To much money for the dirty place
Horrible customer service
The room was not cleaned for our entire stay only 1 towel for 4 days. Rude check in attendent.tried to cancel last night but was told thT it was not allowed to change the reservation. Ended up leaving anyway on last night because of no maid service or clean towels. This was suppose to be a premium room cant imagine what an average room would be like.
Tim, the desk person, was very friendly and courteous, dealing with several people patiently. I really appreciated the call from him after checking into my room, to make sure I had everything I needed.
Great stay.
Everything was fine
The towels were fluffy and clean. The bed was basic but acceptable. The room and the bathroom were clean. The toilet re-filled slowly, but it flushed. There is a busy road out in front of the facility, but it wasn't terribly loud in my room. The tv worked well with an excellent variety of channels. The battery was missing from the alarm clock, so it flashed all night (I covered it with a hat). The location worked well for me.
Lots of space and quiet. Some homeless hanging around
Found dirty women's underwear in the bathroom, bathroom had a very bad odor.
The place was clean and staff friendly. Good bargain.
Hair dryer was broken, telephone was disconnected, people fighting outside my room at 1:00-2:00am, staff are nice.
Check in was amazing. Check out was a breeze. The room smelled like stale cigarette smoke. Other than the old smoke smell, the place has comfortable bed, is clean, TV, friendly and accomodating staff.
The property had great staff! They were very busy on phone with customer, another in line waiting and myself. Their were two gentlemen working as quickly and professional as I have ever seen. The entire time they smiled and were pleasant. They had great attitudes!! Loved the location and property.
Red Roof Inn PLUS+ Washington DC - Rockville places you within 2 miles (3 km) of Bohrer Park and Gaithersburg Miniature Golf. The 188 rooms at this hotel include Smart TVs, flat-screen TVs, and desk chairs.
32-inch Smart TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Other amenities include free long-distance calls, free local calls, and hair dryers. Weekly housekeeping is available.
Guests staying at Red Roof Inn PLUS+ Washington DC - Rockville enjoy free WiFi in public areas, laundry facilities, and a vending machine. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
Thank you for your feedback, we continue to ensure our guests have an enjoyable stay with us.
To much money for the dirty place
Thank you for sharing your experience, I am sorry your expectations were not met. Your concerns will be addressed immediately. We hope you give us another opportunity to better serve you when you require lodging.
Horrible customer service
Thank you for taking the time to share your experience with us. I am sorry your expectation was not met; we will ensure that your concerns are dealt with immediately. We hope you will give us another opportunity to serve you better when your travel requires lodging.
The room was not cleaned for our entire stay only 1 towel for 4 days. Rude check in attendent.tried to cancel last night but was told thT it was not allowed to change the reservation. Ended up leaving anyway on last night because of no maid service or clean towels. This was suppose to be a premium room cant imagine what an average room would be like.
Good afternoon Mr. Woodrow, Thank you very much for your feedback; Housekeeping service is limited only service rooms on Monday and Thursdays, but our front desk is open 24 hours if any needs of towels or supply. Please accept my apologies for the issues. Unfortunately, third party reservations are not refundable, or we are not able to make any changes. Once again please accept my apologies.
Tim, the desk person, was very friendly and courteous, dealing with several people patiently. I really appreciated the call from him after checking into my room, to make sure I had everything I needed.
Good afternoon Mr. Dennis, Thank you very much for taking the time to write a review of your stay. I appreciate your feedback on our staff member Tim I will make sure I share with him. Thank you again and hope to see you again soon.
Great stay.
Dear John, Thank you so much for posting a review of our property glad that you enjoyed your stay.
Everything was fine
Good afternoon Mr. James, Thank you very much for your feedback. Claudia L. GM
The towels were fluffy and clean. The bed was basic but acceptable. The room and the bathroom were clean. The toilet re-filled slowly, but it flushed. There is a busy road out in front of the facility, but it wasn't terribly loud in my room. The tv worked well with an excellent variety of channels. The battery was missing from the alarm clock, so it flashed all night (I covered it with a hat). The location worked well for me.
Dear Jared, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WASHINGTON DC - ROCKVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, feedback like yours is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Claudia General Manager