4/10 Poor
Dean
Traveled with partner
Dec 22, 2025
Liked: Cleanliness, amenities, property conditions & facilities
I rarely leave negative reviews, but this experience warrants one.
My wife and I stayed here for two nights in early December. On the second day, while we were out having lunch in Georgetown, I received an urgent voicemail stating that our room needed to be changed that day and that our belongings would be moved immediately if we did not return. This was the first time we had heard anything about a room change. There was no prior notice, explanation, or discussion.
When I called the hotel back, the tone was off-putting. There was an assumption that I had already been informed and an implication that I was ignoring something I “should have known,” which simply was not true.
We cut our plans short and returned to the hotel. Only then were we told there was a private event on the floor we were booked on and that we therefore had to move rooms. This raised the obvious question of why this was not known in advance or communicated at check-in.
After speaking with a manager, I went to retrieve our belongings, only to find my room key had already been deactivated. I then had to wait about 30 minutes for an escort to access the room.
We were promised a $100 refund for the disrupted night. That refund never came. Multiple follow-up calls resulted in promises of a manager callback that never happened.
We have stayed here several times before without issue, which makes this experience particularly disappointing. The issue was not the room, but how this situation was handled.
Dean
Stayed 2 nights in Nov 2025
