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Check out staff were pleasant and efficient. Thank you.
I was not checked in promptly and someone who came in after me was checked in while I watched The service on Friday nite at the Restaurant was slow and I was ignored for 20 minutes
We paid for a pool and did not get a pool. We were very disappointed. You think you might have done something toi make up for it. NO ONE CARED!!!!! SO do you think we are going to stay at a Shareton that says we have a pool, but does not?
Very clean, great location- close to metro station so easy trip into DC. Surprisingly, dinner in the restaurant was very good and reasonably priced. - Minor complaints- AC very noisy, coffee maker filter pads wrong size- made a mess. Staff was wonderful, friendly, helpful. This was our second stay here we will go back!
House keeping was very thorough. We wish there was still a pool.
Everything was good and satisfied. It was also convenient location.
Slept very well on the beds, had to figure out turning off the odd lamps. Food was good from the restaurant
Digital key card takes several attempts to actually work, in-room coffee machine doesn't work, ironing board is broken and collapses if there's too much pressure on it, ice machine on 2nd floor didn't dispense ice, outlet in bathroom is protruding from wall. It's one thing if a few of these issues existed but the fact that there's these many problems with our stay is concerning.
Good location, nice staff clean rooms Would stay again
Short stay but nice hotel in a quite area. Needs some upgrades like replacing the carpet in the elevators
Hotel was nice, room comfortable. Dinner was excellent however service was slow. Our room was never cleaned and we had to call twice to get housekeeping there. Staff was pleasant and tried to be helpful. We did receive a free breakfast for our trouble but items of food ran out and were not quickly replenished and they ran out of decaf coffee. At first I was told they were making it, then I was told they didn't have any. Long story short, it's OK but I would look for someplace else next time.
Loved the hotel and the atmosphere. I Invite anyone to stay .
Unbelievable stay. Love the hotel. Friendly staff. Very helpful. I will definitely stay here again.
We stayed in a room with two double beds. The room is super clean. Bathroom is big and clean. Close to DC - 40 minutes from Washington monument.
Very comfortable, clean and spacious rooms. Great option.
Sheraton Rockville Hotel places you within 3 miles (5 km) of popular attractions like RIO Washingtonian Center and Rockville Town Center. This 3.5-star hotel has 155 guestrooms and offers free in-room WiFi, a fitness center, and a 24-hour business center.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM.
All 155 air-conditioned rooms feature coffee makers, free bottled water, and safes. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards, desks, and wardrobes or closets.
At Sheraton Rockville Hotel, guests have access to a fitness center, free WiFi in public areas, and conference space. Self parking is offered for USD 10.00 per day. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.
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Dear Guest, We appreciate your feedback and would like to thank you for staying with us. We apologize that we did not exceed your expectations. We look forward to welcoming back you soon, and this time to meet your expectations. Best and Stay safe,
Check out staff were pleasant and efficient. Thank you.
Dear Guest, We appreciate your feedback and would like to thank you for staying with us. We look forward to welcoming back you soon. Best and Stay safe,
I was not checked in promptly and someone who came in after me was checked in while I watched The service on Friday nite at the Restaurant was slow and I was ignored for 20 minutes
Dear Guests; Thank you for taking the time to evaluate your recent stay. I am sorry for the inconvenience you experienced during check-in, but more importantly that we appear not to have responded on a timely basis. Be assured I will personally look into this, and humbly apologize that it was not resolved promptly. You are most gracious, and we sincerely look forward to your return. I hope you had a pleasant trip home and that we will have the pleasure of your return visit. Sincerely, Shehani R
We paid for a pool and did not get a pool. We were very disappointed. You think you might have done something toi make up for it. NO ONE CARED!!!!! SO do you think we are going to stay at a Shareton that says we have a pool, but does not?
Dear Guest: Thank you for taking the time to appraise of your recent stay at the Sheraton Rockville Hotel; your comments regarding the pool will be shared with our executive team. We greatly value our guests feedback as it is the only means in which we can make improvements in both service and product. You are absolutely correct we should have done something. If you should ever visit our city again, please do not hesitate to call me personally, so that in some way, I can make up for this past experience We look forward to your return visit. Sincerely, Shehani R
Dear Guest; We would like to thank you for your recent visit to Sheraton Rockville Hotel. It was a pleasure receiving your rating. We are truly humbled by your perfect rating and want to thank you for taking the time to rate your experience. We also want to thank you for choosing us as your home away from home. We look forward to your next visit. Sincerely, Shehani R
Very clean, great location- close to metro station so easy trip into DC. Surprisingly, dinner in the restaurant was very good and reasonably priced. - Minor complaints- AC very noisy, coffee maker filter pads wrong size- made a mess. Staff was wonderful, friendly, helpful. This was our second stay here we will go back!
Thank you for your feedback.
House keeping was very thorough. We wish there was still a pool.
Thank you for your feedback!
Everything was good and satisfied. It was also convenient location.
Thank you for staying with us. We appreciate your feedback. We look forward to welcoming you again. Stay safe!