I really enjoyed here. Lovely property. Great service and clean room.
The property is clean and well maintained. The restaurant food could be better. The check in could be faster. And the most important the Hotel should require the quest to wear a mask, not strongly suggest. .
There is something for everyone to do. The staff was very friendly and accommodating.
How my reservations was so mess up and the people's at the front desk was no help
Food in a “Lakeview “ restaurant was served barley warm:(
Everything was beautiful love looking at the lake and hiking the trails
The beautiful views and lake. The awesome service from front staff, bell staff and valet parking. The security of the hotel. Excellent food and drinks. Four restaurants to choose from. Pool needs a little work but otherwise if they turned it into a lap swimming pool, it would be awesome.
Food was not very good. Being forced to do the buffet for breakfast is not right. The few food items at Munchies are not fresh and just microwaved
Arrived later then expected, but had previously made my reservations Angelina (think that's her name).. SHE WAS AWESOME! I'd asked for late check out for next morning, knowing I was visiting for band playing local & would be VERY LATE. Well. I arrived very tired & just wanting a couple hours sleep. There were 2 very loud families out in the hall. Their kids were screaming and racing up and down the hall. They banged into my door twice. I opened the door at 1 point and the dad said "oops sorry", but it continued. I tried calling the front desk, no answer. Decided to not say anything when seeing the extremely long line at the counter when I left out for my event. Next morning (I have do not disturb on door) at 10am, house keeping bangs on door. I explain that I have late check out (I didn't get in until 4am). She comes back to knock on door 35 mins later & again I tell her I have late check out. After she does it a 3rd time, she asked what time was late check out. Omg, I just wanted sleep. I considered leaving and going elsewhere (even my car) just for a couple more hours sleep. When I checked out, the kind gentleman asked how everything was. I complimented the hotel & told him I didn't get to e.g. joy any of the amenities due to lack of sleep. I then toss him about house keeping & he tops me that I'm not noted for late checkout & totally cut me off and dismissed me. I said thank you and that the resort seems to be belly wonderful. He said thanks
golf course. Policy for checking in early when room was ready
Really beautiful resort. Only thing I would suggest is to have a game room for kids.
Rocky Gap Casino & Resort is adjacent to popular attractions such as Rocky Gap State Park and Rocky Gap Casino and Golf Course. This 3-star hotel has 216 guestrooms and offers conveniences like 3 restaurants, a casino, and an indoor pool.
Get your fill of American cuisine for breakfast, lunch, or dinner at Lakeside Restaurant, one of 3 onsite restaurants, or enjoy the pool views at Signatures Bar and Grill. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.
The 216 rooms have an array of amenities, including free weekday newspapers, free local calls, and ironing boards. 42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Rooms also include desks. Housekeeping is available once per stay.
Guests of Rocky Gap Casino & Resort enjoy a casino, an indoor pool, and a fitness center. Free parking is included with your stay. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Other amenities at this spa hotel include a spa tub, free WiFi in public areas, and conference space.
I really enjoyed here. Lovely property. Great service and clean room.
Thank you for the review. We hope to see you again soon.
Thank you for the review. See you soon!
The property is clean and well maintained. The restaurant food could be better. The check in could be faster. And the most important the Hotel should require the quest to wear a mask, not strongly suggest. .
Thank you for the feedback. Effective today June 27th at 7am, all guests are required to wear a mask - as we stand united against Covid-19
We are sorry that your stay was not up to standard. Feel free to reach out to us so that we can find out additional details. Hope to hear from you soon.
We are sorry that your stay was not up to standard. We hope you will provide us additional details.
There is something for everyone to do. The staff was very friendly and accommodating.
Thank you for the feed back and review. We do our very best to meet and exceed our guests expectations. See you soon!
How my reservations was so mess up and the people's at the front desk was no help
Let me begin with a sincere apology for the unacceptable experience you encountered at our resort. Our goal and mission, is to not only meet your expectations but to exceed them, we obviously failed you. Please be assured this information will be used as a training tool for our staff and we hope that you will give us another try so you can experience Rocky Gap at it's best! If you would like, please contact us and provide additional information.
Food in a “Lakeview “ restaurant was served barley warm:(
Thank you for the feedback. We are sorry your stay was not up to our standard. We will share this review with our staff as a training tool and hope you will consider staying with us again in the future.
Everything was beautiful love looking at the lake and hiking the trails
Thanks so much for the review! We hope to see you again soon!
Thank you Jane for the review and feedback. We take great pride in providing a pleasant and memorable stay.