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Recent guest reviews

The mattress and pillows were terrible We did not rest well at night because of it

I liked the location. Disliked? Can't say i disliked anything.

Everything was great!!🙂

Great location next to the park and tourist area. Restaurants nearby. A creek side room is the best to have. COVID style breakfast was ok. Parking was plentiful. Nice pool. Staff members were pleasant. Property was well maintained.

The room was smaller than i thought. Staff was VERY nice. Room & pool area was kept very clean!

Staff was very friendly. Hotel was in a great location for what we wanted to do.

Great location. Nice creek nearby. Use of the parking lot made it easy to drop in and out of town

This place is fantastic. We got a room with a river view. We were able to sleep soundly to the water. We didn't hear people chatting at night or any other noises. We forgot some of our things at the hotel and management held on to them for 3 days til we were able to pick them up. Great customer service, great personal care to their guests. 10 stars.

Location is convenience for parks, dinning and entertainments .

Nice, clean hotel located on the main tourist street of Gatlinburg. Easy walk to restaurants and tourist sites and shops.

Friendly staff, attentive. Clean room. Nice place. Already reserved room for May.

The jetted tub was in terrible condition and dirty. The room smelled gross. The bed was poorly made. The AC was so loud we couldn't hear each other... And certainly could not hear the stream. The walls and doors were warped. Breakfast made us feel naseous. The power went out. The hot water ran out. Couldn't find any staff for check out. Possibly the worst hotel I've ever stayed at. Overall very tired and worn out interior. It's like the management just don't care. The location and parking were good.

The room needed to be cleaned up better. Breakfast was just ok. The staff was helpful and nice.

I’ve never stayed at a Hampton I was disappointed in, but this one came close. The room was decent and of course, the free breakfast is a perk. But, us not being us to a room with outside access was different and something we didn’t like. If you’re looking for a quiet place to stay, this isn’t it. Also my bed smelled of (human) gas, so that was hard to get past. I probably wouldn’t stay here again.

Parkway Gatlinburg TN

Hotel highlights

  • Walking distance to Gatlinburg SkyLift Park and Ole Smoky Moonshine Distillery
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Hampton Inn Gatlinburg places you within a 5-minute walk of popular attractions such as Gatlinburg SkyLift Park and Ole Smoky Moonshine Distillery. This 97-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.


Dining

Free breakfast is included with your stay and is served each morning.


Rooms

All 97 rooms provide balconies, microwaves, and refrigerators. 27-inch TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Free weekday newspapers, free local calls, and hair dryers are other standard amenities.


Property features

Guests of Hampton Inn Gatlinburg have access to an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Room, 1 Queen Bed with Sofa bed, Fireplace (Sofa)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 Queen Bed, Accessible, Bathtub (Creek View)

1 Queen Bed | Sleeps 2

Room, 1 King Bed, Balcony (Creek View, Fireplace)

1 King Bed | Sleeps 2

Guest reviews for Hampton Inn Gatlinburg

Everyone (11) Couples (3) Family (4)
3
Partner Couples

The mattress and pillows were terrible We did not rest well at night because of it

By on Jun 23, 2021

Review comment responded on Jun 26, 2021

Thank you for staying with us. We take great pride in our hotel and service, and are always looking for ways to improve. We greatly appreciate your comments, and will look into your feedback to improve our hotel and service.

4
Friends

I liked the location. Disliked? Can't say i disliked anything.

By on May 28, 2021

Review comment responded on May 29, 2021

Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

5
Partner Couples

Everything was great!!🙂

By on May 18, 2021

Review comment responded on May 29, 2021

Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

5
Everyone

By on Mar 9, 2021

Review comment responded on Mar 20, 2021

Thank you for taking the time to respond to our guest services survey. We love hearing from our guests, and of course, we greatly appreciate you staying with us. Please call us if we can be of service in the future.

5
Partner Couples

Great location next to the park and tourist area. Restaurants nearby. A creek side room is the best to have. COVID style breakfast was ok. Parking was plentiful. Nice pool. Staff members were pleasant. Property was well maintained.

By , from Chicago on Sep 5, 2020

Review comment responded on Sep 6, 2020

Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

4
Family

The room was smaller than i thought. Staff was VERY nice. Room & pool area was kept very clean!

By , from Greenfield on Jul 25, 2020

Review comment responded on Jul 26, 2020

Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

5
Family Family with small children

Staff was very friendly. Hotel was in a great location for what we wanted to do.

By , from Odessa Florida on Jul 6, 2020

Review comment responded on Jul 6, 2020

Thank you for the feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. Please call us if we can be of service in the future.

5
Everyone

Great location. Nice creek nearby. Use of the parking lot made it easy to drop in and out of town

By on May 26, 2020

Review comment responded on May 26, 2020

Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

5
Everyone

By on May 26, 2020

Review comment responded on May 26, 2020

Thank you for the feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

5
Family

This place is fantastic. We got a room with a river view. We were able to sleep soundly to the water. We didn't hear people chatting at night or any other noises. We forgot some of our things at the hotel and management held on to them for 3 days til we were able to pick them up. Great customer service, great personal care to their guests. 10 stars.

By on Mar 6, 2020

Review comment responded on Mar 17, 2020

Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.

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