Reserved room for 4 people, only given 2 towels and when asked to bring some up staff made us come down to get. No clear monitoring of parking lot, should be an attendant because we paid and then there was no parking spaces. Staff told us " Oh you already paid?" and then told us to look for street parking.
Room had numerous issues when it came to cleanliness.
Location and the valet were the only things good at this hotel.
Loved the location and the artsy feel of the interior!
Lovely rooms, easy check in, parking very close by, lovely area!
It was new. Had to pay for parking. I liked the location. I liked the shower in my room.
The hotel was clean and the bed was comfortable. Price was very reasonable. The best part was the location. Quick walk to downtown so we could leave our car at the hotel. Lots of restaurants near by. Loved the ice cream truck across the street.
Love the interior design of the hotel. Great mattress and bathroom as well.
Nice quaint hotel close to Old Downtown Annapolis and within walking distance to restaurants. I feel like Orbitz should have told us about $26.00 per day parking charge as it would have changed my decision about where to stay.
hotel room’s ac/heater was the worst I ever experienced. the volume of the air handler was unbelievably loud. no matter how i tried I could not get the system to stop turning on. By midnight I called the front desk and was told only engineering staff could resolve the issue eg staff had no idea how to use the new high tech thermastat. at 1:30am we changed rooms. awful awful awful. i had an eight hour drive in the morning and was really worried about driving awake.
Great location, spacious room, and comfortable bed.
Nice hotel, close to downtown, most of the staff very friendly, very fast check in and check out. Downside: room view to the garbage area with all garbage in a big open container. At least, it could be covered !
Nice hotel with friendly service. The hotel restaurant’s food was good and reasonably priced. Perfect location for exploring downtown Annapolis on foot. The downside was the walls between rooms are pretty thin and there was a rowdy person in the next room. I also had trouble at check-in, when my cancellation of a booking mistake was not taken off their system— even though Orbitz had assured me that the cancellation had gone through.
Wonderful new hotel in Downtown Annapolis. Clean and modern, super helpful staff and stylish.
Hilton Garden Inn Annapolis Downtown places you within a mile (2 km) of popular attractions like U.S. Naval Academy and Annapolis City Dock. This 121-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. To-go breakfast is offered for a fee each morning from 6 AM to 10 AM.
The 121 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. 42-inch LED TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and designer toiletries. Free local calls, laptop-compatible safes, and ironing boards are other standard amenities. Weekly housekeeping is available.
Renovated in 2018, Hilton Garden Inn Annapolis Downtown offers a fitness center, free WiFi in public areas, and conference space. Self parking is offered for USD 19 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free newspapers, a porter/bellhop, and a vending machine.
Reserved room for 4 people, only given 2 towels and when asked to bring some up staff made us come down to get. No clear monitoring of parking lot, should be an attendant because we paid and then there was no parking spaces. Staff told us " Oh you already paid?" and then told us to look for street parking.
I am very sorry for all the issues you have experienced while staying with us! We are very receptive of our guests feedback and will make sure this is being addressed. I hope you will give us another chance so we can make it up to you. Looking forward seeing you again soon! Sincerely,
Room had numerous issues when it came to cleanliness.
Dear guest, we are here to assist and make sure you have a comfortable stay. Unfortunately during this challenging times in order to keep our guests and staff safe we will not provide a full cleaning service while staying with us. However will continue to assist and be helpful with whatever we can to make sure you have all needed amenities. Please feel free to reach me out directly to discuss the matter in detail. Thank you for choosing to stay with us! Sincerely,
Thank you for choosing to stay with us!
Location and the valet were the only things good at this hotel.
Thank you for your candid review, please feel free to contact me so we can discuss any of the issues you experienced while staying with us. Sincerely,
Loved the location and the artsy feel of the interior!
Thank you for the 5 star and such positive feedback. We look forward seeing you again!
Thank you so much for the 5 star review! We hope to see you again real soon!
Thank you for the 5 star review!
Lovely rooms, easy check in, parking very close by, lovely area!
Thank you for the 5 star review! We're excited that you enjoyed your recent stay with us!
Thank you for taking the time to review your stay. We appreciate your feedback and hope to see you again soon!
Thank you for your support!