Hotels with Room Service in Mexico

"The hidden donut and ice cream shop. Be sure to ask where it is on the first day! "

"Our family spent 4 nights in this hotel and we had a great time. The hotel is clean, well maintained and very family friendly. staff are so helpful and always available if needed. We stayed in a room with ocean view, which is stunning. My kid loves the cascading pool, which is huge and has different temperature settings in different areas to accommodate varied needs. I really like the lobby, open aired, spacious, grand, also cozy. It has thatch roof, very unique. Their Christmas decoration is amazing and gives you a fiesta vibe. The drive way to the lobby has tropical plants on both sides, and it tells you that this is a six-star hotel, comparing to some of others which have entrances right next to the road. During our stay, not a single staff approached us, trying to sell time-share. It is much appreciated. The only thing I think the hotel can improve is to help guests make the best out of their time during their stay. There is no orientation package handed to us after check-in so we had to figure out ourselves what to do, and where to go. I wish someone could help us to plan better, e.g. a trip to downtown, or some water activities. It seems like there is no travel agent in this hotel. We asked a lady who was sitting behind a desk where it has a lot of local travel brochures, and she was not very engaging for some reason. So we were a bit disappointed in the end that we did not get the chance to venture out in Cancun area. "

"Very convenience to airport transportation or walking also the Uber service are professional the front desk very knowledgeable and helpful "