-out.

Room options

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

King 1 | Sleeps 2

Suite, 2 Double Beds, Non Smoking

Full 2 | Sleeps 5

Superior Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Holiday Inn Hartford Downtown Area

Everyone (21) Couples (4) Business (5) Family (5) Friends (2) Other (4)
5
Everyone

By on Aug 14, 2019

5
Partner Couples

Excellent lodging...we stay there every time we visit Hartford. Free parking and a great staff, awesome!

By on Jul 23, 2019

Review comment responded on Jul 25, 2019

Thank you for being such a loyal guest. We look forward to having you back soon! Regards, Shameka A.

4
Everyone

Nice hotel but the last night sheets were sort of musty like they didn’t dry fast enough....sat on n dryer? Customer laundry was broken.

By on Jul 21, 2019

4
Everyone

By on Jul 20, 2019

4
Families Family with small children

Was clean, staff was very friendly and accommodating. Pool was eh condition. Couldn’t enjoy the pool at all cause people were coming in from the back door to join their friends, and have their own “party” of over 30+ people and loud music. But other then that it was enjoyable.

By , from Manchester on Jul 8, 2019

Review comment responded on Jul 8, 2019

Thanks for your great comments on our Team and our room. I am sorry that the pool area was so busy that you could not enjoy this amenity. Regards, Shameka

4
Friends

Pro: good location for the hartford rib off. Will book next year , as very convenient. Con:Pool temperature was cold,

By on Jun 21, 2019

Review comment responded on Jun 22, 2019

Thanks Chris. We hope to have back for the Annual Hartford Rib Off in 2020. Fondly, Shameka

5
Partner Couples

Staff was excellent. Free parking is always a good thing. And, the location is great, close to everything.

By on Jun 17, 2019

Review comment responded on Jun 18, 2019

Thank you so much. We hope to have you back soon! Regards, Shameka

4
Family with small children

property was an average as to what i was expecting for the price nothing fancy but still nice.. Staff was friendly and breakfast included with room was great..food was average. Room was small but perfect for an over night.. looked clean. Only down falls were the Pillows smelled kind of funky. and the guests in the room next to us were smoking even though its smoke free.... the smoke came right through the bathroom vent which made my asthma act up a little. but hotel was efficient and kids loved the pool.

By on Jun 10, 2019

Review comment responded on Jun 11, 2019

Thank you for your comments. I will be sure to share all your comments with our Team so we will continue to improve. I am sorry to hear that other guests failed to follow our non-smoking policy. We work hard to inform guests but also make tremendous effort to address individuals directly if they fail to follow policy. We hope to see you again so we may provide an outstanding stay. Regards, Shameka

3
Family with small children Business Business Travelers

Breakfast was good, nice walk to convention on top of bridge over the river BUT watch yourself at night going under the bridge... saw a deal happening and quickly went the other way!!! We had the Presidential Suite and the sleeper sofa was broke so they had to bring in cots, which was not nice to have two small little cots in our nice suite all day all week. Also, the electric went off the one day and a couple got stuck in the elevator and my 6 year old had a nightmare about it happening to her that night. Also, very annoyingly woke up and got sick 3 days out of the 6 days there to smoke/pot smell taking over our rooms and hallways from the ventilation system. Management was told about all these issues and really had no solutions or compensations for all of our troubles. I will very likely never stay at a Holiday Inn again because of this. We are business owners and we fully believe if a customer has an issue we deal with it and compensate equal or greater to the specific trouble or problem.

By on Jun 9, 2019

Review comment responded on Jun 11, 2019

Dear Ed, I am so sorry to hear that you were not entirely satisfied. I do apologize that there was a power outage in a large section of East Hartford for approximately 40 minutes. I am pleased to say that our Team and the East Hartford Fire Department worked quickly to address an emergency with the elevator. I am even more pleased that the guest mentioned was always safe while waiting for the elevator to be lower. I do hope you reconsider staying with us and Holiday Inns again in the future. Best Regards, Shameka

1
Everyone

I viewed 6 rooms. Of the 6 rooms viewed and 7 available, only 1, by comparison, was suitable, without odor or visible stains, for the evening occupancy

By on May 23, 2019

Review comment responded on May 28, 2019

Thank you for your candid review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Holiday Inn Hartford Downtown Area

100 East River Drive, East Hartford, CT 06108
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.