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Recent guest reviews

It was OK at best. Strong smell of cleaner or something else that kind of burned the nose. Smell was considerably bad in our room, we were only there for one night so didn’t bother to change rooms. Breakfast was good. No fresh fruit unfortunately.

Very professional, friendly staff and reception. Great facilities and accommodations. Look forward to a return visit!

All staff very friendly. Room was nice, nice hot shower, great experience

It was clean, location convenient for where we were going, staff friendly and helpful. Just get Fox News off the TV in the breakfast area

Very comfortable stay. We were passing through and chose this hotel for the pool and breakfast, both were good. Rooms were spacious and clean.

This property seriously needs to be updated. I did not feel comfortable even sleeping in the bed. The linen on the bed was so wrinkled i was not sure it was clean. The dust ruffle looked like it was a from a store less than Goodwill. I did not even want to go down for the complimentary breakfast. I was so happy to leave. Found a different hotel for second night. I really wish I could get my money back.

Clean, quiet. Always with there was a more environmentally friendly way to do meals- too much plastic and styrofoam

The room was not clean at all - there was spilled stuff still on the counter- the sheets had stains on them - no mattress protector- nice place overall but wouldn’t stay again.

We wish the breakfast went later than 9:00am. On weekends at least it should go till 10:00

Nothing - standard hotel.

Property was in a good location with plenty of dining options and the Mall. Walking distance. Pool was very very cold. Sofa bed could use new mattresses.

It was a good one night stop.

Staff was friendly & helpful. Breakfast was disappointing only because of Covid restrictions. Grab & go food. Like when they served eggs & other hot food.

Breakfast could have been better

Everything is nice but the room was by an entrance and it smelled of smoke really bad even though non smoking room and bathroom smelled of pot. Disappointed for the $$ bit was too tired to go get another room

We usually stay at Country Inns & Suites properties on road trips & when we saw an availability at this one, we jumped at the chance. What a HUGE letdown! The property itself is very run-down and in the parking lot of a mall. At the entrance & lobby the floor is stained & looks dirty. The decor is best described as institutional minimalist & not welcoming at all. I understand that due to virus restrictions, certain amenities such as coffee, cookies, water, etc. is not available, but there was nothing else that made us want to stay. The staff were welcoming & friendly, & check-in was normal & uneventful. The hallway to the elevator was reminiscent of a hospital hallway & the elevator looked run-down & dirty. The room was OK. It looked clean but smelled slightly musty. The bed was comfortable. In the morning, when I wanted to make coffee, the coffee maker was missing the part that holds the filter pod in place & there was only one filter pod (we were two guests- reserved & checked in as two guests). Breakfast was HUGELY disappointing which I am guessing was due to virus restrictions, it was extremely limited, & I was still not able to get a cup of coffee. Finally the staff understood what I was talking about (not sure what the disconnect was) about the coffee maker & they gave us the part & plenty of coffee pods & at least we were able to get coffee. We opted not to stay the 2nd night for which we were reserved & even waived a refund, we just wanted to leave. So disappointing.

Valley Mall Rd Hagerstown MD

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Located 1 mi (1.7 km) from Hagerstown Roundhouse Museum, Country Inn & Suites by Radisson, Hagerstown, MD is within a 10-minute drive of other popular attractions like Washington County Museum of Fine Arts. This 85-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking. It's connected to a shopping center in central Hagerstown and also close to Hagerstown Premium Outlets and Maryland Theater.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.


Rooms

Guests can expect to find free WiFi and wired Internet, plus TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Refrigerators, microwaves, and coffee makers are also standard.


Property features

Guests of Country Inn & Suites by Radisson, Hagerstown, MD have access to an indoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.

Room options

Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Non Smoking (Hearing Impaired)

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 5

Guest reviews for Country Inn & Suites by Radisson, Hagerstown, MD

Everyone (13) Couples (8) Family (18)
3
Partner Couples

It was OK at best. Strong smell of cleaner or something else that kind of burned the nose. Smell was considerably bad in our room, we were only there for one night so didn’t bother to change rooms. Breakfast was good. No fresh fruit unfortunately.

By on Jul 18, 2022

5
Family

Very professional, friendly staff and reception. Great facilities and accommodations. Look forward to a return visit!

By on Jun 18, 2022

5
Everyone

All staff very friendly. Room was nice, nice hot shower, great experience

By on May 13, 2022

5
Family

It was clean, location convenient for where we were going, staff friendly and helpful. Just get Fox News off the TV in the breakfast area

By on Apr 25, 2022

4
Family with small children

Very comfortable stay. We were passing through and chose this hotel for the pool and breakfast, both were good. Rooms were spacious and clean.

By on Apr 10, 2022

Review comment responded on Apr 19, 2022

We greatly appreciate you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at our Hotel. We hope that we will be able to serve you again soon. On behalf of our entire staff at Country Inn & Suites by Radisson, Hagerstown, MD we thank you for your business and we hope to see you again when your travels bring you back to the area!

1
Family

This property seriously needs to be updated. I did not feel comfortable even sleeping in the bed. The linen on the bed was so wrinkled i was not sure it was clean. The dust ruffle looked like it was a from a store less than Goodwill. I did not even want to go down for the complimentary breakfast. I was so happy to leave. Found a different hotel for second night. I really wish I could get my money back.

By , from Gwynn Oak on Jan 6, 2022

4
Everyone

By on Dec 1, 2021

5
Family

Clean, quiet. Always with there was a more environmentally friendly way to do meals- too much plastic and styrofoam

By on Nov 16, 2021

2
Partner Couples

The room was not clean at all - there was spilled stuff still on the counter- the sheets had stains on them - no mattress protector- nice place overall but wouldn’t stay again.

By on Oct 15, 2021

5
Family

We wish the breakfast went later than 9:00am. On weekends at least it should go till 10:00

By on Sep 26, 2021

Country Inn & Suites by Radisson, Hagerstown, MD

17612 Valley Mall Rd, Hagerstown, MD 21740
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