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Comfort Suites

2.5 out of 5.0

Recent guest reviews

I was woken up at 1:53 am by a screaming women banging on my door, yelling, walls being banged on, things being thrown at my wall & door, women being assaulted, for over 45min of terrified women screaming banging on my door for help and I could not open my door, I was alone staying in my room for a baby shower the next day in Hagerstown. I called the front desk 4 times, terrified, telling them what was happening, they said the police were on there way and to stay in my room with doors locked, then they said police did arrive, it was now 2:25am, I could hear voices outside my door, then around 3:10 it was quiet, hotel staff said that the police were handling things but could not tell me anymore. I finally fell asleep around 4am, woke at 7:13am and called front desk, I was afraid to leave the room, they said the people were gone. I went to the lobby and stayed there for 2 hours awaiting my ride to the shower. This was by far the worst most terrifying experience ever, I asked for a refund and they totally ignored me! I want a refund!

Would have been a pretty good stay except that the WiFi was not working. Called the front desk and complained, instructed to call a help desk in India. So much for customer service...

We booked a room with two queen size beds and a pull out couch for our family of seven Though we are aware that pull out sofa beds are not as comfortable as an actual bed, we were disappointed to find that the pull out was in such poor shape that no one could use it . You could feel every spring through the mattress. When we asked the desk for extra blankets so our son could sleep on the floor they were hesitant to give us more than one extra blanket. I guess it was hotel policy to only give one extra per room. They could have accommodated us better in light of the problem with the sofa bed

Clean, comfortable room. Quiet and very convientent to everything. not a bad drive into Frederick

Hotel and room were great. Only disappointment was the hot tub being covered over. Was looking forward to a relaxing soak after a long drive. Definitely would stay there again

This was my third time staying in Hagerstown but the first time at this hotel. Hotel lobby and rooms were very neat and clean. Staff was polite, especially Vicky at the front desk. I will definitely stay there again.

We had a delightful time at this hotel. We will come back again. Very convenient.

Stayed 2 nights, great staff, easy/fast checkin, decent hot breakfast. Steak house up the street. Plenty of parking

We had a very good night's stay at this hotel! Initially we were concerned because we were placed in a room that was right beside the ice maker and soda machines, but we didn't hear a peep from the hallway all night! Beds were very comfortable and the breakfast is one of the best hotel breakfasts I've had! I would definitely recommend this hotel.

We enjoy this hotel, always friendly and the only hotel I can sleep in a comfortable bed. Will continue to use this hotel when we travel to Pa.

Very friendly staff, room very clean and comfortable. Convenient location.

room was clean and comfortable, pool was small but nice and warm, breakfast was good, overall hotel was clean and felt safe

We stay in Hagerstown several times a year and have been to numerous other motels so we have a good basis of comparison. The facilities were above average in comfort and cleanliness. A good value for the price. The complimentary breakfast included choices of eggs, bacon, and excellent waffles besides the usual. Nice, clean small pool with great hot tub adjacent. Will stay there on every future trip.

Just stayed overnight en route to Washington DC. Arrived late so unable to use pool/spa. Night desk attendant very pleasant, offered restaurant suggestions had we not already eaten. Room overall very comfortable. Morning breakfast nice. Both morning desk attendant and a maintenance employee very kindly gave us directions we needed to our next attraction. Convenient to I70. Would stay there again!

Excellent!!! Staff was excellent, gave us great info on eating locations and helped us find the best route to our destination. Also great breakfast!! Staff was friendly and very pleasant. Room was beautiful and very clean!! Location was great!! I would recommend to anyone!! Check in and out was very fast!!

Location not very good for restaurants for adults

Great location. Very clean. friendly staff. Warm, pleantiful breakfast.

Hotel is very nice, staff very helpful and pleasent.rooms are well designed,quiet and comfortable

We were very pleased with the overall accommodations. The continental breakfast provided by the hotel was very good and provided plenty of options for everyone. The rooms were spacious and very clean. There were restaurants and stores close by the hotel - nice location.

Room options

Suite, 1 King Bed, Non Smoking (No Pets)

King 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Queen 2 | Sleeps 4

Guest reviews for Comfort Suites

Everyone (2) Couples (10) Family (4) Other (2) Friends (1)
1

terrified/ scary stay

Everyone

I was woken up at 1:53 am by a screaming women banging on my door, yelling, walls being banged on, things being thrown at my wall & door, women being assaulted, for over 45min of terrified women screaming banging on my door for help and I could not open my door, I was alone staying in my room for a baby shower the next day in Hagerstown. I called the front desk 4 times, terrified, telling them what was happening, they said the police were on there way and to stay in my room with doors locked, then they said police did arrive, it was now 2:25am, I could hear voices outside my door, then around 3:10 it was quiet, hotel staff said that the police were handling things but could not tell me anymore. I finally fell asleep around 4am, woke at 7:13am and called front desk, I was afraid to leave the room, they said the people were gone. I went to the lobby and stayed there for 2 hours awaiting my ride to the shower. This was by far the worst most terrifying experience ever, I asked for a refund and they totally ignored me! I want a refund!

By on Aug 21, 2017

3

nice stay, no wifi

Everyone

Would have been a pretty good stay except that the WiFi was not working. Called the front desk and complained, instructed to call a help desk in India. So much for customer service...

By , from Alexandria, VA on Oct 31, 2016

Review comment responded on Nov 2, 2016

We are very sorry that you experienced a problem with the wi-fi, and were asked to call the tech support number. We know what an inconvenience this was, but they are much more knowledgeable about the service and can address any issues a guest has. The hotel staff can only reset the wi-fi, which does not always correct the problems. We were trying to give you the best possible service and help you get the issues resolved. Sincerely, Barb Estrada

3

sofa bed was not usable

Families

We booked a room with two queen size beds and a pull out couch for our family of seven Though we are aware that pull out sofa beds are not as comfortable as an actual bed, we were disappointed to find that the pull out was in such poor shape that no one could use it . You could feel every spring through the mattress. When we asked the desk for extra blankets so our son could sleep on the floor they were hesitant to give us more than one extra blanket. I guess it was hotel policy to only give one extra per room. They could have accommodated us better in light of the problem with the sofa bed

By on Oct 2, 2015

4

great hotel!

Couples

Clean, comfortable room. Quiet and very convientent to everything. not a bad drive into Frederick

By on Sep 16, 2015

5

quick stopover

Couples

Hotel and room were great. Only disappointment was the hot tub being covered over. Was looking forward to a relaxing soak after a long drive. Definitely would stay there again

By on Sep 3, 2015

5

family shopping trip

Families

This was my third time staying in Hagerstown but the first time at this hotel. Hotel lobby and rooms were very neat and clean. Staff was polite, especially Vicky at the front desk. I will definitely stay there again.

By on Apr 17, 2015

5

great stay !!!

Couples

We had a delightful time at this hotel. We will come back again. Very convenient.

By on Jul 27, 2014

5

nice stay

Couples

Stayed 2 nights, great staff, easy/fast checkin, decent hot breakfast. Steak house up the street. Plenty of parking

By on Nov 25, 2013

4

overnight stop on our way to the beach!

Families

We had a very good night's stay at this hotel! Initially we were concerned because we were placed in a room that was right beside the ice maker and soda machines, but we didn't hear a peep from the hallway all night! Beds were very comfortable and the breakfast is one of the best hotel breakfasts I've had! I would definitely recommend this hotel.

By on Sep 25, 2012

4

pleasant stay!

Couples

We enjoy this hotel, always friendly and the only hotel I can sleep in a comfortable bed. Will continue to use this hotel when we travel to Pa.

By on Aug 2, 2012